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36
Solving Pr oblems
R
E M O V E A N Y R E C E N T L Y A D D E D H A R D W A R E T O S E E I F I T R E S O L V E S
T H E C O N F L I C T
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If removing the hardware resolves the conflict, see the
hardware documentation for configuration and troubleshooting instructions. If
the problem persists, contact the hardware manufacturer for technical assistance.
C
H E C K Y O U R O P E R A T I N G S Y S T E M D O C U M E N T A T I O N F O R A D D I T I O N A L
T R O U B L E S H O O T I N G I N F O R M A T I O N
C
H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S
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E S T A R T T H E C O M P U T E R
• If the mouse is functioning, shut down the computer through the Start menu
(see page 22). After the computer shuts down, press the power button to
restart the computer.
• If the computer does not respond to a keystroke or the mouse, press the power
button for at least 8 to 10 seconds until the computer turns off. Press the
power button again to restart the computer.
C
H E C K T H E K E Y B O A R D C A B L E
• Shut down the computer (see page 22), reconnect the keyboard cable as
shown on the Start Here setup diagram for your computer, and then restart the
computer.
• Ensure that the keyboard cable is firmly connected to the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the
computer.
T
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E S T T H E K E Y B O A R D
computer, and try using the keyboard. If the new keyboard works, the original
keyboard is faulty.
C
H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S
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Connect a keyboard that works properly to the
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See page 54.
See page 54.
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