Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO Installation Manual
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Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO Installation Manual

Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO Installation Manual

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Installation Guide

BlackBerry Enterprise Server for IBM Lotus Domino
Version: 4.1 | Service Pack: 6

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Summary of Contents for Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO

  • Page 1: Installation Guide

    Installation Guide BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 | Service Pack: 6...
  • Page 2 SWD-427521-0708051824-001...

  • Page 3: Table Of Contents

    3 Configuring your messaging environment........................Create a group for BlackBerry Enterprise Server administrators..................Configure the server document to allow users to move within a BlackBerry Domain............4 Setting up the database connection..........................Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication....................................
  • Page 4 Connect the BlackBerry Messaging Agent to a BlackBerry Attachment Service............Connect a remote BlackBerry Attachment Service to the BlackBerry Messaging Agent..........Verify that the BlackBerry Collaboration Service can connect to Microsoft Office Communications Server 2007 or Microsoft Office Live Communications Server 2005......................
  • Page 5 Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances..10 Troubleshooting the BlackBerry Enterprise Server installation process..............A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed..Failed to write License Key to the Database...........................

  • Page 7: Planning A Blackberry Enterprise Server Installation

    Installing all BlackBerry Enterprise Server components on one computer If you want to set up an evaluation or complete a simple installation of the BlackBerry® Enterprise Server for a small number of users, you can install all the BlackBerry Enterprise Server components on the same computer.

  • Page 8: Installing The Blackberry Manager

    Internet. The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you want to minimize the impact on message delivery, you can install the BlackBerry MDS Connection Service by itself on a separate computer.

  • Page 9: Installing The Blackberry Router

    You can install the BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate computer. Install the BlackBerry Router on a separate computer if you want to set it up in the DMZ, or to install several standby instances of the BlackBerry Router as failover components in case your primary BlackBerry Router becomes unavailable.

  • Page 11: System Requirements

    System requirements System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking. System requirements: BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems: •...
  • Page 12 A messaging server application with the following permissions: application • membership in the LocalDomainServers group • manager-level access to the mail files for BlackBerry device user accounts email application Any of the following email applications for your organization's users: • IBM® Lotus Notes® version 5.0.12 or later •...
  • Page 13 A firewall or proxy firewall with the following conditions: • support for the BlackBerry Enterprise Server to initiate an outgoing, two- way TCP/IP connection to an external server on port 3101 • support for the resolution of Internet addresses using DNS •...

  • Page 14: System Requirements: Blackberry Attachment Service

    Installation Guide System requirements: BlackBerry Attachment Service System requirements: BlackBerry Attachment Service The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server. Item Requirement operating system Any of the following operating systems: •...
  • Page 15 IBM Lotus Notes version 6.5 or later • IBM Lotus Notes version 7.0 (required to support encrypted message display when the user.id file is stored in BlackBerry® Desktop Manager version 4.1) partitioning of the messaging server a nonpartitioned messaging server application...

  • Page 16: System Requirements: Blackberry Mds Connection Service

    To support BlackBerry device implementation that uses a hub, a USB driver that supports USB 1.1-compliant hubs System requirements: BlackBerry MDS Connection Service The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server. Item...

  • Page 17: System Requirements: Blackberry Router

    BlackBerry Configuration Database • to support IBM® DB2® UDB, mixed-mode authentication turned on System requirements: BlackBerry Router The following system requirements apply when installing the BlackBerry® Router on a computer separate from the BlackBerry® Enterprise Server. Item Requirement...
  • Page 18 IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add the IP address of the computer that hosts the BlackBerry Collaboration Service to the CommunityConnectivity document on the IBM Lotus Sametime server. Novell® GroupWise® Messenger...
  • Page 19 The BlackBerry Enterprise Server and its components support RSA® Authentication Agent version 5.0 for Windows®. multiple IBM® Lotus® Domino® The BlackBerry Messaging Agent supports multiple IBM Lotus Domino domains domains with the following conditions: • IBM Lotus Domino server installed on the computer that hosts the BlackBerry Enterprise Server with the following conditions: •...

  • Page 20: Unsupported Environments

    For more information, visit www.blackberry.com/support to read article KB15161. searching for free and busy times in The BlackBerry Enterprise Server supports searching for free and busy times in calendar the calendar when you install the Calendar Connector service (ncalconn.exe) on the computer.

  • Page 21: Configuring Your Messaging Environment

    • Members: LocalDomainServers, any groups or users who might administer the BlackBerry Enterprise Server On the server on which you plan to install the BlackBerry Enterprise Server, replicate the group in the IBM Lotus Domino Directory. Configure the server document to allow users to move within a BlackBerry Domain Open the server document for the IBM®...

  • Page 23: Setting Up The Database Connection

    Database using Microsoft® Windows® authentication, the Microsoft Windows account that you use must have permissions on the database server. The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose, and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database server.

  • Page 24: Assign Ibm Db2 Udb Permissions To A Local System Account

    Configure the local system account for Microsoft Windows authentication Perform this task if you want to use a local system account to access the BlackBerry® Enterprise Server, install the BlackBerry Configuration Database on a separate computer, and use Microsoft® Windows® authentication to connect to the BlackBerry Configuration Database.

  • Page 25: Create Microsoft Windows Groups For Administrators In An Ibm Db2 Udb Environment

    Configure the local system account for database authentication by changing the ODBC data source This task applies to IBM® DB2® UDB environments only. On the computer on which you plan to install the BlackBerry® Enterprise Server, click Start > All Programs > Administrative Tools > Data Sources (ODBC).

  • Page 26: Configure Authentication To The Blackberry Configuration Database In An Ibm Db2 Udb Environment

    Installation Guide Configure authentication to the BlackBerry Configuration Database in an IBM DB2 UDB environment Configure authentication to the BlackBerry Configuration Database in an IBM DB2 UDB environment > On your database server, in the IBM® DB2® UDB Control Center, configure the database to perform the following actions: •...

  • Page 27: Persistent Socket Connections For The Blackberry Collaboration Service

    Installation Guide Persistent socket connections for the BlackBerry Collaboration Service Persistent socket connections for the BlackBerry Collaboration Service Instant messaging environment BlackBerry Collaboration Service requirements Microsoft® Office Live Communications Server 2005 or one persistent socket connection for each instant Microsoft® Office Communications Server 2007, and TLS...

  • Page 29: Installing The Blackberry Enterprise Server Software

    Installation Guide Installing the BlackBerry Enterprise Server software Installing the BlackBerry Enterprise Server software Applications installed with the BlackBerry Enterprise Server components Item Version Components with which this item is installed J2SE™ Runtime Environment 5.0 update 9 JRE™ • BlackBerry® MDS Connection Service •...

  • Page 30: Install The Blackberry Enterprise Server Software

    If you configured the BlackBerry Configuration Database on a Microsoft® SQL Server® during installation, ensure the BlackBerry Configuration Database collation setting is set to default case-insensitive. Test the BlackBerry Enterprise Server installation In the Windows® Services, verify that the BlackBerry® Enterprise Server services and the IBM® Lotus® Domino® service are running.

  • Page 31: Install The Blackberry Database Notification System

    BlackBerry database notification system installs automatically. If you create the BlackBerry Configuration Database on a database server that is installed on a separate computer, you can install the BlackBerry database notification system manually after you complete the BlackBerry Enterprise Server installation.

  • Page 33: Postinstallation Tasks

    BlackBerry Attachment Service. Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the BlackBerry MDS Connection Service. On the computer that hosts the BlackBerry MDS Connection Service, navigate to C:\Program Files\Research In Motion \BlackBerry Enterprise Server\MDS\Servers\Instance\config.

  • Page 34: Connect The Blackberry Collaboration Service To A Remote Blackberry Attachment Service

    Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service Users can use the BlackBerry® Client for IBM® Lotus® Sametime® to send files to the contacts in their contact lists. To optimize files for viewing on BlackBerry devices, the BlackBerry Collaboration Service must be able to connect to the BlackBerry Attachment Service.

  • Page 35: Connect A Remote Blackberry Attachment Service To The Blackberry Messaging Agent

    Enterprise Server > BlackBerry Server Configuration. On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server. In the Submit Port field, type the same port number that you typed in the Server Submit Port field on the BlackBerry Enterprise Server.

  • Page 36: Authenticating The Blackberry Mds Integration Service To The Blackberry Manager And Web Services

    BlackBerry MDS Integration Service and the BlackBerry Manager. You can install a self-signed certificate for the BlackBerry MDS Integration Service, or you can get a signed root certificate from a certificate authority and install it in the key store using the Java® keytool. You can replace the self-signed certificate...

  • Page 37: Allow Client Authentication Between The Blackberry Mds Integration Service And Web Services

    If multiple organizations subscribe to your hosted service, user accounts might be located in different IBM® Lotus® Domino® domains on the Hosted BlackBerry® Enterprise Server. By default, if a BlackBerry device user tries to look up the contact information for a BlackBerry device user who is located in a different IBM Lotus Domino domain, the information does not appear.

  • Page 38: Add Or Remove A Blackberry Enterprise Server Component

    Add or remove a BlackBerry Enterprise Server component Add or remove a BlackBerry Enterprise Server component Complete this task if you want to add or remove a BlackBerry® Enterprise Server component from a computer that also hosts other BlackBerry Enterprise Server components.

  • Page 39: Creating And Managing Administrators

    You assign each BlackBerry Enterprise Server administrator to an administrative role. If you already manage your organization using Windows® groups, assign those groups to the administrative roles so that you can manage role membership through the group.

  • Page 40: Creating A Blackberry Enterprise Server Administrator In A Microsoft Sql Server Environment

    BlackBerry® Enterprise Server administrators are database users who can access the BlackBerry Configuration Database using the BlackBerry Manager. This access is restricted to the administrative roles that the BlackBerry Enterprise Server administrators are assigned to. Only administrators who are assigned to the security administrator role can create other BlackBerry Enterprise Server administrators accounts.

  • Page 41: Assign An Administrative Role To A New Or Existing Microsoft Sql Server Database Account

    The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the tasks for the junior help desk role.

  • Page 42: Create A Blackberry Enterprise Server Administrator In An Ibm Db2 Udb Environment

    Note: Do not assign more than one administrative role to an administrator. The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the tasks for the junior help desk role.

  • Page 43: Delete An Administrator Account From A Blackberry Enterprise Server

    Click the administrator. Click OK. The database permissions change immediately. After you finish: Instruct the administrator to restart the BlackBerry Manager. Delete an administrator account from a BlackBerry Enterprise Server In the BlackBerry® Manager, in the left pane, click BlackBerry Domain.

  • Page 45: Removing The Blackberry Enterprise Server Software

    Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server software Use this task to remove the BlackBerry® Enterprise Server or a BlackBerry Enterprise Server component that you have installed on a separate computer. If the IBM® Lotus® Domino® server is running on the computer, turn it off.

  • Page 46: Removing The Blackberry Database Notification System

    Removing the BlackBerry database notification system You must remove the BlackBerry® database notification system manually if you installed it manually. You can choose to remove the BlackBerry database notification system for one or all instances of the BlackBerry Configuration Database.
  • Page 47 Installation Guide Removing the BlackBerry database notification system Delete the RimEsp.dll file.

  • Page 49: Troubleshooting The Blackberry Enterprise Server Installation Process

    This message appears when you try to add the CAL key. Possible solution After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using the same Microsoft® Windows® account that you used to start the installation process.

  • Page 50: Could Not Open Id File

    Restart the setup application. Could not open ID file This message appears when you start the BlackBerry® Enterprise Server setup application and the setup application closes. Possible solution If you installed the IBM® Lotus® Domino® server recently but have not started it yet, start it and stop it.

  • Page 51: Attempt To Establish Connection Failed With Security Reason "3

    Attempt to establish connection failed with security reason "3" Attempt to establish connection failed with security reason "3" This message appears in the IBM® Lotus® Domino® after you install and start the BlackBerry® Enterprise Server and IBM Lotus Domino. Possible solution Configure the local Microsoft®...

  • Page 53: Glossary

    BlackBerry MDS BlackBerry® Mobile Data System A client access license (CAL) limits how many users you can add to the BlackBerry® Enterprise Server. A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted LAN of the organization and the untrusted external wireless network and public Internet.
  • Page 54 Installation Guide Glossary MDAC Microsoft® Data Access Components messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information. MSDE Microsoft® SQL Server® Desktop Engine MSMQ Microsoft® Message Queuing MTLS Mutual Transport Layer Security ODBC...

  • Page 55: Legal Notice

    Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
  • Page 56 Installation Guide Legal notice DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
  • Page 57 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.

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Enterprise server 4.1

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