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Summary of Contents for Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES
- Page 1 Administration Guide BlackBerry Enterprise Server Wireless Software Upgrades Version: 4.1 | Service Pack: 5...
- Page 2 SWDT207654-207654-0624045711-001...
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Page 3: Table Of Contents
How a BlackBerry device protects user data during a wireless software upgrade............Protection of user data on locked BlackBerry devices...................... User data that the BlackBerry device can encrypt when the content protection feature is turned on ....How the BlackBerry Enterprise Solution controls installation of third-party applications that wireless software upgrades do not support................................ - Page 4 Prevent BlackBerry device users from downloading software upgrade packages over a Wi-Fi connection..... Prevent BlackBerry device users from downloading software upgrade packages over a WAN connection..... Prevent BlackBerry device users from downloading software upgrade packages over a roaming WAN connection ........................................
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Page 5: Upgrading The Blackberry Device Software Over The Wireless Network
BlackBerry device, the BlackBerry device deletes all data for third-party applications that are both designed not to use synchronization and designed to use RIM persistent APIs on the BlackBerry device. The upgrade process does not delete third-party applications from the BlackBerry device. -
Page 6: Types Of Software Upgrade Packages
Upgrading the BlackBerry Device Software over the wireless network Types of software upgrade packages Software upgrade packages that Research In Motion makes available on the BlackBerry® Infrastructure can introduce new features and address known software issues on BlackBerry devices. Type... -
Page 7: Features Of Wireless Software Upgrades
Administration Guide Upgrading the BlackBerry Device Software over the wireless network Type of upgrade Size of upgrade Duration of Duration of installation for Duration of installation for package download average amount of large amount of BlackBerry BlackBerry device data (12... - Page 8 The BlackBerry Manager automatically indicates the BlackBerry devices on which you can apply the software upgrade. control of wireless software upgrades If you have the appropriate administrative role and permission on the BlackBerry Enterprise Server, you can perform the following actions: •...
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Page 9: Architecture: Blackberry Infrastructure Components
The upgrade detail server is designed to provide the BlackBerry device with a list of the upgrade files that are needed for a particular wireless software upgrade. software upgrade database The software upgrade database is the primary database that contains the software upgrade information and metadata that the BlackBerry®... -
Page 10: Components
Administration Guide Upgrading the BlackBerry Device Software over the wireless network Components... -
Page 11: Protecting Wireless Software Upgrades
Controlling wireless software upgrades using the BlackBerry Enterprise Server By default, only the BlackBerry® Enterprise Server can select software upgrade packages that are available, send them to BlackBerry devices over the wireless network, and request that the BlackBerry device users download the software upgrade packages. -
Page 12: Authenticating Requests For Wireless Software Upgrades
During the software upgrade process, security features of the BlackBerry® device components are designed to protect the BlackBerry® Device Software from an attack by a user with malicious intent. Each time a user turns on the BlackBerry device, specific components on the BlackBerry device are designed to automatically check the authenticity of the operating system and the integrity of the BlackBerry Device Software. -
Page 13: How The Blackberry Enterprise Solution Verifies The Blackberry Device Software Upgrade Files
You can set the Secure Wipe If Low Battery IT policy rule to require that the BlackBerry device delete all user data if the BlackBerry device has insufficient battery power to receive IT policy updates or IT administration commands. -
Page 14: User Data That The Blackberry Device Can Encrypt When The Content Protection Feature Is Turned On
Administration Guide Protecting wireless software upgrades User data that the BlackBerry device can encrypt when the content protection feature is turned Item Description AutoText all text that automatically replaces the text that a BlackBerry® device user types BlackBerry® Browser •... -
Page 15: How The Blackberry Enterprise Solution Controls Installation Of Third-Party Applications That Wireless Software Upgrades Do Not Support
To send third-party applications to a BlackBerry® device over the wireless network, you must assign a software configuration to the BlackBerry device user and set an application control policy. The BlackBerry device user can then connect to the shared application loader tool, and install or upgrade to the third-party applications that you provide. - Page 16 Administration Guide Requesting wireless software upgrades...
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Page 17: Requesting Wireless Software Upgrades
The BlackBerry device connects to the upgrade detail server. The upgrade detail server determines whether the BlackBerry device can perform the wireless software upgrade. If applicable, the upgrade detail server allows the BlackBerry device to connect to the upgrade package server to retrieve the software upgrade package. -
Page 18: Information That A Software Upgrade Request Displays
Supported BlackBerry device models that run BlackBerry® Device Software version 4.5 or later Device memory requirements for wireless software upgrades The BlackBerry® device must have 16 MB of RAM and at least 64 MB of flash memory available to start and successfully complete a wireless software upgrade. -
Page 19: Battery Power Requirements For Wireless Software Upgrades
Battery power requirements for wireless software upgrades The battery power level on a BlackBerry® device must be 50 percent or higher for the BlackBerry device to retrieve software upgrade packages over the wireless network. If the battery power level drops below the minimum requirement, the software upgrade process suspends. -
Page 20: How A User Can Respond To A Software Upgrade Request
• The upgrade request process is designed to stop. Send a software upgrade request Before you begin: You must log in to the BlackBerry® Enterprise Server using the appropriate administrative role and permission. - Page 21 • To retain the severity level that the wireless service provider approved when Research In Motion made the software upgrade package available, click Use Carrier. Type a message to display to BlackBerry device users, such as a description of the software upgrade package and the reason for the upgrade request.
- Page 22 Administration Guide Restricting wireless software upgrades...
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Page 23: Restricting Wireless Software Upgrades
Restricting wireless software upgrades Preventing wireless software upgrades based on the source of the upgrade request You can change the BlackBerry® Enterprise Server settings to prevent or allow upgrade requests from sources other than the BlackBerry Enterprise Server. By default, the BlackBerry Enterprise Server does not allow supported BlackBerry devices to receive upgrade requests from wireless service providers;... -
Page 24: Preventing Wireless Software Upgrades Based On The Network Connection Type
Upgrading software over a serial bypass connection An enterprise Wi-Fi® network and an environment that includes a remote BlackBerry® Router in a DMZ are designed to bypass the BlackBerry® Infrastructure. You can allow BlackBerry device users to download software upgrade packages over a Wi-Fi connection under the following conditions: •... -
Page 25: Prevent Blackberry Device Users From Downloading Software Upgrade Packages Over A Wan Connection
Administration Guide Restricting wireless software upgrades Click OK. Prevent BlackBerry device users from downloading software upgrade packages over a WAN connection In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. On the Global tab, click Edit Properties. Click IT Policy. - Page 26 Administration Guide Restricting wireless software upgrades Click Properties. Click Wireless Software Upgrades Policy Group. Set the Disallow Patch Download Over International Roaming WAN IT policy rule to True. Click OK.
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Page 27: Managing Wireless Software Upgrades
• To retain the severity level that the wireless service provider approved when Research In Motion made the software upgrade package available, click Use Carrier. Type a message to display to BlackBerry device users, such as a description of the software upgrade package and the reason for the cancellation request. -
Page 28: View Upgrade Properties For Blackberry Devices
To cancel a wireless software upgrade, the BlackBerry® device must have installed the software upgrade successfully and be allowed to accept and complete upgrade cancellation requests. The default period for you or the BlackBerry device to request the cancellation of a wireless software upgrade is 24 hours after the software upgrade process completes successfully. - Page 29 Repeat steps 4 and 5 for any other Device Upgrades properties that you want to view. Click OK. After you finish: You can change the order in which the columns appear in the BlackBerry Manager. Upgrade properties for BlackBerry devices...
- Page 30 BlackBerry® Device Software that the BlackBerry device installs when it accepts the software upgrade request or the cancellation request Download Bytes size, in bytes, of the software upgrade package that the BlackBerry device installs when it accepts the software upgrade request or the cancellation request Sequence...
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Page 31: Legal
Legal Legal ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. - Page 32 Administration Guide Legal DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES...
- Page 33 Administration Guide Legal The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
- Page 34 Administration Guide Glossary...
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Page 35: Glossary
The Low Memory Manager (LMM) is an application on the BlackBerry device that deletes medium-priority items, such as old email messages and out-of-date calendar entries, when the amount of available flash memory on the BlackBerry device is less than 400 KB.
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