dejavoo Z9 Quick Reference Manual

Quick Reference Guide
EMV RETAIL
These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.
IMPORTANT: The terminal's idle prompt displays a selection of payment type icons. The
FAVORITES menu, the icon will take you to the terminal's SERVICES menu and when configured, use the
a CALL ME request.
CHIP CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only) or insert chip card.
5. If prompted, confirm the sale amount by tapping YES or NO.
Conditional on the terminal's configuration.
6. The transaction is processed. Sales receipts will print with
details of the transaction.
DEBIT SALE
1. Tap on the DEBIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, confirm the sale amount by tapping YES or NO.
Conditional on the terminal's configuration.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad
and presses OK.
7. The transaction is processed. Sales receipts will print with
details of the transaction.
CREDIT CARD RETURN
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input the RETURN AMOUNT and press OK.
4. Tap (contactless only), swipe, insert chip card or manually
enter card #.
5. If prompted, confirm the sale amount by tapping YES or NO.
Conditional on the terminal's configuration.
6. The transaction is processed. Sales receipts will print with details
of the transaction.
TERMINAL HELP DESK: 877-358-6797 (option 2)
For touch screen Z-Line models
icon will take you to your
icon for
MANUALLY ENTERED CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Manually input card #.
5. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal's configuration.
6. The transaction is processed. Sales receipts will print with
details of the transaction.
VOID CREDIT TRANSACTION
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input the VOID AMOUNT and press OK.
4. If prompted, confirm the void amount by tapping OK or
CANCEL. Conditional on the terminal's configuration.
5. If prompted, input Manager Password (1234 default).
6. Tap (contactless only) or insert chip card.
7. The transaction is processed. Void receipts will print with details
of the transaction.
VOID BY TRANSACTION #
1. From the idle prompt, tap the
menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping OK or CANCEL.
Conditional on the terminal's configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the
transaction.
E: support@dejavoosystems.com
Z9 & Z11 with AURA icons
(CARD PRESENT)
(CARD NOT PRESENT)
icon to access the FAVORITES
dejavoosystems.com