Table Of Contents - Canon Color ImageCLASS MF8580Cdw Service Manual

I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration and Box Contents ---------------------------------------------------------- 2
A. Configuration ------------------------------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 3
III. Service Authorization-------------------------------------------------------------------------------------- 3
IV. Educational Training --------------------------------------------------------------------------------------- 3
A. Training Program Overview ------------------------------------------------------------------------------------ 3
B. Certification --------------------------------------------------------------------------------------------------------- 3
C. Who Should Complete ------------------------------------------------------------------------------------------- 3
D. Prerequisites -------------------------------------------------------------------------------------------------------- 4
E. Course Format ------------------------------------------------------------------------------------------------------ 4
F. Course Equipment ------------------------------------------------------------------------------------------------ 4
V. Servicing Notes---------------------------------------------------------------------------------------------- 5
A. Power and Plug Requirements -------------------------------------------------------------------------------- 5
B. Installation Space Requirements ----------------------------------------------------------------------------- 6
C. Estimated Installation Time ------------------------------------------------------------------------------------ 8
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------- 8
E. Service Support Tools ------------------------------------------------------------------------------------------- 9
F. Cleaning ------------------------------------------------------------------------------------------------------------- 10
G. Consumables ------------------------------------------------------------------------------------------------------ 11
H. Consumable Parts ------------------------------------------------------------------------------------------------ 11
I. Periodic Replacement Parts----------------------------------------------------------------------------------- 11
J. Firmware Upgrade ------------------------------------------------------------------------------------------------ 12
K. Computer Requirements for Downloading Firmware ------------------------------------------------- 12
VI. End-User Customer Service Offerings ------------------------------------------------------------- 13
A. Monthly Copy/Print Volume ----------------------------------------------------------------------------------- 13
B. Limited Warranty Support ------------------------------------------------------------------------------------- 13
C. Technical Support for the End-User ------------------------------------------------------------------------ 14
1. Carry-In Service ----------------------------------------------------------------------------------------------- 14
2. Exchange Service -------------------------------------------------------------------------------------------- 15
3. Internet Support ----------------------------------------------------------------------------------------------- 16
D. Post-Warranty Support ----------------------------------------------------------------------------------------- 17
1. CarePAK Extended Service Plans ------------------------------------------------------------------------ 17
2. Time and Material Service ---------------------------------------------------------------------------------- 19
VII. Authorized Service Facility Program --------------------------------------------------------------- 20
VIII. ASF Technical Support Offerings ------------------------------------------------------------------- 20
A. ASF Support -------------------------------------------------------------------------------------------------------- 20
B. Internet Support --------------------------------------------------------------------------------------------------- 21
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 23
IX. Warranty Procedures ------------------------------------------------------------------------------------ 24
A. Warranty Service Claim Guidelines ------------------------------------------------------------------------- 25
B. Warranty Compensation Procedures ---------------------------------------------------------------------- 26
1. Submit a Warranty Claim ----------------------------------------------------------------------------------- 27
2. Parts Return ---------------------------------------------------------------------------------------------------- 27
Color imageCLASS MF8580Cdw Service Guide for ASF
Color imageCLASS MF8580Cdw Service Guide
Contents
March 2013
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