A program stops responding or crashes repeatedly
N D T H E P R O G R A M
E
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer
responding.
3 Click End Task.
NOTE:
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
operating system
R
U N T H E
P
R O G R A M
in Windows that lets you run programs written for earlier versions of Windows.
For more information, search for the keyword program compatibility wizard in
Windows Help and Support.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off, then restart your computer.
Dell MediaDirect problems
C
H E C K T H E
D
E L L
menu to access Dell MediaDirect Help.
T
O P L A Y M O V I E S W I T H
T H E
D
E L L
D V D P
this software should already be installed.
V
I D E O
Q
U A L I T Y P R O B L E M S
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.
110
Troubleshooting
—
C
O M P A T I B I L I T Y
If you are unable to get a response by pressing a key
—
M
E D I A
D
I R E C T H E L P F I L E F O R I N F O R M A T I O N
D
E L L
M
E D I A
If you purchased a DVD drive with your computer,
L A Y E R
—
Turn off the Use Hardware Acceleration option.
—
If necessary, uninstall and then
—
®
Program compatibility is a mode
W
I Z A R D
—
D
I R E C T
,
Y O U M U S T H A V E A
®
Windows
Use the Help
—
D V D
D R I V E A N D