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StarCharge Artemis 7kW Technical Manual

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Artemis 7/11kW Charging Syste
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Summary of Contents for StarCharge Artemis 7kW

  • Page 1 Technical Manual Artemis 7/11kW Charging Syste...
  • Page 2 Legal Notice This document is an integral part of the “Charging Infrastructure" technical documentation and is protected by copyright. Without written consent, any use outside the strict limits of copyright law is prohibited. This also applies to files that are duplicated, translated, and photographed, and files that are stored and processed using electronic media.
  • Page 3 Contents Contents 1 Introduction .......................................5 1.1 Function of this document ............................. 5 1.2 Target user.................................... 5 1.3 Version and revision history............................5 1.4 Disclaimer ....................................6 1.5 Copyright ....................................6 1.6 Warranty ....................................7 1.7 Supplier....................................7 1.7.1 Europe ..................................7 1.7.2 APAC ................................... 7 1.7.3 Americas..................................8 2 Safety ........................................
  • Page 4 Contents 4.1.4 Safety protection measures........................... 25 4.2 Preparation for installation............................26 4.2.1 Installation tools..............................26 4.2.2 Installation environment ..........................27 4.2.3 Concrete foundation (if necessary)......................28 4.2.4 Spacing requirements ............................30 4.2.5 Power supply requirements .......................... 31 4.3 Installation procedure..............................33 4.3.1 Unpacking list...............................33 4.3.2 Unpacking inspection ............................
  • Page 5 Abbreviations Abbreviations Alternating Current Cable Management System Direct Current Electric Vehicle Electric Vehicle Supply Equipment Light Emitting Diode EVSE Miniature Circuit Breaker Molded Case Circuit Breaker Open Charge Point Protocol MCCB Residual Current Circuit Breaker with Overcurrent Protection Device OCPP Radio Frequency Identification RCBO Supply Equipment Communication Controller...
  • Page 6 1 Introduction 1 Introduction 1.1 Function of this document Star charge equipment is intended exclusively for charging Electric Vehicles (EV) in both indoor and outdoor areas. To ensure proper usage of the charging station (hereinafter can be referred to as Electric Vehicle Supply Equipment/EVSE or the Charger), the instructions in this manual must always be complied with.
  • Page 7 1 Introduction 1.4 Disclaimer This document has been subject to rigorous technical review before being published. It will subsequently be revised at regular intervals. ● The information in this manual is for informational purposes only. This manual, related manuals, and warnings do not replace your responsibility to use common ●...
  • Page 8 Customer service hotline: +44 20 7096 1752 Customer service E-mail: Service.europe@Star charge.com Homepage: www.Star charge.com Star charge Energy Pte., Ltd. 1.7.2 APAC 1 Harbourfront Pl, 04-09; Singapore 098633 Customer servicehotline: +60 15 4600 0603 Global customer service E-mail: service.global@starcharge.com Homepage: www.starcharge.com V 1.0.0 Star Charge...
  • Page 9 Star Charge Americas Corp. 46571 Fremont Blvd, Fremont, California 94538 Customer service hotline: For North America: +001 917 242 3088 For South America: +0055 21 2018 6947 ● Global customer service E-mail: service.global@starcharge.com ● Homepage: www.starcharge.com V 1.0.0 Star Charge...
  • Page 10 2 Safety 2 Safety 2.1 General safety Before charging your EV, please read the safety rules and usage instructions in this chapter as failure to do so may result in safety hazards or device failure. During the installation and connection of the Charger, it is imperative to comply with the legal acts or regulations set forth by the respective country.
  • Page 11 2 Safety 2.2 Safety symbols Symbols Meanings Electric hazard: This symbol indicates that there is a danger of electric shock. Failure to pay attention to the procedures, practices or improper implementation may cause injuries or death. Only perform operations with this symbol if you fully understand and meet all of the requirements.
  • Page 12 2 Safety 2.3 Engineer requirements Engineers responsible for installation, operation, commissioning, and maintenance should: 2.3.1 Normal requirements Be trained in safety and job skills, and pass the corresponding assessment. Follow the local rules and the instructions in this manual. If any requirements in this manual ●...
  • Page 13 2 Safety Engineers responsible for EVSE installation, operation, commissioning, and maintenance should: 2.3.3 Skill requirements Understand how EVs and EVSEs work, how to troubleshoot common problems, how to maintain EVSEs, how to handle emergencies, and safety knowledge. ● Be familiar with the relevant national safety production rules and regulations, and know about charging safety and emergency treatment methods.
  • Page 14 2 Safety Be careful of ground conditions with iron nails and steel bars. ● Ground conditions: This is to prevent injuries such as piercing, touching, hanging, and falling. ○ ○ Do not dismantle construction site protection facilities, safety signs, and warning signs without ●...
  • Page 15 2 Safety Do not change the original wiring and structure of the EVSE without permission and approval. After the work is completed, restore the components to their original state, check the tools to ○ prevent omissions, and clean and organize the site. ○...
  • Page 16 2 Safety 2.5 Fire safety guidelines for construction sites Do not store flammable and explosive materials on the construction site. ● Flammable and explosive materials: Set up proper storage areas for these materials to prevent accidents. ○ Fire extinguishers: The construction site must have at least two fire extinguishers, such as carbon ○...
  • Page 17 2 Safety If you cannot control the fire, report it to the government department in time for support. Cooperate with the fire brigade for rescue efforts. ○ Collect information about what happened before the fire, what the monitoring system showed, and what witnesses saw.
  • Page 18 3 Product overview 3 Product overview 3.1 Nameplate Artemis 7kW Artemis 11kW Figure 3-1 Nameplates V 1.0.0 Star Charge...
  • Page 19 3 Product overview 3.2 External view 3.2.1 Wall-mounted EVSE 280mm Cable winding groove RFID reader Emergency button (optional) QR code LED status indicator Charging connector unlocking button Charging connector holder V 1.0.0 Star Charge...
  • Page 20 3 Product overview 280mm 3.2.2 Pole-mounted EVSE RFID reader Emergency button (optional) QR code LED status indicator Charging connector unlocking button Charging connector holder Mounting pole V 1.0.0 Star Charge...
  • Page 21 3.3 Technical specifications 3.3.1 Product model Power Model Name AC0070EN025XX Artemis 7kW 11kW AC0110EN025XX Artemis 11kW 3.3.2 Mains supply parameters 7kW: Copper wire cable, with a wire gauge of 6mm 11kW: Copper wire cable, with a wire gauge of 2.5mm...
  • Page 22 3 Product overview 3.3.3 Output of the EVSE Type 2 connector, which meets the standard IEC62196-2 Vehicle connection 230/400Vac(±10%) Output voltage 7kW: Single-phase output: with the maximum value of 11kW: Three-phase output: with the maximum value of Maximum output power 16A per phase 3.3.4 Protection features and integrated components for safety DC leakage current detection: 6mA (has complied...
  • Page 23 3 Product overview 3.3.5 Charging and access Mode 3 Controllers LED status indicator Status indication ISO/IEC 14443A ISO/IEC 15693 ● Card reader ● 4G/ Wi-Fi/Ethernet Network communication OCPP 1.6(JSON) Communication protocol 3.3.6 Operating conditions -30℃~ +50℃ Operating temperature 5%~95% (No condensation) Relative humidity ≤3000 m Altitude...
  • Page 24 3 Product overview 3.3.8 Network communications 4G module ME3630 880~915 MHz 925~960 MHz GSM900 1710~1785 MHz 1805~1880 MHz DCS1800 1920~1980 MHz 2110~2170 MHz WCDMA B1 880~915 MHz 925~960 MHz WCDMA B8 1920~1980 MHz 2110~2170 MHz LTE Band 1 1710~1785 MHz 1805~1880 MHz LTE Band 3 2500~2570 MHz...
  • Page 25 3 Product overview Wi-Fi module 2.4G: IEEE802.11 b/g/n radio Standard 2.4GHz Frequency 12-18dBm Transmit power Wi-Fi-AP (access point) Wi-Fi-STA Profiles Bluetooth module BT 5.3 Standard 2402~2480MHz Frequency range V 1.0.0 Star Charge...
  • Page 26 3 Product overview Support output power adjustable (Maximum output current set by rotary switch, single-phase 6A-32A, 3.3.9 Output power adjustment three-phase 6-16A). Rotary switch Power rate 11kW The Artemis EVSE has passed the CE certification and meets the requirements of RED Directive 3.3.10 Compliance and standard adhered to 2014/53/EU and Low Voltage Directive 2014/35/EU and the following standards: IEC 61851-1:2019...
  • Page 27 3 Product overview 3.4 Charging connector type Star Charge can deliver EVSE with Type 2 connectors on the charging cables. (11kW only) (11kW only) The length of the charging cable outside of this EVSE is 5 m. 3.5 Status of the LED indicator Lighting effect Meaning Steady white...
  • Page 28 3 Product overview 3.6 Emergency button (optional) In the event of an emergency, the user should press the emergency button immediately to cut off power output. Upon activation, the LED indicator will turn red. Please note that the EVSE cannot be remotely reset if the emergency button is pressed, contact our customer service center to solve any problem.
  • Page 29 4 Installation 4 Installation 4.1 Safety notice The installation shall be done by qualified or licensed personnel based on safety and usage 4.1.1 General rules of safety instructions (refer to Chapter 2). ● The installer must always ensure that the installation of the EVSE complies with local regulations. ●...
  • Page 30 4 Installation Only authorized technicians can install and maintain the product. These technicians must: 4.1.3 Requirements for installation personnel Understand and follow the safety instructions and product installation sections in this Manual. Understand and abide by governing local, national and international laws and regulations. ...
  • Page 31 4 Installation 4.2 Preparation for installation 4.2.1 Installation tools Tool type Name Stripping of Purpose Picture Electrician knife insulating layers Wire stripping Stripping of pliers insulating layers Power cable preparation Crimping of pin Crimping pliers terminals Crimping of ring Crimping pliers terminals RJ45 Network Crimping the RJ45...
  • Page 32 4 Installation Warning: Do not perform the installation outdoor on rainy days. 4.2.2 Installation environment -30℃~ +50℃ Operating temperature 5%~95% (No condensation) Relative humidity ≤3000m Altitude ≤1mg/m Dust level No pollutants, such as acid, smoke, etc. Corrosive substance ≤1.5mm/s Vibration No flammable substances on the top and bottom of cabinet Fire prevention...
  • Page 33 4 Installation In the absence of a suitable existing mounting location, constructing a concrete foundation is 4.2.3 Concrete foundation (if necessary) recommended. The concrete foundation must be poured before the installation. Standard dimensions: 400 mm x 400 mm x 500 mm (depth: 500 mm) Adjustable size based on customer requirements and site conditions.
  • Page 34 4 Installation Figure 4-2 The three-view drawing of construction Concrete foundation inspection: Levelness: Ensure proper leveling during concrete pouring. Height: The foundation should be installed higher than ground level, with appropriate space  reserved for maintenance based on site conditions. ...
  • Page 35 4 Installation Maintain sufficient clearance around the EVSE for future maintenance. Refer to Figures 4-3 and 4-4 for 4.2.4 Spacing requirements the required clearances when installing the EVSE near a wall or obstacle. Unit: mm Figure 4-3 Wall mounting maintenance distance diagram Unit: mm Figure 4-4 Pole mounting maintenance distance diagram V 1.0.0...
  • Page 36 4 Installation 4.2.5 Power supply requirements Input voltage: 230/400VAC (±10%) 4.2.5.1 Power requirements Operating frequency: 50/60Hz ● Cable recommendations (Copper Core): ● 7kW: 3 x 6mm² ● 11kW: 5 x 2.5mm² ○ Wall mount cable: Use a flexible wire crimped to the terminal. ○...
  • Page 37 4 Installation Inlet power cable (7kW): 4.2.5.4 List of cables Use a 3 x 6mm² copper core cable (outer diameter 13-18mm). ● For wall-mounted EVSEs, a flexible cable is recommended. ○ If using a 6mm² flexible cable, a KST E6012 pin-type terminal (or equivalent) is recommended ○...
  • Page 38 4 Installation 4.3 Installation procedure 4.3.1 Unpacking list Positioning cardboard x 1 Device Quantity Accessories M6 x 50 self-tapping screw x 5 (1 for standby) EVSE Φ8 x 40 plastic expansion tube x 5 (1 for standby) RFID card (only for RFID version) Cover key Attached document...
  • Page 39 4 Installation The general assembly drawing is shown in Figure 4-6. 4.3.3 Wall mounting Figure 4-6 General assembly drawing of wall mounting (1) Mark the installation position of the EVSE by a marker pen and positioning cardboard. The top of the EVSE should be at least 0.85m above the ground.
  • Page 40 4 Installation Figure 4-8 Mark the drill holes Figure 4-9 Install expansion screws (3) Use the cover key to open the decorative cover of the EVSE, hang the EVSE on the top two extended screws, and insert the two self-tapping screws at the bottom through the front screw mounting hole of the EVSE to fix the EVSE, as shown in Figure 4-10 and 4-11.
  • Page 41 4 Installation Figure 4-12 Remove the charging connector holder (5) If power cable is flexible conductors, it is recommended to use ferrules on stranded wires. Use correct tools to press them. Connection mode of 7kW and 11kW is as shown in Figure 4-13. (a) 7kW (b) 11kW Figure 4-13 Wire stripping...
  • Page 42 4 Installation Figure 4-14 TN/TT 1-phase (230V) Figure 4-15 IT 1-phase(230V) Different wiring modes of 11kW inlet lines are shown in the following Figure 4-16 and 4-17. Figure 4-16 TN/TT 3-phase (230/400V) Figure 4-17 IT 3-phase(230V) After connecting the wires to the terminals, gently tug on each wire to ensure a secure connection. Note: While this manual uses illustrations based on the IEC 60446 standard for wire color coding, national standards may vary.
  • Page 43 4 Installation (6) Insert the network cable into the Ethernet cable port (Network cable is only needed when Ethernet communication is required) and install the SIM card, as shown in Figure 4-18 and Figure 4-19. Figure 4-18 7kW Figure 4-19 11kW Note: The power cable hole and network cable hole are at the bottom of the EVSE, power cable hole is equipped with M25 gland, which is suitable for cable diameters of 13-18mm.
  • Page 44 4 Installation Figure 4-20 Cable glands (7) Check the sealing rubber strip of the wiring window is properly installed, after that reinstall the charging connector holder and tighten the 6 screws, reinstall the decorative cover, and insert the charging connector into the charging connector holder, as shown in Figure 4-21. Figure 4-21 Complete the installation Adjustable Output Power: Refer to 3.3.9 section.
  • Page 45 4 Installation The general assembly drawing is shown in Figure 4-22. 4.3.4 Pole mounting Figure 4-22 General assembly drawing of pole mounting (1) Pole Installation Prepare the pole: Remove the trim cover and cable cover from the pole. Lay the pole flat on the ground. Route the power cable through the designated inlet and outlet holes, as shown in Figure 4-23.
  • Page 46 4 Installation Figure 4-24 Install the pole (3) Install the EVSE Remove the decorative cover of the EVSE with the key, hang the EVSE on the screws above the pole, and then insert the two screws at the bottom through the front screw mounting hole of the EVSE to fix the EVSE, as shown in Figure 4-25.
  • Page 47 4 Installation Figure 4-26 Remove the charging connector holder (5) Complete the installation Check the sealing rubber strip of the wiring window is properly installed, after that reinstall the charging connector holder and tighten the 6 screws, reinstall the decorative cover, and insert the charging connector into the charging connector holder.
  • Page 48 4 Installation 4.4 Check after installation Dispose of all shipping and packaging materials in accordance with local regulations. 4.4.1 Clean up Clean the charging station and surrounding debris, such as small cables, straps, screws, etc. Do not ● leave the installation tools on site or in the charting station (record the type and quantity of tools to ●...
  • Page 49 5 Commissioning 5 Commissioning 5.1 Pre-power on checks Insulation Resistance (IR): Measure the insulation resistance with a multimeter. It should be greater than 1 MΩ (1 megohm). ● Connections: Verify that all screws and electrical connections are secure. Wiring: Ensure proper connection of all phase wires and data cables. ●...
  • Page 50 5 Commissioning 5.4 Login into web configuration 5.4.1 Ethernet (A laptop with a network port and an Ethernet cable needed) Configure the IP address of laptop as shown in Figure 5-1. Figure 5-1 IP Address Configuration Open the browser and input 192.168.88.206, log in with username (Admin) and password (Starcharge123!) as shown in Figure 5-2.
  • Page 51 5 Commissioning Figure 5-2 Web Panel Access Figure 5-3 Web Panel (1) The default work mode of the EVSE is AP which lasts for 5 minutes and then changes to STA mode when 5.4.2 Wi-Fi AP (need a laptop with Wi-Fi) the EVSE is available.
  • Page 52 5 Commissioning 5.5 System status This section is used to tell the user the current firmware version of the charging station, the status of the connected network, and the connected platform. Firmware Version: The current software version number is displayed and can be used to confirm 5.5.1 Common whether the upgrade is successful.
  • Page 53 5 Commissioning Click on the blue arrow to see the details. Charging Station: Displays the connection status of the OCPP platform. ● V 1.0.0 Star Charge...
  • Page 54 5 Commissioning 5.6 System configuration 5.6.1 Basic configuration Functional Description: OCPP is a communication protocol between charge stations and back-end 5.6.1.1 OCPP Configuration platforms. Charge stations and platforms of different manufacturers that conform to this protocol can communicate with each other. The platform can connect multiple charging stations to manage charging stations, including information viewing, remote upgrade, user authentication, remote control and so on.
  • Page 55 5 Commissioning This page displays the factory default customer number for the charging station, which can be modified, About customer Number: but it is generally sufficient to keep the factory mode settings. Usually it is not necessary to fill in, when it is necessary to fill in, the platform will give it. About Authentication Key: Check the option to delete order data.
  • Page 56 5 Commissioning There are four authentication modes. 5.6.1.2 Authentication (1) Authorize registered RFID/NFC Card: The card with the correct key and registered on the OCPP platform (2) Authorize any RFID/NFC Card: The card with the correct key (3) No Authentication Required: plug and charge (4) Authentication with EV MAC address: charging “MAC”(Currently only stations with 15118 can be used) (1) Click “Basic Configuration”.
  • Page 57 5 Commissioning Set the system time of the EVSE to keep it consistent with platform time when off-line. 5.6.1.3 System Time (1) Click “Basic Configuration”. (2) Click "System Time" to set the time. (3) Click “OK” to complete the operation. (1) Click “Basic Configuration”.
  • Page 58 5 Commissioning (1) Click “Basic Configuration”. 5.6.1.5 Factory Reset (2) Click “Factory Reset”. Note: This button is used to restore factory Settings. Be extremely careful when performing this operation. ● This function is only available if the EVSE is not in use. ●...
  • Page 59 5 Commissioning Note: Click Restart Network after you change the configuration every time. The network configuration 5.6.2 Network configuration will only take effect after the network is restarted. After a network reboot, the system will return to the login page. Please wait until the network reboot is complete before logging in again.
  • Page 60 5 Commissioning V 1.0.0 Star Charge...
  • Page 61 5 Commissioning Prerequisite: Insert the SIM before you power on the EVSE. If the EVSE is already on, restart it after the 5.6.2.2 Cellular SIM is inserted. In some countries or regions, when the 4G card is used for network connection, APN must be set. The APN can be obtained from the local network carrier.
  • Page 62 5 Commissioning The Wi-Fi of the charging station has two modes, STA mode and AP mode, and the station can only be in 5.6.2.3 Wi-Fi configuration one of them at the same time. The AP is used for web configuration and the STA is used to connect to the OCPP platform on the extranet.
  • Page 63 5 Commissioning V 1.0.0 Star Charge...
  • Page 64 5 Commissioning After you have successfully set the priority of networking mode, connect the router and charging point 5.6.2.4 IP configuration(Ethernet) with a network cable and check the network connection status according to the "system status".If the network connection fails, refresh the web page or check the network cable connection and restart the charging point.Generally, the setting is set to "Enable"...
  • Page 65 5 Commissioning Generally, the factory setting "Disable" is maintained. If you want to change it, please follow the steps 5.6.2.5 DNS Configuration below: (1) Click “Network Configuration”. (2) Click the pencil icon. (3) Change the status to "Enable". (4) Fill in the DNS (please fill in the form yourself, the picture is only an example and here the DNS can fill in only one).
  • Page 66 5 Commissioning Set an IP to check if it's connected and stop charging if it's disconnected. 5.6.2.6 FCM IP address configuration (1) Click “Network Configuration”. (2) Click the pencil icon. (3) Change the status to Enable and fill in the FCM IP address (The address in the figure is assumed). (4) Click “save”...
  • Page 67 5 Commissioning One-to-many power regulation through external devices. 5.6.2.7 Modbus TCP (1) Click “Network Configuration”. (2) Click the pencil icon. (3) Fill in the port number, here the default is 502 , you can also set your own. (4) Depending on the hardware selection mode, three modbus station table types are provided here:pct(peakcontroller), ECC(Energy Center Controller).
  • Page 68 5 Commissioning V 1.0.0 Star Charge...
  • Page 69 5 Commissioning Application Scenario：The charging stations from our factory do not come with SSH pre-installed. If 5.6.3.2 SSH public key management you wish to use SSH, please upload your public key here and proceed to pair it with the private key. The specific operation is as follows: You can use the State button to enable or disable the SSH Public Key Management function.
  • Page 70 5 Commissioning 5.6.4 Charging configuration Functional Description：This part is the basic settings of the charging station.It is possible to modify 5.6.4.1 Basic configuration EVSE ID, Group Number, Equipment type, etc. as well as to enable screen, sub-board Cover, and QR code. EVSE ID:The station number of the charging station, initialized as the station number of the Parameter Explanation: baseboard,maximum support 40 digits.
  • Page 71 5 Commissioning Adjust the brightness of the light. The factory default display brightness is 100. 5.6.4.2 Indicate brightness adjust (1) Click “Charging Configuration”. (2) Click the pencil icon. (3) Fill in the display brightness (0-100). (4) Click “save” to complete the operation. V 1.0.0 Star Charge...
  • Page 72 5 Commissioning Functional Description：Before initiating charging (card swipe, platform, bluetooth, etc. ), the system 5.6.4.3 Random delay charging will randomly select a number(between 0 and the number you set) for the delay. Note that the plug and charge mode does not support this function. (1) Click “Charging Configuration”.
  • Page 73 5 Commissioning (1) Click “Charging Configuration”. 5.6.4.4 PE Detect (2) Click the pencil icon. (3) Select whether to enable or disable PE detect. If the PE detect is disabled it also means that no further ground faults will be reported. (4) Click “save”...
  • Page 74 5 Commissioning 5.6.4.5 Free charging setting The authentication mode must be Authorize registered RFID/NFC card. Prerequisite： Connected to the OCPP platform. ● ● Functional Description: This function simply means that no authentication is required which is equivalent to plug-and-play mode(note:starting/stopping charging must be done by plugging and unplugging the connector), and I'll explain what each box represents below.
  • Page 75 5 Commissioning Admin Card Enable: After using the Admin Card to authenticate, the subsequent charging station will always be in Free charge mode ( reboot does not affect). ● ○ It is possible to bind two idTags at the same time, but of course it is possible to bind only one(only support 0-9, A-F, a-f).
  • Page 76 5 Commissioning 5.6.5 Power configuration (1) Click “Power Configuration ”. 5.6.5.1 AC current (2) Click the pencil icon. (3) Set the maximum rechargeable current of the charging station, in 0.01A. (4) Click “save” to complete the operation. V 1.0.0 Star Charge...
  • Page 77 5 Commissioning (1) Click “Bluetooth Configuration ”. 5.6.6 Bluetooth configuration (2) Click the pencil icon. (3) The status is selected as “Enable” or “Sub-board Cover Enable”. (4) Set the Bluetooth name (needs to be 8 digits). This entry is ignored if the status selection is Enable “Daughterboard Cover” (i.e. Bluetooth name uses charging station ID).
  • Page 78 5 Commissioning 5.6.7 Upload & Download (1) Click “Upload & DownLoad”. 5.6.7.1 Firmware Upgrade (2) Here you have two ways to do it,drag the zip upgrade package into the firmware upgrade box or click to upload it. (3) Then the “Update Infotips” prompting frame will pop up, click “save” to start uploading upgrade packages.
  • Page 79 5 Commissioning V 1.0.0 Star Charge...
  • Page 80 5 Commissioning (1) Click “Upload & Download”. 5.6.7.2 Configuration import (2) Here you have two ways to do it,drag the configuration file into the configuration import box or click to upload it. (3) Then the “Tips” prompting frame will pop up, click “save” to confirm to upload it. (4) Because the configuration file is usually small, if the upload is successful, the system will restart immediately, and then the page will jump to the login page.
  • Page 81 5 Commissioning 5.6.7.3 Download (1) Click “Upload & Download”. Configuration File Export (2) Click “Configuration File Export”,and then configuration file (bin file) will be immediately downloaded to local. (1) Click “Upload & Download”. Log Download (2) Click “Log Download”. (3) Enter the "Select time for log to download" page to set the date you want to get the log, note that you can only select 1 day here, not a period of time.
  • Page 82 5 Commissioning (1) Click “Upload & Download”. Security Log Download (2) Click “Security Log Download”. (3) Enter the "Select time for log to download" page to set the date you want to get the security log, note that you can only select 1 day here, not a period of time. (4) Click “Save”...
  • Page 83 5 Commissioning SECC Log Download (1) Click “Upload & Download”. Applicable objects：Only for Charging stations with the 15118 function. (2) Click “SECC Log Download”. (3) Go to the “SECC Log Download” page to set the time range you want to view the log for. (4) Click "save"...
  • Page 84 5 Commissioning There are three roles set up, which are: Super Administrator, General Administrator, O&M Specialist, 5.6.8 User management and each role corresponds to different permissions. As the name suggests, super administrator (only one) privileges are the highest. Add/remove users and change passwords (you can only change your own). 5.6.8.1 User list (1) Click “User Management”.
  • Page 85 5 Commissioning 5.7 Other notes 5.7.1 About login User name: Admin (1) Default user name & password: Password: Starcharge123! Note: Once the limit is exceeded, your account will be locked for 1800s. (2) Maximum number of login errors: 6 Prompts if the size of the system log remains within the designated threshold. 5.7.2 System log notification V 1.0.0 Star Charge...
  • Page 86 5 Commissioning Prompts if the size of the security log remains within the designated threshold. 5.7.3 Security log notification Currently only Chinese and English switching is supported. 5.7.4 Language settings See the diagram below for specific steps. 5.7.5 Logout page Note: For security reasons, the web page will also exit the page from time to time, and you can log in again.
  • Page 87 5 Commissioning 5.8 Customer Training Following EVSE commissioning, the engineer should provide basic user training on the EVSE's key features. This training can be delivered in document form or through a practical on-site explanation. The training content should cover safety knowledge, basic charging procedures, and other relevant topics.
  • Page 88 5 Commissioning 5.9 Appendix Appendix 1 Customer Training Record Sheet Customer: Customer Training Record Sheet Product Trainer Training method Training Date Training Department Training Content Training Purpose Basic charging operation procedure □ Outline of Common sense of safety and emergency □...
  • Page 89 5 Commissioning Appendix 2 Commissioning Report Commissioning Report Date: Commissioning Engineer: Charging Station: Address: V 1.0.0 Star Charge...
  • Page 90 5 Commissioning 1 Details of the EVSE Charging Firmware Specification Installation Backend cable length version V 1.0.0 Star Charge...
  • Page 91 5 Commissioning 2 Appearance inspection Clean and free of debris Item Content Conclusion Comments □ Pass Charging cable undamaged Surface ● □ Fail EVSE positioned upright ● ● All safety warnings present and legible □ Pass Safety Markings Nameplate information clear and intact □...
  • Page 92 5 Commissioning 3 Check the internal circuit Object Content Conclusion Remark □ Pass Open Circuit Input L1 and L2 □ Fail □ Pass Open Circuit Input L1 and L3 □ Fail □ Pass Open Circuit Input L2 and L3 □ Fail □...
  • Page 93 5 Commissioning 4 Working environment □ Pass Object Content Conclusion Remark Temperature -30℃ ~ +50℃ □ Fail □ Pass Relative Humidity 5% ~ 95% □ Fail □ Pass Altitude ≤ 3000m □ Fail 5 Voltage check before power on Object Content Conclusion Remark...
  • Page 94 5 Commissioning 7 Charging testing Object Content Conclusion Remark Start and stop charging □ Pass Charging via APP via APP □ Fail Charging via Start and stop charging via □ Pass swiping the RFID swiping the RFID card □ Fail card □...
  • Page 95 5 Commissioning Conclusion Remark □ Pass □ Fail Commissioning Engineer: Customer: V 1.0.0 Star Charge...
  • Page 96 6 Maintenance 6 Maintenance 6.1 Engineer qualifications Installers/Maintenance engineers must receive safety training and pass a competency assessment before working on the EVSE. They are responsible for operating and maintaining the EVSE in accordance with safety and usage instructions. Additionally, engineers are responsible for: Safe operation of the charging station Enhancing the station's safety system ●...
  • Page 97 6 Maintenance Check Item Content and specification Method Conclusion Remark The EVSE is intact and complete. Visually □ Pass □ Fail All components of the equipment are free from Visually □ Pass □ Fail stains, scratches, deformations Name plate and other symbols including safety warning signs are accurate, clear, and Visually □...
  • Page 98 6 Maintenance Requirements: the EVSE is on 6.2.3 Function check Working hours: 15min/unit Frequency: Every year Check Item Content and specification Method Conclusion Remark During standby, LED indicator is functional Visually □ Pass □ Fail with color codes. Measure the voltage between L1/L2/L3 and Visually/ N;...
  • Page 99 7 Troubleshooting 7 Troubleshooting No power supply Failure Possible causes and troubleshooting Check if the parent MCB+ Type A RCD or Type A RCBO have been ● turned off. ○ Make sure that the input power cable is intact and has been properly and securely connected to the EVSE.
  • Page 100 7 Troubleshooting The EVSE is still in starting process. Failure Possible causes and troubleshooting Wait for about 2-5 minutes until the EVSE starts. Failure to start ● charging flow by The RFID card account is not activated. ○ swiping Please contact your dealer or service provider to activate the RFID card RFID card ●...
  • Page 101 Customer service Preparation: If you have any questions or problems, please contact the company responsible for performing the electrical installation. Before contacting Customer Service: Check the Troubleshooting section in the manual.

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