dejavoo Z8 Quick Reference Manual

Quick Reference Guide
EMV RESTAURANT
These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software.
IMPORTANT: The terminal's idle prompt displays CREDIT and SALE options and a prompt to access the SERVICES menu (F1).
To change payment type, use the
key until the transaction type you prefer appears.
CHIP CREDIT SALE
1. From your terminal home screen, input SERVER # and press
OK. Conditional on the terminal's configuration.
2. Input the SALE AMOUNT and press OK.
3. Tap (contactless only) or insert chip card.
4. If prompted, confirm the SALE AMOUNT by pressing F2 (YES)
or F4 (NO). Conditional on the terminal's configuration.
5. The transaction is processed. Sales receipts will print with
details of the transaction.
DEBIT SALE
$
1. Use the arrow key to highlight DEBIT on your terminal home
screen and press OK.
2. Input SERVER # and press OK. Conditional on the terminal's
configuration.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, confirm the SALE AMOUNT by pressing F2 (YES)
or F4 (NO). Conditional on the terminal's configuration.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad
and presses OK.
7. The transaction is processed. Sales receipts will print with
details of the transaction.
CREDIT CARD RETURN
1. From your terminal home screen, press the
RETURN appears.
2. Input the RETURN AMOUNT and press OK.
3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL).
4. If prompted input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually enter card #.
6. The transaction is processed. Return receipts will print with
details of the transaction.
$
arrow key to select the payment type you prefer. To change transaction type, press the
key until
TERMINAL HELP DESK: 877-358-6797 (option 2)
For non-touch screen Z-Line models
MANUALLY ENTERED CREDIT SALE
1. From your terminal home screen, input SERVER # and press
OK. Conditional on the terminal's configuration.
2. Input the SALE AMOUNT and press OK.
3. Manually input card #.
4. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal's configuration.
5. The transaction is processed. Sales receipts will print with
details of the transaction.
VOID CREDIT TRANSACTION
1. From your terminal home screen, press the
appears.
2. Input VOID AMOUNT and press OK.
3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL).
4. If prompted, input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually enter card #.
6. Confirm void amount by pressing F2 (YES) or F4 (NO).
7. The transaction is processed. Void receipts will print with details
of the transaction.
VOID CREDIT TRANSACTION
1. From the idle prompt, press F1 to access the SERVICES menu.
#$
2. Use the arrow keys to highlight FAVORITES and press OK.
#$
3. Use the arrow keys to highlight VOID CR/DB TRANS and
press OK.
4. If prompted, input Manager Password (1234 default).
#$
5. Use the
arrow keys to select BY TRANSACTION # and press OK.
6. Input TRANSACTION # to be voided and press OK.
7. If prompted, confirm the VOID AMOUNT by pressing F2 (YES)
or F4 (NO). Conditional on the terminal's configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of
the transaction.
E: support@dejavoosystems.com
Z8 with AURA icons
(CARD PRESENT)
key until VOID
(CARD NOT PRESENT)
dejavoosystems.com