Paccar PACMOBILE 40X User Manual page 16

5. Troubleshooting
5.1 Service-line structure
The service-line is structured in such a way that simple faults can be fixed with the help of
the 1st line support. Depending on the complexity of the issue, you will be further directed
to the specific service department.
Support line
1st line support
2nd line support
3rd line support
5.2 Troubleshooting table
Fault
There is no LED active for more than
10 seconds
The red LED is active
Contact
Helpdesk (24/7)
Local service company
issued by Heliox
Heliox service department
Note:
A report of every executed service action must be made and sent to the Heliox
support e-mail address. Refer to section Contact information on page 5. It is
important to mention the type number and serial number of the product in the report.
Note:
Refer to section Charging indicators (LED) on page 10 for the normal functioning of
the active LEDs.
Note:
If other problems occur during operation, use the service-line structure to contact
the correct service department. Refer to section Service-line structure on this page.
Action
Reset of the EVSE
Physical check, measurements and
a hard-reset
Additional support
Action
Check the mains connection
1. Use the troubleshooting section of the
maintenance manual to identify the fault. 2. Use the
service-line structure to contact the correct service
department. Refer to section Service-line structure
on this page.
16