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HIGH EFFICIENCY AIR/WATER HEAT PUMPS OPERATING MANUAL ► AIR HAWK 1850 TRANSLATION OF THE ORIGINAL MANUAL VALID FROM OTS APP SOFTWARE VERSION V03.01.XXX...
Setting seasonal operation OTS systems and user administration 11.5 Weather-compensated controller 22.1 Registration 11.5.1 Heating curve 22.2 System overview 11.5.2 Cooling curve 22.2.1 User administration 11.6 Enabling heating/cooling 22.3 Changing user data 11.7 Room temperature compensation 22.4 Change password www.ochsner.com | BA_982079_AIR_HAWK_1850_ih_EN...
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32.1 DHW circulation pump 32.1.1 Return temperature 32.2 Pool heating system 32.2.1 Operating program 32.2.2 Parameters 32.2.3 Operating data 32.2.4 Relay test 32.3 Auxiliary energy generator 32.3.1 Operating program 32.3.2 Parameters 32.3.3 Operating data 32.3.4 Relay test BA_982079_AIR_HAWK_1850_ih_EN | www.ochsner.com...
The latest version qualified contractor. of the operating manual can be found on the OCHSNER homepage in the download area. ► We recommend an annual inspection (to assess the appliance‘s actual state) and if necessary any main-...
Must not be disposed of with household waste Observe the following safety information and instructions for the appliance. Low flammability ► Only qualified contractors should carry out the elec- trical work and installation of this appliance. Only qualified contractors may open the appliance. BA_982079_AIR_HAWK_1850_sh_EN | www.ochsner.com...
► Commissioning of the appliance may be carried out ► Keep potential sources of ignition away from areas only by OCHSNER Customer Service or by customer where refrigerant could leak out. service partners authorised by OCHSNER. ► The refrigerant used is assigned to safety class A2L.
The outdoor air is routed through the outdoor unit by means of a fan. The indoor and outdoor units are connected through refrigerant lines. Due to the defrosting mode integrated into OCHSNER air/ water heat pumps, the system also operates flawlessly at temperatures below -15°C.
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How split systems work 00_400_200_202_01_split_Funktionsweise_EN | www.ochsner.com...
The condenser takes the form of a plate heat exchanger. The plate heat exchanger is built of stainless steel and insulated on all sides against condensation and heat loss. The system must be engineered using an OCHSNER standard hydraulic schematic or an OCHSNER special hydraulic system.
2x mixed circuit (heating and/or cooling) ► 1x directly heated DHW tank ► 1x heat pump (heating and cooling) Name plate To identify your heat pump, name plates are attached to the indoor and outdoor unit. 1 Name plate on indoor unit 00_200_202_02_02_003_EN | www.ochsner.com...
(e.g. Regulation (EU) No 517/2014 and SI 2021/543). OCHSNER Customer Service will be pleased to help in carrying out maintenance and testing, in particular as re- quired by these regulations. You can find more information at www.ochsner.com.
(WNA) and if necessary the heat source system the service life of the system. (WQA) using the flow meters specified by OCHSNER. ► For the system user, this reduces the risk of system When non-routine work takes place that requires refilling failure.
Standard settings for the controller are Problem Possible cause Solution set by OCHSNER Customer Service as part of the Too little DHW The power supply Check the safety device on commissioning process. The system user and their...
This way, safety functions such as frost protection remain active. Material damage If the power supply to the heat pump system is interrupted and there is a risk of frost, drain the system on the water side. BA_982079_AIR_HAWK_1850_ba_EN | www.ochsner.com...
The main screen shows current temperatures and the sta- tus of the heat pump. There is a separate main screen for each heating circuit and each DHW circuit. Swipe side- ways on the touchscreen to switch between the individual circuits. www.ochsner.com | OTS_EN...
(heat pump, electric immersion heater, boiler, etc.) has its own submenu. 9.3.8 Current DHW temperature In addition to the current heating circuit temperature, the current temperature of the DHW circuit is also displayed in the heating circuit. 1 Circuit identifier 2 Name OTS_EN | www.ochsner.com...
Complete the registration form. Material damage After successful registration, you will receive a confirma- The OTS app is available from OCHSNER in the tion email. “Google Play Store” and “App Store”. Apps from the “Google Play Store” and “App Store” undergo »...
» ways delayed. Press the plus or minus button to adjust the “Target » Perform only one adjustment per day. room temperature”. OTS_EN | www.ochsner.com...
The temperature is always regulated to the reduced target value. The Comfort program is the default operating program of the heating circuit. In this mode, a time program can be used. (See page 35, Time program) www.ochsner.com | OTS_EN...
(See page 23, Weather-compensated controller) reduced cool- cooling mode: Target room temperature standard cool- Note A change in the target room temperatures also Target room temperature reduced cooling changes the energy consumption of the heat pump system. OTS_EN | www.ochsner.com...
Only cooling Only cooling mode is enabled. There is no heating. enabled Control takes place in accordance with the set cooling curve. This setting prevents heating mode from starting up, for example on a cold summer day. www.ochsner.com | OTS_EN...
8 Heating curve calculated by controller (applicable when target room temperature is less than heating curve reference room temperature) 9 Heating function active 10 Heating function not active OTS_EN | www.ochsner.com...
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» Enter the initial setting values in the modification list. (See page 25, Modification list) » Return to the main screen. Version 2: There is no required heating curve from a pre- vious heating system. www.ochsner.com | OTS_EN...
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Modification list Date Flow temper- Flow tem- Heating limit Outdoor tem- Standard Heating curve Comments ature at base perature at perature base outdoor tem- reference point standard point perature room temper- outdoor tem- ature perature Initial setting OTS_EN | www.ochsner.com...
9 Cooling curve calculated by controller (applicable when target room temperature is less than cooling curve reference room temperature) 10 Cooling function active 11 Cooling function not active www.ochsner.com | OTS_EN...
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Select the heating circuit for which you want to make ways delayed. a change. » Perform only one adjustment per day. » Select “Cooling curve”. Version 1: There is a required cooling curve from a previ- ous heating system. OTS_EN | www.ochsner.com...
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Modification list Date Flow temper- Flow tem- Cooling limit Outdoor tem- Standard Cooling Comments ature at base perature at perature base outdoor tem- curve refer- point standard point perature ence room outdoor tem- temperature perature Initial setting www.ochsner.com | OTS_EN...
The temperature is regulated to the perature sensor. target value: Target room temperature standard heating » If you want room temperature compensation, contact your system partner or switch to expert mode. OTS_EN | www.ochsner.com...
Press the plus or minus button to adjust the target here. DHW temperature. 11.9.1 Viewing operating data » Open the menu. » Select the heating circuit for which you want to view the operating data. » Select “Operating data”. www.ochsner.com | OTS_EN...
DHW. The modified mixing ratio produces a larger DHW ca- pacity. 12.2.1 Setting the operating program Via the main screen, you can choose between the following operating programs for each DHW circuit. ► OTS_EN | www.ochsner.com...
The temperature is regulated to the target value: Target value for Eco The switching differentials can be changed via the menu. The DHW temperature falls below the tar- » get value by the value set here. Open the menu. www.ochsner.com | OTS_EN...
3 Current temperature at temperature sensor In order to save energy, we recommend that an- 4 Heat demand ti-legionella mode is coordinated with the time program for DHW mode. (See page 37, Example of a DHW time program) OTS_EN | www.ochsner.com...
There is a charging shutdown. used, the DHW heat input must be adjust- shutdown ed for optimum operation. This parameter is set by OCHSNER Customer Service Priority mode There is a smart grid demand. The heat during commissioning. pump is in the following mode: Priority mode www.ochsner.com | OTS_EN...
DHW circuit are set at the factory so that the sys- tem always heats to the respective standard value. 1 Time program Note For heating circuits, a time program is only possible in the following operating program: “Comfort” (See page 20, Operating program) OTS_EN | www.ochsner.com...
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Reduced target The switching times between the standard value target value and reduced target value can be set individually for each day. The tem- perature is regulated to the reduced target value in the blue area. www.ochsner.com | OTS_EN...
Time program 13.1.1 Example of a DHW time program 1 Reduced target value 2 Standard target value 3 Anti-legionella mode target value A Monday B Tuesday C Wednesday D Thursday E Friday F Saturday G Sunday OTS_EN | www.ochsner.com...
The activity of the electric auxiliary heater has the option to be shown on the heat pump display. Maximum The auxiliary heater is switched off be- » Inform OCHSNER Customer Service during temperature cause the flow temperature is too high. shutdown commissioning if you require this optional ver- sion (CH).
With this configuration the Forced draw-off auxiliary heating bivalent point is bypassed. Electricity tariff (BWPZH) The auxiliary heating is shutdown nevertheless only activated Setting the bivalent point if required. » Open the menu. » Select “Auxiliary heater”. » Select “Settings”. OTS_EN | www.ochsner.com...
In priority mode, the set target value for the buffer tank is The DHW temperature falls below the tar- increased/reduced by the following parameter: get value by the value set here. ► Target room temperature increase ► Target buffer temperature increase www.ochsner.com | OTS_EN...
Open the menu. » Select “Heat management”. » Select “Operating data”. » Output demand The maximum heat pump output is only required at ex- tremely low standard outdoor temperatures. The warmer it becomes, the lower the required output. OTS_EN | www.ochsner.com...
31/12/20xx at 23:59 h: Parameters Description Unit Heating energy This indicates the absolute energy gen- ► The values under the heading “Current values” are erated in heating mode. moved to the values with the heading “1 year ago”. www.ochsner.com | OTS_EN...
Status: Off/On Modbus communication is activated during commissioning Display on the heat pump by OCHSNER customer service or by a customer service partner authorised by OCHSNER. If a building management system is used for control, all standard main screens are no longer displayed. Only es- Note sential settings are still possible on the user interface/app.
The heating system is switched off. Heating The heating system is in heating mode. Domestic hot The heating system is in DHW mode. water Cooling The heating system is in cooling mode. Defrost The heating system is in defrosting mode. www.ochsner.com | OTS_EN...
Faults may only be rectified by a qualified con- ing circuit 3 max. flow tempera- tractor. Standard settings for the controller are set ture), check 3-way by OCHSNER Customer Service as part of the switching module for commissioning process. The system user and their heating/DHW, mix- ing valve service partner are responsible for any further cor- rections and program settings.
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[#90.1] Minimum super- Contact service Service air temperature partner partner heating, expansion partner partner valve 2 [#49] Evaporator Contact service Service discharge air tem- partner partner [#90.2] Minimum su- Contact service Service perature perheating, partner partner economiser www.ochsner.com | OTS_EN...
If the time has elapsed, DHW charging is discontin- » ued, and an alarm is triggered. The DHW charging function In the next window, select “Yes”. is blocked until midnight. The alarm cannot be acknowl- edged manually. » System lockout OTS_EN | www.ochsner.com...
Even in emergency mode, you can set the target In the case of certain faults, neither the heat pump nor the values and time programs. This enables you to re- electric auxiliary heater can ensure safe operation. No heat duce additional heating costs. is generated. www.ochsner.com | OTS_EN...
Data connection to cloud 21. Data connection to cloud Procedure » Contact your service partner. The device is connected to the OCHSNER Cloud via the internet. You can deactivate this connection. Contact your service partner. 20.5 Reporting errors and faults Note Controller software updates and remote heat pump You can report errors and faults directly via the app.
» 5 The commissioning date is displayed here. This is Select “Change password”. entered by OCHSNER Customer Service during commissioning. » Change the password. 6 You can set the required time zone in this menu.
The data consumption of the heat pump varies de- pending on how it is operated. It is therefore not possible for OCHSNER to provide an estimate. If 24.1 Language and location the data volume is too low and it is exceeded, this...
OTS Cooling curve app. Cooling limit The latest version of the operating manual can be found on the OCHSNER Parameters Description Unit homepage in the download area. V00.14.004 V00.15.XXX...
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E = B > C - D/2 sensor. If the set heating curve and the room temperature compen- sation result in a target flow temperature that is lower than the room temperature, then the target flow temperature OTS_EN | www.ochsner.com...
In addition to the standard settings for the heating curve, Note other settings are also possible in expert mode. If “Room temperature compensation correction factor Kp”is set to 0, no room temperature com- pensation will take place. www.ochsner.com | OTS_EN...
The outdoor temperature must rise above the “Cooling limit” by the value set here to enable cooling mode. 1 Cooling limit 2 Switch-ON differential cooling limit 3 Average outdoor temperature 4 Cooling is enabled OTS_EN | www.ochsner.com...
The actual value is still above the target value. The compressor stops. A Compressor OFF B Compressor ON C Target value D Actual value E Output demand T = Temperature P = Compressor output t = Time www.ochsner.com | OTS_EN...
If the buffer temperature is too low, condensate may start to form on the buffer tank due to humidity. This leads to a risk of mould formation. 1 Maximum buffer temperature 2 Set target buffer temperature 3 Actual buffer temperature OTS_EN | www.ochsner.com...
This indicates the electrical EHWP consumption, heat energy consumed in the de- » pump, heating fined period by the heat pump Select “Settings”. for heating. The parameters can be found under the following menu item: “Buffer temperature limit” www.ochsner.com | OTS_EN...
The increase values can be set via the menu. DHW heating. » Open the menu. » Select the heating circuit for which you want to make a change. OTS_EN | www.ochsner.com...
The heat pump is in cooling mode Select “OFF”. Smart Grid is in the Forced draw-off op- » erating mode Select “Operating program, screed drying program”. » The increase/decrease can be adjusted via the menu. Select “ON”. www.ochsner.com | OTS_EN...
If the target value is not reached, the target temperature remains unchanged until it is achieved. Only then will the program continue. unchanged until it is achieved. Only then will the program continue. This can extend the screed drying program. This can extend the screed drying program. OTS_EN | www.ochsner.com...
If there are test phases where the target value is not reached, this can extend the screed drying program con- siderably. Status of The current phase of the screed drying screed drying program is shown here. program www.ochsner.com | OTS_EN...
The status for the relay test can be set » ing circuit here. Select “Alarms” Inactive The relay test is not active. Control takes place automatically. All actuators are switched off. Mixing valve The heating circuit mixing valve is being opening opened. OTS_EN | www.ochsner.com...
This priori- tisation is standard. If you would prefer a different prioritisation, please contact your service partner. The DHW circulation pump is switched on and off via these two parameters. www.ochsner.com | BA_982079_AIR_HAWK_1850_OTS_EN...
The heat pump is in the “Manual heat- » ing” operating program. This operating Select “Operating program”. program can only be set by OCHSNER Customer Service and should only be » Select “Operating program heat pump”. used for testing purposes.
» Select the time program for “Silent mode” from the drop-down menu. For the AIR HAWK 1850, it is possible to select a mode that will reduce the noise level at the outdoor unit. Note “Silent mode” can significantly reduce the output of the heat pump, resulting in a loss of comfort.
The master heat pump and the controlled heat pumps are set during commissioning by OCHSNER customer service or by a customer service partner authorised by OCHSNER. 30.1 Visualisation on user interface In the case of the master heat pump, visualisation on the user interface is the same as for an individual system.
Factory settings 31. Factory settings Parameters Unit AIR HAWK 1850 Target room temperature °C standard heating Target room temperature re- °C duced heating Target room temperature °C standard cooling Target room temperature re- °C duced cooling Heating limit °C Outdoor temperature base °C...
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Factory settings Parameters Unit AIR HAWK 1850 Switching differential ON - room too cold Switching differential OFF - room too warm Switching differential ON - room too warm Switching differential OFF - room too cold OFF - Outage time Maximum flow temperature °C...
The runtime of the DHW circulation pump has been » reached: Open the menu. » Select the DHW circuit for which you want to adjust the DHW circulation pump setting. » Select “Settings”. » Make the required adjustments. www.ochsner.com | OTS_ZSM_EN...
You must be in expert mode to use this function. Parameters Description Unit Pool flow tem- A flow temperature can be set for the °C perature pool heating system. This should be 10 K higher than the required pool tempera- ture. OTS_ZSM_EN | www.ochsner.com...
Minimum runt- Here, you set the minimum time the auxiliary energy generator must run after switching on. Minimum Here, you set the minimum time the auxil- standby time iary energy generator must stand by after being switched off. www.ochsner.com | OTS_ZSM_EN...
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DHW”. the “Bivalent point”, a temperature window is cre- » ated in which no heating takes place. Return to the main screen. » Do not set the “Heat pump bivalent point” higher than the “Bivalent point”. OTS_ZSM_EN | www.ochsner.com...
Hours of op. This indicates the hours that the OTS More detailed information about the relay test can be found controller requested the auxiliary energy in the relevant section. (See page 63, Relay test) generator for DHW mode. www.ochsner.com | OTS_ZSM_EN...
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ERP DATA GENERAL AIR HAWK 1850 C12A Low temperature heat pump: With auxiliary heating appliance: Combination heater with heat pump: TEMPERATURE APPLICATION: LOW / AIR HAWK 1850 C12A CLIMATIC CONDITIONS: COLDER Nominal heating output [P rated] (for heating appliances...
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TEMPERATURE APPLICATION: LOW / AIR HAWK 1850 C12A CLIMATIC CONDITIONS: COLDER Auxiliary heating appliance: Nominal heating output [Psup] 15.6 (For heating appliances and combination heaters with heat pump, the nominal heating output of an auxiliary heating appliance Psup is equal to the additional heating output sup(Tj).)
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TEMPERATURE APPLICATION: MEDIUM / AIR HAWK 1850 C12A CLIMATIC CONDITIONS: COLDER Auxiliary heating appliance: Nominal heating output [Psup] 15.5 (For heating appliances and combination heaters with heat pump, the nominal heating output of an auxiliary heating appliance Psup is equal to the additional heating output sup(Tj).)
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TEMPERATURE APPLICATION: MEDIUM / AIR HAWK 1850 C12A CLIMATIC CONDITIONS: AVERAGE Nominal heating output [P rated] (for heating appliances and combination heaters with heat pump, the nominal heating output P rated is equal to the design load in heating...
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TEMPERATURE APPLICATION: LOW / AIR HAWK 1850 C12A CLIMATIC CONDITIONS: WARMER Specified output for partial load [Pdh]: Outdoor air tempera- 10.86 ture [Tj]=+12°C / Indoor air temperature=20°C Specified output for partial load [Pdh]: Outdoor air tempera- 18.21 ture [Tj]=Tbiv / Indoor air temperature=20°C Specified output for partial load [Pdh]: Outdoor air tempera- 38.01...
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TEMPERATURE APPLICATION: MEDIUM / AIR HAWK 1850 C12A CLIMATIC CONDITIONS: WARMER Power consumption in operation with crankcase heating 0.000 [PCK] Output control Variable Indoor sound power level [LWA] dB(A) Outdoor sound power level [LWA] dB(A) Annual energy consumption [QHE]...
R32 refrigerant is a fluorinated greenhouse gas listed in the Kyoto Protocol. R32 refrigerant must not be discharged into the atmosphere. Note The refrigerant used is assigned to safety class A2L. It is not harmful to the environment and is of low flammability. www.ochsner.com | BA_982079_AIR_HAWK_1850_EN02...
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Customer service hotline: +41 (0) 800 100 911 kontakt@ochsner.at kontakt@ochsner.de kontakt@ochsner.com www.ochsner.com www.ochsner.com www.ochsner.com Head Office/Factory OCHSNER Sp. z o.o. Ochsner-Strasse 1 PL 31-302 Kraków 3350 Haag ul. Pod Fortem Nr. 19 Austria Tel.: +48 (0)12 4214527 Hotline for system partners: +43 (0) 820 201020 kontakt@ochsner.pl...
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