Dell Alienware m15 Service Manual
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Dell Alienware m15 Service Manual

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Alienware m15
Service Manual
Computer Model: Alienware m15
Regulatory Model: P79F
Regulatory Type: P79F001

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Summary of Contents for Dell Alienware m15

  • Page 1 Alienware m15 Service Manual Computer Model: Alienware m15 Regulatory Model: P79F Regulatory Type: P79F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer................8 ..............................8 Before you begin After working inside your computer..................9 Safety instructions......................10 ......................10 Electrostatic discharge—ESD protection ............................11 ESD field service kit ......................11 Components of an ESD field service kit ..........................11 ESD protection summary ........................12 Transporting sensitive components ............................12...
  • Page 4 Replacing the hard drive....................28 ................................. 28 Procedure ..............................30 Post-requisites Removing the memory modules..................31 ..............................31 Prerequisites ................................31 Procedure Replacing the memory modules..................33 ................................ 33 Procedure ..............................33 Post-requisites Removing the heat sink....................34 ..............................34 Prerequisites .................................34 Procedure Replacing the heat sink.....................36 ................................
  • Page 5 Removing the I/O board....................53 ..............................53 Prerequisites .................................53 Procedure Replacing the I/O board....................55 .................................55 Procedure ..............................56 Post-requisites Removing the coin-cell battery..................57 ..............................57 Prerequisites ................................. 57 Procedure Replacing the coin-cell battery..................58 .................................58 Procedure ..............................58 Post-requisites Removing the touchpad....................59 ..............................
  • Page 6 Replacing the display assembly..................69 .................................69 Procedure ..............................71 Post-requisites Removing the system board..................... 72 ..............................72 Prerequisites ................................. 72 Procedure Replacing the system board..................... 76 ................................ 76 Procedure ..............................78 Post-requisites ....................78 Entering the Service Tag in the BIOS setup program Removing the power-button board..................79 ..............................
  • Page 7 System setup........................96 ..............................96 BIOS overview ..........................96 Entering BIOS setup program ..............................96 Navigation keys ..............................96 Boot Sequence ............................97 System setup options ..........................100 Clearing CMOS settings ..................101 Clearing BIOS (System Setup) and System passwords Troubleshooting......................

  • Page 8: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Click Start → Power →...

  • Page 9: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 10: Safety Instructions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 11: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti- static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from...

  • Page 12: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 13: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe...

  • Page 14: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 15 Component Secured to Screw type Quantity Screw image Hinges Palm-rest assembly M2.5x2.5 Power-adapter port System board and palm- M2x3 rest assembly Power-button board Palm-rest assembly M2x3 USB Type-C port System board M2x3 bracket System board Palm-rest assembly M2x2 Keyboard bracket Palm-rest assembly M1.2x2.2 Keyboard...

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Loosen the three captive screws on the base cover. Remove the six screws (M2.5x10) that secure the base cover to the palm-rest assembly.
  • Page 17 Rotate the base cover from front to back and remove the base cover off the palm-rest assembly.
  • Page 18 Using the pull tab, disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.

  • Page 19: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the battery cable to the system board.
  • Page 20 Rotate the cover from back to front and place the base cover on the palm-rest assembly, and snap the base cover into place. Tighten the captive screws on the base cover. Replace the six screws (M2.5x10)that secure the base cover to the palm-rest assembly.
  • Page 21 Replace the two screws (M2.5x10) in the back that secure the base cover to the palm-rest assembly.

  • Page 22: Removing The Battery (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 23: Replacing The Battery (Half-Length)

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 24: Removing The Battery (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 25: Replacing The Battery (Full-Length)

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 26: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 27 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard drive off the hard-drive bracket. Disconnect the interposer from the hard-drive assembly.

  • Page 28: Replacing The Hard Drive

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.
  • Page 29 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. Replace the four screws (M2x5) that secure the hard-drive assembly to the palm-rest assembly. Connect the hard-drive cable to the system board.

  • Page 30: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 31: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 32 Remove the memory modules from the memory-module slot.

  • Page 33: Replacing The Memory Modules

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 34: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 35 Lift the heat-sink assembly off the system board. Remove the fans.

  • Page 36: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.

  • Page 37: Post-Requisites

    Connect the right fan cable to the system board. Post-requisites Replace the base cover.

  • Page 38: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 39 Lift the fans off the heat sink.

  • Page 40: Replacing The Fans

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the fans on the heat sink and align the screw holes on the fans to the screw holes on the heat sink.

  • Page 41: Post-Requisites

    Replace the two screws (M2x3) that secure the fan to the heat sink. Post-requisites Replace the heat sink. Replace the base cover.

  • Page 42: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 43 Disconnect the antenna cables from the wireless card.

  • Page 44: Replacing The Wireless Card

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 45: Post-Requisites

    Route the antenna cables on to the securing clips on the system board. Post-requisites Replace the base cover.

  • Page 46: Removing The Solid-State Drive/Intel Optane Memory Module

    If these configurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield. NOTE: Depending on the number of M.2 solid-state drives installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield.

  • Page 47: Procedure To Remove M.2 2280 Solid-State Drive

    If these configurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield. NOTE: Depending on the number of M.2 solid-state drives installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield.
  • Page 48 Lift the M.2 thermal shield from the palm-rest assembly and system board. Remove the screw (M2x2) that secures the M.2 2280 card to the palm-rest assembly. Slide and remove the M.2 2280 card from the M.2 card slot on the system board.

  • Page 49: Replacing The Solid-State Drive/Intel Optane Memory Module

    If these configurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield. NOTE: Depending on the number of M.2 solid-state drives installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield.
  • Page 50 Replace the screw (M2x3) that secures the M.2 2230 bracket to the palm-rest assembly. Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board.

  • Page 51: Procedure To Replace M.2 2280 Solid-State Drive

    If these configurations are installed After Point-of-Sale (APOS), contact Dell support for the thermal shield. NOTE: Depending on the number of M.2 solid-state drives installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield.

  • Page 52: Post-Requisites

    Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest assembly. Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board. Replace the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest assembly and system board. Post-requisites Replace the base...

  • Page 53: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 54 Lift the I/O board off the palm-rest assembly.

  • Page 55: Replacing The I/O Board

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the USB ports on the I/O board with the slots on the palm-rest assembly.

  • Page 56: Post-Requisites

    Adhere the tape that secures the I/O-board cable to the I/O board. Post-requisites Replace the base cover.

  • Page 57: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 58: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Adhere the tape that secures the coin-cell battery to the palm-rest assembly.

  • Page 59: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 60: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide and place the touchpad into the slot on the palm-rest assembly. Ensure that the touchpad is aligned with the guides available on the palm-rest assembly, and the gap on either sides of the touchpad is equal.

  • Page 61: Post-Requisites

    Slide the touchpad cable into the connector on the system board and close the latch to secure the touchpad cable. Post-requisites Replace the battery (half-length) or the battery (full-length), whichever applicable. Replace the base cover.

  • Page 62: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 63: Replacing The Speakers

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 64: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 65: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the power-adapter port cable to the system board. Adhere the tape that secures the power-adapter port cable to the system board.

  • Page 66: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 67 Remove the two screws (M2.5x2.5) that secures the hinges to the palm-rest assembly.
  • Page 68 Rotate the display assembly inward and lift up and away from the palm-rest assembly.

  • Page 69: Replacing The Display Assembly

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Open the hinges to 90 degree and place the display assembly on the palm-rest assembly by rotating outward.
  • Page 70 Replace the two screws (M2.5x2.5) that secures the hinges to the palm-rest assembly. Close the display and turn the computer over. Slide the display cable into the connector on the system board and close the latch to secure the cable. Adhere the tape that secures the display cable to the system board.

  • Page 71: Post-Requisites

    Connect the camera cable to the system board and adhere the tape that secures the camera cable to the system board. Post-requisites Replace the power-adapter port. Replace the wireless card. Replace the base cover.

  • Page 72: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 73 Open the latch and disconnect the display cable from the system board. Disconnect the speaker cable from the system board. Open the latch and disconnect the keyboard cable from the system board. Open the latch and disconnect the touchpad cable from the system board. Open the latch and disconnect the keyboard back-light cable from the system board.
  • Page 74 11 Disconnect the power-button cable from the system board. 12 Remove the five screws (M2x2) that secure the system board to palm-rest assembly.
  • Page 75 13 Lift the system board off the palm-rest assembly.

  • Page 76: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 77 Connect the speaker cable to the system board. 10 Connect the display cable and close the latch to secure the cable. 11 Adhere the tape that secures the display cable to the system board. 12 Align the screw holes of the USB Type-C port bracket with the screw holes on the system board.

  • Page 78: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 79: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 80: Replacing The Power-Button Board

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the power-button board with the screw holes on the palm-rest assembly.

  • Page 81: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
  • Page 82 Remove the eight screws (M1.2x2.2) that secure the keyboard bracket to the palm-rest assembly. Remove the 33 screws (M1.2x1.9) that secure the keyboard to the palm-rest assembly. Lift the keyboard off the palm-rest assembly.

  • Page 83: Replacing The Keyboard

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
  • Page 84 Replace the eight screws (M1.2x2.2) that secure the keyboard bracket to the palm-rest assembly. NOTE: The keyboard is shipped with a Mylar, that has to be adhered to the keyboard bracket after replacing the screws. Mylar has three layers: clear release paper, black Mylar, and blue Mylar.
  • Page 85 Peel the left black Mylar, along with the blue Mylar from the clear release paper.
  • Page 86 Using the alignment holes, adhere the keyboard Mylar on the left side of the keyboard bracket.
  • Page 87 Peel the right black Mylar, along with the blue Mylar from the clear release paper.
  • Page 88 Using the alignment holes, adhere the keyboard Mylar on the right side of the keyboard bracket.
  • Page 89 Peel the blue Mylar from both the sides.

  • Page 90: Post-Requisites

    Post-requisites Replace the system board. Replace the power-adapter port. Replace the coin-cell battery. Replace the solid-state drive/Intel Optane. Replace the board. Follow the procedure from step 2 to step 7 in Replacing the heat sink. Replace the wireless card. Follow the procedure from step 4 to step 6 in Replacing the hard drive.

  • Page 91: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 93: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites Replace the keyboard.
  • Page 94 11 Replace the board. 12 Replace the solid-state drive/Intel Optane. 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive. 14 Replace the battery (half-length) or the battery (full-length), whichever applicable. 15 Replace the base cover.

  • Page 95: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 96: System Setup

    Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 97: System Setup Options

    • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: •...
  • Page 98 Table 4. System setup options—Advanced menu Advanced Intel(R) SpeedStep(TM) Enables you to enable or disable Intel Speedstep Technology. Default: Enabled NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Integrated NIC Enables you to enable or disable the on-board LAN controller.
  • Page 99 Enable or disable BIOS Auto-Recovery. Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable SupportAssist OS recovery. Default: Enabled...

  • Page 100: Clearing Cmos Settings

    Security BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled Table 6. System setup options—Boot menu Boot Boot List Option Displays the available boot options.

  • Page 101: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 102: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 103: Running The Epsa Diagnostics

    Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 104: Enabling Intel Optane Memory

    • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white — Caps Lock enabled. • Off — Caps Lock disabled. Enabling Intel Optane memory On the taskbar, click the search box, and then type Intel Rapid Storage Technology. Click Intel Rapid Storage Technology.

  • Page 105: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 106: Getting Help And Contacting Alienware

    NOTE: Availability varies by country/region and product, and some services may not be available in your country/ region. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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