Page 1 AP400 Printer User's Guide 1. Getting Started 2. Installing Your Machine 3. Printing 4. Customizing the Product’s Configurations 5. Maintaining the Machine 6. Replacing the Consumables 7. Troubleshooting 8. Specifications Regulatory model: PT-1107B Avision Inc.
Page 2 Safety During Operation In this manual, the following important symbols are used: WARNING: Indicates potentially hazardous situations, which if instructions are not followed, could result in death or serious injury. CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 3 Copyrights and Trademarks Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, Windows 7, Windows 8, Windows 10, and Windows 11 are registered trademarks of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and may be trademarks of their respective companies.
Page 4 Restriction of the use of certain hazardous substances (RoHS) Directive 2011/65/EU  CE compliance of this product is valid if powered with the correct CE-marked AC adapter provide by Avision. This product satisfies the Class A limits of EN55022, EN55024, safety requirements of EN 60950 and ROHS requirements of EN50581.
Page 5 Safety Information When using this equipment, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: WARNING: Indicates potentially hazardous situations, which if instructions are not followed, could result in death or serious injury. CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 6 The following symbols indicate that the related section includes information on actions which must be performed. Specifics of the required action are indicated inside the symbol. [Alert of required action] [Remove the power plug from the outlet] Installation and the Operating Environment Warning Do not install the equipment near direct sun light, heating or air conditioning Direct sunlight or high temperature may damage the machine.
Page 7 Do not place the device in any position that may obstruct the output of the unit, as it may cause paper jams. Safety Information During Operpation Warning To prevent fires, do not use flammable sprays near the machine. Never attempt to open any fixed cover. Otherwise there is danger of electric shock, fire and laser beam and may cause blindness.
Page 8 Take appropriate emergency measures when the following conditions occur When toner gets into your eyes, wash it off with water until your eyes are  not painful. If the situation is serious, ask a doctor for treatment. When the toner gets on your skin, wash it off with soap and rinse it off. ...
Page 9 Do not throw the toner cartridge into the fire. After the toner remaining in the crucible comes into contact with the fire, the powder may explode and cause personal injury. Caution Do not discard the discarded toner cartridges. Please put the used waste toner cartridges in the supplied plastic bags and return them to the dealer or service personnel.
Page 10 Caution If you are not using the device for a long time, remove the USB cable from the connector. This product has a power-saving mode and a standby mode. The zero-energy state can be achieved only when the product is connected without any external input power.
Page 11 Table of Contents Getting Started ........1 Introduction ..................1 Features .................... 1 External View ..................3 The Front View ................3 The Rear View................. 4 Package Contents................5 The Control Panel ................6 Preinstallation Information ............... 7 Installation ..........8 Precautions ..................
Page 12 The Watermark Tab..............47 The Duplex Tab ................52 The Job Build Tab ................. 55 The More Tab ................56 Configuring the Machine ...... 57 Customizing System’s Settings via the Control Panel ....... 57 Menu Items on the LCD Screen ............58 Customize System’s Settings via the Embedded Web Page ....
Page 13 Replacing the Drum Unit ............... 120 The Removing Procedure ............120 Reassembling Steps: ..............121 Replacing the Developing Unit ............123 The Removing Steps: ..............123 Replacing the Fuser............... 127 The Removing Steps ..............127 Reinstallation Steps ..........錯誤! 尚未定義書籤。 8.
Page 14 1 Getting Started Getting Started Introduction Thank you for choosing Avision’s state-of-the-art printer which can be used for local printing and network printing up to A3 size. Features This product provides the following features to make your print out more efficient and effective.
Page 15 User’s Guide  Support A3 size: The product allows you to print up to A3 size.  Print Multiple Pages on a Single Sheet: Prints two or four pages of the original on a single sheet of paper. A maximum of 16 pages can be printed on a single sheet of paper.
Page 16 1 Getting Started External View The Front View 1. Top Output Bin 6. Side Cover Handle 2. Control Panel 7. Manual Tray Handle 3. Front Cover 8. Manual Tray 4. Tray 1 9. Side Door of Tray 2 5. Tray 2...
Page 17 User’s Guide The Rear View 1. USB 3.2 Gen 1x1 Used to connect to a computer via a USB cable. 2. LAN Port Used to connect to a network via an etheret cable. 3. Power Receptacle Used to plug a power cable.
Page 18 1 Getting Started Package Contents Main Unit Toner Cartridge Developing Unit Drum Unit Software CD (including Power Cable USB Cable driver and user’s guide)
Page 19 User’s Guide The Control Panel Buttons Description Cancel button: Stops printing at any time and lets you exit the menu. Power button: Press to turn on or long press to turn off. Menu: Press to select settings. Up/Down Key: Press to scrolls through the options. Confirm key: Accept an option.
Page 20 1 Getting Started LCD-Display: Display status, options, and errors. Display status Ready and IP address. 10.1.23.110 M A5 1 LGL 2 LTR 3 A4 4 LTR Item Description Ready A valid IP address indicates a successful network connection and a valid IP obtaining from DHCP server. IP Address 0.0.0.0 indicates the network cable has not been connected or DHCP server is not available.
Page 21 (About our customer service locations everywhere, please refer to our web site at www.avision.com). The latter recycles or deals with the collected waste toner cans in accordance with the relevant regulations.
Page 22 2 Installation Removing the Box and Packing Material The printer box is illustrated as shown in the figure below, which is divided into four parts: Printer main unit (Packed inside the carton) Pallet (Under the carton) All Accessories (packed inside the carton) Pallet Unpacking Steps Place the printer box on a flat, and horizontal surfacen and do not place any...
Page 23 User’s Guide Remove four box supports. Remove all buckles on the sides of the printer box and pull the printer box upward. Buckles...
Page 24 2 Installation Removing the Shipping Tapes on the Machine Remove the protective tapes, and desiccant on the machine, as shown in the figure below. Remove the tapes on the front and rear side of the machine. Remove the tapes and desiccant on the top.
Page 25 User’s Guide Pull the Paper Tray and remove the tapes. Open the Manual Tray and remove the tape on the paper guide. Open the Side Door and remove the tapes on the Fuser.
Page 26 2 Installation Removing the Locking Latch on the Machine Pull the handle down to open the Side Door as shown. Remove the Latch and its instruction sheet by pressing the bolt with one hand and pulling the latch with the other hand as shown in below. The latch is designed to protect the inside of the printer during transportation.
Page 27 User’s Guide Installing the Toner Cartridge Important! When you unpack the machine, a toner cartridge has been packed separately besides the machine. Please remove the package cushion and tapes on the toner cartridge before using it. Follow these steps to install the Toner Cartridge： Remove the package cushion and tapes on the toner cartridge.
Page 28 2 Installation Hold the handle of the toner cartridge and insert it to its proper position as shown. Close the Front Cover.
Page 29 User’s Guide Installing the Developing Unit Follow these steps to install the Developing Unit： Caution! To prevent damage to the Developing Unit, do not expose it to light for more than a few minutes.  Remove the plastic bag and protective package including protective film , plugs ...
Page 30 2 Installation   Open the paper guide latch in a clockwise direction , and then push up to fix the paper guide. Open the handle of the developing unit and hold the handle with both hands, as shown in the figure below。 Hold the handle with both hands, placing the front end of the developing unit to ...
Page 31 User’s Guide Pull down the latch of the paper guide counterclockwise to restore the latch of the paper guide to its original status. Close the Side Door and then the Duplex Unit Cover as shown.
Page 32 2 Installation Installing the Drum Unit Follow these steps to install the drum unit： Remove the plastic bag, tape, and then pull down the Release Arms to pull out the protective film.    Pull up the Release Arms on both ends. Caution! To prevent damage to the Drum Unit, do not expose it to light for more than a few minutes.
Page 33 User’s Guide Holding the handle of the Drum Unit, insert the Drum Unit horizontally into the slot along the top of the support frame on both sides, as shown in the figure. Close the Side Door and then the Duplex Unit Cover as shown.
Page 34 2 Installation Lifting Up the Output Bin Lift the output bin up to the stuck position, and open the extension.
Page 35 User’s Guide Loading Paper Into The Main Input Tray To insert paper up to B4 size to the main input tray, Fan your paper first to ensure that the pages do not stick together. Align the edges of the documents by tapping the bottom of the stack against the table.
Page 36 2 Installation Push the center of the width guide tab as shown, and move the width guide to the correct position for the paper being loaded. Squeeze the bottom of the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded.
Page 37 User’s Guide Insert the tray. Paper sizes and weights used for Tray 1~4 Paper capacity 500 pages（70g/m² plain paper） A3 (ISO) (297 x 420 mm) Paper size A4 (ISO) (297 x 210 mm) A5 (ISO) (148 x 210 mm) B4 (JIS) (257 x 364 mm) B5 (JIS) (257 x 182 mm) Letter (215.9 x 279.4) Legal (215.9x355.6 mm)
Page 38 2 Installation Loading Paper Into the Manual Tray When you need to print different size paper, you can use the manual tray. The main input tray can load paper up to B4 size. The 2 tray can load paper up to A3 size. Open the manual tray by grasping the handle and pull it down.
Page 39 User’s Guide Align the edges of the documents by tapping the bottom of the stack against the table. Rotate the stack 90 degrees and repeat. Load the paper stack face down. Note the print side facedown for single-sided printing. Slide the paper guides so that they lightly touch the paper stack.
Page 40 2 Installation Paper sizes and weights used for Manual Tray 100 pages（70g/m² plain paper） Paper capacity A3 (ISO) (297x420 mm) Paper size A4 (ISO) (297x210 mm) A5 (ISO) (148 x 210 mm) A6 (ISO) (106x148 mm) B4 (JIS) (257x364 mm) B5(JIS) (257x182 mm) B6 (JIS) (128x182 mm) Letter (215.9x279.4)
Page 41 User’s Guide Detected Paper Size for Manual Tray Paper Size in Manual Detected Paper Size in Manual Tray Tray A3 SEF ISO 216：A4 SEF A4_SEF North America：LTR SEF ISO 216：A4 LEF A4_LEF North America：LTR LEF ISO 216：A5 SEF A5_SEF B4 (JIS) B4 SEF B5_SEF/EXEC (JIS) B5 SEF...
Page 42 2 Installation Connecting to Power Connect the of the power cable to the power jack of your product. Connect the other end to an appropriate power outlet. Turning On The Printer To turn on the printer, short press the power button. To turn off the printer, long press the power button for at least 3 seconds.
Page 43 User’s Guide Connecting to the Network Connect the printer to the network to use the network printing function. Connect one end of your network cable to an available port of your Ethernet Hub Connect the other end to the LAN port at the back of the product as shown. After the network cable is connected successfully, the IP address can be obtained automatically from the DHCP server.
Page 44 2 Installation Installing the Printer Driver System Requirement Windows 7, Windows 8, Windows 10, Windows 11 For USB Interface Users Please follow these steps to install the printer driver if this machine is connected to your computer via a USB cable. Important! DO NOT connect the USB cable before installing the printer’s driver.
Page 45 When the Finish dialog box appears, click Finish to complete. If you have successfully installed the printer’s driver, you will find a printer “AP400 Printer” has been added in the “Printers and Faxes” option from the Control Panel.
Page 46 2 Installation For Network Interface Users Please follow these steps to install the printer’s driver if the printer is connected to your computer via a network cable. Insert the supplied CD into your CD-ROM drive. The installation menu appears. Click “Install Printer Driver” and follow the on-screen instructions to install the software.
Page 47 When the Finish dialog box appears, choose “Finish” to complete. If you have successfully installed the printer driver, you will find a printer “AP400 NetWork Printer” has been added in the “Printers and Faxes” option from the Control Panel.
Page 48 Make sure the product is connected to your computer via a USB cable. Start Network Setup Tool by choosing the Start button and then select All Programs>AP400 PRINTER>Network Setup Tool in succession. The following Network Setup Tool screen will be prompted.
Page 49 3 Printing 3 Printing Normal Printing This section explains how to perform a normal print. In your computer, open the file you wish to print. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed. Choose this product from the printer list. The default settings of this printer is as follows.
Page 50 User’s Guide 2-Sided Printing This section explains how to print data on both sides of paper. In your computer, open the file you wish to print. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed. Choose this product from the printer list. Click [Properties] to prompt the [Printer Properties]dialog box.
Page 51 3 Printing Choose your duplex type and then click [OK] to exit the [Printer Properties] dialog box. Printing is started.
Page 52 User’s Guide Combining Multiple Pages into One Sheet of Paper This section explains how to print multiple pages into one single sheet of paper. In your computer, open the file you wish to print. Choose [Print] from the [File] option. The [Printing] dialog box will be displayed. Choose this product from the printer list.
Page 53 3 Printing Border: Choose if you wish to add border around each page when printing more than one page on a single sheet of paper. Choice: None, Border Line, Dashed Line N-up Choose the style you want when printing multi-page Style: document on a single sheet.
Page 54 User’s Guide Enhancing Your Print Quality This section explains how to enhance your print quality. If the font size is small or the picture contains a varity of colors, choose this feature to improve your print quality. In your computer, open the file you wish to print. Choose [Print] from the [File] option.
Page 55 3 Printing More Printing Features The Printing Preferences dialog box consists of the Basic tab, the Paper tab, the Layout tab, the Watermark tab, and the Duplex tab. More printing features of each tab will be explained in the following sections. The Basic Tab The Basic tab contains settings for Orientation, Copies, Effect, Density, Toner Save, and Invert.
Page 56 User’s Guide Copies Choose the number of copies to be printed. You can enter up to 999. Collate: Click to print your document in the page order such as 1/2/3, 1/2/3, 1/2/3. N to 1: Click to reverse the printing order of your document. As a result, the last page of your document will be printed first and vice versa.
Page 57 3 Printing The Paper Tab The Paper tab contains settings for Original Size, Tray, and Media Type. Paper Original Size: Choose the size of paper loaded in the designated tray. Choice: A3, A4, A5, B5, B4, *A6, *B6, Legal, *Legal 13, *Japanese PostCard, Letter, *Double Letter, *8K, *16K, *User Define *: Available for manual tray only...
Page 58 User’s Guide The Layout Tab The Layout tab contains settings for N-up, and Output Paper Size. N-up N-up: Choose number of pages to be printed on a single sheet of paper. Choice: Off, 2up(2-in-1), 4-up(4-in-1), 9-up(9-in-1), 16-up(16-in-1) Border: Choose if you wish to add border around each page when printing more than one page on a single sheet of paper.
Page 59 3 Printing N-up Choose the style you want when printing multi-page Style: document on a single sheet. Choice: Right, then Down/Down, then Right/Left, then Down/Down, then Left Right, then Down Down, then Left Down, then Right Left, then Down Output Paper Size User Define You can reduce or enlarge your printed image using Scale...
Page 60 User’s Guide The Watermark Tab The Watermark tab allows you to add some text or image (such as CONFIDENTIAL, IMPORTANT, DRAFT, etc) for your document. First Page only Check to print watermark only on the first page. Clear the check box will print watermark on all pages.
Page 61 3 Printing Adding a new waterk text To add a new watermark text, Choose Text and then click the Add/New button. The following Add a new Watermark dialog box appears. Name Name your watermark text. This name will be shown in the Watermark text list.
Page 62 User’s Guide Angle Specify the angle of the watermark text from 0° to 360° Size Specify the size of your watermark text from 1 to 288. Shading Specify a relative density for the watermark text. Choice: Lightest, Light, Medium, Dark, Darkest. Click the OK button to save the settings.
Page 63 3 Printing Adding a new waterk image To add a new watermark image, Choose Image and then click the Add/New button. The following Watermark dialog box appears. Name Name your watermark image. This name will be shown in the Watermark image list. File Click the Browse button to locate your watermark image.
Page 64 User’s Guide Editing a current watermark image To edit a current watermark image, Choose the waternark name that you wish to edit from the Image list. Click the Edit button. The Watermark Edit dialog box appears. Change your settings for the selected watermark image and choose OK to complete.
Page 65 3 Printing The Duplex Tab The Duplex tab allows you to print your document on two sides of the paper. Choice: Long Edge, Short Edge, Booklet When using Two-Sided printing, you can select whether to bind copies on the long-edge or short-edge. Long Edge Long-Edge binding (Portrait) will print the pages so (Binding)
Page 66 User’s Guide Booklet The feature allows you to print your documents as a booklet. Choose 「Booklet」， the contents of the file will be Booklet (No automatically reduced to fit your output paper. Choose 「Booklet (No Reduction)」，the contents of the file will be Reduction) kept the same with the output paper.
Page 67 3 Printing Booklet Number of sheet to divide/All Pages at Once: Check [Number of sheet to divide] to separate your Booklet (No pages into sets and press the Arrow key to enter number Reduction) of pages. All Pages at Once: Check [All Pages at Once] to print all pages in one set.
Page 68 User’s Guide The Job Build Tab The Job Build tab allows you to combine multiple types of files into a cohesive single file and to print them together from your PC. For some cases, it is time-consuming and labor-intense to manually combine and print certain pages from multiple documents such as a picture file from an image editing software and a text document from a word-processing software.
Page 69 3 Printing The More Tab On the More tab, a Wait Timeout option is provided to set the amount of time the printer waits for data to come from computer during a job. If the data stream pauses for longer than the specified number of seconds, the job is cancelled. Permitted timeout values: 60~1800 seconds, default timeout values: 300 seconds...
Page 70 User’s Guide 4 Configuring the Machine This product is designed to be ready to use with the default settings. However, if desired, you can change the settings to meet your specific needs. To change the default settings, press the “menu” button on the control panel or go to the product’s embedded web page.
Page 71 4 Configuring the Machine Menu Items on the LCD Screen Network Factory Defailt Settings Item Description Choice Network Wi-Fi/ Wi-Fi: Choose to turn on or off Wi-Fi Wi-Fi WPS Button/ connection. Choice: Wi-Fi/Wi-Fi WPS Button/Direct Link Network Filter Turn on Wi-Fi and enter Wi-Fi Station Mode.
Page 72 User’s Guide System Status Factory Defailt Settings Item Description Choice Language Choose the language you *English, 繁體中文, 簡体中 wish to display on the LCD 文 panel. Input Tray Paper Size If on is selected, each time On/*Off Confirmation when the tray has been opened, a dialog box will be prompted to let users confirm the paper size and orientation...
Page 73 4 Configuring the Machine Tray 1 *Auto Paper Size The available paper size and B4 SEF orientation on the A4 SEF Tray 1 (Main Input Tray). B5 SEF B5 LEF Auto: Automatically detect paper size and orientation. LTR LEF Media Type Specify the media type in Any type, Plain paper, tray 1.
Page 74 User’s Guide Management Press Reset Default to return *Reset Default, to factory default settings. Developing Unit initialization Developing Unit initialization: Press this option after a new EP has been installed. Heater Turn on the heater and *Off/RH 80%/RH 70%/RH specify the humidity level of 60%/RH 50%/On the sensor to keep the inside of the printer operate in the...
Page 75 4 Configuring the Machine Customize System’s Settings via the Embedded Web Page Note: Any update of the web page requires administrator’s login. You may choose your network connection type through the webpage. Obtain the product’s IP address by pressing the [Menu] key and select [Information]>[IP Address].
Page 76 User’s Guide Setting Items on the Webpage Status Displays the status and basic information of the product. Item Description Information Machine Displays the machine status. Status Host Name Displays the host name. Machine SN Displays the machine’s series number. System Displays the firmware version.
Page 77 4 Configuring the Machine System Settings Displays the system settings of the product. Default Settings Item Description Choice Date Display current date for (yyyy-mm-dd): the machine. Time (hr:min): Display current time for the machine. Language Choose the language you *English, 繁體中文, 簡体中 wish to display on the 文...
Page 78 User’s Guide Network *Default setting Item Description Host Name Host Name Shows the host name. Ethernet Setting Obtain an IP *ON, OFF automatically IP Address Enter the IP address of this machine. Subnet Mask Enter the subnet mask. Gateway Enter the gateway IP. Auto-Obtain WINS/DNS *ON, OFF Server...
Page 79 4 Configuring the Machine FW Update To update firmware, Download the latest firmware from the web site or distributor. Open your browser and enter the IP address of the printer on the URL address. Open the webpage. Choose [FW Update] and then [Browse] to select the firmware file. Choose [Update] to complete.
Page 80 User’s Guide Troubleshooting Monitoring Your Printer Using Printer Status Monitor Printer Status Monitor allows you to monitor your printer’s status, get information on consumable parts, and alerts you when printer errors occur. Printer Status Monitor is available when the printer is connected directly to a host computer via the USB port or a network port.
Page 81 5 Troubleshooting Getting Printer Status Details You can monitor printer status and get information on consumable products using the Printer Status Monitor dialog box. a Port Name Port name for the specified printer b Progress Bar The progress bar to access the latest data of the specified printer.
Page 82 User’s Guide J Consumables Click to show the information of the paper tray and the consumables parts such as Drum, Toner. k IP for a Click here to enter the IP for a shared printer to Shared Printer get the printer status.
Page 83 5 Troubleshooting Setting Monitoring Preferences To make specific monitoring settings, click the Setting tab on the Avision Status Monitor window. Displays the language of the Language window. Status Alert Update Time Define the interval to refresh the printer error status.
Page 84 User’s Guide Clearing A Warning or Error Message If a problem occurs during operation, a warning or error message will display on the LCD panel. In addition, the Error LED will be flashing or solidly lit to indicate a warning or an error status. To solve the problem, please follow the on-screen instruction or the following table for more detailed information.
Page 85 5 Troubleshooting EP lifetime is near end. (Remaining Prepare to order a new EP from 200043 lifetime less than 10%) a nearest distributor. Invalid EP. EP does not supply from the Replace the EP from the original 200044 original manufacturer or serial number manufacturer and with correct incorrect.
Page 86 User’s Guide PaperJam Errors When paperjam error occurs, check the jammed positions indicated in the message to clear the jam error. Notice when removing the jammed paper: As shown in the figure below, gently remove the paper by holding the edges of paper with both hands according to the arrow direction. Removing jammed paper by force in other directions (up、right、or damage to the machine.
Page 87 5 Troubleshooting Paperjam Areas Area A：Fuser Area B：Paper Exit on Tray 1 Area C：Duplex Unit Area D：Side Cover of Tray 2 Area E：Side Cover of Tray 3 Area F： Drum Unit Area Area 区域 Area Area Area Area...
Page 88 User’s Guide Error Cause Solution Code 1. Remove the jammed paper. Fan your paper and Paperjam in the reload it to the manual tray. 200301 manual tray 2. If the problem still persists, clean the Feeding Roller in the manual tray. Error Cause Solution...
Page 89 5 Troubleshooting Error Cause Solution Code 1. Open the Side Door of Tray 2 as shown. 2. If there is paper on Area D (paper exit on Tray 2), 200303 Paperjam in Tray 2 remove the paper. 3. Open Tray 2 to remove if there is further paper. 4.
Page 90 User’s Guide Error Cause Solution Code 1. Open the Side Door. 2. If there is paper on Area B (paper exit on Tray 1), Paperjam in deskew 200306 remove it. Be careful not to touch the area marked the sensor。 temperature.
Page 91 5 Troubleshooting Error Cause Solution Code 1. Open the Side Door of the 3 and 4 Tray. 2. If there is paper in the exit of the 3 Tray, pull the paper out a bit and then remove the paper. 200317 Paperjam in Tray 3 3.
Page 92 User’s Guide Error Cause Solution Code 1. Open the Side Door. 2. If there is paper on Area B (paper exit on Tray 1), Paperjam in the sensor 200340 remove it. The temperature near the fuser is very high. of Tray 1 Do not touch those areas.
Page 93 5 Troubleshooting Error Cause Solution Code 1. Open the Side Door. 2. If there is paper on Paper Exit of Tray 2, pull the paper out and then remove it. 200342 Paperjam in Tray 2 3.If there is no paper on Paper Exit of Tray 2, pull out Tray 2 to remove the paper.
Page 94 User’s Guide Error Cause Solution Code 1. Open the Side Door of Tray 2. 2. If there is paper on Area D (paper exit of Tray 2), pull Paperjam in Tray 3 200344 the paper out and remove it. sensor 3.
Page 95 5 Troubleshooting Error Cause Solution Code 1.Open the Side Door of Tray 3. 2.If there is paper on Area E (Paper exit of Tray 3)，pull Paperjam in Tray 4 200346 the paper out and then remove the paper. sensor 3.If no paper, open Tray 3 to check and remove paper. 4.Close the Side Door of Tray 3 and Tray 3.
Page 96 User’s Guide Error Cause Solution Code 1. Open the Side Door of the Duplex Unit. 2. If there is paper in area C (Duplex Unit)，pull the Paperjam in the Duplex 200348 papergently and remove the paper. Unit 3. If the problem repeats, please clean the pickup rollers of the Duplex Unit.
Page 97 5 Troubleshooting Error Cause Solution Code 1. Open the Side Door of the Duplex Unit. 2. If there is paper in area C (Duplex Unit)，pull the Paperjam between 200351 Fuser Sensor and papergently and remove the paper. Duplex Sensor 3. If the problem repeats, please clean the pickup rollers of the Duplex Unit.
Page 98 User’s Guide Error Cause Solution Code Paperjam between 200352 Deskew Sensor and Drum Jam Sensor 1. Open Side Door. 2. Remove the drum unit and check area F. Remove Paperjam in Drum Jam 200353 paper. Be careful not to touch the places marked high Sensor temperature.
Page 99 5 Troubleshooting How to remove the jammed paper in the drum unit Open the Side Door and remove the drum unit as shown. Release the roller by pressing down the Release Arms on two ends and then gently remove the paper. After removing the paper, pull up the Release Arms on both ends.
Page 100 User’s Guide How to remove the jammed paper in the fuser Open the Side Door. Release the fuser by pressing down two lock hooks on both sides as shown. Open the fuser cover by pressing down two lock tabs on the top. Gently remove the jammed paper.
Page 101 5 Troubleshooting Finally, push the lock hooks back into its original places as shown. Then close the Side Door.
Page 102 User’s Guide Fuser Errors Error Problem Cause on Fuser Solution Code A3 or A4 lamp heating exceeds the upper 201600 temperature limit (210 degrees). Analog to Digital conversion (ADC) 201604 adjustment not ready. Analog to digital conversion not ready: In a 201605 non-initial state, query on the A3 and A4 lamps’...
Page 103 5 Troubleshooting Runtime Errors Error Code Problem Cause on Runtime Error Problem-solving Solution 200100 Api_nvram_rw_test_fail, I/O action fails. 200101 Api_nvram_write_fail, write fails. 200102 Api_nvram_read_fail, read fails. 1. Reboot the machine. 200200 Flash error, flash unknown error. 2. If the error code persists, call Flash_block_erase_failed, chunk erasing the service personnel to replace 200201...
Page 104 User’s Guide 201721 Toner NVRAM：A reading error occurs. 1. Reboot the machine. 2. Check if the toner 201722 Toner NVRAM：A writing error occurs. cartridge has been properly Toner NVRAM：Write in is normal, but a read 201723 installed. error occurs during comparison. 3.
Page 105 5 Troubleshooting System Errors Error Problem Cause Solution Code Open the side door to remove the paper, and then load the Continue Feed Error: This error is displayed 200000 paper with the correct size, when multiple-feed occurs during printing. orientation, and type in the specified tray.
Page 106 User’s Guide 1. Open and close the forth tray again, and make sure the tray Tray 4 Error: Paper-lifting on the forth 200063 is firmly closed. tray fails. 2. If the error persists, call the service personnel to check. 200070 Tray 1 Open: The first tray is opened. Close the 1 tray firmly.
Page 107 5 Troubleshooting Network Errors DHCP: require a new set of IP Conflict : The same IP address is unique IP address from DHCP detected in the network environment by Server. 500000 the product. Static IP：reset the native IP address. Net Cable Unplug : The RJ-45 port without a network cable plugged in is 500001 detected.
Page 108 User’s Guide Image Problem Troubleshooting Problem Image Example Solution Make sure that the toner cartridge Light print(entire page) is fully installed. Make sure that the Toner Save setting is turned off in the printer driver. Try using a different type of paper. The toner cartridge might be almost empty.
Page 109 5 Troubleshooting Image Problem Troubleshooting Problem Image Example Solution Dirty background(partial Check if toner is not leaked from the page) toner cartridge. If so, replace the toner cartridge. Dirty background(entire The paper might not meet the page) printer’s specifications (for example, the paper is too thin) (See paper specification).
Page 110 No. 20, Creation Road I, Science-Based Industrial Park, Hsinchu 300, Taiwan, ROC TEL: +886 (3) 578-2388 FAX: +886 (3) 577-7017 E-MAIL: service@avision.com.tw Web Site: http://www.avision.com.tw US and Canada Area Avision Labs, Inc. 6815 Mowry Ave., Newark CA 94560, USA TEL: +1 (510) 739-2369 FAX: +1 (510) 739-6060 E-MAIL: support@avision-labs.com...
Page 111 6 Maintaining the Machine 6. Maintaining the Machine The following table shows the components and their suggested cleaning cycle. AME OF OMPONENT TANDARD LEANING YCLE Drum Charger 10,000 pages (A4 5% coverage) Paper Tray Roller 5,000 pages Manual Tray Roller 5,000 pages Paper Path 20,000 pages...
Page 112 User’s Guide Remove the Drum Unit. Pull out the charger to the end and then back to its original position. Repeat step 3 for at least three times. Make sure the charger is back to its original position. Otherwise, there is trouble to install the Drum Unit back to the machine.
Page 113 6 Maintaining the Machine Cleaning the Paper Tray Rollers If the paper tray rollers are dirty, ane paper powder is attached to it, or after 5,000 prints or copies, paper may not be fed properly or paper jam. In this case, clean the paper tray rollers.
Page 114 User’s Guide Open the Roller cover as illustrated and wipe the surface of the Feeding Roller from left to right and then from right to left. As shown in below， The Reverse Roller is located at the other side of the Feeding Roller.
Page 115 6 Maintaining the Machine Cleaning the Manual Tray Roller If the paper tray rollers are is dirty, paper powder is attached to it, or after 5,000 prints or copies, paper may not be fed properly or paper jam. In this case, clean the paper tray rollers.
Page 116 User’s Guide Installation Step Install the left end of the roller to the left hole and then the right end to the right hole. Note the notch on the right end has to be aligned with the tab as indicated in below.
Page 117 6 Maintaining the Machine Cleaning the Toner Cartridge If there is toner leaking on the machine, s lightly wet a soft and lintless cloth with isopropyl alcohol (95%) and wipe the toner off in case you may touch the toner which is harmful to human health. Remove the Toner Cartridge Open the front cover by pulling the handle as shown.
Page 118 User’s Guide Slightly wet a soft and lintless cloth with isopropyl alcohol (95%) and wipe the toner off the cartridge. Toner Leakage Install the Toner Cartridge Hold the handle of the toner cartridge and insert it to its proper position as shown.
Page 119 6 Maintaining the Machine Cleaning the Paper Path During the printing process, paper powder, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print quality issues such as toner specks, smears, or dust particles on the edge of paper. If you are experiencing these problems, clean the paper path.
Page 120 User’s Guide Gently wipe the surface of the rollers and paper path as illustrated with a soft, dry cloth that is lightly dampened with isopropyl alcohol.
Page 121 (20 lbs) in weight. These cycles vary according to the type of paper used and how frequently the product is used and cleaned. Please replenish the consumables from the store where you purchased the product or a Avision authorized service provider. AME OF OMPONENT...
Page 122 User’s Guide Fuser 300K sheets...
Page 123 7 Replacing the Consumables Replacing the Waste Toner Can Follow these steps to replace the waste toner can： Important! reuse the waste toner can. DO NOT  DO NOT put the waste toner can into a fire. It could explode. ...
Page 124 User’s Guide Insert the cap of the waste toner can and seal it with tape to let the cap firmly secured. Place the waste toner can into its original plastic bag to ensure the toner will not spill Important!  Be careful not to spill the toner.
Page 125 7 Replacing the Consumables Reinstalling the Waste Toner Can Open the cap. Hold the handle of the waste toner can and insert it to its original place. A “click” sound means the installation was successful. Close the Front Cover as shown.
Page 126 User’s Guide Replacing Toner Cartridge Follow these steps to replace the toner cartridge： Important! To maintain the EP Charger in good condition, please clean the EP charger each time after replacing the toner cartridge. Refer to the following section, Cleaning the EP Charger – on how to clean the charger.
Page 127 7 Replacing the Consumables Installing the Toner Cartridge Remove the package cushion and tapes on the toner cartridge. Tilt the toner cartridge up and down and then right and left 10 times to distribute the toner evenly inside the cartridge. Hold the handle of the toner cartridge and insert it to its proper position as shown.
Page 128 User’s Guide Replacing the Paper Tray Rollers After approximately 200,000 prints or copies, the roller may be worn out and you may have difficult in feeding paper properly. In this case, please replace the roller with a new one and follow the steps in below to complete the replacement. The removing steps Lift the front side of the paper tray, and then pull the paper tray out of the product.
Page 129 7 Replacing the Consumables Press two ends of the Reverse Roller inward to remove the Reverse Roller. Reverse Roller...
Page 130 User’s Guide The reinstallation steps Insert the Feeding Roller vertically to its original slot. Close the Roller Cover as shown. Hold two ends of the Reverse Roller Assembly and insert it to its original slot as shown.
Page 131 7 Replacing the Consumables Replacing the manual tray rollers and pad After approximately 200,000 prints or copies, the roller may be worn out and you may have difficult in feeding paper properly. In this case, please replace the roller with a new one and follow the steps in below to complete the replacement. The removing procedure Pull down the manual tray.
Page 132 User’s Guide The reinstallation procedure Install the left end of the roller to the left hole and then the right end to the right hole. Note the notch on the right end has to be aligned with the tab as indicated in below.
Page 133 7 Replacing the Consumables Replacing the Drum Unit The Removing Procedure Turn off the power and disconnect the power cable. Wait for 10 minutes to cool down the machine. Pull down the Side Door. Hold the handle of the Drum Unit and remvoe it from the machine as shown. Drum Unit...
Page 134 User’s Guide Reassembling Steps: Remove the plastic bag, tape, and then press down the Release Arms to pull out the protective film.    Pull up the Release Arms on both ends. Important! To avoid damage the drum unit, please install it after removing the ...
Page 135 7 Replacing the Consumables Close the Side Door and then the the Manual Tray Cover as shown.
Page 136 User’s Guide Replacing the Developing Unit Follow these steps to replace the Developing Unit： The Removing Steps: Turn off the machine until it has been cooled down. Open the Side Door by pulling down the handle as shown. Hold the handle of the Drun unit and pull it out. Drum Unit ...
Page 137 7 Replacing the Consumables Hold the handles of the developing unit and gently remove it from the machine as shown. Developing Unit Notice to return the used developing unit! Insert the protective film from the original package into the roller of the ...
Page 138 User’s Guide Reassembling Steps:  Remove the plastic bag and protective package including protective film    plugs , tapes , and the sponge in the toner exit hole.     Important! Do not remove the transparent plastic protective cover on the surface of the developing unit as shown in the figure to avoid abnormal images.
Page 139 7 Replacing the Consumables  Pull down the latch of the paper guide counterclockwise to restore the latch of the paper guide to its original status. Hold the handle of the Drum Unit and slide it into the machine as shown. Close the Side Door and then the Manual Tray Cover as shown.
Page 140 User’s Guide Replacing the Fuser The Removing Steps Important: After the product has been used for a while, please do not touch the inside of the product since the temperature is very high. To replace the fuser, please first turn the machine off and wait until it has been cooled down. Turn off the printer and wait until it has cooled down.
Page 141 7 Replacing the Consumables Pull down the tabs to open the cover. Press the latch of the cover and remove the cover as shown in below. Remove the red cable and then the black cable.
Page 142 User’s Guide Pull the fuser cover back and then press the blue latch on both sides inwardly as illustrated. Hold the handles on both sides of the fuser and remove the fuser from the machine. Important! Do not dispose of the toner cartridge. Stick the cables with tape put it in the original plastic bag and box, and then return to the authorized dealer or service personnel.
Page 143 7 Replacing the Consumables Reinstallation Steps Remove the protective tape of the new fuser. Turn over the fuser to find the serial number (AXXXXXXXXXX). Write it down as it is required to reset the fuser count. Pull down the handles of the fuser and then hold the handles with two hands to install it back to the original place in the machine.
Page 144 User’s Guide Pull down the fuser cover. Connect the black cable and then the red cable. Close the cable cover. Close the fuser cover back to its original position. Pull up the handles on both sides.
Page 145 7 Replacing the Consumables Close the Side Door and then the Manual Tray Cover as shown. Press the Power button to turn on the machine. Reset the fuser count on the product’s web page as described in below: 1). Connect the product to a network via an ethernet cable. Open your browser and type the product’s IP address on the URL address.
Page 146 User’s Guide 8. Specifications All specifications are subject to change without notice. General Processor 800MHz Dual Core Cortex A9(build in SOC) Memory 512M DDR2 SDRAM Max media size A3 size Resolution 600× 600dpi Printing speed 40 ppm Warmup time < 26 second Recommanded Monthly Print 20,000 pages Volumn...
Page 147 8 Specifications Paper size A3, A4, B4(JIS), A5, B5(JIS), letter, legal customized size: 148x210~304.8x431.8 mm Duplex print (5.8” x 8.3” ~ 12” x 17”) Paper weight 60~105 g/m² (16~28 lbs) Network print Build-in Connectivity USB 3.2 Gen 1x1/ RJ-45 Etherent 10/100/1000 Mb Printer language GDI/PCL/PS Supported operation system...

Avision AP400 User Manual

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avision AP400

Summary of Contents for Avision AP400