GE Profile PHP6030 Owner's Manual page 14

Troubleshooting Tips ...
occurs in the control operation, a fault code will flash in the display. Record the error code and call for service. Check out
self-help videos and FAQ at GEAppliances.com/support.
Problem
surface units
Surface
not maintain a rolling boil
or cooking is slow
surface units
Surface
not work properly
Pan detection indicator
blinking
Scratches on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Unresponsive keypad
Pan detection/sizing not
working properly
Noise
14
Possible Cause
will
Cooktop controls improperly set.
do
Wrong pan type.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between the
cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
glass cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
A fuse in your home may be blown or the circuit
breaker tripped.
Object, such as utensil or debris, is on the
control interface.
Cooktop control improperly set.
humming.
What To Do
induction, have flat bottoms and match the
size of the surface unit.
Check to be sure the correct control is set for
the surface unit you are using.
induction compatible.
below the minimum size for the surface unit.
section.
Center the pan in the cooking ring.
the Cleaning the Glass Cooktop section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the Glass Cooktop section.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Glass surface – potential for
permanent damage section in the Cleaning
the Glass Cooktop section.
Call a qualified technician for replacement.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
Remove object from control interface.
Wipe control interface to remove liquid.
surface unit
the minimum size for the
Cookware section.
Make sure the pan is centered on the
corresponding surface unit.
Check to see that the control is set properly.
These sounds are normal. See Cookware
49-2003299 Rev. 1