dejavoo Z9 Quick Reference Manual

These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.
IMPORTANT: The terminal's idle prompt displays a selection of payment type icons. The
take you to the terminal's Services menu and when configured, use the
CHIP CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input SERVER # and press OK.
Conditional on the terminal's configuration.
4. Input the SALE AMOUNT and press OK.
5. Tap (contactless only) or insert chip card.
6. If prompted, confirm the sale amount by tapping
Conditional on the terminal's configuration.
7. The transaction is processed. Sales receipts will print with details
of the transaction.
VOID BY TRANSACTION # (Card Not Present)
1. From the idle prompt, tap the
FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping
Conditional on the terminal's configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of
the transaction.
CALL ME FEATURE (Must Be Enabled)
1. From the terminal main screen tap the
2. If prompted, input Manager Password (1234 default).
3. Tap CALL ME.
4. The terminal sends notification to the help desk and you will
receive a call back from a representative with assistance.
Quick Reference Guide
EMV RESTAURANT
For touch screen Z-Line models Z9 & Z11 with AURA icons
YES or NO.
icon to access the
OK or CANCEL.
icon.
icon will take you to your favorites menu, the
icon for a CALL ME request.
CREDIT CARD RETURN
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input SERVER # and press OK. Conditional on the terminal's
configuration.
4. Input the RETURN AMOUNT
5. Tap (contactless only), swipe, insert chip card or manuallly
enter card #.
6. If prompted, confirm the sale amount by tapping
Conditional on the terminal's configuration.
7. The transaction is processed. Sales receipts will print with details
of the transaction.
VOID CREDIT TRANSACTION (Card Present)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input SERVER # and press OK.
Conditional on the terminal'sconfiguration.
4. Input the VOID amount and press OK.
5. If prompted, confirm the void amount by tapping
Conditional on the terminal's configuration.
6. If prompted, input Manager Password (1234 default).
7. Tap (contactless only) or insert chip card.
8. The transaction is processed. Void receipts will print with details
of the transaction.
REPRINT RECEIPT
1. From the idle prompt, tap the
FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password (1234 default).
4. Tap desired option (LAST, BY TRANSACTION # or
BY CARD NUMBER).
5. Follow prompts and transaction receipt prints.
icon will
and press OK.
YES or NO.
OK or CANCEL.
icon to access the