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Ciara Horizon T12770 User Manual

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User Guide
Horizon D12770 / T12770

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Summary of Contents for Ciara Horizon T12770

  • Page 1 User Guide Horizon D12770 / T12770...
  • Page 2 AMD and Ryzen are trademarks or registered trademarks of Advanced Micro Devices inc. Asus is a trademark of ASUSTeK COMPUTER INC. All other names, brands, and trademarks are trademarks of their respective companies First printing February 2025 Printed in Canada All rights reserved - © Hypertechnologie CIARA inc. - 2 -...

  • Page 3: Table Of Contents

    1.3.2 Windows 11 Recovery from Startup Settings ................. 11 1.3.3 Corrupted BIOS recovery ...................... 13 1.3.4 System maintenance ......................13 1.3.5 Using the CIARA Horizon D12770 / T12770 ................14 1.4 Troubleshooting your system after first install ................15 1.4.1 Helpful hints ........................15 1.5 Solving general problems ......................
  • Page 4 CIARA Horizon D12770 / T12770 4.0 TECHNICAL PRODUCT SPECIFICATION CIARA HORIZON D12770 / T12770....47 4.1 Upgrading ..........................49 4.2 Networking ..........................49 4.3 The CIARA Horizon D12770 / T12770 BIOS .................. 50 4.3.1 BIOS configuration and installation ..................50 4.3.2 BIOS set-up program menu bar .....................

  • Page 5: About This Guide

    Glossary. Please remember to fill out the Equipment Log and keep a copy in a safe place. With proper care and operating procedures your CIARA Horizon D12770 / T12770 will give you many years of service and high performance computing.

  • Page 6: Installing And Upgrading Your System

    CIARA Horizon D12770 / T12770 1.0 Installing and upgrading your system 1.1 Unpacking your computer Your PC is packed with ecologic moulded boxboard on four sides to keep it in place during transit. The keyboard is on the top of the box, the other accessories are completely underneath.

  • Page 7: Choosing A Site For The System

    CIARA Horizon D12770 / T12770 1.2 Choosing a site for the system All CIARA computers operate reliably in a typical office or home environment. Choose a location that is readily accessible and meets the following requirements : • Is near a grounded, three pronged power outlet •...

  • Page 8: Peripheric Installation

    CIARA Horizon D12770 / T12770 1.3 Peripheric installation Network USB 3.2 gen. 1 USB 3.2 gen. 2 DisplayPorts Keyboard/Mouse Audio in Audio out RJ-45 devices devices HDMI USB 2.0 Microphone USB 2.0 USB 3.2 gen. 2 devices devices Type C devices...

  • Page 9: Recovery From Ciara Recovery Dvd

    CIARA Horizon D12770 / T12770 1.3.1 Recovery from CIARA recovery DVD 1.3.1.1 Recovery from CIARA Window 11 Home recovery DVD Before you start this procedure, please back up all your important information, the recovery media will erase all data on HDD before installation.
  • Page 10 CIARA Horizon D12770 / T12770 1.3.1.2 Recovery from CIARA Window 11 Pro recovery DVD Before you start this procedure, please back up all your important information, the recovery media will erase all data on HDD before installation. Insert the Windows 11 Pro Recovery DVD and restart the system.

  • Page 11: Windows 11 Recovery From Startup Settings

    CIARA Horizon D12770 / T12770 1.3.2 Windows 11 Recovery from Startup Settings With the Windows Startup Settings screen (formerly advanced boot options) you can start Windows in different advanced troubleshooting modes so you can find and fix problems on your PC. In previous versions of Windows, you could get to this screen by pressing F8 before Windows started up.
  • Page 12 CIARA Horizon D12770 / T12770 Choose Remove everything Press Next Set Clean data to Yes and press Confirm Press Reset Then follow the regular Windows 11 Installation process. - 12 -...

  • Page 13: Corrupted Bios Recovery

    CIARA Horizon D12770 / T12770 1.3.3 Corrupted BIOS recovery The ASUS CrashFree BIOS 3 is an auto recovery tool that allows you to restore the BIOS file when it fails or gets corrupted during the updating process. You can restore a corrupted BIOS file using the motherboard support DVD or a USB flash drive that contains the updated BIOS file.

  • Page 14: Using The Ciara Horizon D12770 / T12770

    1.3.5.1 Introduction The CIARA Horizon D12770 / T12770 is a powerful personal computer that has the ability to run a variety of operating systems. Unless you have specified something different, your system comes configured with a Windows operating system pre-loaded onto the hard drive.

  • Page 15: Troubleshooting Your System After First Install

    CIARA Horizon D12770 / T12770 1.4 Troubleshooting your system after first install 1.4.1 Helpful hints If you encounter some minor problems with the computer, monitor, or software, see the following list of general suggestions before taking further action : •...

  • Page 16: Solving General Problems

    You should be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it, or if you feel uncomfortable about performing the operation, contact CIARA at 1-877-242-7272 and ask for the Customer Service department.

  • Page 17: Solving Power Supply Problems

    Solving power supply problems Problem Cause Solution Power supply shuts down Power supply will not turn Contact CIARA for the replacement of the power supply. intermittently. on because of internal power supply fault. Computer powered off Processor thermal protection Ensure that the computer air vents are not blocked and...

  • Page 18: Solving Hard Drive Problems

    CIARA Horizon D12770 / T12770 1.5.2 Solving hard drive problems Solving hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has Use a utility to locate and block usage of bad failed. sectors. If necessary, reformat the hard disk.

  • Page 19: Solving Display Problems

    1. Reseat the graphics card. Power on the second pause, and the computer system. beeps six times. 2. If the problem persists, contact CIARA since the problem may necessitate the replacement of the graphics card or the motherboard. Dim characters.

  • Page 20: Solving Audio Problems

    CIARA Horizon D12770 / T12770 1.5.4 Solving audio problems Solving audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar, speaker or headphones. turned down. and then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 21: Solving Keyboard And Mouse Problems

    Keyboard connector is not Connect keyboard correctly keyboard commands and typing. properly connected. Keyboard needs repairs. Contact CIARA so that we may proceed to repairs. Computer is in Last State mode. Press the power button to resume from Last State mode.

  • Page 22: Solving Hardware Installation Problems

    3. If a faulty module is found, Contact CIARA for the replacement of the module. 4. 4. If the problem persists, Contact CIARA for this may necessitate the replacement of the motherboard.

  • Page 23: Solving Memory Problems

    3. If a faulty module is found, Contact CIARA for the replacement of the module. 4. 4. If the problem persists, Contact CIARA for this may necessitate the replacement of the motherboard.

  • Page 24: Solving Optical Drive Problems

    Movie will not play in the DVD Decoder software is not installed. Install decoder software. drive. Note : All CIARA systems equipped with a DVD drive at plant assembly include the necessary Decoder software. Cannot eject disc from tray. Disc not properly seated in the Turn off the computer and insert a thin metal drive.

  • Page 25: Component Installation Guide

    CIARA Horizon D12770 / T12770 1.6 Component installation guide 1.6.1 Precautions against static electricity ATTENTION: Components such as processors and memory may be permanently damaged by shocks arising from static electricity. It is hence important to wear antistatic, smock, gloves, shoes and ankle during the installation process.

  • Page 26: Opening And Accessing The Chassis

    CIARA Horizon D12770 / T12770 1.6.2 Opening and accessing the chassis 1.6.2.1 Opening and accessing the Horizon T12770 chassis To remove the side panel, simply release the two latches, pull the panel backwards and remove it. The side panel is then removed from the chassis allowing for modular installation and chassis preparations.
  • Page 27 CIARA Horizon D12770 / T12770 1.6.2.2 Opening and accessing the Horizon D12770 chassis To remove the cover, unscrew the two thumb screws. Then slide the panel back and remove it. The cover is then removed allowing for modular installation and chassis preparations.

  • Page 28: Insertion Of The Processor

    CIARA Horizon D12770 / T12770 1.6.3 Insertion of the processor ATTENTION : Components such as the processor may be permanently damaged by shocks arising from static electricity. It is hence important to wear an antistatic bracelet during the installation process.
  • Page 29 CIARA Horizon D12770 / T12770 7. Screw tightly. plug the fan unit into proper header. Attach properly the fan power cable. - 29 -...

  • Page 30: Installation Of The Memory Modules

    Random Access Memory (DDR5 SDRAM) is packaged only in 288-pin Dual In-Line Memory Modules (DIMMs). Your CIARA Horizon D12770 / T12770 uses only DIMM memory modules. Each DIMM module can have a capacity of 8 GB, 16 GB or 32 GB. The minimum system capacity is 8 GB and the maximum system capacity is 128 GB. Furthermore, the memory has to be of the SPD type (Serial Presence Detect) to insure optimal operation.
  • Page 31 CIARA Horizon D12770 / T12770 Install a DIMM module into a memory socket on the system main board, as follows : First, make sure the power is turned Off and the power cord is unplugged. Then remove the case cover.
  • Page 32 CIARA Horizon D12770 / T12770 You can install one, two or four DIMM of DDR5 memory. 1. To install a DIMM, first release the locking tab. 2. Slide the module into the socket at a 90-degree angle to the main board. Align the module so that the pin 1 marking on the module corresponds to the DIMM socket pin 1 marking.

  • Page 33: Installation Of The Optical Drive Module

    CIARA Horizon D12770 / T12770 1.6.5 Installation of the optical drive module 1.6.5.1 Installation of the optical drive module – Horizon T12770 The optical drive is removed or inserted into the front end of the chassis. To remove the drive, lift the locking tab. To secure the drive, clip down the locking tab.

  • Page 34: Installation Of The Hard Drive And Ssd

    CIARA Horizon D12770 / T12770 1.6.6 Installation of the hard drive and SSD 1.6.6.1 Installation of the SATA hard drive and SSD Horizon T12770 The hard drive must be removed or inserted from inside of the casing. To remove the hard drive, pull the locking tab. To secure the drive, push down the locking tabs.
  • Page 35 CIARA Horizon D12770 / T12770 1.6.6.2 Installation of the SATA hard drive and SSD Horizon D12770 Secure the hard disk or SSD to the disk cage using four screws. Connect the drive to the power supply and to the SATA controller.
  • Page 36 CIARA Horizon D12770 / T12770 1.6.6.3 Installation of the M.2 SSD drive – Horizon D12770 and T12770 Locate the M.2 slots to insert the M.2 SSD. The M.2 SSD is inserted with an angle in the slot and then lowered down.

  • Page 37: Chassis Characteristics

    CIARA Horizon D12770 / T12770 1.6.7 Chassis Characteristics 1.6.7.1 Horizon T12770 Chassis Characteristics Mid-Tower Specifications Motherboard Type : Micro ATX (244 x 244 mm) (9,6"x 9.6") Drive Bay Space : Ext. 2 x 5.25", Ext. 2 x 3.5", Int. 3 x 3.5", Int. 2 x 2,5"...
  • Page 38 CIARA Horizon D12770 / T12770 1.6.7.2 Horizon D12770 Chassis Characteristics Small Form Factor Specifications Type of Motherboard : Micro ATX (244 x 244 mm) (9.6"x 9.6") Drive bay space : 1 x 2.5" ® Power supply : TFX 500 W (80 PLUS...

  • Page 39: Certification And Declaration

    CIARA is licensed to supply the Windows 10 and Windows 11 operating systems software with its CIARA Horizon D12770 / T12770 computers. A package of the latest version of Windows software and a manual is included with the CIARA Horizon D12770 / T12770.

  • Page 40: Declaration Of Conformity

    CIARA Horizon D12770 / T12770 2.2 Declaration of conformity We, Manufacturer/Importer CIARA 9300 Trans-Canada Highway Montreal, Quebec H4S 1K5 Tel : (514) 798-8880 Fax : (514) 798-8889 Declare that the product Personal Computer System CIARA Horizon D12770 / T12770 is in conformity with ICES-003 and Part 15 subpart B of the FCC Rules.

  • Page 41: Fcc Information To User

    Warning Changes or modifications not expressly approved by CIARA could void the user’s authority to operate the equipment. This equipment is equipped with a shielded 3-wire power cord and plug. Use this power cord in conjunction with a properly grounded electrical outlet to avoid electrical shock and to reduce radio frequency interference that may emanate from the power cord.

  • Page 42: Energy Star

    • The CIARA Horizon D12770 / T12770 computers contribute significant energy savings nationwide. • The CIARA Horizon D12770 / T12770 computers deliver the features and performance demanded by consumers, in addition to increased energy efficiency. • If the CIARA Horizon D12770 / T12770 computers cost more than a conventional, less-efficient computer, purchasers will recover their investment in increased energy efficiency through utility bill savings, within a reasonable period of time.

  • Page 43: One Year Limited Warranty

    CIARA representative within one month of receipt of your system. If you have purchased a different type of warranty, or an extension to the standard warranty, you will need to provide the CIARA Service Contract Number to the Customer Support representative when placing a call for service or support.

  • Page 44: Procedures To Be Followed For Service During The Warranty Period

    Make a back-up copy of all of the files on your hard disk before returning your computer for service. CIARA is not responsible for the loss or damage of any data on the returned system. In some cases, hard disks may need to reformatted or replaced. It is the responsibility of the user to ensure data is backed up prior to shipment to CIARA.

  • Page 45: Limited Warranty

    User’s Guide which accompanies the Product or other misuse, abuse or negligence to the Product ; (ii) by the use of parts not manufactured or sold by CIARA ; (iii) by modification of the Product ; (iv) as a result of service by anyone other than CIARA or an Authorized CIARA Service Provider ;...

  • Page 46: Documenting Your Computer

    Please keep your equipment log up to date and include a copy of it whenever your equipment is returned to CIARA for servicing. The equipment log is also helpful if your CIARA computer is lost, stolen, or damaged. It can serve as your record of when the equipment was placed in service, and the dates of all equipment upgrades and configuration changes.

  • Page 47: Technical Product Specification Ciara Horizon D12770 / T12770

    Configuration procedures for all versions are identical. While supplied as standard in a mini tower case, CIARA can supply the CIARA Horizon D12770 / T12770 in a full range of cases that include smaller desktop models as well as larger tower models that are suitable for applications that require a greater expansion capacity.
  • Page 48 Four onboard SATA 6.0 Gb/s supporting one drive each. Casing : Horizon T12770 : Mini-tower, 450 W power supply (80 PLUS® Gold), two external 5 ¼” bays, one external 3 ½” bay in the front and two internal 3 ½” bays.

  • Page 49: Upgrading

    4.1 Upgrading As the purchaser of a powerful state of the art CIARA Horizon D12770 / T12770 computer you have no doubt decided on the features and upgrade capabilities that you might wish to add to your computer. There are many exciting possibilities for upgrading your CIARA Horizon D12770 / T12770.

  • Page 50: The Ciara Horizon D12770 / T12770 Bios

    The purpose of this section is to describe the procedures to set up the BIOS configuration options of your CIARA Horizon D12770 / T12770 computer. All this work is done for you at the CIARA factory enabling the system to be ready to start on Power on. However, we are describing this procedure as a means of transparency.

  • Page 51: Bios Set-Up Program Function Keys

    CIARA Horizon D12770 / T12770 4.3.3 BIOS set-up program function keys BIOS Set-up Program Function Key Description 4.3.4 PCI auto configuration The BIOS can automatically configure PCI devices. PCI devices may be onboard or add-in cards. Autoconfiguration lets a user insert or remove PCI cards without having to configure the system.

  • Page 52: Legacy Usb Support

    CIARA Horizon D12770 / T12770 4.3.5 Legacy USB support Legacy USB support enables USB devices to be used even when the operating system’s USB drivers are not yet available. Legacy USB support is used to access the BIOS Setup program, and to install an operating system that supports USB. By default, Legacy USB support is set to Enabled.

  • Page 53: Bios Recovery

    CIARA Horizon D12770 / T12770 4.3.8 BIOS recovery It is unlikely that anything will interrupt a BIOS update; however, if an interruption occurs, the BIOS could be damaged. The following table lists the drives and media types that can and cannot be used for BIOS recovery. The BIOS recovery media does not need to be made bootable.

  • Page 54: Adjusting Boot Speed

    CIARA Horizon D12770 / T12770 4.3.9.4 Changing the default boot device during POST Pressing the <F8> key during POST causes a boot device menu to be displayed. This menu displays the list of available boot devices (as set in the BIOS setup program’s Boot Device Priority Submenu). The following table lists the boot device menu options.

  • Page 55: Bios Security Features

    CIARA Horizon D12770 / T12770 4.3.11 BIOS security features The BIOS includes security features that restrict access to the BIOS Setup program and who can boot the computer. A supervisor password and a user password can be set for the BIOS Setup program and for booting the computer, with the following restrictions : •...

  • Page 56: Motherboard Configuration And Layout

    CIARA Horizon D12770 / T12770 4.4 Motherboard configuration and layout Figure 4.4 Major board components - 56 -...
  • Page 57 CIARA Horizon D12770 / T12770 Board components shown in Figure 4.4 Item/callout from Figure Description AMD AM5 CPU socket DDR5 DIMM slots Expansion slots Fan headers Power connectors M.2 slots (M key) Serial ATA 6.0 Gb/s ports USB 3.2 Gen 1 type C connector USB 3.2 Gen 1 header...

  • Page 58: Back Panel Connectors

    CIARA Horizon D12770 / T12770 4.4.1 Back panel connectors Description DisplayPorts PS/2 Keyboard/Mouse combo port USB 3.2 gen. 2 ports LAN (RJ-45) port USB 3.2 Gen 1 ports Line In port (light blue) Line Out port (lime) HDMI port USB 2.0 ports USB 3.2 Gen 2 port (USB Type-C®).

  • Page 59: Disk Drives

    4.6.2 Optical drives The CIARA Horizon T12770 model may be supplied with a SATA DVD drive. The DVD drive is a half-height 5-¼ inch wide storage device, capable of holding 4.7 to 8.5 Gbytes of data. The system may be equipped with either a DVD-ROM drive, a DVD writer, a Blu- ray drive or Blu-ray writer.

  • Page 60: Keyboard

    CIARA Horizon D12770 / T12770 4.7 Keyboard Your keyboard has a set of function keys, cursor keys and a numeric keypad. The figure below shows a typical keyboard. Under the rear of the keyboard are two small legs that can be pulled out or pushed in to change the keyboard angles.

  • Page 61: Audio Subsystem

    4.10 I/O Port set-up Each CIARA Horizon D12770 / T12770 computer system includes built-in multi-I/O capabilities. These provide your computer with one USB 3.2 gen 1 type C port (D12770/T12770), one USB 3.2 gen 1 type A port (D12770/T12770), two USB 2.0 ports (T12770), one SD card port (T12770), one earphone jack (D12770/T12770), one microphone jack (T12770) at front panel.

  • Page 62: Lan Subsystem

    CIARA Horizon D12770 / T12770 4.11 LAN subsystem The LAN subsystem consists of the following : • Realtek 1 Gigabit Ethernet Controller (10/100/1000 Mbits/s) • One RJ-45 LAN connector with integrated status LEDs 4.11.1 Realtek® 1 Gigabit Ethernet controller The Realtek 1 Gigabit Ethernet Controller supports the following features : •...

  • Page 63: Trusted Platform Module (Tpm)

    All CIARA Horizon D12770 / T12770 models may be enhanced by the installation of a higher performing CPU. Since this upgrade necessitates a lot of care and attention, it should be carried out by a CIARA authorized service centre. Please take a note that the CIARA Horizon D12770 / T12770 models use exclusively AM5 processor technologies and are not compatible with other types of processors.

  • Page 64: Changing The Motherboard Or Power Supply

    4.15 Changing the motherboard or power supply CIARA does not allow end users to change the motherboard or the power supply. Any such change will void your warranty. All end users needing to change the motherboard or power supply need to contact the CIARA service department and place a service call.

  • Page 65: Installing An Upgrade Flash Bios

    Before any new BIOS is programmed into the system, be very careful to ensure that the BIOS is intended for use with your specific system board. If not, you may completely disable your system, and require CIARA service assistance to restore the system to working order.

  • Page 66: Glossary

    CIARA Horizon D12770 / T12770 GLOSSARY 32-Bit -- In computer architecture, 32-bit integers, memory addresses, or other data units are those that are at most 32 bits (4 octets) wide. Also, 32-bit CPU and ALU architectures are those that are based on registers, address buses, or data buses of that size. 32-bit is also a term given to a generation of computers in which 32-bit processors were the norm.
  • Page 67 CIARA Horizon D12770 / T12770 CMOS RAM -- Complementary Metal Oxide Semiconductor. CMOS RAM stores basic configuration information about your computer. Colour display -- A video display capable of displaying colours based on the RGB (Red, Green, and Blue) colour-mixing scheme.
  • Page 68 CIARA Horizon D12770 / T12770 LCD -- A liquid crystal display (LCD) is a thin, flat electronic visual display that uses the light modulating properties of liquid crystals (LCs). LCs do not emit light directly. As LCD panels produce no light of their own, they require an external lighting mechanism to be easily visible.
  • Page 69 CIARA Horizon D12770 / T12770 SATA or Serial ATA -- Serial ATA (SATA) is a computer bus interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. Serial ATA was designed to replace the older ATA (AT Attachment) standard (also known as EIDE).
  • Page 70 CIARA Horizon D12770 / T12770 NOTES : - 70 -...

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