Compaq dc5800 - Microtower PC User Manual page 60

Short description
EFS does not require a
password to view
encrypted files in
Windows 2000.
Software should not be
installed on a restore with
FAT32 partition.
Windows 2000 User can
share to the network any
PSD with the hidden ($)
share.
User is able to encrypt or
delete the recovery
archive XML file.
HP ProtectTools
Embedded Security EFS
interaction with Symantec
Antivirus or Norton
Antivirus produces longer
encryption/decryption and
scan times.
Cannot save emergency
recovery archive to
removable media.
Cannot encrypt any data
in the Windows 2000
French (France)
environment.
54 Chapter 8 Troubleshooting
Details
If a user sets up the Embedded Security,
logs on as an administrator, then logs off
and back on as the administrator, the
user can subsequently see files/folders
in Windows 2000 without a password.
This occurs only in the first administrator
account on Windows 2000. If a
secondary administrator account is
being logged into, this does not occur.
If the user attempts to restore the hard
drive using FAT32, there will be no
encrypt options for any files/folders using
EFS.
Windows 2000 User can share to the
network any PSD with the hidden ($)
share. The hidden share can be
accessed over the network using the
hidden ($) share.
By design, the ACLs for this folder is not
set; therefore, a user can inadvertently or
purposely encrypt or delete the file,
making it inaccessible. Once this file has
been encrypted or deleted, no one can
use the TPM software.
Encrypted files interfere with Symantec
Antivirus or Norton Antivirus 2005 virus
scan. During the scan process, the Basic
User password prompt asks the user for
a password every 10 files or so. If the
user does not enter a password, the
Basic User password prompt times out,
allowing NAV2005 to continue with the
scan. Encrypting files using HP
ProtectTools Embedded Security EFS
takes longer when Symantec Antivirus or
Norton Antivirus is running.
If the user inserts an MMC or SD card
when creating the emergency recovery
archive path during Embedded Security
Initialization, an error message is
displayed.
There is no Encrypt selection when
right-clicking a file icon.
Solution
This is true whether or not an Embedded Security TPM
is installed.
This is as designed.
It is a feature of EFS in Windows 2000. EFS in Windows
XP, by default, will not let the user open files/folders
without a password.
This is as designed.
Microsoft EFS is supported only on NTFS and will not
function on FAT32. This is a feature of Microsoft's EFS
and is not related to HP ProtectTools software.
The PSD is not normally shared on the network, but it
can be through the hidden ($) share in Windows 2000
only. HP recommends always having the built-in
Administrator account password-protected.
This is as designed.
Users have access rights to an emergency archive in
order to save/update their Basic User Key backup copy.
Customers should adopt a 'best practices' security
approach and instruct users never to encrypt or delete
the recovery archive files.
To reduce the time required to scan HP ProtectTools
Embedded Security EFS files, the user can either enter
the encryption password before scanning or decrypt
before scanning.
To reduce the time required to encrypt/decrypt data
using HP ProtectTools Embedded Security EFS, the
user should disable Auto-Protect on Symantec
Antivirus or Norton Antivirus.
This is as designed.
Storage of the recovery archive on removable media is
not supported. The recovery archive can be stored on
a network drive or another local drive other than the C
drive.
This is a Microsoft operating system limitation. If the
locale is changed to anything else (French (Canada),
for example), then the Encrypt selection will appear.
To work around the problem, encrypt the file as follows:
right-click the file icon and select Properties >
Advanced > Encrypt Contents.