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STEP BY STEP TROUBLESHOOTING
We all experience problems with our computer from time to time so don't panic!
Although it might seem like a serious problem, in most cases it needs a simple fix that you can carry out
without the need to call for help. Use this troubleshooting guide to help solve some common problems.
Step 1 – Check your documentation
User's Guide (For specific models only)
• Provide basic information.
Electronic User's Guide (For specific models only)
• The Electronic User's Guide contains details and information about your computer.
Step 2 – Use the tools included on your computer
Windows and NEC have included powerful tools on your computer. Before you contact NEC, please try the
following:
• Use NEC Smart Restore to reinstall any of the software or drivers that are supplied with your computer. If
you need to reinstall software or drivers for other items, please check the user manual supplied with the
product, or the manufacturer's website.
• Use Windows System Restore to restore your computer to previous state.
• If you are still experiencing problems, use the NEC RECOVERY Program to restore your computer to its
original configuration.
Step 3 – Contacting NEC
If you are not able to resolve your problem you can contact NEC Customer Support. Please check the
terms of you warranty, and have your computer's serial number on hand before you call us. Please
write down any error message causing the problem, and have the computer in front of you, switched on
if possible.
Service & Warranty Section
(For specific models only)
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