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User Guide
If you access your account using a computer, follow the steps that are labeled "From a browser on your computer".
If you access you account using your BlackBerry® device, perform the following actions to determine which steps to follow:
On your device, on the Home screen or in the Setup folder, click the Email Setup icon.
• If the Service Books option appears, follow the steps that are labeled "From the email setup application on your device".
• If the Service Books option does not appear, follow the steps that are labeled "From the browser on your device".
Basics
About finding the web address for the BlackBerry Internet Service
To access your BlackBerry® Internet Service account using a browser on a computer, you need the web address that your wireless service
provider uses for the BlackBerry Internet Service web site.
To find the web address, try performing one of the following actions:
•
Check the documentation that came with your BlackBerry device.
•
Check your wireless service provider's web site.
•
Search the Internet for "BlackBerry Internet Service" and the name of your wireless service provider and your country.
•
Contact your wireless service provider for the web address.
About accessing the BlackBerry Internet Service for the first time
The first time that you open the BlackBerry® Internet Service email setup application, or visit the BlackBerry Internet Service web site, you can
add a supported email address, create a BlackBerry email address, or do both.
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
You might want to add an email address if you have an existing supported email account that you want to access from your BlackBerry device
or BlackBerry enabled device.
You might want to create a BlackBerry email address if you do not have another existing, supported email account or if you need an additional
email address that you can use to send and receive email messages.
If you log in to your BlackBerry Internet Service account using a user name and password, the next time that you access the BlackBerry Internet
Service web site, you must provide your login information.
About logging in using a user name and password
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
Getting started
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Table of Contents
Troubleshooting
