Poly Advantage Voice Rove 20 User Manual
Poly Advantage Voice Rove 20 User Manual

Poly Advantage Voice Rove 20 User Manual

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Advantage Voice
Rove 20
DECT Phone User Guide
Page 1

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Summary of Contents for Poly Advantage Voice Rove 20

  • Page 1 Advantage Voice Rove 20 DECT Phone User Guide Page 1...
  • Page 2: Table Of Contents

    Contents Introduction ................................4 Entering information using the dialpad ......................5 Placing Calls ..............................6 Place a Call Using the Default Line* ...................... 6 Place a Call Using an Alternate Line ...................... 6 Call a Contact from a Directory ......................6 Audio Calls ................................
  • Page 3 Contents Contact Directory ............................12 Adding Contacts ............................ 12 Add a Contact to the Contact Directory ..................... 12 Add a Contact to the Directory from a Call List ................. 13 Add Additional Contact Details from a Call List ................13 Edit a Contact in the Contact Directory ....................
  • Page 4: Introduction

    Introduction This document is intended as a reference outlining the basic specifications of Advantage Voice. This document is not intended to be a step-by-step configuration guide. All calls are routed through Rogers’ private voice (SIP) network. It is important to note that both data and voice traffic can share the same network connection and bandwidth limitations where applicable.
  • Page 5: Entering Information Using The Dialpad

    Entering information using the dialpad You can use the dialpad on the Poly Rove wireless handsets to enter and edit information in text or numerical fields. The following table describes how to enter different types of information. Using the Dialpad to Enter Information...
  • Page 6: Placing Calls

    Audio Calls Poly Rove DECT IP phones support up to ten concurrent calls per base station and can make or answer a maximum of two calls. Placing Calls You can place a call using the default line or an alternate line.
  • Page 7: Access Voicemail Messages

    The wireless handset speed dials your voice mailbox number, and you can listen to new voicemail messages. Answering Calls When you get an incoming call on a Poly Rove DECT IP phone, you can choose to answer the call in various ways. Answer an Incoming Call Answer an incoming call from the wireless handset.
  • Page 8: Resume A Call

    Audio Calls Resume a Call You can resume any held call on the wireless handset. 1. Select Options > Resume. Switch Between Calls You can switch between calls when you have at least one active call and one held call on the wireless handset.
  • Page 9: Parking Calls

    Audio Calls Parking Calls Not currently supported by Rogers Rejecting Incoming Calls You can reject incoming calls manually via the handset, or automatically by enabling Do Not Disturb (DND). Enable Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted.
  • Page 10: Call Lists

    Call Lists and Directories You can access your contact directory, enterprise directory, and call lists on your Poly Rove wireless handset. Call Lists Call lists maintain a log of incoming and outgoing calls on the Poly Rove handset. Poly Rove wireless handsets store up to 50 call entries in the call lists.
  • Page 11: Line Keys

    2. Select Options > Delete All. Line Keys There are three line keys on Poly Rove handsets that you can program for speed dials or shortcuts. If enabled by your system administrator, you can assign key functions, reset pre-programmed functions, and disable the keys.
  • Page 12: Disable A Line Key

    Call Lists and Directories 5. Select Back to return to the Home screen. Disable a Line Key You can deactivate a line key if you don’t want to program functions or if you want to prevent others from programming functions for that key. On the wireless handset, press the desired line key.
  • Page 13: Add A Contact To The Directory From A Call List

    Call Lists and Directories A. From the Home screen, select Contacts. B. Press Menu > Contacts 2. On the Contacts screen, go to Options > Add contact. 3. Enter your contact’s information, then select Save. Add a Contact to the Directory from a Call List You can add a new contact to the contact directory from a call list.
  • Page 14: Delete A Contact From The Contact Directory

    Headsets 4. Select Save. Delete a Contact from the Contact Directory Delete any contact from the contact directory. 1. Do one of the following: A. From the Home screen, select Contacts. B. Press Menu > Contacts 2. Choose a contact and select Options 3.
  • Page 15: Set The Time And Date Format

    Phone Settings You can configure phone settings and personalize your Poly Rove wireless handset. Set the Time and Date Format You can choose how the time and date display on the wireless handset. 1. Select Menu > Preferences. 2. Select Time & Date.
  • Page 16: Audio Adjustments

    The message Silent: Enabled displays and the handset ringer doesn’t ring for any calls until you disable silent mode by repeating the action. Adjust the Ringer and Alert Volume You can increase or decrease the volume of the ringtone and audio alerts on your Poly Rove handset. 1. Select Menu > Preferences. 2. Select Audio Settings.
  • Page 17: Change Alert Tone

    Phone Settings 5. Press the Select softkey to choose your preferred ringtone. 6. Press the Back softkey to return to the Home screen. Change Alert Tone You can change the alert tone on your Rove handset. 1. Select Menu > Preferences. 2.
  • Page 18: Change The Key Sound

    Phone Settings Change the Key Sound You can change the key sound on your Rove handset. 1. Select Menu > Preferences. 2. Select Audio Settings > Key Sound. 3. Select one of the following options: A. Silent B. Click C. Tone 4.
  • Page 19: Change Noise Reduction Settings

    1. Connect a wired headset to the 3.5 mm port on your Rove handset. The handset recognizes the headset and uses it for audio on calls. 2. Optional: If your headset is one of the following Poly devices, then you can optimize the audio for your handset.
  • Page 20: Set A Phone Lock Pin

    Phone Settings phone information, such as your directory, call lists, or speed dial assignments. Set a Phone Lock PIN Set a PIN for your phone so that when you lock your handset, it can prevent unauthorized people from using the phone. 1.
  • Page 21: How Can We Help

    How can we help? There’s more than one way to get support. Call Us My Business Hub Support Articles Billing and account changes Manage your Rogers Business Browse our Advantage Voice services with our self-service Support pages to find the Monday –...

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