Dell 5100cn Owner's Manual page 83

• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited
warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the
Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period
is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited
warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Web Support
Individual Home Consumers:
Technical Support
Customer Service
Individual Home Consumers who purchased through an
Employee Purchase Program:
Technical Support and Customer Service
Home and Small Business Commercial Customers:
Technical Support and Customer Service
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
Government and Education Customers:
Technical Support and Customer Service
Dell-Branded Memory
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
support.dell.com/ContactUs/ContactUsHome
.aspx?c=us&l=en&s=gen
U.S. Only
1-800-624-9896
1-800-624-9897
1-800-822-8965
1-800-456-3355
1-877-459-7298
1-877-459-7298
1-888-363-5150
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