Dell LATITUDE D410 Quick Reference Manual page 21

A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N
A program is designed for an earlier Windows operating system
I F Y O U A R E U S I N G W I N D O W S
Compatibility Wizard configures a program so that it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility
Wizard.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R
C
T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
M E N U
Start
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 2 / 1 0 / 0 4 – F O R P R O O F O N LY
FILE LOCATION: J:\DL\DL044400\DTP\U4796eb0.fm
— If necessary, uninstall and then reinstall the program.
X P, R U N T H E P R O G R A M
— If you are unable to get a response by pressing a key on your keyboard or
—
C O M P A T I B I L I T Y W I Z A R D
, F L O P P I E S , O R C D
— The Program
S
Quick Reference Guide
21