Troubleshooting; Support - Denon DN-HC5000E2 Full Manual

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16. Troubleshooting

The following suggestions may help you if you
are experiencing poor performance with ITCH.
• Check for updates using the CHECK FOR
UPDATES button in the setup screen or by
visiting http://www.serato.com/itch
• Close all other open programs
• Disable wireless networking devices
• Disable bluetooth devices
• Disable antivirus software
• Disable screen savers
• Disable sleep mode
• Increase the USB buffer size
• Connect the Denon DJ DN-HC5000 directly to
a USB port on your computer, not via a USB hub
• Try all USB ports, some work better than others
• Unplug other USB devices
• Run your laptop connected to power supply
For more troubleshooting help visit http://www.
serato.com/itch

17. Support

Software Updates and Online Support
For ITCH software updates and online support
visit the ITCH website:
http://www.serato.com/itch
To help us with your support enquiry please have
the following information available.
• ITCH software version
• Operating System
• Computer model and specifications
Official Support Chanel
For Denon DJ DN-HC5000 hardware support
and customer service, included warranty cover,
please check the information here: http://www.
serato.com/support/denon
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