Keyboard Problems; Unexpected Characters; Lockups And Software Problems; The Computer Does Not Start Up - Dell XPS M2010 Owner's Manual

Keyboard problems

C O M P U T E R B A S E D O E S N O T R E C O G N I Z E W I R E L E S S K E Y B O A R D
R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S
See "Dell Diagnostics" on page 87. If the tests indicate a defective keyboard, contact Dell. See "Contacting Dell" on
page 150.

Unexpected characters

I S A B L E T H E N U M E R I C K E Y P A D
D
instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

The computer does not start up

N S U R E T H A T T H E
E A C

The computer stops responding

NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

A program stops responding

A program crashes repeatedly

NOTE:
Software usually includes installation instructions in its documentation or on other media, such as a CD.
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N
98
Troubleshooting
— Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics.
— Press <Num Lk> to disable the numeric keypad if numbers are displayed
A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T
If you are unable to get a response by pressing a key on your keyboard or
—
— If necessary, uninstall and then reinstall the program.
— See "Pairing the Keyboard" on page 27.
.