Troubleshooting - Denon DN-HC5000 - Serato ITCH Hardware/Software Package Operating Instructions Manual

(10) Touch Init.: JOG Wheel Initialize.
q To Initialize JOG Wheel, press the PARAMETERS knob.
"Push to Exe" is displayed on the character display.
w Press the PARAMETERS knob again.
"OK to CHANGE?" is displayed on the character display.
e "Initialize" is displayed on the character display.
r "Completed!" is displayed on the character display.
*If the Jog Wheel is not responding properly, please use this preset to reset them.
(11) Preset Init.: Set all the preset data back to the factory defaults.
q To clear the PRESET data, push the PARAMETERS knob.
"Push to Exe" is displayed on the character display.
w Press the PARAMETERS knob again.
"OK to CHANGE?" is displayed on the character display.
e Once clearing is completed, "Completed!" is displayed.

6 TROUBLESHOOTING

If the unit still does not function properly, check the symptom against the list below. If the symptom is
not covered on the check list, contact your dealer or service centers. Service centers are listed at http://
www.d-mpro.com.
2 DN-HC5000 does not operate normally or no sound is produced
• Are the USB cable, audio cables, etc., properly connected?
• Is the volume setting for the source, audio device, application, OS, etc., properly raised?
• Is the appropriate device selected on your audio application?
• Is the sampling frequency setting appropriate?
 E ither make the same settings in the DN-HC5000's preset mode and on the application or set the
DN-HC5000's preset mode to "AUTO".
• Are there WAV files with different sampling frequencies and bit rates?
 D epending on your audio application, it may not be possible to play WAV files with different
sampling frequencies and bit rates simultaneously.
• Is other USB equipment in use?
 I f other USB devices are connected, try connecting only DN-HC5000 to check for problems.
• Is the USB connector of the connected computer compatible with USB 2.0 (Hi-Speed)?
Use a USB 2.0-compatible cable.
2 Sound is broken or distorted
• Are other applications or device drivers operating?
Close any unneeded applications.
• Are you playing multiple WAV files?
 W hen playing multiple WAV files simultaneously, depending on the capacity of your computer, the
sound may be broken.
Please confirm the inquiry concerning ITCH with the following URL.
www.serato.com/support/denon

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