Download
Share
Print this page
  1. Manuals
  2. Brands
  3. dejavoo Manuals
  4. Payment Terminal
  5. Z11
  6. User manual & setup manual

dejavoo Z11 User Manual & Setup Manual

Hide thumbs Also See for Z11:

Advertisement

Quick Links

Download this manual
Dejavoo Z11
User Manual
& Setup Guide
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com

Advertisement

loading
Need help?

Need help?

Do you have a question about the Z11 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for dejavoo Z11

Summary of Contents for dejavoo Z11

  • Page 1 Dejavoo Z11 User Manual & Setup Guide PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 2 Dejavoo Z11 User Manual & Setup Guide Overview Table of Contents Introducing the DejaVoo Z11 credit card machine, a Vega3000 PIN pad terminal designed to streamline transactions with Overview dependable WiFi and EMV capabilities. Equipped with a built-in printer and vibrant touchscreen, the Z11 is functional Setup and compact.
  • Page 3 1. Open the paper compartment by lifting the black tab. Overview 2. Remove any old or excess paper. 3. Using Dejavoo-specified Z11 thermal paper (2.25-inch-wide), Setup place the roll so the edge feeds from the bottom toward the Accept Payments screen.
  • Page 4 Accept Payments will be presented with a series of options: GOOGLE, GATE- WAY, etc. Select GOOGLE. Settings 4. Your Dejavoo Z11 will then perform a ping test to determine Troubleshooting the durability of your network connection. & Tips Dejavoo Z11 - Add Servers...
  • Page 5 Apple Pay, Google Wallet, Samsung Pay, and EMV chip cards. Unlike the Dejavoo Z8, which partly operates via Setup function keys (F1, F2, etc.), the Z11 is a touchscreen device that Accept Payments allows for SPin integration to existing point-of-sale systems.
  • Page 6 Rights Reserved Note: Any sales that require the cardholder to sign for their purchase will require enabled signature capture. Signature capture can be deactivated at the file level in the REGISTRATION section of the Z11’s CREDIT menu. Additional Information Spec Sheet How To Add Tips or Perform a Tip Adjustment: 1.
  • Page 7 Additional Information 5. The return will be processed, and a receipt will be printed . Spec Sheet How To Void Transaction Shop Dejavoo Z11 Void Credit Transaction (Card Present) 1. From the home screen, select CREDIT. 2. Select VOID. 3. Enter the amount you wish to void and confirm.
  • Page 8 4. A receipt will be printed for the merchant’s record. Accept Payments How To Fix a Batch Host Error Settings 1. Start by accessing the MENU on your Z11, i.e. the three Troubleshooting horizontal bars on the bottom half of your screen. & Tips 2.
  • Page 9 User Manual & Setup Guide Settings How To Change the Date and Time Table of Contents The Dejavoo Z11 date and time do not automatically update, Overview so it’s important to adjust regularly, especially after a daylight saving time change.

  • Page 10: Troubleshooting And Tips

    This process generally takes a few minutes. 4. Release once the terminal begins to reboot. How To Do a Power Cycle 1. If you are connected via Ethernet, unplug your Dejavoo Z11 from its Ethernet cord. 2. Remove connection cable and power cord.
  • Page 11 Back up any critical data before proceeding with a factory reset. Setup 1. Start by accessing the MENU on your Z11, i.e. the three horizontal Accept Payments bars on the bottom half of your screen.
  • Page 12 Rights Reserved Dejavoo and the Dejavoo logo are trademarks or registered trademarks of Dejavoo. Other trademarks or trade names are the property of their respective companies. Additional Information © 2024 PaymentCloud LLC. All rights reserved. Subject to changes and errors excepted.
Save PDF