Troubleshooting - Plantronics DUOSET 2 Manual

4757 Duoset II Rev C

TROUBLESHOOTING

GB
MAINTENANCE HINTS FOR OPTIMUM PERFORMANCE
Replace the foam ear cushion every 6 months.
Replace the voice tube every six months.
Clean cable and headset with a moist cloth once a month
or when necessary.
PROBLEM
Callers cannot hear me
Items to check
Make sure that the boom is facing your mouth.
Check that the headset is correctly plugged into your telephone
or amplifier.
For voice tube models, determine if the voice tube is blocked, by
removing it and speaking into the silver tube. If your caller can
now hear you, simply replace the voice tube with a new one.
Check that the Quick Disconnect is connected correctly.
PROBLEM
I cannot hear callers
Check that the headset is correctly plugged into your telephone
or amplifier.
Make sure that the receiver is correctly placed against your ear.
Check that the Quick Disconnect is connected correctly.
PROBLEM
Headband is uncomfortable
Adjust the headband by lengthening or shortening the band.
PROBLEM
Earhook is uncomfortable
Try adjusting the conformable earhook to suit your ear.
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