Page 1 Multi-Function Copier User’s Manual Getting Started Installing Your Machine Operation Customizing the Product’s Configurations Configuring the Printer’s Features Scanning From Your Computer Maintaining the Product Replacing the Consumables Troubleshooting 10. Specification Regulatory model: AM7630i/AM7640i/AM7645i/AM5630i/AM5640i Avision Inc.
Page 2 Safety During Operation In this manual, the following important symbols are used: WARNING: Indicates potentially hazardous situations, which if instructions are not followed, could result in death or serious injury. CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 3 Copyrights and Trademarks Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows 7, Windows 8, Windows 10, and Windows 11 are registered trademarks of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and may be trademarks of their respective companies.
Page 4 RED (Radio Equipment Directive) (2014/53/EC)  CE compliance of this product is valid if powered with the correct CE-marked AC adapter provide by Avision. This product satisfies the Class A limits of EN55032, EN55035, and safety requirements of EN62368-1. CE Warning This is a class A product.
Page 5 Safety Information When using this equipment, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: WARNING: Indicates potentially hazardous situations, which if instructions are not followed, could result in death or serious injury. CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 6 The following symbols indicate that the related section includes information on actions which must be performed. Specifics of the required action are indicated inside the symbol. [Alert of required action] [Remove the power plug from the outlet] Installation and the Operating Environment Warning Do not install the equipment near direct sun light, heating or air conditioning Direct sunlight or high temperature may damage the machine.
Page 7 Do not place the device in any position that may obstruct the output of the unit, as it may cause paper jams. Safety Information During Operation Warning To prevent fires, do not use flammable sprays near the machine. Never attempt to open any fixed cover. Otherwise there is danger of electric shock, fire and laser beam and may cause blindness.
Page 8 Take appropriate emergency measures when the following conditions occur When toner gets into your eyes, wash it off with water until your eyes are  not painful. If the situation is serious, ask a doctor for treatment. When the toner gets on your skin, wash it off with soap and rinse it off. ...
Page 9 Do not throw the toner cartridge into the fire. After the toner remaining in the crucible comes into contact with the fire, the powder may explode and cause personal injury. Caution Do not discard the discarded toner cartridges. Please put the used waste toner cartridges in the supplied plastic bags and return them to the dealer or service personnel.
Page 10 This document is intended to be used for the models including AM5630i, AN5640i, AM7630i, and AM7640i. The illustration uses AM7640i as examples.
Page 11: Table Of Contents
Table of Contents Getting Started ..........1 Removing the Box and Packing Material ..........4 Removing the Protective Tapes ............6 Releasing the Lock Switch ..............9 External View .................. 10 The Front View ................10 The Rear View ................12 Package Contents ................
Page 12 ID Card Copy .................. 63 Print Saved Job ................67 E-Mail ..................... 71 Customizing the Product’s Configurations ..75 Customizing the Product’s Configurations by the Touch Screen ..76 Machine Information ..............77 Faults ................... 78 Supplies ..................78 Billing Information ............... 79 Tools .....................
Page 13 8. Replacing the Consumables ......132 Replacing the Snap-in Pad Module ..........133 Replacing the ADF Roller ............... 135 Replacing the Waste Toner Can ............. 137 Replacing Toner Cartridge ............. 140 Replacing the Paper Tray Rollers ........... 142 Replacing the manual tray rollers and pad ........145 Replacing the Drum Unit ...............
Page 14: Getting Started
Avision intelligent copier is able to crop your paper size, select the text side, straighten your image, and even select...
Page 15 Automatically Detect the Text Side With an advanced processor developed by Avision, the front side and rear side of document can be scanned simultaneously and the text side will be automatically detected and copied and deleting the blank side. Automcatically Selecting Paper Tray The preset tray is auto which means the product will automatically select the tray which contains the paper size most fit to the original document.
Page 16 1. Getting Started Standard items and optional items for this product: Standard Package AM5630i/AM5640i AM7630i/AM7640i/AM7645i Items   Auto Document Feeder   The 1 Tray The 2 Tray   Toner Cartridge     Drum Developing Unit ...
Page 17: Removing The Box And Packing Material
Removing the Box and Packing Material The MFP carton is illustrated is shown in the figure below, which is divided into four parts: Printer main unit (Packed inside the carton) Pallet (Under the carton) All Accessories (packed inside the carton) MFP Carton Pallet Unpacking Steps...
Page 18 1. Getting Started Remove four box supports. Remove all buckles on the sides of the printer box and pull the printer box upward. Buckles...
Page 19: Removing The Protective Tapes
Removing the Protective Tapes As shown in below, remove the protective tapes, films, and desiccanton the machine. Remove the tapes on the front and rear side of the machine Remove the tapes, and desiccanton on the left and right side of the machine...
Page 20 1. Getting Started Pull the Paper Tray and remove the tapes on the Tray Protective Film Remove the tapes, and protective film on the top of the machine Open the Document Cover and then remove the tapes on the glass platen...
Page 21 Pull down the manual tray and remove the tape Open Side Door and remove the tapes on the fuser...
Page 22: Releasing The Lock Switch
1. Getting Started Releasing the Lock Switch The product is designed with a lock switch to protect the machine from damage during transportation. As a result, before using the product, please move the lock switch to the [Unlocking position], otherwise the product may not work. Unlocked Position Locked Position...
Page 23: External View
External View The Front View (AM7630i/AM7640i/AM7645i) 1. Automatic Document Feeder 5. Paper Collector 2. USB flash port 6. Document Cover 3. Tray 1 7. Power Switch 4. Tray 2 8. Manual Tray...
Page 24 1. Getting Started (AM5630i/AM5640i) 1. Document Cover 4. Tray 1 2. USB flash port 5. Side Door Handle 3. Power Switch 6. Manual Tray...
Page 25: The Rear View
The Rear View 1. USB Port To connect a computer via a USB cable. 2. LAN Port To connect network with a network cable. 3. Power Receptacle To connect power via a power cable.
Page 26: Package Contents
1. Getting Started Package Contents Main Unit (AM5630i/AM5640i) Main Unit (AM7630i/AM7640i/AM7645i) Toner Cartridge Developing Unit Drum Unit USB Cable Software CD (Printer Driver and Power Cable Manual)
Page 27 Touch Screen Used to display information and provide access to the product’s functions.
Page 28: Installing Your Machine
(About our customer service locations everywhere, please refer to our web site at www.avision.com). The latter recycles or deals with the collected waste toner cans in accordance with the relevant regulations.
Page 29 Removing the Locking Latch on the Machine Pull the handle down to open the Side Door as shown. Remove the Latch and its instruction sheet by pressing the bolt with one hand and pulling the latch with the other hand as shown in below. The latch is designed to protect the inside of the printer during transportation.
Page 30: Installing The Toner Cartridge
2. Installing Your Machine Installing the Toner Cartridge Important! When you unpack the machine, a toner cartridge has been packed separately besides the machine. Please remove the package cushion and tapes on the toner cartridge before using it. Follow these steps to install the Toner Cartridge： Remove the package cushion and tapes on the toner cartridge.
Page 31 Hold the handle of the toner cartridge and insert it to its proper position as shown. Close the Front Cover.
Page 32: Installing The Developing Unit
2. Installing Your Machine Installing the Developing Unit Follow these steps to install the Developing Unit： Caution! To prevent damage to the Developing Unit, do not expose it to light for more than a few minutes.    Remove the tape , protective film , and the plugs on both sides.
Page 33 Pull the handle down to open the Side Door as shown.   Open the paper guide latch in a clockwise direction, and then push up to fix the paper guide.  Open the handle of the developing unit and hold the handle with both hands, as shown in the figure below.
Page 34 2. Installing Your Machine Hold the handle with both hands, placing the front end of the developing unit to  the top of the rails on both sides , and then gently push the developing unit  into the machine along the rails .
Page 35: Installing The Drum Unit
Installing the Drum Unit Follow these steps to install the drum unit： Remove the plastic bag, tape, and then press down the Release Arms to pull out the protective film.    Pull up the Release Arms on both ends. Caution! To prevent damage to the Drum Unit, do not expose it to light for more than a few minutes.
Page 36 2. Installing Your Machine Hold the handle of the Drum Unit, and insert the Drum Unit horizontally into the slot along the top of the support frame on both sides, as shown in the figure. Close the Side Door and then the Manual Tray as shown.
Page 37: Installing The Paper Stopper
Installing the Paper Stopper Lift the Paper Stopper to collect the paper. Paper Stopper...
Page 38: Loading The Main Input Tray
2. Installing Your Machine Loading The Main Input Tray To insert paper to the input trays (The following instructions use the main input tray as an example.), Fan your paper first to ensure that the pages do not stick together. Align the edges of the documents by tapping the bottom of the stack against the table top.
Page 39 Push the center of the [Width guide tab] as shown, and move the width guide to the correct position for the paper size being loaded. Unlock the length guide, squeeze the bottom of the [Length guide tab] inward as shown, and slide the guide to the correct position for the paper size being loaded. face up Load the paper stack face...
Page 40 2. Installing Your Machine...
Page 41: Paper Size And Weights Used For Tray 1~4
Paper size and weights used for Tray 1~4 Paper capacity 500 sheets（70 g/m² plain paper） Paper size A3 (ISO) (297 x 420 mm) A4 (ISO) (297 x 210 mm) A5 (ISO) (148 x 210 mm) B4 (JIS) (257 x 364 mm) B5 (JIS) (257 x 182 mm) Letter (215.9 x 279.4) Legal (215.9x355.6 mm)
Page 42: Loading The Manual Tray
2. Installing Your Machine Loading the Manual Tray When you need to print different size paper, you can use the manual tray. Open the manual tray by grasping the handle and pull it down. Pull out the manual tray extension to meet your paper size. Fan your paper first to ensure that the pages do not stick together.
Page 43 Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. face down Load the paper stack and slide the paper guides so that they slightly touch the paper stack.
Page 44: Paper Size And Weights Used For Manual Tray
2. Installing Your Machine Paper size and weights used for Manual Tray 100 sheets（70 g/m² plain paper） Paper capacity A3 (ISO) (297x420 mm) Paper size A4 (ISO) (297x210 mm) A5 (ISO) (148 x 210 mm) A6 (ISO) (106x148 mm) B4 (JIS) (257x364 mm) B5(JIS) (257x182 mm) B6 (JIS) (128x182 mm) Letter (215.9x279.4)
Page 45 Detectable Paper Size for Manual Tray Paper Size in Manual Tray Detectable Size A3 SEF ISO 216：A4 SEF A4_SEF North America：LTR SEF ISO 216：A4 LEF A4_LEF North America：LTR LEF ISO 216：A5 SEF A5_SEF B4 (JIS) B4 SEF B5_SEF/EXEC (JIS) B5 SEF B5_LEF (JIS) B5 LEF ISO 216：A4 SEF...
Page 46: Unlocking The Scan Unit
2. Installing Your Machine Unlocking the Scan Unit The scan unit is locked during transport to protect the scanning mechanism from being damaged. Be sure to unlock the scan unit by moving the lock switch to the Unlock position before using the machine. 「...
Page 47: Connecting To A Wired Network
Connecting to a Wired Network Connect one end of your network cable to an available port of your Ethernet Hub Connect the other end to the LAN port at the back of the product as shown.
Page 48: Connecting To Power
2. Installing Your Machine Connecting to Power Connect one end of the power cable to the power jack of your product. Connect the other end to an appropriate power outlet.
Page 49: Turning On The Machine
Turning On The Machine Press the Power button on the bottom of the Control Panel to turn on the machine. Turning Off the Machine To turn off the machine, press the Power button for 3 seconds. The following dialog box will be displayed. Power Off Restart Tap [Power Off].
Page 50: Set The Product's Date And Time
2. Installing Your Machine Set the Product’s Date and Time To ensure the machine reflect the current time, please first set correct date and time after the product is turned on for the first time. When the product is turned on for the first time, the following Date/Time screen will be displayed.
Page 51: Configure The Product's Ip Address
Configure the Product’s IP Address If you connect the product to your computer via a network cable, you need to specify an IP address for the product. An IP address can be obtained automatically through the DHCP server, or you can specify a static IP address. Please follow the steps in below to configure the IP address of the product.
Page 52: Specifying The Product's Mail Server
2. Installing Your Machine Specifying the Product’s Mail Server To send the scanned image to a recipient via E-mail, you need first specify your mail server information on the product. Follow these steps to set your mail server: Tap [More Settings] on main screen and then choose [Show Machine Status]. This will prompt the [Machine Status] page.
Page 53 Authentication Enter the email authentication method. Method Choice: *None, SMTP Encrypt Choose the encryption method of your emails to the SMTP server. Choice: *None, STARTTLAS, SSL/TLS Enter the login name for SMTP authentication. Login Name Enter the password for SMTP authentication. Password Tap [Back] to save the setting and leave the screen.
Page 54: Installing The Scanner/Printer Drivers
2. Installing Your Machine Installing the Scanner/Printer Drivers System Requirement Windows 7, Windows 8, Windows 10, Windows 11 For USB Interface Users Please follow these steps to install the scanner, and printer drivers if this machine is connected to your computer via a USB cable. Important! DO NOT connect the USB cable before installing the scanner, and printer drivers.
Page 55 When the Finish dialog box appears, click Finish to complete. If you have successfully installed the printer’s driver, you will find a printer, 「Avision AMXXXX Printer」 , has been added in the 「Printers and Faxes」 option from the Control...
Page 56: For Network Interface Users
2. Installing Your Machine For Network Interface Users Please follow these steps to install the scanner, and printer drivers if this machine is connected to your computer via a network cable. Insert the supplied CD into your CD-ROM drive. The installation menu wil be displayed.
Page 57 When the following Set IP dialog box appears, choose one of the following options and click [Add] to add to the printer list. When the desired option setting is completed, click [OK]. (Follow the preceding section – Checking the Product’s Default IP Address to obtain the product’s default IP address. Host Name Enter the product’s host name to be connected in the blank box of the Host Name option.
Page 58 Control Panel. (XXXX indicates your model number) Uninstalling the Scanner Driver and Printer Driver From the 「Start」 menu, select 「All Programs」 , 「Avision AMXXXX MFP」 , and then 「Uninstall Driver」. Or from the 「Start」menu, select 「Control Panel」, 「Add or Remove Programs」, 「Avision AMXXXX MFP」, and then 「Remove」.
Page 59: Operation
3. Operation Loading Paper The product can scan and send document(s) either in the ADF (Automatic Document Feeder) or on the glass. If you need to send multiple pages, please load your papers in the ADF. The ADF can hold up to 100 pages at one time. If you need to send pages from books, newspaper clippings, or paper with wrinkles or curls, please place your paper on the glass.
Page 60: Placing Document(S) In The Adf
3. Operation Placing Document(s) in the ADF Make sure your document is free of staples, paper clips and is not torn out. If you have multiple pages, fan your document(s) to avoid occasional paper jam. Align the edge of documemt against the Paper Guides and make sure the First Page feeds in first.
Page 61: Placing Document(S) On The Glass
Placing Document(s) on the Glass Open the document(s) cover to reveal the glass. Place your document easily with the text FACE DOWN on the glass. The product is designed with the auto crop and deskew function, your scanned image will be automatically straightened though your document is placed with a slight angle.
Page 62: Intelligent Copy
3. Operation Intelligent Copy Using Auto Document Feeder 一、Copy Single-Page Document Single-Sided Document Tap the 「Copy」button on the main screen, and the following 「Copy」screen will be displayed. Load document into the feeder. No need to worry about facing down or facing up since the Intelligent Copy System will automatically make a correct and perfect copy.
Page 63 Double-Sided Document Tap the 「Copy」 button on the main screen, and the following 「Copy」 screen will be displayed. Load document into the feeder. No need to worry about facing down or facing up since the Intelligent Copy System will automatically make a correct and perfect copy.
Page 64 3. Operation 二、Copy Multiple Document Tap the 「Copy」 button on the main screen, and the following 「Copy」 screen will be displayed. Load a stack of multi-page document to the feeder. The product will first automatically scan first page and the following screen will be displayed. (1) If you need to make 2-Side copy, press 「Scan 2-Sided」.
Page 65: Flatbed Copy
(2) Change your copy settings and then press「<」to return to the main page. (3) Choose one side or 2 sides, then the copy will begin. Flatbed Copy Make your document with text FACE DOWN on the document glass. Tap the 「Copy」button on the main screen, and the following 「Copy」screen will be displayed.
Page 66: Using The [Bind] Feature
3. Operation Using the [Bind] Feature Important: The 「Bind」feature is only available for flatbed copy. When the [Bind] feature is turned on, copy for the 1 sheet or 1 stack of document will be completed first. Then the following screen will be prompted indicating that the next sheet or stack of document is ready to be placed.
Page 67 Copy Settings: Common Paper Supply Choose your paper supply. Choice: Auto, Tray 1, Tray 2, Manual Tray. Density Lighten or darken your original. Levels: 1~7 (default: 4) Auto Fit Check this option to automatically reduce or enlarge your original according to output paper. Duplex Output Choose if you wish duplex output to save paper.
Page 68 3. Operation Collate Collated: Place your copies in 「Sort」 order (e.g. page 1,2,3 /1,2,3 /1,2,3). Uncollated: Place your copies in 「Stack」order (e.g. 1,1,1/2,2,2/3,3,3). Advanced The "Advanced" page provides more functions, such as document mode, book copy, watermark, etc. Document mode: *Text, Mixed Mode Text: Sharpen the text of the original to make the text clearer.
Page 69 Book Copy Follow these steps to make book copy: Press the [Copy] button on the main screen and then choose [Advanced]. Turn on the [Book Copy] feature. Open document cover. Align the book spine with the right edge of the glass as shown.
Page 70: Scan
3. Operation Scan The scan function allows you to first scan your documents and then send the scanned image to a specified destinations such as Scan to Device (this product’s memory), or Scan to USB (an inserted USB flash drive). The Operational Steps: Place your multi-page document Face Up and Top First in the auto document feeder or single-page Face Down on the document glass.
Page 71 File Format: Choose your desired file format for the scanned image. Choice: M-PDF (Multi-Page PDF)、PDF (Single-Page PDF)、JPEG、BMP、 TIFF。 * The default settings is shown in italic bold style. Tap the 「Scan」 button on the touch screen to start scanning and sending your document.
Page 72 3. Operation Scan setting description: Choose the destination of your scanned document. File Destination Choice: Scan to Device/Scan to USB/Scan to FTP/Scan to CIFS Scan to Device: Send the scanned document to the product’s memory. (Download the image through the embedded web page.) Tap「Add a new folder name」to create a new folder.
Page 73 Naming Method：Prefix_YYMMDDHHMMSS_#N. For example, 「Marketing_150213144840_3.pdf」indicates Marketing(prefix) 2015 (year) 2 (February) 13 (date) 14 (hour) 48 (minute) 40 (second) 3(serial number) (the time the file has been sent)。 Scan to USB: The scanned image will be sent to the USB flash drive inserted to the product. Tap 「Add a new folder name」...
Page 74 3. Operation To edit (add/modify/delete) the FTP destination, please go to the product’s embedded web site and then choose Filing destination as shown in below: Naming Method：Prefix_YYMMDDHHMMSS_#N. For example, 「Marketing_150213144840_3.pdf」indicates Marketing(prefix) 2015 (year) 2 (February) 13 (date) 14 (hour) 48 (minute) 40 (second) 3(serial number) (the time the file has been sent)。...
Page 75 Scan Settings: Resolution Choose the resolution of the scanned image. The higher the value, the more details can be reviewed yet more disk space will be required. Choice: 150/200/300/600 dpi 150 dpi: Suits to be viewed on the screen. 200 dpi: Suits for most business document. 300 dpi/600 dpi: High quality image helps increase OCR (optical character recognition) accuracy.
Page 76: Id Card Copy
3. Operation ID Card Copy The product is designed with the auto crop and deskew feature which allow you to easily place your document on the glass platen without the need to carefully align your document to the starting point. Even though the document is placed with a slight angle as illustrated in below, the front side and rear side of your ID card can be copied perfectly on a single sheet of paper.
Page 77 Open the document cover and place the other side of your card, aligning it with the「ID Card」mark as illustrated. Tap「Yes」on the touch panel to continue scanning the other side of your card or tap「Cancel」to leave the screen. The result is illustrated in below: Important! The ID Card Copy feature does not support loading your cards from the auto document feeder.
Page 78 3. Operation 「ID Card Copy」 Settings Items Description Common Document Type: Choose your document type. Choice: Text, Photo Paper Supply: Choose your paper supply. Choice: Auto, Tray 1, Tray 2, Manual Tray. Density: Lighten or darken your original. Levels: 1~7 (default: 4) Output Format ID Card Copy Copy the front and rear side of your ID card on the...
Page 79 ID Card Copy Copy the front and rear side of your ID card on the (Front/Rear) front and rear side of a sheet. Two scans are required to complete the task. The first scan of one side of card will be copied on the front side while the second scan of the other side of card will be copied on the rear side of one side of your sheet.
Page 80: Print Saved Job
3. Operation Print Saved Job The Print Saved Job function allows you to print previously stored files directly from the machine. The previously stored files include the files in your computer and the files in your removable USB flash drive. Many frequently used forms can be saved into the product’s memory and then use the [Print Saved Job] function to print the file on demand.
Page 81 Confirm or change print options as desired such as Paper Supply, 1/2-Sided, Count. Paper Supply: Choice: Auto Select, Manual, Tray1, Tray2 1-Sided /2-Sided: Choose to print one side or two sides of your document. Choice: 1-Sided, 2-Sided * The default settings will be displayed in italic bold style. Enter your print count by sliding the Count roller.
Page 82 3. Operation Add a New Document: The 「Add a New Document」 function allows you to scan your document and save the copy job (the scanned image) temporarily in the product’s memory. Print the file at a later date when necessary. The Operation Steps: Place your document(s) with text FACE UP in the ADF or FACE DOWN on the glass.
Page 83 Setting Description (The default settings is shown in Italic bold style) Original Size Choose your scan size. Choice: Auto, A3, A4, A4, A5, B4, B5 2-Sided Copy 1-Sided: Copy single-sided originals onto one side of one sheet of paper. 2 -Sided: Copy double-sided original onto two sides of one sheet of paper.
Page 84: E-Mail
3. Operation E-Mail The 「E-Mail」 function allows you to scan your documents and send the scanned image to your recipients via e-mail. The Operation Steps: Place your multi-page document Face Up and Top First in the auto document feeder or single-page Face Down on the document glass. Tap the「Next Page」button and then the「E-Mail」button on the touch panel to prompt the「E-Mail」...
Page 85 If necessary, tap the blank field of the 「CC」 and 「BCC」 option to enter the e-mail address of the rest recipients. Tap the blank field of Subject option, enter the e-mail subject, and tap [OK] to confirm the subject. Tap the blank field of From option, enter the sender’s e-mail subject, and tap [OK] to complete.
Page 86 3. Operation Select one recipient from the Address Book Address Book Tap the button to select one recipient from the address book. Tap the button and the following screen will be prompted. Choose one address from the left box and ...
Page 87 Advanced Settings: Tap「Advanced Settings」 to set more settings for the scanned image that will be attached to the e-mail. File Format Multi-Page PDF、One-page PDF、JPG、BMP、TIF。 Original Size Choose your scan size. Choice: Auto Detect/B5 , B5/A3 , A4 , A4, A5 , LTR , LTR...
Page 88: Customizing The Product's Configurations
3. Operation 4. Customizing the Product’s Configurations This chapter is specifically targeted to the persons who are responsible for the administration of the product. It is recommended that the administrator read this chapter before installing the machine. The product’s configurations can be customized via the touch screen and the control panel.
Page 89: Customizing The Product's Configurations By The Touch Screen
Customizing the Product’s Configurations by the Touch Screen Click [More Settings] and then choose [View Machine Status]. This will prompt the following [Machine Status] page which contains 5 tabs. These 5 tabs displaying at the top are: Machine Information, Faults, Supplies, Billing Information, and Tools.
Page 90: Machine Information
3. Operation Machine Information General Information: Display the product’s basic information. Item Description Host Name Displays the product’s host name. IP Address Displays the product’s IP address. MAC Address Displays the product’s MAC address. System Version Displays the product’s system version. Engine Version Displays the product’s engine version.
Page 91: Faults
Installed Options: Display the enabled or disabled status of the product’s functions. Enable or disable the product’s functions only via the embedded web page. Item Description Copy Displays the enabled or disabled status of the copy function. Storage Copy Displays the enabled or disabled status of the storage copy function.
Page 92: Billing Information
3. Operation Billing Information Billing Information: Used to display the usage status of the product’s functions. Item Description Machine serial Displays the product’s serial number. Number Total Page Counts Displays the total page counts. Usage Counters The types of counters are classified as Copy, Printer engine, and Scanner Module.
Page 93: Tools
Tools Device Settings： Display the basic settings on the product. Device Settings Item Description Language Changes the language on the touch screen. Supported languages: English, Traditional Chinese, Simplified Chinese Date / Time Sets up the current date and time on the product. The time format is 24-hour system.
Page 94 3. Operation System Timeout When the touch screen has not been operated for a period of time, the system will automatically reset all settings in the touch screen back to the preset values and return to the main screen. System Timeout values available: From 5 seconds to 600 seconds.
Page 95 Service Settings: presets the settings and defaults for each function features. Service Settings Item Description Copy Service Settings Presets the default settings for Copy. Scan Service Settings Presets the default settings for Scan. E-mail Service Settings Presets default settings for E-mail. Address Book Presets address book.
Page 96 3. Operation SMTP Sets SMTP parameters of the product’s network. Login Name: Input a login name for the product’s SMTP server. Password: Enter a password for the product’s SMTP server. Mail Server: Input an IP address or host name for the product’s mail server.
Page 97: Customizing The Product's Configurations By The Product's Web
Customizing the Product’s Configurations by the Product’s Web Page Specify the network parameters by referring to the previous section, Specifying the Product’s IP address and other Network Settings. The product is designed with an embedded web page to allow the system administrator to remotely manage the product.
Page 98: Summary Of The Web Pages
3. Operation Summary of the Web Pages The embedded web page contains the following five tabs, the Status tab, the Job tab, the Scan tab, the Print tab, and the Properties tab. Each of the tabs will be described in this section. The Status Tab: The Status tab contains the following options: General Information and System Usage Page.
Page 99 System Usage Page: displays the product’s usage report. Item Description System Displays the product’s system information including Product Name, Product Serial Number, Toner Serial Number, EP Serial Number, Fuser Serial Number, and Continue Power On Time (hr,min). Copy Displays the product’s copy count. Print Engine Displays the product’s print count.
Page 100 3. Operation The Scan Tab: The Scan tab contains the following filing destination including FTP/CIFS Setup and MFP’s Storage. FTP/CIFS Setup: Used to display all destinations or create a new FTP or CIFS destination to store the scanned images. Item Description Add New Click to add a new destination.
Page 101 Print: Used to print a file in a computer. Item Description File Name Click Browse to select the file you want to print from a computer. Print options include: number of copies, 1 sided/2 sided printing, and print size. Submit Job Print a file in your computer.
Page 102 3. Operation Service Registration: Choose the service items you wish to display on the touch screen. Item Description Name Check to enable Copy, Storage Copy, Scan, Reprint Saved Job, ID Card Copy, E-mail, or CSA6 respectively on the touch screen. Standard Service。...
Page 103 Cloning: Used to create a .bin file for current configurations of the product and to apply the same configurations to other products. All products must have the same model name and version of firmware for the .bin file to be accepted. The firmware version is located on the Status tab, under Device Description.
Page 104: Using The Administrative Mode
3. Operation Using the Administrative Mode The Administrative Mode allows administrator to set more settings for the machine. To switch to administrative mode, Tap [More Settings] on the center of the main screen and then choose [View Machine Status]. This will prompt the [Machine Status] page. Press [Tools] to prompt the [Tools] page.
Page 105 Options in the Administrative Mode: Items Description /Selection Power Saving Off Turn off the power saving (energy saving) mode. Factory default settings: ON Format Storage Format the SD card in the device. The SD card saves the current jobs including storage print, storage copy, and scan to device on the machine.
Page 106: Configuring The Printer's Features
5. Configuring the Printer’s Features 5. Configuring the Printer’s Features Displaying the Printer Driver Properties Dialog Box To display the Printer Driver Properties dialog box, Click Start on the system tray and choose Printers and Faxes. Right-click the product’s printer name and choose Printer Preferences. The following Printing Preferences dialog box will be displayed.
Page 107: Configuring Printer Driver Settings
Configuring Printer Driver Settings The Printing Preferences dialog box consists of the Basic tab, the Paper tab, the Layout tab, the Watermark tab, the Duplex tab, the Storage Print tab, the Authentication tab, and the More tab. The contents of each tab will be explained in the following sections.
Page 108 5. Configuring the Printer’s Features Copies Choose the number of copies to be printed. You can enter up to 999. Collate: Click to print your document in the page order such as 1/2/3, 1/2/3, 1/2/3. Every other print set is rotated by 90 Rotate degrees and delivered to the paper tray.
Page 109 Effect 600 dpi: for normal document. 600 dpi/1200 dpi 1200 dpi: Choose 1200 dpi if you wish to enhance the print quality. Picture Mode: If the picture in your document does not print clearly, click Picture Mode to improve its quality.
Page 110: The Paper Tab
5. Configuring the Printer’s Features The Paper Tab The Paper tab contains settings for Original Size, Tray, and Media Type. Paper Original Size: Choose the size of paper loaded in the designated tray. Choice: A3, A4, A5, B5, B4, Legal, Letter, Ledger Tray: Choose the tray from which your paper should be fed.
Page 111: The Layout Tab
The Layout Tab The Layout tab contains settings for N-up, and Output Paper Size. N-up N-up: Choose number of pages to be printed on a single sheet of paper. Choice: Off, 2up(2-in-1), 4-up(4-in-1), 9-up(9-in-1), 16-up(16-in-1) Border: Choose if you wish to add border around each page when printing more than one page on a single sheet of paper.
Page 112 5. Configuring the Printer’s Features N-up Choose the style you want when printing multi-page Style: document on a single sheet. Choice: Right, then Down/Down, then Right/Left, then Down/Down, then Left Right, then Down Down, then Left Down, then Right Left, then Down Output Paper Size User Define You can reduce or enlarge your printed image using...
Page 113: The Watermark Tab
The Watermark Tab The Watermark tab allows you to add some text or image (such as CONFIDENTIAL, IMPORTANT, DRAFT, etc) for your document. First Page only Check to print watermark only on the first page. Clear the check box will print watermark on all pages.
Page 114 5. Configuring the Printer’s Features Adding a new watermark text To add a new watermark text, Choose Text and then click the Add/New button. The following Watermark dialog box appears. Name Name your watermark text. This name will be shown in the Watermark text list.
Page 115 Angle Specify the angle of the watermark text from 0° to 360° Size Specify the size of your watermark text from 1 to 288. Shading Specify a relative density for the watermark text. Choice: Lightest, Light, Medium, Dark, Darkest. Click the OK button to save the settings. If the new watermark text is created successfully, the watermark name will be shown in the Text list.
Page 116 5. Configuring the Printer’s Features Adding a new watermark image To add a new watermark image, Choose Image and then click the Add/New button. The following Watermark dialog box appears. Name Name your watermark image. This name will be shown in the Watermark image list.
Page 117 Editing a current watermark image To edit a current watermark image, Choose the watermark name that you wish to edit from the Image list. Click the Edit button. The Watermark Edit dialog box appears. Change your settings for the selected watermark image and choose OK to complete.
Page 118: The Duplex Tab
5. Configuring the Printer’s Features The Duplex Tab The Duplex tab allows you to print your document on two sides of the paper. When using Two-Sided printing, you can select whether to bind copies on the long-edge or short-edge. Long Edge Long-Edge binding (Portrait) will print the pages so (Binding) that you flip them like you would do on a book.
Page 119 Booklet The feature allows you to print your documents as a booklet. Choose 「Booklet」， the contents of the file will be Booklet (No automatically reduced to fit your output paper. Choose 「Booklet (No Reduction)」，the contents of the file will be Reduction) kept the same with the output paper.
Page 120 5. Configuring the Printer’s Features Booklet Number of sheet to divide/All Pages at Once: Check [Number of sheet to divide] to separate your Booklet (No pages into sets and press the Arrow key to enter number Reduction) of pages. All Pages at Once: Check [All Pages at Once] to print all pages in one set.
Page 121: The Job Build Tab
The Job Build Tab The Job Build tab allows you to combine multiple types of files into a cohesive single file and to be printed together from your PC. (The feature is only available for GDI printer driver.) For some cases, it is time-consuming and labor-intense to manually combine and print certain pages from multiple documents such as a picture file from an image editing software and a text document from a word-processing software.
Page 122: The More Tab
5. Configuring the Printer’s Features The More Tab On the More tab, a Wait Timeout option is provided to set the amount of time the MFP waits for data to come from computer during a job. If the data stream pauses for longer than the specified number of seconds, the job is cancelled.
Page 123: Scanning From Your Computer
6. Scanning From Your Computer After installing the scanner driver and connecting the USB cable to your computer, the product can be used as a fine scanner. You can use various scanning features to modify your scanned image. System Requirements ®...
Page 124 6. Scanning From Your Computer Pull down the File menu and choose Acquire. A dialog box containing scanning features appears. Select the scanning method you want to use on the Scan Source drop-down menu. Select the mode you want to use for your scans on the Image Mode drop-down menu.
Page 125: A Glance Of The User Interface
A Glance of the User Interface 1. Mode Choice: Black & White, 8-Bit Gray, 24-Bit Color Choice: 50, 72, 100, 144, 150, 200, 300, 600 2. Resolution (dpi). 3. Brightness Adjust the brightness level from –100 to +100. 4. Contrast Adjust the contrast level from –100 to +100.
Page 126: Using The Image Tab
6. Scanning From Your Computer Using The Image Tab Selecting A Proper Image Mode Black & White: Choose B&W if your original contains only B&W text, pencil or ink sketch. 8-bit Gray: 8-bit Gray images contain actual shades of gray. 24-bit Color: Choose 24-bit Color if you wish to scan a color image.
Page 127 Determining Proper Resolution A proper resolution reproduces a clear image with good details. The resolution is measured by dots per inch (dpi). The resolution is measured in pixels per inch (ppi) (sometimes referred to as dots per inch or dpi). Higher resolutions result in more detail in the scan, slower scanning and in general, greater file sizes.
Page 128 6. Scanning From Your Computer Choosing Scan Source Choice: Flatbed: Select this setting if you need to scan a single page from the flatbed. *Auto, ADF—Use this setting if you are using the automatic document feeder (ADF) to scan documents at a time. Preview Window Click the Preview button to get a scanned image in a low resolution.
Page 129: Using The Paper Tab
Using The Paper Tab Selecting Your Scan Size Automatic: Choose Automatic from the Cropping drop-down list on the Paper tab. The scanner will capture an image according to the actual size of your original. Deskew: Use this option to let the scanner automatically determine if a page is skewed, and then straighten the image.
Page 130: Using The More Tab
6. Scanning From Your Computer Using The More Tab Enabling Multi-Feed detection The multi-feed detection feature allows you to detect overlapped documents that go through the scanner. Multi-Feed usually occurs due to stapled documents, adhesives on documents, or electro-statically charged documents. ...
Page 131: Using The Color Dropout Tab
Using The Color Dropout Tab Color Dropout tab allows you to filter out a color channel (red, green, or blue). For example, if you are scanning a document with a red watermark, you can choose to filter out the red channel so the scanned image just shows the text and not the red watermark.
Page 132: Maintaining The Product
7. Maintaining the Product 7. Maintaining the Product The following table shows the parts and their suggested cleaning cycle. ARTS TANDARD LEANING YCLE Glass Platen When the scanned image is shown with abnormal lines Document Glass Visual Check Auto Document Feeder When feeding is not smooth Snap-in Pad Module When paper feeding is not smooth...
Page 133: Cleaning The Document Glass
Cleaning the Document Glass The product is designed to be almost maintenance-free. However, it still needs to be cleaned occasionally to ensure optimum image quality and performance. To clean the glass, Open the document cover as shown below. Dip a soft clean cloth with isopropyl alcohol (95%). Gently wipe the document glass to remove the dust or any toner particles.
Page 134: Cleaning The Adf
7. Maintaining the Product Cleaning the ADF From time to time the feeding rollers may become contaminated with ink, toner particles or paper dust. In this case the product may not feed documents smoothly. If this occurs please follow the cleaning procedures to return your machine to its original state.
Page 135: Cleaning The Ep Charger
Cleaning the EP Charger After copying about 10,000 pages, it is recommended to clean the developing unit. Follow these steps to clean the charger. Open the Side Door by pulling the handle as shown. Remove the Drum Unit. Drum Unit...
Page 136 7. Maintaining the Product Pull out the charger to the end and then back to its original position. Repeat step 3 for three times. Make sure the charger is back to its original position. Otherwise, there is trouble to install the Drum Unit back to the machine.
Page 137: Cleaning The Paper Tray Rollers
Cleaning the Paper Tray Rollers If the paper tray rollers are is dirty, paper powder is attached to it, or after 5,000 prints or copies, paper may not be fed properly or paper jam. In this case, clean the paper tray rollers. The Cleaning Steps: Move the paper tray to reveal the rollers.
Page 138 7. Maintaining the Product Open the Roller cover as illustrated and wipe the surface of the Feeding Roller from left to right and then from right to left. As shown in below， The Reverse Roller is located at the other side of the Feeding Roller.
Page 139: Cleaning The Manual Tray Roller
Cleaning the Manual Tray Roller If the paper tray rollers are is dirty, paper powder is attached to it, or after 5,000 prints or copies, paper may not be fed properly or paper jam. In this case, clean the paper tray rollers. Slightly wet a soft and lint-free cloth with isopropyl alcohol (95%).
Page 140: Installation Step
7. Maintaining the Product Installation Step Install the left end of the roller to the left hole and then the right end to the right hole. Note the notch on the right end has to be aligned with the tab as indicated in below.
Page 141: Cleaning The Toner Cartridge
Cleaning the Toner Cartridge If there is toner leaking on the machine, s lightly wet a soft and lint-free cloth with isopropyl alcohol (95%) and wipe the toner off in case you may touch the toner which is harmful to human health. Remove the Toner Cartridge Open the front cover by pulling the handle as shown.
Page 142: Install The Toner Cartridge
7. Maintaining the Product Slightly wet a soft and lint-free cloth with isopropyl alcohol (95%) and wipe the toner off the cartridge. Toner Leakage Install the Toner Cartridge Hold the handle of the toner cartridge and insert it to its proper position as shown.
Page 143: Cleaning The Paper Path
Cleaning the Paper Path During the printing process, paper powder, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print quality issues such as toner specks, smears, or dust particles on the edge of paper. If you are experiencing these problems, clean the paper path.
Page 144 7. Maintaining the Product Gently wipe the surface of the rollers and paper path as illustrated with a soft, dry cloth that is lightly dampened with isopropyl alcohol.
Page 145: Replacing The Consumables
(20 lbs) in weight. These cycles vary according to the type of paper used and how frequently the product is used and cleaned. Please replenish the consumables from the store where you purchased the product or a Avision authorized service provider. AME OF OMPONENT...
Page 146: Replacing The Snap-In Pad Module
8. Replacing the Consumables Developing Unit 150K sheets Fuser 300K sheets Replacing the Snap-in Pad Module After scanning about 50,000 sheets through the ADF, the pad may be worn out and you may experience problems with document feeding. In this case, it is highly recommended to replace the pad module with a new one.
Page 147 Assembling Procedure Gently open the ADF front cover to the left. Remove the ADF pad module from the box. Place it into the holes until it snaps into place.
Page 148: Replacing The Adf Roller
8. Replacing the Consumables Replacing the ADF Roller After scanning approximately 200,000 pages through the ADF, the ADF roller may be worn out and you may experience problems with document feeding. In this case, it is highly recommended to replace the roller with a new one. Please follow these steps to replace and install the ADF roller.
Page 149 Assembling Procedure  Insert the left end of the ADF roller to its slot ( ), place the right clamp at its  slot and move it DOWNWARD ( ). If it is properly installed, you will hear a clear snap-in sound. ...
Page 150: Replacing The Waste Toner Can
8. Replacing the Consumables Replacing the Waste Toner Can Follow these steps to replace the waste toner can： Important! reuse the waste toner can. DO NOT  DO NOT put the waste toner can into a fire. It could explode. ...
Page 151 Insert the cap of the waste toner can and seal it with tape to let the cap firmly secured. Place the waste toner can into its original plastic bag to ensure the toner will not spill Important!  Be careful not to spill the toner. DO NOT inhale or allow it to get into your eyes.
Page 152 8. Replacing the Consumables Reinstalling the Waste Toner Can Open the cap. Hold the handle of the waste toner can and insert it to its original place. A “click” sound means the installation was successful. Close the Front Cover as shown.
Page 153: Replacing Toner Cartridge
Replacing Toner Cartridge Follow these steps to replace the toner cartridge： Important! To maintain the EP Charger in good condition, please clean the EP charger each time after replacing the toner cartridge. Refer to the following section, Cleaning the EP Charger – on how to clean the charger.
Page 154 8. Replacing the Consumables Installing the Toner Cartridge Remove the package cushion and tapes on the toner cartridge. Tilt the toner cartridge up and down and then right and left 10 times to distribute the toner evenly inside the cartridge. Hold the handle of the toner cartridge and insert it to its proper position as shown.
Page 155: Replacing The Paper Tray Rollers
Replacing the Paper Tray Rollers After approximately 200,000 prints or copies, the roller may be worn out and you may have difficult in feeding paper properly. In this case, please replace the roller with a new one and follow the steps in below to complete the replacement. The removing steps Lift the front side of the paper tray, and then pull the paper tray out of the product.
Page 156 8. Replacing the Consumables Press two ends of the Reverse Roller inward to remove the Reverse Roller. Reverse Roller...
Page 157 The reinstallation steps Insert the Feeding Roller vertically to its original slot. Close the Roller Cover as shown. Hold two ends of the Reverse Roller Assembly and insert it to its original slot as shown.
Page 158: Replacing The Manual Tray Rollers And Pad
8. Replacing the Consumables Replacing the manual tray rollers and pad After approximately 200,000 prints or copies, the roller may be worn out and you may have difficult in feeding paper properly. In this case, please replace the roller with a new one and follow the steps in below to complete the replacement. The removing procedure Pull down the manual tray.
Page 159 The reinstallation procedure Install the left end of the roller to the left hole and then the right end to the right hole. Note the notch on the right end has to be aligned with the tab as indicated in below.
Page 160: Replacing The Drum Unit
8. Replacing the Consumables Replacing the Drum Unit The Removing Procedure Turn off the power and disconnect the power cable. Wait for 10 minutes to cool down the machine. Pull down the Handle to open the Side Door as shown. Hold the handle of the Drum Unit and remove it from the machine as shown.
Page 161 Reassembling Steps: Remove the plastic bag, tape, and then press down the Release Arms to pull out the protective film.    Pull up the Release Arms on both ends. Important! To avoid damage the drum unit, please install it after removing the ...
Page 162: Replacing The Developing Unit
8. Replacing the Consumables Replacing the Developing Unit Follow these steps to replace the Developing Unit： The Removing Steps: Turn off the machine until it has been cooled down. Open the Side Door by pulling down the handle as shown. Hold the handle of the Drum unit and pull it out.
Page 163 Hold the handles of the developing unit and gently remove it from the machine as shown. Developing Unit Notice to return the used developing unit! Insert the protective film from the original package into the roller of the   developing unit, and stick the tape , insert the pin into the reserved hole ...
Page 164 8. Replacing the Consumables Reassembling Steps: Follow these steps to install the Developing Unit： Caution! To prevent damage to the Developing Unit, do not expose it to light for more than a few minutes.    Remove the tape , protective film , and the plugs on both sides.
Page 165 Pull the handle down to open the Side Door as shown.   Open the paper guide latch in a clockwise direction , and then push up to fix the paper guide. Open the handle of the developing unit and hold the handle with both hands, as shown in the figure below.
Page 166 8. Replacing the Consumables Hold the handle with both hands, placing the front end of the developing unit to  the top of the rails on both sides , and then gently push the developing unit  into the machine along the rails .
Page 167: Replacing The Fuser
Replacing the Fuser The Removing Steps Important: After the product has been used for a while, please do not touch the inside of the product since the temperature is very high. To replace the fuser, please first turn the machine off and wait until it has been cooled down. Turn off the machine and wait until it has been cooled down.
Page 168 8. Replacing the Consumables Pull down the tabs to open the cover. Press the latch of the cover and remove the cover as shown in below. Remove the red cable and then the black cable. Close the fuser cover and then press the blue latch on both sides inwardly as illustrated.
Page 169 Hold the handles on both sides of the fuser and remove the fuser from the machine. Important! Do not dispose of the toner cartridge. Stick the cables with tape put it in the original plastic bag and box, and then return to the authorized dealer or service personnel.
Page 170 8. Replacing the Consumables Pull down the handles of the fuser and then hold the handles with two hands to install it back to the original place in the machine. Press the latches on both sides outward as illustrated. Pull down the fuser cover. Connect the black cable and then the red cable.
Page 171 Close the fuser cover. Pull up the handles on both sides. Close the Side Door and then the Manual Tray as shown. Press the Power button to turn on the machine. Reset the fuser count on the product’s web page as described in below Connect the product to a network via an ethernet cable.
Page 172 8. Replacing the Consumables Click [Properties] and then click [Reset Fuser Count]. Enter fuser’s serial number and then press [Apply], finally enter the administrator’s password to reset the fuser count.
Page 173: Troubleshooting
9. Troubleshooting Monitoring Your Printer Using Printer Status Monitor The Printer Status Monitor allows you to monitor your printer’s status, get information on consumable parts, and alerts you when printer errors occur. Printer Status Monitor is available when the printer is connected directly to a host computer via the USB port or a network port.
Page 174: Getting Printer Status Details
9. Troubleshooting Getting Printer Status Details You can monitor printer status and get information on consumable products using the Printer Status Monitor dialog box. a Port Name Port name for the specified printer. b Progress Bar The progress bar to access the latest data of the specified printer.
Page 175: Setting Monitoring Preferences
Setting Monitoring Preferences To make specific monitoring settings, click the Setting tab on the Avision Status Monitor window. Displays the language of the window. Language Status Alert Update Time Define the interval to refresh the printer error status. Choice: 1, 5, 10 (minute), Custom (1 ~ 86400) second Show pop-up window –...
Page 176: Clearing A Warning Or Error Message
9. Troubleshooting Clearing A Warning or Error Message If a problem occurs during operation, a warning or error message will display on the LCD panel. In addition, the Error LED will be flashing or solidly lit to indicate a warning or an error status. To solve the problem, please follow the on-screen instruction or the following table for more detailed information.
Page 177 200042 Developing unit lifetime ends, Replace developing unit. Developing unit lifetime near end (less 200043 Order developing unit. than 10%) Order genuine developing unit from 200044 Invalid developing unit the original manufacturer. 200141 No drum unit Install drum unit. 200142 Drum unit life exhausted. Replace drum unit.
Page 178 9. Troubleshooting System Error Codes Error Possible Causes Solution Codes Open the Side Door, clear papers, and adjust paper size and orientation. Possible causes: 1. The paper length in a paper tray is greater Multi-fed paper happens. 200000 than the specified paper length for printing. 2.
Page 179 Errors on Scanner Error Possible Causes Solution Codes The motor is damaged, or Replace the motor. 000001 runs incorrect steps. The ADF CIS lamp is damaged or not lit. Lamp error (ADF) 000002 Replace the CIS unit. Scanner module error. An Restart MFP or replace scanner parts that 000113 expected error from scanner...
Page 180 9. Troubleshooting The number of contacts in the Address Number of Address book Book exceeds limitation. 600350 exceeds limitation Delete some contacts in the Address Book to make the total number of contacts less than 500. The number of groups in the Address Book Number of groups exceeds exceeds limitation.
Page 181 PaperJam Errors When paperjam error occurs, check the jammed positions indicated in the message to clear the jam error. Notice when removing the jammed paper: As shown in the figure below, gently remove the paper by holding the edges of paper with both hands according to the arrow direction. Removing jammed paper by force in other directions (up、right、or damage to the machine.
Page 182 9. Troubleshooting Paperjam Areas Area A：Fuser Area B：Paper Exit on Tray 1 Area C：Duplex Unit Area D：Side Cover of Tray 2 Area E：Side Cover of Tray 3 Area F：Drum Unit Area Area 区域 Area Area Area Area...
Page 183 Error Cause Solution Code 1. Remove the jammed paper. Fan your paper and Paperjam in the reload it to the manual tray. 200301 manual tray 2. If the problem still persists, clean the Feeding Roller in the manual tray. Error Cause Solution Code...
Page 184 9. Troubleshooting Error Cause Solution Code 1. Open the Side Door of Tray 2 as shown. 2. If there is paper on Area D (paper exit on Tray 2), 200303 Paperjam in Tray 2 remove the paper. 3. Open Tray 2 to remove if there is further paper. 4.
Page 185 Error Cause Solution Code 1. Open the Side Door. 2. If there is paper on Area B (paper exit on Tray 1), Paperjam in deskew 200306 remove it. Be careful not to touch the area marked the sensor。 temperature. 3. Close the Side Door. Area B Error Cause...
Page 186 9. Troubleshooting Error Cause Solution Code 1. Open the Side Door of the 3 and 4 Tray. 2. If there is paper in the exit of the 3 Tray, pull the paper out a bit and then remove the paper. 200317 Paperjam in Tray 3 3.
Page 187 Error Cause Solution Code 1. Open the Side Door. 2. If there is paper on Area B (paper exit on Tray 1), Paperjam in the sensor 200340 remove it. The temperature near the fuser is very high. of Tray 1 Do not touch those areas.
Page 188 9. Troubleshooting Error Cause Solution Code 1. Open the Side Door. 2. If there is paper on Paper Exit of Tray 2, pull the paper out and then remove it. 200342 Paperjam in Tray 2 3.If there is no paper on Paper Exit of Tray 2, pull out Tray 2 to remove the paper.
Page 189 Error Cause Solution Code 1. Open the Side Door of Tray 2. 2. If there is paper on Area D (paper exit of Tray 2), pull Paperjam in Tray 3 200344 the paper out and remove it. sensor 3. If there is no paper, pull Tray 3 to remove all paper. 4.
Page 190 9. Troubleshooting Error Cause Solution Code 1. Open the Side Door of the Duplex Unit. 2. If there is paper in area C (Duplex Unit)，pull the Paperjam in the Duplex 200348 papergently and remove the paper. Unit 3. If the problem repeats, please clean the pickup rollers of the Duplex Unit.
Page 191 Error Cause Solution Code 1. Open the Side Door of the Duplex Unit. 2. If there is paper in area C (Duplex Unit)，pull the Paperjam between 200351 Fuser Sensor and papergently and remove the paper. Duplex Sensor 3. If the problem repeats, please clean the pickup rollers of the Duplex Unit.
Page 192 9. Troubleshooting How to remove the jammed paper in the drum unit Open the Side Door and remove the drum unit as shown. Release the roller by pressing down the Release Arms on two ends and then gently remove the paper. After removing the paper, pull up the Release Arms on both ends.
Page 193 How to remove the jammed paper in the fuser Open the Side Door. Release the fuser by pressing down two lock hooks on both sides as shown. Open the fuser cover by pressing down two lock tabs on the top. Gently remove the jammed paper.
Page 194 9. Troubleshooting Finally, push the lock hooks back into its original places as shown. Then close the Side Door.
Page 195 Fuser Errors Error Problem Cause on Fuser Solution Code A3 or A4 lamp heating exceeds the upper 201600 temperature limit (210 degrees). Analog to Digital conversion (ADC) 201604 adjustment not ready. Analog to digital conversion not ready: In a 201605 non-initial state, query on the A3 and A4 lamps’...
Page 196 9. Troubleshooting Runtime Errors Error Code Problem Cause on Runtime Error Problem-solving Solution 200100 Api_nvram_rw_test_fail, I/O action fails. 200101 Api_nvram_write_fail, write fails. 200102 Api_nvram_read_fail, read fails. 1. Reboot the machine. 200200 Flash error, flash unknown error. 2. If the error code persists, call Flash_block_erase_failed, chunk erasing the service personnel to replace 200201...
Page 197 201721 Toner NVRAM：A reading error occurs. 1. Reboot the machine. 201722 Toner NVRAM：A writing error occurs. 2. Check if the toner cartridge has been properly Toner NVRAM：Write in is normal, but a read 201723 installed. error occurs during comparison. 3. If the error code persists, call the service Toner NVRAM：Both write-in and read are 201724...
Page 198 9. Troubleshooting System Errors Error Problem Cause Solution Code Open the side door to remove the paper, and then load the Continue Feed Error: This error is displayed 200000 paper with the correct size, when multiple-feed occurs during printing. orientation, and type in the specified tray.
Page 199 1. Open and close the forth tray again, and make sure the tray Tray 4 Error: Paper-lifting on the forth 200063 is firmly closed. tray fails. 2. If the error persists, call the service personnel to check. 200070 Tray 1 Open: The first tray is opened. Close the 1 tray firmly.
Page 200 9. Troubleshooting Network Errors DHCP: require a new set of IP Conflict : The same IP address is unique IP address from DHCP detected in the network environment by Server. 500000 the product. Static IP：reset the native IP address. Net Cable Unplug : The RJ-45 port without a network cable plugged in is 500001 detected.
Page 201 External Device Error Error Code Message Solution 400000 Remove the paper in the CSA6. CSA6 paper jam Please unplug and then plug the USB CSA6 memory error 400001 cable that connects the CSA6 to the MFP. CSA6 timeout error 400002 Insert card and try again.
Page 202 9. Troubleshooting Network Error Codes Error Code Message Solution Change your IP address. 500000 IP Conflict 500002 DHCP no Check your DHCP server or try again. response 500003 Can not connect Check your network and try again. to Network Reboot the machine, and try again. If the error is still 530001 there, contact service personnel to replace the UI E-Mail...
Page 203 533452 Please consult your SMTP administrator. The server 535452 E-Mail returns Error code 452. 537452 Please consult your SMTP administrator. The server 533550 E-Mail returns Error code 550. 1. Check the sender email address. 533551 2. The sender must not be the same with the E-Mail recipient.
Page 204 9. Troubleshooting 540015 Check if the network is working properly. 540978 Check if the network is working properly. 541421 542421 543421 Too many people connected to the FTP server at the 544421 same time. Contact your network administrator. 545421 546421 544450 The file already exists and is locked by Windows (the 546450...
Page 205 SMB (CIFS) The file is in use. 561034 SMB (CIFS) 561183 The folder name is duplicated. SMB (CIFS) 562088 Server busy. Try scan-to CIFS again later. SMB (CIFS) 563021 CIFS service is not ready. SMB (CIFS) 563039 The disk space to write to is full. SMB (CIFS) The user account does not have permission to write 564019 the files.
Page 206 9. Troubleshooting The following message will be displayed when a selected setting is unavailable for a specific copying feature or you have failed to enter necessary information in an operating step: Selected Setting/Operating Step Message (1) Custom Zoom、Ratio These selections are not (2) Rotate Collate available when Auto Select (3) Custom Size Copy...
Page 207 (1) Saturation (Image Options) These selections are not available for Grayscale output. (2) BMP (File Format) This selection (Black and White) is not available for JPEG File Format. In new recipient address Invalid e-mail addresses have In From address been entered in these fields. In [Reply to] address Enter an valid E-mail address.
Page 208 9. Troubleshooting Ethernet cannot be turn on when Wi-Fi station mode is enabled. Please connect the network cable and enable the ethernet. The selection (BMP) is not available for the Color Output. The selection (Color output) is not available for the BMP File Format.
Page 209 Image Problem Troubleshooting Problem Image Example Solution Use paper of standard weight: If you are using thin paper, try to use paper of standard weight (70 ). Refer to paper specifications. Use paper with less moisture: Load Paper curls the paper to the paper tray immediately after removing them from the packaging.
Page 210 9. Troubleshooting Please clean the EP charger according to Vertical black the procedure described in the lines preceding section Cleaning the EP charger. Image Problem Troubleshooting Problem Image Example Solution Dirty background(partial Check if toner is not leaked from page) the toner cartridge.
Page 211 1. If you have observed a rougher texture on one side of your paper, try printing on the Loose toner smoother side. 2. The paper might not meet the printer’s specifications (for example, the paper surface is not smooth or paper too thick). 3.
Page 212: Technical Support
Technical Support If your problem still exists after trying the above solution, please contact our technical support. Please register your product on our web site (http://www.avision.com) to have complete technical support. Before contact Avision, please prepare the following information: Scanner serial & revision number (located on the bottom of the scanner);...
Page 213: 10. Specifications
10. Specifications All specifications are subject to change without notice. For the complete and up-to-date specifications, please refer to our web site at www.avision.com. General Type 4-in-1 Multi-function Copier Functions Copier-Printer-Scanner-E-mail 1GHz SDRAM 2048MB DDR III Flash Memory Dimension (WxDxH)
Page 214 10. Specifications Copy speed AM5630i/AM5640i 30 cpm/40 cpm (A4 LEF) AM7630i/AM7640i 45 cpm (A4 LEF) AM7645i Copy count up to 999, Auto Reset to 1 Zoom 25 ~ 400% N-up copy 2 in1 / 4 in 1 / ID card...
Page 215 Edge erase 4.3 mm (top, bottom, left, right) Scaling 25 ~ 400% Duplex print Storage print Security print Network print Scan Function Scanner type Flatbed/ADF/CIS type, Color/BW Max scanning size Optical resolution 600 x 600 dpi ADF Capacity 100 pages (70 g/m , plain paper) Color - 24bit(output)/48bit (input) Gray - 8bit(output)/16bit (input)

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