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Avaya one-X 9620 User Manual
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Avaya one-X 9620 User Manual

Avaya one-X 9620 User Manual

Deskphone sip forip telephone
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Avaya one-X
Deskphone SIP for
9620/9620C/9620L IP Telephone User
Guide
16-601945
Issue 4
November 2009

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Summary of Contents for Avaya one-X 9620

  • Page 1 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide 16-601945 Issue 4 November 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://support.avaya.com/ThirdPartyLicense/...
  • Page 3 Chapter 1: Introduction to the 9620/9620C/9620L SIP IP Telephone........7 Overview................................7 Scrolling and navigation............................9 About icons..............................10 Administrative Messages..........................11 Telephone stand..............................12 Chapter 2: Avaya Menu......................13 Options & Settings............................13 Setting the Phone Screen on calling......................14 Setting the Phone Screen on ringing......................15 Configuring call timers..........................15 Setting redial options..........................15 Configuring visual alerts........................16...
  • Page 4 Configuring simultaneous ringing for multiple telephones (EC500)..............56 Extending a call to your cell phone (EC500)..................56 Chapter 11: Getting your messages..................59 Logging into your voicemail..........................59 Chapter 12: Browser......................61 Navigating Web pages............................61 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 5 Chapter 14: About Locking and Logging In to and Out of Your Telephone......65 Logging in to your telephone extension......................65 Locking and unlocking your telephone......................65 Logging out of your telephone extension......................66 Index............................67 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 6 Contents ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 7 Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator. Overview ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 8 Line Buttons The three line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display. Press the ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 9 Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.
  • Page 10 + on the Volume button. Presence icon signifying this contact is available; the contact whose presence is indicated is registered (logged in) and that phone is in an idle state. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 11 • a text message streaming across the top display line, accompanied by an audible alert, • an audio message broadcasting through the Speaker (or the headset if that device is active), ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 12 (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 13 Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...
  • Page 14 Setting the Phone Screen on calling Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.
  • Page 15 Setting the Phone Screen on ringing Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.
  • Page 16 Avaya Menu 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Redial. 7. Press Change or OK or the Right/Left Arrows to toggle between One Number and List.
  • Page 17 Options & Settings 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Default Audio Path. 7. Press Change or OK or use the Right/Left arrows to change the Speaker or Headset setting.
  • Page 18 Press More then Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.
  • Page 19 9. Scroll to the right or left to adjust the brightness or contrast. 10. Press Save or OK. Turning button click sounds on and off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options.
  • Page 20 Avaya Menu Changing the ring pattern 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Personalized Ringing. 7. After selecting a pattern, press Play or OK to listen to it.
  • Page 21 Changing the background logo If your system administrator has set up an alternate background choice, you can change the logo your screen displays. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen and Sound Options...
  • Page 22 Avaya Menu • the location (domain/ip address) of the server on which Microsoft Exchange runs), and • whether you want to be prompted to enter your user name and password every time you access Microsoft Exchange calendaring on your phone; use the Change softkey or Right/Left arrows to change this setting from No to Yes or Yes or No.
  • Page 23 Options & Settings Changing the language 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Language & Region... 5. Press Select or OK. 6. Select Language..7. Press Select or OK. 8. Select a display language.
  • Page 24 You can assign speed dial numbers to up to 10 people in your contact list. Then when you want to call a speed dial contact, simply press the number you've assigned to that person. 1. Press Avaya Menu. 2. Select Options & Settings...
  • Page 25 Changing the skin If your system administrator has set up skin choices, you can change the appearance of your screen display. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen and Sound Options...
  • Page 26 Avaya Menu ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 27 To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page 15. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 28 Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 29 When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 30 Answering a call ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 31 Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, press the End Call softkey or press the Speaker button. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 32 Edit dialing works just like making a call on your cell phone - just start entering the number without hearing a dial tone. Using softkeys, you can change the number/character format or backspace to "edit" the number before actually dialing it. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 33 Calling a person from the contacts list 1. Press the Contacts button. 2. Select the person or number you want to call. 3. Press Call or OK. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 34 6. Enter the person's full or partial last name. 7. Press Search or the OK button to start searching the directory. 8. When the person you want displays, press Call to call the person. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 35 2. Select Call Fwd. 3. Enter the number to which you want to forward your calls. After you enter the forwarding number, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 36 Press Select or OK to turn call fowarding off or to turn it on if it is already off. When you turn off the Call Forwarding feature, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 37 3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 38 When you put a conference call on hold, the other parties can still talk to each other. 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 39 When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 40 Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 41 3. Press Call to call the person or press More then Edit to edit contact information. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 42 Bksp to remove the character to the left of the cursor. f. Press More > Abc to change between upper and lower case letters or to enter numbers. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 43 7. Select the type of number entered (work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.
  • Page 44 Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Yes to confirm or No to cancel. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 45 Viewing Call Log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 46 2. Select the list you want to delete. 3. Press More > Clear All to delete all of the entries in the list you are viewing. 4. Press Yes to confirm. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 47 You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 48 Call Log ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 49 “busy indicators” so that you can see whether an extension you cover is idle or busy at a glance. Extensions you can monitor with busy indicators show the word “Busy” next to the extension number. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 50 Setting up automatic call back When an extension you call is busy, use Automatic Call Back to receive a return call automatically, as soon as that extension is free. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 51 1. From the Phone screen, scroll right to access the Features menu. 2. Select CFrwdCall Fwd Busy/No Ans. 3. Enter the number you want to forward your calls to. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 52 Blocking your extension from displaying during calls on page 52. 3. Press OK. 4. Enter your extension number. 5. Press Enter or OK to stop calling party number blocking. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 53 When your administrator has set up your phone as part of a "pickup group" use the Call Pickup feature to answer any other phone in the group. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 54 2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to start the trace. An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 55 If the paged user has a display telephone, the paged user can see your caller ID. For example, users A and B are on a call. You have an urgent ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 56 This feature is programmed by your system administrator. 1. During an active call, scroll right from the Phone screen to access the Features menu. 2. Select the Extend Call feature. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 57 3. Press OK to send the call to your cell phone. 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 58 Features menu ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 59 Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 60 Getting your messages ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 61 The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.
  • Page 62 Click to dial link. Scroll to this icon and press OK to dial the telephone number with which it is associated. Web site link. Scroll to this icon and press OK to access the URI/URL it represents. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 63 Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Home screen or Avaya Menu button for possible actions. Important: Do not log your telephone off during failover or until normal service is restored on your original telephone server.
  • Page 64 • If your phone operates under the latest software (Release 2.5 or greater), changes to Avaya (A) Menu options can be made/saved. Note that any new or changed settings for these options may not become effective until the phone transitions to the alternate server or fails back to its original server.
  • Page 65 When locked, a padlock symbol displays and the only actions you can take are to receive calls, make an emergency call, or unlock the phone. Locking your phone ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 66 3. To unlock your phone, press the Unlock softkey and enter the password you use for telephone login. Logging out of your telephone extension 1. Press Avaya Menu . 2. Scroll down and select Log Out. 3. Press Yes or OK.
  • Page 67 ............ Calling a number setting up ............. using Autodial ............automatic call back ............. calling a person Avaya Menu from the call log ............ about ..............from the contacts list ..........options ..............using speed dial ...........
  • Page 68 Handset ..............up and down ............Headset ..............hold conference calls ........... On-hook dialing ............Options & Settings Icons about ..............Web browser ............call logging ............™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 69 ..........configuring ............Voice Mail, transferring bridged call to ....... voicemail logging in .............. recording a call ............Web page navigating ............. Whisper page ............. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 70 Index ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide November 2009...

This manual is also suitable for:

One-x 9620cOne-x 9620l