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User Guide
Setting up a BlackBerry email address
BlackBerry email address basics
About the BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
You can create a BlackBerry® email address that you can use to send and receive email messages on your BlackBerry device. You must use
your device to access the email messages that are sent to your BlackBerry email address. You cannot read these email messages using a
computer.
You might want to create a BlackBerry email address in the following situations:
•
You do not have an existing email address that you want to access using your device.
•
You added email addresses for existing email accounts to the BlackBerry® Internet Service, but you want an additional email address.
You can specify a user name for your BlackBerry email address when you create it. The user name is the part of the email address before the
at sign (@), for example, justinjones in justinjones@blackberry.com. To change your user name, you must delete your BlackBerry email address
and create a new one.
Note: You can only have one BlackBerry email address at a time.
About email message storage
Note: Depending on your messaging service plan, this feature might not be supported.
The BlackBerry® Internet Service stores your email messages that are larger than 4KB on the BlackBerry Internet Service server for 30 days.
After 30 days, the BlackBerry Internet Service deletes the email messages from the BlackBerry service infrastructure. The email messages
remain on your BlackBerry device, but you cannot reply to or forward these email messages.
To reply to or forward email messages, if you have another email account, you can set your BlackBerry email address to automatically forward
a copy of email messages that you send from or receive on your device to another email address. For information about how long your email
service provider's server stores email messages, contact your email service provider.
Create a BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
From the email setup application on your device
1.
In the email setup application, on the Email Accounts screen, press the Menu key.
2. Click Add Email Account.
3. Click Create New Address.
4. Type the setup information for your BlackBerry® email address.
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Setting up a BlackBerry email address
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Troubleshooting
