Ciara Horizon T10500 User Manual
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Ciara Horizon T10500 User Manual

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User Guide
Horizon D10500 / T10500

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  • Page 1 User Guide Horizon D10500 / T10500...
  • Page 2 AMD and Rizen are trademarks or registered trademarks of Advanced Micro Devices, Inc Asus is a trademark of ASUSTeK COMPUTER INC. All other names, brands, and trademarks are trademarks of their respective companies Fourth printing September 2021 Printed in Canada All rights reserved - © Hypertechnologie CIARA inc. - 2 -...

  • Page 3: Table Of Contents

    1.3.2 Windows 10 Recovery from Startup Settings ................10 1.3.3 Corrupted BIOS recovery ......................12 1.3.4 System maintenance ........................12 1.3.5 Using the CIARA Horizon D10500 / T10500 ................13 1.4 Troubleshooting your system after first install ................14 1.4.1 Helpful hints ..........................14 1.5 Solving general problems ......................
  • Page 4 CIARA Horizon D10500 / T10500 4.3.3 BIOS set-up program function keys .................... 52 4.3.4 PCI auto configuration ........................ 52 4.3.5 Legacy USB support ........................52 4.3.6 BIOS updates ..........................53 4.3.7 Language support ........................53 4.3.8 BIOS recovery ..........................53 4.3.9 Boot options ..........................

  • Page 5: About This Guide

    Glossary. Please remember to fill out the Equipment Log and keep a copy in a safe place. With proper care and operating procedures your CIARA Horizon D10500 / T10500 will give you many years of service and high performance computing.

  • Page 6: Installing And Upgrading Your System

    CIARA Horizon D10500 / T10500 1.0 Installing and upgrading your system 1.1 Unpacking your computer Your PC is packed with ecologic moulded boxboard on four sides to keep it in place during transit. The keyboard is on the top of the box, the other accessories are completely underneath.

  • Page 7: Choosing A Site For The System

    CIARA Horizon D10500 / T10500 1.2 Choosing a site for the system All CIARA computers operate reliably in a typical office or home environment. Choose a location that is readily accessible and meets the following requirements : • Is near a grounded, three-pronged power outlet •...

  • Page 8: Peripheric Installation

    CIARA Horizon D10500 / T10500 1.3 Peripheric installation Network USB gen 2 devices Audio out DisplayPorts RJ-45 Mouse Audio in USB 3.2 gen. 1 Microphone Keyboard HDMI port USB 2.0 USB 3.2 gen 2 devices devices devices - 8 -...

  • Page 9: Recovery From Ciara Recovery Dvd

    CIARA Horizon D10500 / T10500 1.3.1 Recovery from CIARA recovery DVD Before you start this procedure please back up all your important information, the recovery media will erase all data on HDD before installation. Insert the Recovery DVD and restart the system.

  • Page 10: Windows 10 Recovery From Startup Settings

    CIARA Horizon D10500 / T10500 1.3.2 Windows 10 Recovery from Startup Settings With the Windows Startup Settings screen (formerly advanced boot options) you can start Windows in different advanced troubleshooting modes so you can find and fix problems on your PC. In previous versions of Windows, you could get to this screen by pressing F8 before Windows started up.
  • Page 11 CIARA Horizon D10500 / T10500 Choose Reset your PC Choose Remove everything Press next Then follow the regular Windows 10 Installation process. - 11 -...

  • Page 12: Corrupted Bios Recovery

    CIARA Horizon D10500 / T10500 1.3.3 Corrupted BIOS recovery The ASUS CrashFree BIOS 3 is an auto recovery tool that allows you to restore the BIOS file when it fails or gets corrupted during the updating process. You can restore a corrupted BIOS file using the motherboard support DVD or a USB flash drive that contains the updated BIOS file.

  • Page 13: Using The Ciara Horizon D10500 / T10500

    1.3.5.1 Introduction The CIARA Horizon D10500 / T10500 is a powerful personal computer that has the ability to run a variety of operating systems. Unless you have specified something different, your system comes configured with a Windows operating system pre-loaded onto the hard drive.

  • Page 14: Troubleshooting Your System After First Install

    CIARA Horizon D10500 / T10500 1.4 Troubleshooting your system after first install 1.4.1 Helpful hints If you encounter some minor problems with the computer, monitor, or software, see the following list of general suggestions before taking further action : •...

  • Page 15: Solving General Problems

    You should be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it, or if you feel uncomfortable about performing the operation, contact CIARA at 1-877-242-7272 and ask for the Customer Service department.

  • Page 16: Solving Power Supply Problems

    Solving power supply problems Problem Cause Solution Power supply shuts down Power supply will not turn Contact CIARA for the replacement of the power supply. intermittently. on because of internal power supply fault. Computer powered off Processor thermal protection Ensure that the computer air vents are not blocked and...

  • Page 17: Solving Hard Drive Problems

    CIARA Horizon D10500 / T10500 1.5.2 Solving hard drive problems Solving hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has Use a utility to locate and block usage of bad failed. sectors. If necessary, reformat the hard disk.

  • Page 18: Solving Display Problems

    1. Reseat the graphics card. Power on the second pause, and the computer system. beeps six times. 2. If the problem persists, contact CIARA since the problem may necessitate the replacement of the graphics card or the motherboard. Dim characters.

  • Page 19: Solving Audio Problems

    CIARA Horizon D10500 / T10500 1.5.4 Solving audio problems Solving audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar, speaker or headphones. turned down. and then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 20: Solving Keyboard And Mouse Problems

    Keyboard connector is not Connect keyboard correctly keyboard commands and typing. properly connected. Keyboard needs repairs. Contact CIARA so that we may proceed to repairs. Computer is in Last State mode. Press the power button to resume from Last State mode.

  • Page 21: Solving Hardware Installation Problems

    3. If a faulty module is found, Contact CIARA for the replacement of the module. 4. 4. If the problem persists, Contact CIARA for this may necessitate the replacement of the motherboard.

  • Page 22: Solving Memory Problems

    3. If a faulty module is found, Contact CIARA for the replacement of the module. 4. 4. If the problem persists, Contact CIARA for this may necessitate the replacement of the motherboard.

  • Page 23: Solving Optical Drive Problems

    Movie will not play in the DVD Decoder software is not installed. Install decoder software. drive. Note : All CIARA systems equipped with a DVD drive at plant assembly include the necessary Decoder software. Cannot eject disc from tray. Disc not properly seated in the Turn off the computer and insert a thin metal drive.

  • Page 24: Component Installation Guide

    CIARA Horizon D10500 / T10500 1.6 Component installation guide 1.6.1 Precautions against static electricity ATTENTION: Components such as processors and memory may be permanently damaged by shocks arising from static electricity. It is hence important to wear antistatic, smock, gloves, shoes and ankle during the installation process.

  • Page 25: Opening And Accessing The Chassis

    CIARA Horizon D10500 / T10500 1.6.2 Opening and accessing the chassis 1.6.2.1 Opening and accessing the Horizon T10500 chassis To remove the side panel, simply press the release button and slide the panel back and then remove it. The side panel is then removed from the chassis allowing for modular installation and chassis preparations.
  • Page 26 CIARA Horizon D10500 / T10500 1.6.2.2 Opening and accessing the Horizon D10500 chassis To remove the cover, simply press the release button and slide the panel back and then remove The cover is then removed from the chassis allowing for modular installation and chassis preparations.

  • Page 27: Insertion Of The Processor

    CIARA Horizon D10500 / T10500 1.6.3 Insertion of the processor The motherboard comes with an AMD® Socket AM4 designed for AMD® Ryzen™ 5 Pro - 4650G with Radeon™ video controller Desktop Processors. Unplug all power cables before installing the CPU.

  • Page 28: Installation Of The Memory Modules

    MHz. Your CIARA Horizon D10500 / T10500 uses only DIMM memory modules. Each DIMM module can have a capacity of 8 GB, 16 GB or 32 GB. The minimum system capacity is 8 GB and the maximum system capacity is 128 GB. Furthermore, the memory has to be of the SPD type (Serial Presence Detect) to insure optimal operation.
  • Page 29 CIARA Horizon D10500 / T10500 Install a DIMM module into a memory socket on the system main board, as follows : First, make sure the power is turned Off and the power cord is unplugged. Then remove the case cover.
  • Page 30 CIARA Horizon D10500 / T10500 1. To install a DIMM, first release the locking tab. 2. Slide the module into the socket at a 90-degree angle to the main board. Align the module so that the pin 1 marking on the module corresponds to the DIMM socket pin 1 marking.

  • Page 31: Installation Of The Optical Drive Module

    CIARA Horizon D10500 / T10500 1.6.5 Installation of the optical drive module 1.6.5.1 Installation of the optical drive module – Horizon T10500 The optical drive is removed or inserted into the front end of the chassis. To remove the drive, lift the locking tab. To secure the drive, clip down the locking tab.
  • Page 32 CIARA Horizon D10500 / T10500 1.6.5.2 Installation of the optical drive module – Horizon D10500 Push the latch and lift the bays that can accommodate the drives and the optical drive. Install the slide on the right side of the optical drive.
  • Page 33 CIARA Horizon D10500 / T10500 Connect the power cable and the SATA cable. Lower the array. - 33 -...

  • Page 34: Installation Of The Hard Drive And Ssd

    CIARA Horizon D10500 / T10500 1.6.6 Installation of the hard drive and SSD 1.6.6.1 Installation of the SATA hard drive and SSD Horizon T10500 The hard drive must be removed or inserted from inside of the casing. To remove the hard drive, pull the locking tab. To secure the drive, push down the locking tabs.
  • Page 35 CIARA Horizon D10500 / T10500 1.6.6.2 Installation of the SATA hard drive and SSD Horizon D10500 Push the latch and lift the bays that can accommodate the drives and the optical drive. The hard disk or SSD is inserted without tools into its plastic disk holder.
  • Page 36 CIARA Horizon D10500 / T10500 Slide the tool less disk holder in the 2.5” bay for the SSD or 3.5” bay fir the hard drive. To release the disc, squeeze the latch and pull the handle. Connect the drive to the power supply and to the SATA controller.
  • Page 37 CIARA Horizon D10500 / T10500 1.6.6.3 Installation of the M.2 SSD drive – Horizon D10500 and T10500 Locate the M.2 slots to insert the M.2 SSD. The M.2 SSD is inserted with an angle in the slot and then lowered down.

  • Page 38: Chassis Characteristics

    CIARA Horizon D10500 / T10500 1.6.7 Chassis Characteristics 1.6.7.1 Horizon T10500 Chassis Characteristics Mid-Tower Specifications Motherboard Type : Micro ATX (244 x 244 mm) (9,6"x 9.6") Drive Bay Space : Ext. 2 x 5.25", Ext. 1 x 3.5", Int. 2 x 3.5"...
  • Page 39 CIARA Horizon D10500 / T10500 1.6.7.2 Horizon D10500 Chassis Characteristics Small Form Factor Specifications Type of Motherboard : Micro ATX (244 x 244 mm) (9.6"x 9.6") Drive bay space : Ext. 1 x 5.25", Int. 1 x 3.5" and 1 x 2.5"...

  • Page 40: Certification And Declaration

    Windows software and a manual is included with the CIARA Horizon D10500 / T10500. If you have purchased a Windows license with your CIARA Horizon D10500 / T10500 system, please abide by the Copyright and License terms and conditions that are enclosed with this software package.

  • Page 41: Declaration Of Conformity

    CIARA Horizon D10500 / T10500 2.2 Declaration of conformity We, Manufacturer/Importer CIARA 9300 Trans-Canada Highway Montreal, Quebec H4S 1K5 Tel : (514) 798-8880 Fax : (514) 798-8889 Declare that the product Personal Computer System CIARA Horizon D10500 / T10500 is in conformity with ICES-003 and Part 15 subpart B of the FCC Rules.

  • Page 42: Fcc Information To User

    Warning Changes or modifications not expressly approved by CIARA could void the user’s authority to operate the equipment. This equipment is equipped with a shielded 3-wire power cord and plug. Use this power cord in conjunction with a properly grounded electrical outlet to avoid electrical shock and to reduce radio frequency interference that may emanate from the power cord.

  • Page 43: Energy Star

    • The CIARA Horizon D10500 / T10500 computers contribute significant energy savings nationwide. • The CIARA Horizon D10500 / T10500 computers deliver the features and performance demanded by consumers, in addition to increased energy efficiency. • If the CIARA Horizon D10500 / T10500 computers cost more than a conventional, less-efficient computer, purchasers will recover their investment in increased energy efficiency through utility bill savings, within a reasonable period of time.

  • Page 44: One Year Limited Warranty

    CIARA representative within one month of receipt of your system. If you have purchased a different type of warranty, or an extension to the standard warranty, you will need to provide the CIARA Service Contract Number to the Customer Support representative when placing a call for service or support.

  • Page 45: Procedures To Be Followed For Service During The Warranty Period

    Make a back-up copy of all of the files on your hard disk before returning your computer for service. CIARA is not responsible for the loss or damage of any data on the returned system. In some cases, hard disks may need to reformatted or replaced. It is the responsibility of the user to ensure data is backed up prior to shipment to CIARA.

  • Page 46: Limited Warranty

    User’s Guide which accompanies the Product or other misuse, abuse or negligence to the Product ; (ii) by the use of parts not manufactured or sold by CIARA ; (iii) by modification of the Product ; (iv) as a result of service by anyone other than CIARA or an Authorized CIARA Service Provider ;...

  • Page 47: Documenting Your Computer

    Please keep your equipment log up to date and include a copy of it whenever your equipment is returned to CIARA for servicing. The equipment log is also helpful if your CIARA computer is lost, stolen, or damaged. It can serve as your record of when the equipment was placed in service, and the dates of all equipment upgrades and configuration changes.

  • Page 48: Technical Product Specification Ciara Horizon D10500 / T10500

    MHz. The Set-Up and Configuration procedures for all versions are identical. While supplied as standard in a mini tower case, CIARA can supply the CIARA Horizon D10500 / T10500 in a full range of cases that include smaller desktop models as well as larger tower models that are suitable for applications that require a greater expansion capacity.
  • Page 49 Four onboard SATA 6.0 Gb/s supporting one drive each. Casing : Horizon T10500 : Mini-tower, 350 W power supply (80 PLUS® Gold), two external 5 ¼” bays, one external 3 ½” bay in the front and two internal 3 ½” bays.

  • Page 50: Upgrading

    4.1 Upgrading As the purchaser of a powerful state of the art CIARA Horizon D10500 / T10500 computer you have no doubt decided on the features and upgrade capabilities that you might wish to add to your computer. There are many exciting possibilities for upgrading your CIARA Horizon D10500 / T10500.

  • Page 51: The Ciara Horizon D10500 / T10500 Bios

    The purpose of this section is to describe the procedures to set up the BIOS configuration options of your CIARA Horizon D10500 / T10500 computer. All this work is done for you at the CIARA factory enabling the system to be ready to start on Power on. However, we are describing this procedure as a means of transparency.

  • Page 52: Bios Set-Up Program Function Keys

    CIARA Horizon D10500 / T10500 4.3.3 BIOS set-up program function keys BIOS Set-up Program Function Key Description 4.3.4 PCI auto configuration The BIOS can automatically configure PCI devices. PCI devices may be onboard or add-in cards. Autoconfiguration lets a user insert or remove PCI cards without having to configure the system.

  • Page 53: Bios Updates

    CIARA Horizon D10500 / T10500 4.3.6 BIOS updates The BIOS can be updated using either of the following utilities : • The ASUS BIOS Updater allows you to update BIOS in a DOS environment. This utility also allows you to copy the current BIOS file that you can use as a backup when the BIOS fails or gets corrupted during the updating process.

  • Page 54: Adjusting Boot Speed

    CIARA Horizon D10500 / T10500 4.3.9.4 Changing the default boot device during POST Pressing the <F8> key during POST causes a boot device menu to be displayed. This menu displays the list of available boot devices (as set in the BIOS setup program’s Boot Device Priority Submenu). The following table lists the boot device menu options.

  • Page 55: Bios Security Features

    CIARA Horizon D10500 / T10500 4.3.11 BIOS security features The BIOS includes security features that restrict access to the BIOS Setup program and who can boot the computer. A supervisor password and a user password can be set for the BIOS Setup program and for booting the computer, with the following restrictions : •...

  • Page 56: Motherboard Configuration & Layout - Pro B550M-C/Csm Main Board

    CIARA Horizon D10500 / T10500 4.4 Motherboard configuration & layout – Pro B550M-C/CSM main board Figure 4.4 Major board components - 56 -...
  • Page 57 CIARA Horizon D10500 / T10500 Board components shown in Figure 4.4 Item/callout from Figure Description AMD® AM4 CPU socket DDR4 DIMM slots Expansion slots Fan headers Power connectors M.2 slots (M key) Serial ATA 6.0 Gb/s ports USB 3.2 gen. 1 header USB 2.0 header...

  • Page 58: Back Panel Connectors

    CIARA Horizon D10500 / T10500 4.4.1 Back panel connectors Description PS/2 mouse port (green) Video DisplayPorts Serial port USB 3.2 Gen 2 (type A) LAN (RJ-45) port Line In port (light blue) Line Out port (lime) PS/2 keyboard port (purple) HDMI port USB 2.0 ports...

  • Page 59: The Pci Express And Pci Bus

    4.6.2 Optical drives The CIARA Horizon D10500 / T10500 model may be supplied with a SATA DVD drive. The DVD drive is a half-height 5-¼ inch wide storage device, capable of holding 4.7 to 8.5 Gigabytes of data. The system may be equipped with either a DVD-ROM drive, a DVD writer, a Blu-ray drive or Blu-ray writer.

  • Page 60: Keyboard

    CIARA Horizon D10500 / T10500 4.7 Keyboard Your keyboard has a set of function keys, cursor keys and a numeric keypad. The figure below shows a typical keyboard. Under the rear of the keyboard are two small legs that can be pulled out or pushed in to change the keyboard angles.

  • Page 61: Graphics Subsystem

    CIARA Horizon D10500 / T10500 4.8 Graphics subsystem The Horizon D10500 and Horizon T10500 support AMD® integrated graphics processor, Radeon Graphics and a PCI Express x16 add- in graphics card. 4.8.1 Integrated graphics Intel display architecture design supports the following maximum supported pixel clocks (Pixel Clock = H total x V Total x Frame Rate...

  • Page 62: Audio Subsystem

    CIARA Horizon D10500 / T10500 4.9 Audio subsystem The CIARA Horizon D10500 / T10500 computer supports Intel High Definition Audio through a Realtek® ALC887 audio codec. The Realtek® ALC887-based audio subsystem provides the following features : • 8-channel (6 + 2) audio with independent multi-streaming stereo •...

  • Page 63: Lan Subsystem

    CIARA Horizon D10500 / T10500 4.11 LAN subsystem The LAN subsystem consists of the following : • Realtek® RTL8111H 1 Gigabit Ethernet controller with Wake-on-Lan PXE 2.0 feature • One RJ-45 LAN connector with integrated status LEDs 4.11.1 Realtek® RTL8111H Gigabit Ethernet controller The Realtek®...

  • Page 64: Trusted Platform Module (Tpm)

    If the battery wears out, your system will no longer retain BIOS information when turned off. For example, you will get a message stating that the time and date are invalid. If this happens, you should replace the battery, or call your CIARA service representative.

  • Page 65: Changing The Motherboard Or Power Supply

    4.15 Changing the motherboard or power supply CIARA does not allow end users to change the motherboard or the power supply. Any such change will void your warranty. All end users needing to change the motherboard or power supply need to contact the CIARA service department and place a service call.

  • Page 66: Installing An Upgrade Flash Bios

    Before any new BIOS is programmed into the system, be very careful to ensure that the BIOS is intended for use with your specific system board. If not, you may completely disable your system, and require CIARA service assistance to restore the system to working order.

  • Page 67: Glossary

    CIARA Horizon D10500 / T10500 GLOSSARY 32-Bit -- In computer architecture, 32-bit integers, memory addresses, or other data units are those that are at most 32 bits (4 octets) wide. Also, 32-bit CPU and ALU architectures are those that are based on registers, address buses, or data buses of that size. 32-bit is also a term given to a generation of computers in which 32-bit processors were the norm.
  • Page 68 CIARA Horizon D10500 / T10500 CMOS RAM -- Complementary Metal Oxide Semiconductor. CMOS RAM stores basic configuration information about your computer. Colour display -- A video display capable of displaying colours based on the RGB (Red, Green, and Blue) colour-mixing scheme.
  • Page 69 CIARA Horizon D10500 / T10500 LCD -- A liquid crystal display (LCD) is a thin, flat electronic visual display that uses the light modulating properties of liquid crystals (LCs). LCs do not emit light directly. As LCD panels produce no light of their own, they require an external lighting mechanism to be easily visible.
  • Page 70 CIARA Horizon D10500 / T10500 SATA or Serial ATA -- Serial ATA (SATA) is a computer bus interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. Serial ATA was designed to replace the older ATA (AT Attachment) standard (also known as EIDE).
  • Page 71 CIARA Horizon D10500 / T10500 NOTES : - 71 -...

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