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Canon Color ImageCLASS MF8580Cdw Service Manual
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Canon Color ImageCLASS MF8580Cdw Service Manual

Canon Color ImageCLASS MF8580Cdw Service Manual

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Summary of Contents for Canon Color ImageCLASS MF8580Cdw

  • Page 1 For Authorized Service Facilities...

  • Page 2: Revision History

    Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE Color imageCLASS MF8580Cdw. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Warranty Procedures ------------------------------------------------------------------------------------ 24 A. Warranty Service Claim Guidelines ------------------------------------------------------------------------- 25 B. Warranty Compensation Procedures ---------------------------------------------------------------------- 26 1. Submit a Warranty Claim ----------------------------------------------------------------------------------- 27 2. Parts Return ---------------------------------------------------------------------------------------------------- 27 Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page iv...
  • Page 5 E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 31 Appendix----------------------------------------------------------------------------------------------------- 32 A. Specifications ------------------------------------------------------------------------------------------------------ 32 B. Warranty ------------------------------------------------------------------------------------------------------------- 37 1. Color imageCLASS MF8580Cdw Exchange/Carry-In Limited Warranty ------------------------ 37 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 38 C. List of Tables------------------------------------------------------------------------------------------------------- 39 D. List of Figures ----------------------------------------------------------------------------------------------------- 39...

  • Page 6: Product Overview

    Color imageCLASS MF8580Cdw Service Guide Product Overview The Canon Color imageCLASS MF8580Cdw is a compact, color and B&W (Black-and-White), wireless, laser multifunctional device with copy, print, scan, and fax capabilities. This model also brings the following capabilities to users in a small office or home office environment: •...

  • Page 7: Product Configuration And Box Contents

    3 Item numbers and part numbers are subject to change without notice. 4 Available for purchase through Canon U.S.A., Inc.’s consumer Web site: www.estore.usa.canon.com. 5 Available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,”...

  • Page 8: Box Contents

    All service technicians responsible for servicing and supporting the Color imageCLASS MF8580Cdw machine should successfully complete the imageCLASS MF8350Cdn CBT course. 5 Available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,”...

  • Page 9: Prerequisites

    • Prior experience with Canon imageCLASS MF devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon devices E. Course Format The imageCLASS MF8350Cdn CBT course is a self-paced course. It covers...

  • Page 10: Servicing Notes

    Servicing Notes A. Power and Plug Requirements The Color imageCLASS MF8580Cdw device requires a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.

  • Page 11: Installation Space Requirements

    Table 3 - Installation Space Requirements Width and Depth Requirements Width and Depth Requirements (With the Optional Cassette Feeding Unit-V1 Installed) Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 6...
  • Page 12 Color imageCLASS MF8580Cdw Service Guide Table 3 Installation Space Requirements Continued Height Requirements Height Requirements (With the Optional Cassette Feeding Unit-V1 Installed) Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 7...

  • Page 13: Estimated Installation Time

    Note: Use at least two people to carry the machine. D. Notes on the Wireless LAN • The Color imageCLASS MF8580Cdw is designed for indoor use, and must be kept at a close distance (approximately 16.4’ (5 m)) from an access point.

  • Page 14: Service Support Tools

    Lint-Free Cloth CK-0336 500 SH/PKG Oiler CK-0349 30 cc Plastic Bottle CK-0351 30 cc Digital Multimeter FY9-2002 — 3 Item numbers and part numbers are subject to change without notice. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 9...

  • Page 15: Cleaning

    Color imageCLASS MF8580Cdw Service Guide The special tools in the table below should also be carried to ensure the Color imageCLASS MF8580Cdw is serviced properly. For more information on the special tools, solvents, and oils below, see the MF8580Cdw Service Manual.

  • Page 16: Consumables

    The Color imageCLASS MF8580Cdw does not have any consumable parts. I. Periodic Replacement Parts The Color imageCLASS MF8580Cdw does not have parts that require periodic replacement.

  • Page 17: Firmware Upgrade

    USA) public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to Canon USA’s public Web site, and download the most recent firmware. Note: • A computer and the most recent UST (User Support Tool) file are required to install upgraded firmware.

  • Page 18: End-User Customer Service Offerings

    (1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included. The Canon Toner Cartridge Limited Warranty is effective for a period of fifteen (15) days from the date of the original purchase.

  • Page 19: Technical Support For The End-User

    Color imageCLASS MF8580Cdw Service Guide C. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (1-800-652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.

  • Page 20: Exchange Service

    • Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.

  • Page 21: Internet Support

    Color imageCLASS MF8580Cdw Service Guide 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and ASF locations is also available on the consumer Web site.

  • Page 22: Post-Warranty Support

    Both of the Canon CarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.
  • Page 23 Plan online by following the steps below: 1. Go to www.estore.usa.canon.com. 2. Point to the “Accessories” link. 3. Click “Extended Service Plan.” 4. Under <Select the right plan for your Canon Product>, select “Scanners, Copiers & Fax.” 5. Select “Laser Copiers.” 6. Select your imageCLASS model.

  • Page 24: Time And Material Service

    • The device’s model number, serial number, and purchase date 2. Registering an eCarePAK Extended Service Plan Canon USA registers each eCarePAK, and provides the customer with the terms and conditions that pertain to their purchased eCarePAK Extended Service Plan via U.S. Mail.

  • Page 25: Authorized Service Facility Program

    • The ASF must inform Canon USA of any changes in company status, including a change of address and changes in service management. • The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to properly support the customer base.

  • Page 26: Internet Support

    Color imageCLASS MF8580Cdw Service Guide B. Internet Support Authorized Service Facility Support Center Web site, available from Canon USA’s Systems and Technical Support Division, provides high-quality support via the Internet. Canon USA’s Authorized Service Facility Support Center Web site is designed to give ASFs access to the following technical support information: •...
  • Page 27 Color imageCLASS MF8580Cdw Service Guide Figure 3 - Authorized Service Facility Support Center Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 22...

  • Page 28: Call Escalation Procedure

    Color imageCLASS MF8580Cdw Service Guide C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all Color imageCLASS MF8580Cdw ASFs. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.

  • Page 29: Warranty Procedures

    Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon along with a copy of the Eclaim warranty form. Warranty parts claimed and submitted with a value of $95.00 or more are put on hold with a status of “Pending Parts”...

  • Page 30: Warranty Service Claim Guidelines

    If the same problem occurs within the thirty (30) day time period, the ASF repairs the machine without charge to the customer. Additional parts may be claimed; however, no additional labor compensation is provided. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 25...

  • Page 31: Warranty Compensation Procedures

    Password. If this is your first time accessing the WARRANTY section, enter your Canon USA account number for the “User ID,” and your zip code for the initial “Password.” You will be prompted to change your password at this time.

  • Page 32: Submit A Warranty Claim

    Parts must be returned at the ASF’s cost, and shipped to: Canon Virginia, Inc. SOHO ASF Warranty 933 Achievement Way Newport News, VA 23606 Note: Canon USA does not reimburse shipping costs. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 27...

  • Page 33: Parts Support

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the [Canon Network Access (CNA)] tab.

  • Page 34: Parts Order Desk

    The CNA Web site is accessible 24 hours a day, and 7 days a week. 2. Parts Order Desk ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The ASF is responsible for all shipping costs related to their order.

  • Page 35: Parts Order Entry

    Parts Information link. Downloadable files by model and product are also available under the Parts Information link. Note: ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. D. Parts Discontinuation Schedule Information Parts discontinuation schedule information is available on the CNA Web site under the Parts/Supply Discontinuation link.

  • Page 36: Order/Invoice Inquiry

    Note: New accounts are not available on the CNA Web site. ASFs without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.

  • Page 37: Appendix

    Color imageCLASS MF8580Cdw Service Guide Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 11 - Color imageCLASS MF8580Cdw Specifications Item Description Approximately 18.9” x 17.0” x 19.1” Dimensions (H x W x D) (480 mm x 432 mm x 485 mm) Approximately 33.5”...
  • Page 38 11 The time needed to wake up from the Energy Saver mode. 12 Print speed may vary, depending on the number of copies selected, and the settings for paper size, type, and orientation. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 33...
  • Page 39 Up to 10 envelopes Envelope Capacity Manual Feed Slot: Up to 5 envelopes Envelope Types Com 10, Monarch, DL, C5, B5 Based on 20 lb bond (80 g/m ) paper. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 34...
  • Page 40 Distinctive Ring Pattern Detection, Error Correction Mode, Fax Features Remote RX, Dual Access, Auto Redial, Fax Activity Reports Based on ITU-T (ITU Telecommunication Standardization Sector) Standard Chart No. 1, JBIG standard mode. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 35...
  • Page 41 Server 2008, Windows Server 2003 Mac OS X (Versions 10.5.8 and later), and Linux (print only) 2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network clients. Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 36...

  • Page 42: Warranty

    Color imageCLASS MF8580Cdw Service Guide B. Warranty 1. Color imageCLASS MF8580Cdw Exchange/Carry-In Limited Warranty Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 37...

  • Page 43: Canon Toner Cartridge Limited Warranty

    Color imageCLASS MF8580Cdw Service Guide 2. Canon Toner Cartridge Limited Warranty Color imageCLASS MF8580Cdw Service Guide for ASF March 2013 Page 38...

  • Page 44: List Of Tables

    Table 9 - Monthly Copy/Print Volume ..................13 Table 10 - Warranty Service Claim Guidelines ................25 Table 11 - Color imageCLASS MF8580Cdw Specifications ............32 Table 12 - Copy Specifications ....................33 Table 13 - Print Specifications ....................33 Table 14 - Scan Specifications ....................