Authorized Service Facility Program; Asf Technical Support Offerings; Asf Support - Canon Color ImageCLASS MF8580Cdw Service Manual

VII.

Authorized Service Facility Program

The Canon USA Authorized Service Facility program enables ASFs to provide
warranty and post-warranty service for the Color imageCLASS MF8580Cdw.
ASF responsibilities:
For a service facility to be authorized as an ASF, the facility must meet and
maintain eligibility requirements under the ASF program. This includes, but is not
limited to the following:
• Service technicians must be trained on the Canon Color imageCLASS
MF8580Cdw.
• The ASF must be able to invoice for repair service through the Internet.
• ASFs must maintain accurate service records. All repairs must be properly
recorded, and the records be made available to Canon USA when requested.
The ASF must verify the product purchase date, product model, serial
number, and log all repairs with any parts used.
• The ASF must inform Canon USA of any changes in company status,
including a change of address and changes in service management.
• The ASF must have an established line of credit with Canon USA to facilitate
the purchase of spare parts, training programs, and other service materials,
as required, to properly support the customer base.
• ASFs are expected to maintain a spare parts inventory, sufficient to support
the expected repair volume. ASFs must use Genuine Canon USA parts in
all repairs.
VIII.

ASF Technical Support Offerings

A. ASF Support
ASFs can contact CITS Monday through Friday, 8 A.M. to 8 P.M. EST,
except for holidays at 1-866-702-2666. Before contacting CITS, a technician
must exhaust all other resources including the service manual, and the
e-Support Center
support infrastructure.
Note: The ASF support times may change without notice.
Color imageCLASS MF8580Cdw Service Guide for ASF
Web site for technical publications and their internal service
Color imageCLASS MF8580Cdw Service Guide
March 2013
Page 20