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Summary of Contents for HP 5 Pro Series
- Page 1 Maintenance and Service Guide Series 5 Pro 524pn model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
- Page 3 Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................
- Page 4 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
- Page 5 Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
- Page 6 For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Setup & User Guides.
- Page 7 Front components To identify the components on the front of the monitor, use this illustration and table Table 2-1 Front components and their descriptions Component Description Power button Turns the monitor on or off. Power LED Indicates that the monitor is powered on.
- Page 8 Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-2 Rear and side components and their descriptions Component Description Menu button and Press to open the OSD menu, select a menu item from the OSD, or close Function buttons the OSD menu.
- Page 9 Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For all regions: Barcode label & Spec label:...
- Page 10 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description Part number #ASSY Panel 524pn #ASSY-MC 524pn #Power BD 524pn #ASSY-IF BD 524pn #ASSY-USB BD 524pn #ASSY Main chassis 524pn #ASSY Power key BD 524pn #ASSY-OSD key BD 524pn...
- Page 11 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
- Page 12 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
- Page 13 2) Press VESA cover on the bottom side to release VESA cover. 3) Release 4 wall mount screws to remove Hinge ASSY 4) Pull the Rear cover on the left & right & top side to release the Rear cover. 5) Disconnect key cables and remove the rear cover from the display head.
- Page 14 6) Remove 1pcs screw to release the USB board. Release OSD board and Power key board from the rear cover 7) Remove AL tape and disconnect lamp cable and LVDS cable, then remove the main chassis from the panel. 8) Remove all the screws to release the middle frame away from the panel module.
- Page 15 The power board part number is 755. 0BP04.0001&755.0BP04.0002. Before removing the power board, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 9. ▲ Remove the power board: 1) The HP Series Pro 524pn power board connector position is as follows:...
- Page 16 CN801 Wistron P/N: 021.61323.0106 2) Locate the part number location on the board. 3) Pin solder with soldering iron and absorber. CN801...
- Page 17 4) Lift the connector up and away from the PCB. CN801 Connector repair This procedure includes Display Port, HDMI, USB-B and USB-A connectors. The connectors are on the main board (board part number 7ZB.0BP01.0008). The connector identifiers are as follows: Connector Location HDMI...
- Page 18 Prepare the monitor for disassembly. See Preparation for disassembly on page 9. ▲ HDMI connector HDMI1 Repair the DP connector: 1) Use a hot air gun to melt the solder on the pins from bottom side. 2) Lift the HDMI connector from the PCB. 3) Place the new component on the PCB.
- Page 19 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. USB-B connector USB1 Repair the USB-B connector: 1) Use a soldering iron to remove as much solder as possible from the pin. 2) Lift the USB-B connector from the PCB.
- Page 20 USB-A connector USB4/USB5 Repair the USB-A connector: 1) Use a hot air gun to melt the solder on the pins from bottom side. 2) Lift the USB-A connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component.
- Page 21 feature. Video cable is improperly connected. Connect the video cable properly. System is in sleep Mode. Press any key on the keyboard or move the mouse to exit sleep mode. Video card is incompatible. Open the OSD menu and select the Input menu.
- Page 22 Index components RC removal, 9 front, 4 rear components, 5 rear, 5 removal connector repair, 14 power board, 12 features, 3 RC, 9 firmware updates, 2 removal and replacement procedures, 9 front components, 4 returning to customer, 2 function test, 17 RoHS (2002/95/EC) requirements, 2 how to order parts, 8 safety information, 1...
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