S E A D I F F E R E N T T E L E P H O N E L I N E
Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
Ensure that you hear a click when you insert the telephone line connector into the modem.
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
U N T H E
O D E M
E L P E R D I A G N O S T I C S
Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is
not available on certain computers.)
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next
to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service
C A N T H E C O M P U T E R F O R S P Y W A R E
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program
may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
Before you begin any of the procedures in this section, follow the safety instructions in the Product
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
Click the Start button, point to Programs and then click Modem
I N D O W S
Ensure that you have subscribed to an Internet
N T E R N E T
If you are experiencing slow computer performance, you frequently