dejavoo Z11 Quick Reference Manual

Quick Reference Guide – Dejavoo Z11 (touch Screen)

Chip/Tap/Swipe/ Manually Enter Credit Card Sale

1. Tap the "Credit" option on the screen.
2. Tap the "Sale" option on the screen.
3. Enter in the dollar amount and press the green "OK" button.
4. Tap, insert, swipe, or manually enter customer card information.
5. If prompted, confirm the sale amount by tapping "YES" or "NO".
6. Wait for the terminal to process the transaction. The terminal will print out a sales
receipt with the details of the transaction.

Debit Sale

*Please note. Merchants should only use this process if they are setup to accept PIN Debit
transactions. If not, please run all debit card sales as credit card sales.
1. Tap the "Debit" option on the screen.
2. Tap the "Sale" option on the screen.
3. Enter in the dollar amount and press the green "OK" button.
4. Tap, insert, or swipe card.
5. If prompted, confirm the sale amount by tapping "YES" or "NO".
6. Ask customer to enter the pin on terminal or pin pad and press the "Ok" green button.
7. Wait for the terminal to process the transaction. The terminal with print out a sales
receipt with the details of the transaction.
Credit Card Return Tap the "Credit" option on the screen
You may issue a refund after a transaction has already been settled.
1. Tap the "Return" option on the screen.
2. Enter the return amount and press "OK" green button.
3. Tap, insert swipe, or enter in customers card information.
4. Confirm the return amount by tapping "YES" or "NO".
5. Wait for the terminal to process the refund. The terminal will print out a receipt with the
details once completed.