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dejavoo QD4 User Manual & Setup Manual

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Dejavoo QD4
User Manual
& Setup Guide
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com

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Summary of Contents for dejavoo QD4

  • Page 1 Dejavoo QD4 User Manual & Setup Guide PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 2 Introducing the Dejavoo QD4, a game-changing payment terminal that delivers advanced features in a sleek design. Overview With QD4’s PIN pad, say goodbye to long lines and hello to seamless transactions—no matter how busy your day is. Setup Competitively priced and stylish, with an optional white finish,...
  • Page 3 & Tips Note: Some payment terminals may include a separate device for Rights Reserved printing receipts. The Dejavoo QD4’s receipt printer is built into the terminal. How to Turn On/Off Additional Information 1.
  • Page 4 10. Select FULL DOWNLOAD or PARTIAL DOWNLOAD. Additional Information 11. Enter the TPN number. Spec Sheet 12. Press OK. 13. Terminal will ask if you want to apply updates, tap YES. Shop Dejavoo QD4 V.102024 PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 5 Dejavoo QD4 User Manual & Setup Guide Accept Payments The Dejavoo QD4 protects sensitive cardholder data and ensures Table of Contents security when processing customer transactions with its PCI- Overview compliant defense measures (PCI PTS v4). It works with a variety of POS systems via Secure Payment Integration.

  • Page 6: Card Number)

    Select the appropriate option. Spec Sheet 5. If prompted, select your chosen application. Shop Dejavoo QD4 6. If prompted, confirm the SALE AMOUNT by tapping YES. 7. Customer will be prompted to enter PIN on the encrypted terminal PIN Pad or encrypted external PIN Pad. The customer should then press OK.
  • Page 7 Additional Information 10. Sales receipts will be printed with details. Spec Sheet Debit Card Return Shop Dejavoo QD4 1. Press DEBIT on the home screen. A new screen will display the following options: SALE, RETURN, and BALANCE. 2. Press RETURN.
  • Page 8 2. Press VOID. Spec Sheet 3. Enter the VOID amount. Shop Dejavoo QD4 4. Press OK to confirm the amount. 5. If prompted, enter MANAGER PASSWORD (default: 1234). 6. Customer will be prompted to tap, insert, swipe, or enter their card number manually.
  • Page 9 Additional Information How to Run a Cash Discount Spec Sheet 1. Tap CREDIT. Shop Dejavoo QD4 2. Tap SALE. Enter SALE AMOUNT. 4. Terminal will prompt you to confirm the cash discount amount and the non-cash adjustment. If the amount is correct, press OK.
  • Page 10 4. Tap SELECT TIME ZONE and choose your preferred time Additional Information zone. Spec Sheet Shop Dejavoo QD4 1. From the idle prompt, press OK to get to the Core Menu. 2. Tap UTILITY ( If asked, enter the password; the default is 1234).

  • Page 11: Troubleshooting And Tips

    Back up any important data before proceeding with a factory reset. Setup Dejavoo does not recommend users perform a factory reset on their Accept Payments own since this will completely erase the device’s Market application.
  • Page 12 Rights Reserved Dejavoo and the Dejavoo logo are trademarks or registered trademarks of Dejavoo. Other trademarks or trade names are the property of their respective companies. Additional Information © 2024 PaymentCloud LLC. All rights reserved. Subject to changes and errors excepted.
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