Solving Software Problems - HP dx2290 - Microtower PC Service & Reference Manual

Table D-18 Solving Internet Access Problems (continued)
Internet takes too long to download Web sites.
Cause
Modem is not set up properly.

Solving Software Problems

Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
● There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure it is supported on the system.
NOTE: HP Backup and Recovery Manager can be used to restore the software to a recovery point or
to restore the system to its factory configuration.
If you encounter software problems, see the applicable solutions listed in the following table.
Table D-19 Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause
POST error has occurred.
Solution
Verify that the correct modem speed and COM port are
selected.
Windows XP
1. Select Start > Control Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area, click the Device Manager
button.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port the modem uses, then click
Properties.
7. Under Device status, verify that the modem is working
properly.
8. Under Device usage, verify the modem is enabled.
9. If there are further problems, click the Troubleshoot
button and follow the on-screen instructions.
Solution
Observe the beeps and LED lights on the front of the computer.
See POST Error Messages on page 69
causes.
Solving Software Problems
to determine possible
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