dejavoo Z9 User Manual & Setup Manual
By payment cloud
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Also See for Z9:
- Quick reference manual (2 pages) ,
- User manual (156 pages) ,
- Training manual (2 pages)
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Summary of Contents for dejavoo Z9
- Page 1 Dejavoo Z9 User Manual & Setup Guide PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
- Page 2 Setup for merchants on the go. Enhance your business with the Accept Payments DejaVoo Z9. Check out this quick reference guide (QRG) for troubleshooting tips and tricks! Settings Troubleshooting Click here to...
- Page 3 Note: The IP address should not display with zeros and show as connected. Connect to Ethernet The Dejavoo Z9 is not compatible with Ethernet connectivity. Dejavoo Z9 - Default Password The default password for the Dejavoo Z9 is 1234. V.102024...
- Page 4 Spec Sheet 6. Enter the unique 10-12 digit alphanumeric TPN. 7. Press the Green Key (Note: When inputting a repeated digit, Shop Dejavoo Z9 pause between entries to avoid scrolling to letters as this entry is alphanumerically capable.) 8. Terminal will ask, “Apply Updates?” Tap YES.
- Page 5 Spec Sheet 8. The terminal will download and install your software, reboot, and prompt you to confirm the date and time, then return to the idle Shop Dejavoo Z9 prompt. Via WiFi: Note: Downloading over GPRS will use SIM Data, a USB download or download through a Docking station is alternatively recommended.
- Page 6 6. Plug the smaller male USB end into the Mini USB 1 port found on the underside of the terminal. (Turn the terminal over) 7. Turn over the Dejavoo terminal so it is right side up, make Additional Information sure it is powered ON.
- Page 7 Dejavoo Z9 User Manual & Setup Guide Accept Payments How to Process a Sale Table of Contents The Dejavoo Z9 can accept Apple Pay, Google Wallet, and Overview Samsung Pay, as well as EMV chip cards. Setup Chip Credit Sale: Accept Payments 1.
- Page 8 5. If asked, confirm the sale amount by pressing YES or NO. 6. The return is processed. Sales receipts will print with details. Spec Sheet Shop Dejavoo Z9 Debit Card Return 1. On the terminal home screen, press CREDIT. 2. Tap DEBIT in the menu list.
- Page 9 Spec Sheet 3. If asked, enter Manager Password (1234). 4. Tap BY TRANSACTION #. Shop Dejavoo Z9 5. Enter TRANSACTION # to be voided and press OK. 6. Confirm the void transaction by pressing SELECT. 7. If asked, confirm the void amount by pressing OK or CANCEL.
- Page 10 Yellow BACKSPACE to clear Spec Sheet it, then enter the correct date using the following format: Shop Dejavoo Z9 MM/DD/YY. 6. If the time displayed is correct, press OK. If incorrect, press the Yellow Backspace Key to clear it, then enter the correct time using the 24-hour clock (military) format.
- Page 11 Additional Information 2. Release once the terminal starts the reboot process. Spec Sheet How to Fix Comm Error: Shop Dejavoo Z9 First, do a PING test: 1. Press F1. 2. Go to Comm Status. 3. Press the Down Arrow twice or the Up Arrow once.
- Page 12 Setup Accept Payments How to Reach Customer Service If you have any customer service issues related to your Settings Dejavoo terminal, contact Dejavoo directly via email Troubleshooting (support@dejavoo.io) or telephone (877-358-6797). & Tips Rights Reserved Additional Information Spec Sheet Shop Dejavoo Z9 V.102024...
- Page 13 Rights Reserved Dejavoo and the Dejavoo logo are trademarks or registered trademarks of Dejavoo. Other trademarks or trade names are the property of their respective companies. Additional Information © 2024 PaymentCloud LLC. All rights reserved. Subject to changes and errors excepted.
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