Compaq dc5800 - Microtower PC User Manual page 63

Short description
unchecked in User
Initialization Wizard or if
secure e-mail
configuration is disabled in
user policies.
Running Large Scale
Deployment a second
time on the same PC or on
a previously initialized PC
overwrites Emergency
Recovery and Emergency
Token files. The new files
are useless for recovery.
Automated logon scripts
not functioning during user
restore in Embedded
Security.
Multiple User PSDs do not
function in a fast-user-
switching environment.
PSD is disabled and
cannot be deleted after
formatting the hard drive
on which the PSD was
generated
Details
mail client (Outlook, Outlook Express, or
Netscape)
Running Large Scale Deployment on any
previously initialized HP ProtectTools
Embedded Security system will render
existing Recovery Archives and
Recovery Tokens useless by overwriting
those xml files.
The error occurs after user
●
Initializes owner and user in
Embedded Security (using the
default locations—My
Documents).
●
Resets the chip to factory settings
in the BIOS.
● Reboots the computer.
●
Begins to restore Embedded
Security. During the restore
process, Credential Manager asks
user if the system can automate the
logon to Infineon TPM User
Authentication. If user selects Yes,
then the location of
SPEmRecToken automatically
appears in the text box.
Even though this location is correct, the
following error message is displayed: No
Emergency Recovery Token is
provided. Select the token location
the Emergency Recovery Token
should be retrieved from.
This error occurs when multiple users
have been created and given a PSD with
the same drive letter. If an attempt is
made to fast-user-switch between users
when the PSD is loaded, the second
user's PSD will be unavailable.
The PSD is disabled and cannot be
deleted after formatting the secondary
hard drive on which the PSD was
generated. The PSD icon is still visible,
but the error message drive is not
accessible appears when the user
attempts to access the PSD.
User is not able to delete the PSD and a
message appears that states: your PSD
is still in use, please ensure that your
PSD contains no open files and is not
accessed by another process. User
must reboot the system in order to delete
the PSD and it is not loaded after reboot.
Solution
settings directly in e-mail client. Usage of secure e-mail
is set and controlled by 3rd party applications. The HP
wizard allows linkage to the three reference
applications for immediate customization.
HP is working to resolve the xml-file-overwrite issue
and will provide a solution in a future SoftPaq.
Click the Browse button on the screen to select the
location, and the restore process proceeds.
The second user's PSD will only be available if it is
reconfigured to use another drive letter or if the first user
is logged off.
As designed: If a customer force-deletes or disconnects
from the storage location of the PSD data, the
Embedded Security PSD drive emulation continues to
function and will produce errors based on lack of
communication with the missing data.
Resolution: After the next reboot, the emulations fail to
load and user can delete the old PSD emulation and
create a new PSD.
Embedded Security for HP ProtectTools 57