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Canon Color imageRUNNER C1030 Series Service Manual
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Canon Color imageRUNNER C1030 Series Service Manual

Canon Color imageRUNNER C1030 Series Service Manual

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Summary of Contents for Canon Color imageRUNNER C1030 Series

  • Page 2 Color imageRUNNER C1030 Series Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE Color imageRUNNER C1030 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4 Color imageRUNNER C1030 Series Service Guide Contents Product Overview, Accessories, and Configuration -------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------------ 1 B. Main Unit Box Contents ---------------------------------------------------------------------------------------------- 3 C. Configuration ------------------------------------------------------------------------------------------------------------ 4 D. Hardware Accessory Options -------------------------------------------------------------------------------------- 6 Cassette Feeding Unit-AB1 ---------------------------------------------------------------------------------------- 6...
  • Page 5 Color imageRUNNER C1030 Series Service Guide Suggested End-User Customer Service Offerings -------------------------------------------- 23 A. Monthly Copy/Print Volume --------------------------------------------------------------------------------------- 23 B. Limited Warranty Support ------------------------------------------------------------------------------------------ 23 End-User Limited Warranty Conditions ------------------------------------------------------------------------- 23 GPR-28 Toner Assembly Limited Warranty ------------------------------------------------------------------- 23 Flat-Rate (WARP) Program --------------------------------------------------------------------------------------- 24...
  • Page 6 Product Overview, Accessories, and Configuration A. Overview The Canon Color imageRUNNER C1030 Series (Segment 2) consists of two models: the Color imageRUNNER C1030 and Color imageRUNNER C1030iF. These models bring the following capabilities to users in a small office or workgroup environment: •...
  • Page 7 Color imageRUNNER C1030 Series Service Guide Color imageRUNNER C1030 Series Comparison (Table 1) Color imageRUNNER Color imageRUNNER Feature C1030 C1030iF Optimum Copy Volume Approximately 1,500 to 3,500 B&W 30 ppm Copy/Print Speed (LTR) Color 22 ppm Scan Speed B&W 20 ipm...
  • Page 8 Color imageRUNNER C1030 Series Service Guide B. Main Unit Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. Color imageRUNNER C1030 Series Box Contents (Table 2) Contents Color imageRUNNER C1030 Color imageRUNNER C1030iF ...
  • Page 9 Color imageRUNNER C1030 Series Service Guide C. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Web site for the most up-to-date item numbers.
  • Page 10 Color imageRUNNER C1030 Series Service Guide System Accessories Note: The Super G3 FAX Board-AB1 must be installed to use the Handset-J1. Handset-J1 2821B001AA Super G3 FAX Board-AB1 (Standard on the Color imageRUNNER C1030iF model) 2822B001AA PCL Printer Kit-AK1 (Standard on the Color imageRUNNER C1030iF model)
  • Page 11 Color imageRUNNER C1030 Series Service Guide D. Hardware Accessory Options 1. Cassette Feeding Unit-AB1 • Holds up to 500 sheets (20 lb bond (75 g/m • Maximum paper size: LGL (8 1/2" x 14”) • Paper weight: 16 to 32 lb bond (64 to 120 g/m 2.
  • Page 12 • Supports up to 5 devices and 50 PCs per network segment. • Requires the SSP (Serverless Secure Print) software installed on a client PC. 3 Refer to the Marketing Dealer Price List on ISG Central’s Web site (http://isgcentral.cusa.canon.com) for the most current information. Color imageRUNNER C1030 Series Service Guide November 2010 Rev.
  • Page 13 A Color imageRUNNER C1022 or C1030 Series device will be available to complete the activities in the labs. B. Certification The successful completion of the Color imageRUNNER C1030 Series training program is required to sell this product. Certification includes the following models: •...
  • Page 14 Web site for all technicians. (Refer to the Technical Support section on the e-Support Web site for entitlement details.) D. Training Facilities The on-line course is located in the eLearning center on Canon U.S.A., Inc.’s (hereinafter referred (“Canon USA”))
  • Page 15 Color imageRUNNER C1030 Series Service Guide F. What You Will Learn The Color imageRUNNER C1022/C1030 Training Course takes approximately 2.0 hours to complete. The items covered include: • Introduction o Navigation of an On-Line Course o Outline of the imageRUNNER C1022/C1030 Course...
  • Page 16 It takes approximately 2.0 hours of seat time and two hours of lab time to complete this course successfully. It is strongly recommended that a Color imageRUNNER C1022 Series unit or Color imageRUNNER C1030 Series unit be available to complete the activities in the labs.
  • Page 17 Canon USA strongly suggests dedicated and properly grounded outlets be provided for the Color imageRUNNER C1030 Series devices. The Color imageRUNNER C1030 Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices.
  • Page 18 Color imageRUNNER C1030 Series Service Guide B. Installation Space Requirements The Color imageRUNNER C1030 Series’ approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device.
  • Page 19 Color imageRUNNER C1030 Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to install the main unit and optional accessories from the time the machine is unpacked to when it is installed, and calculated from the average amount of labor hours.
  • Page 20 Color imageRUNNER C1030 Series Service Guide D. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. The LMS is a server based software license program. All purchased software application packages contain a license access number certificate with the documentation.
  • Page 21 Color imageRUNNER C1030 Series Service Guide E. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel •...
  • Page 22 SE include: 1. Novell CNA or Novell CNE or Microsoft MCSE certification 2. Two years of experience being a Canon Copier Service Technician (training centered on connectivity products) 3. A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.
  • Page 23 Color imageRUNNER C1030 Series Service Guide G. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 24 Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 25 Color imageRUNNER C1030 Series Service Guide I. Periodic Replacement Parts The Color imageRUNNER C1030 Series does not have parts that require periodic replacement. J. Periodic Maintenance The Color imageRUNNER C1030 Series and its related accessories do not require periodic maintenance.
  • Page 26 Total full color + single color copy/print counter 501: Scan (Total 1) Total scans Since the Color imageRUNNER C1030 Series does not support 11” x 17” paper, you cannot use a double-click charge scheme. Color imageRUNNER C1030 Series Service Guide November 2010 Rev.
  • Page 27 Color imageRUNNER C1030 Series Service Guide M. Firmware Upgrade Firmware must be downloaded via a USB cable or a network cable to a computer. The main firmware is stored in the Flash ROM on the Main Controller PCB, and supports the function to upgrade the firmware. Firmware...
  • Page 28 This limited warranty covers the product accessories. For detailed warranty information, please refer to the Color imageRUNNER C1030 Series Limited Warranty located in the Appendix. Note: There is no warranty on any consumable items or consumable parts, such as paper, toner, chemicals, or pick-up rollers.
  • Page 29 Color imageRUNNER C1030 Series Service Guide 3. Flat-Rate (WARP) Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full-line dealers as compensation for warranty expenses that they may incur. Dealers who purchase a Color imageRUNNER C1030 Series device will receive a Flat-Rate Program credit during the month following their purchase.
  • Page 30 Color imageRUNNER C1030 Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 1. Figure 1 (e-Support: Flat-Rate Program) Color imageRUNNER C1030 Series Service Guide November 2010 Rev.
  • Page 31 Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership. Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities.
  • Page 32 Warranty Parts over $300.00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.
  • Page 33 Color imageRUNNER C1030 Series Service Guide 5. e-Tag e-Tag is an electronic limited warranty claim form that is completed on-line, printed out, and accompanied by the original defective part or defective toner assembly that is being returned to the Warranty Control Section for warranty compensation.
  • Page 34 Color imageRUNNER C1030 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 4 (e-Support: e-Tag Claim Console Menu) A copy of the e-Tag warranty claim form and the machine’s service history...
  • Page 35 The On-Line Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits on-line, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select...
  • Page 36 Flat-Rate (WARP) Inquiry To view your Flat-Rate warranty reimbursements on-line, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select Canon Network Access (CNA), as shown below. Figure 8 (ISG Central) Color imageRUNNER C1030 Series Service Guide November 2010 Rev.
  • Page 37 Color imageRUNNER C1030 Series Service Guide On the CNA Web site, select Warranty Credit Inquiry, and then select Flat-Rate Warranty Reimbursement to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. Figure 9 (CNA: Warranty Credit Inquiry)
  • Page 38 Color imageRUNNER C1030 Series Service Guide Product Technical Support Offerings A. Dealer Support Requirements Color imageRUNNER C1030 Series Technical Training is required to receive technical support for these machines. Refer to the Canon USA Technical Support Center section for further details.
  • Page 39 • The contracted servicing dealer solely provides all technical support for the end-user. • The Canon USA TSC is the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and software development groups.
  • Page 40 Color imageRUNNER C1030 Series Service Guide Canon USA Support Escalation Flow Chart (Table 16) Canon Color imageRUNNER C1030 Series End-User End-User Contacts Servicing Dealer Status Servicing Dealer Contacts Modify Canon USA TSC Canon USA Update Case Technical Support Center 1-800-528-2830...
  • Page 41 Canon USA’s e-Support Center Web Site Canon USA’s Systems and Technical Support Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. Canon USA’s e-Support is designed to provide Systems Engineers and Technicians access to technical support information via the Worldwide Web.
  • Page 42 Color imageRUNNER C1030 Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the Systems and Technical Support section of ISG Central.
  • Page 43 Color imageRUNNER C1030 Series Service Guide When an end-user logs on to the ISG Central Web site, he/she must select the Systems and Technical Support button to access the Service Guides area of the Web site, as shown below. Figure 13 (ISG Central: Systems and Technical Support Web Page)
  • Page 44 Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Color imageRUNNER C1030 Series Main Unit (Table 17) Color imageRUNNER C1030 Series Main Unit Type Color Digital Multifunction Imaging System Copying Method...
  • Page 45 Color imageRUNNER C1030 Series Service Guide Color imageRUNNER C1030 Series Main Unit Continued Plain 1 (19 to 24 lb bond (70 to 90 g/m )), Plain 2 (20 to 28 lb bond Paper Drawers (75 to 105 g/m )), Recycled, Color (19 to 24 lb bond (70 to 90 g/m...
  • Page 46 Color imageRUNNER C1030 Series Service Guide B. Warranty 1. Main Unit Limited Warranty Color imageRUNNER C1030 Series Service Guide November 2010 Rev. 0 Page 41...
  • Page 47 When returning any GPR-28 under this limited warranty, you must pack the GPR-28 in its original carton with a copy of the bill of sale (or invoice of purchase), together with a complete explanation of the problem and return it to Canon U.S.A., Inc., Canon Canada, Inc.
  • Page 48 Color imageRUNNER C1030 Series Service Guide C. List of Tables Color imageRUNNER C1030 Series Comparison (Table 1) ............2 Color imageRUNNER C1030 Series Box Contents (Table 2) ............. 3 Configuration (Table 3) ........................ 4 Service Materials (Table 4) ......................11 Main Unit Power and Plug Requirements (Table 5) ..............

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