HP 524pm Maintenance And Service Manual
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HP 524pm Maintenance And Service Manual

HP 524pm Maintenance And Service Manual

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Maintenance and Service Guide
524pm model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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Summary of Contents for HP 524pm

  • Page 1 Maintenance and Service Guide 524pm model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 AMD is a trademark of Advanced Micro maintenance or service, be sure to read Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under “Important Safety Information”. license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.

  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ......................................2 Important safety information ................................2 Important service information and precautions ..........................2 RoHS (2002/95/EC) requirements ..............................3 General descriptions ..................................... 3 Firmware updates ....................................3 Before returning the repaired product to the customer ......................... 3 2 Monitor features ......................................

  • Page 4: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.

  • Page 5: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 6 Measurements that are not within specified limits present a possible shock hazard. You must check and repair the product before returning it to the customer.

  • Page 7: Monitor Features

    On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● Joypad OSD navigation ● Energy saver feature to meet requirements for reduced power consumption ● HP Eye Ease (certified TÜV Rheinland Low Blue Light Hardware Solution with a 100 Hz Max Refresh rate)
  • Page 8 Product Notices NOTE: For safety and regulatory information, see the HP Regulatory, Safety, Compliance, and Warranty Information. To access the latest user guide, go to http: /www.hp.com/support, and follow the instructions to find your product. Then select Setup & User Guides.

  • Page 9: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Description Tilt levers (2) Allow you to tilt the camera. Microphones (2) Allow you to participate in a video conference. Feature active noise cancellation. Camera light On: The camera is in use.

  • Page 10: Rear Components

    To access this guide: ● Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 11 Table 2-4 Rear components and their descriptions (FHD and QHD models) Component Description Joypad Press to open the OSD settings. Security cable slot Connects an optional security cable. Power connector Connects a power cord. HDMI port Connects the HDMI cable to a source device such as a computer. DisplayPort connector Connects a DisplayPort cable to a source device such as a computer.
  • Page 12 Amber (right): Activity is occurring on the network. NOTE: Supports Out-of-band Wake on Lan (WOL), Out-of-band Mac Address Passthrough (MAPT), and PXE boot (HP models only). The functionality may vary with PC settings. NOTE: This network port is fully energy efficient according to IEEE 802.3az-2010, as long as all connected devices support this...

  • Page 13: Locating The Serial Number And Product Number

    The Barcode label (1) and SPEC label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model.

  • Page 14: Illustrated Parts Catalog

    Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description BEZEL_BTM SCREW M2 2 LCD LM270WQ4-SSG1 GZ LGD MIDDLE_FRAME L27WC-Hhp1-p1 SCREW M3 3.5 SCREW M3 6 PS SP 3W 160.1x40.4 BOX W19.69 4 R...
  • Page 15 USB BOARD MAINFRAME WEBCAM_HOLDER_ASS'Y" HINGE ASS'Y COVER_HINGE WEBCAM_HOLDER_ASS'Y" WEBCAM MODULE 1YHSZZZ001Q USB 1 CONNECTOR BOARD CONNECTOR BOARD CONNECTOR BOARD INSULATING SHEET 451x227.44x0.43mm 1 ADAPTER BOARD 715GE251 MAIN BOARD MAINFRAME SCREW Q2.5 6 KEY BOARD SCREW Q2 2.5 RUBBER PAD 5*6*4.1 ≥3000V NA 60 94V- 2 KEY BOARD SCREW Q2 4 KEY BOARD...

  • Page 16: How To Order Parts

    How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number PSU 524pm 1 source P22322-001 PLPCNE561KQCH(BOE) PSU 524pm 2 source P22322-002 PLPCNE451GACF(LGD) PSU 524pm 3...
  • Page 17 Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions.

  • Page 18: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...

  • Page 19: Rear Cover

    Rear Cover Before removing the Rear Cover, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 16. Remove the Rear Cover: 1) Remove six screw from the rear case. 2) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. The hook opens. Repeat the steps.
  • Page 20 3) Use your fingers to split the left and right sides apart between the middle frame and rear case. 4) Disassemble Rear Cover.
  • Page 21 5) Remove the middle frame and the mainframe. 6) Remove the Mylar and disassemble 9 screws from the board.
  • Page 22 7) Disassemble all the boards from housing. 8) Disconnect all the wires from the board. Audio board...

  • Page 23: Power Board

    Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 16. Remove the power board: 1) The HP 524pm power board connector position is as follows: Warning: After unplugging the power supply, the capacitance is still charged, do not touch and discharge the capacitor.

  • Page 24: Connector Repair

    Connector repair This procedure includes HDMI/DP1/Type-c 1/DP2/RJ45/USB 1/Type-c 2 connectors. The connectors are on the main board (board part number CBPR3TEH0Q1). The connector identifiers are as follows: Connector Location HDMI 1 CN501 CN502 USB-C 1 CN504 DP 2 CN503 USB UP CN702 RJ-45 CN703...
  • Page 25 This procedure includes USB 3/AUDIO/USB 2 connectors. The connectors are on the USB board (board part number USB3QH3) The connectors’ identifiers are as follows: USB 3 CN7003 AUDIO CN6001 USB 2 CN7002 CN1005 CN1005 CN1004...
  • Page 26 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 16. IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. •...

  • Page 27: Hdmi 1 Connector Cn501

    HDMI 1 connector CN501 Repair the HDMI 1 connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the HDMI connector from the circuit board.

  • Page 28: Dp1 Connector Cn502

    DP1 connector CN502 Repair the DP1 connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the DP1 connector from the circuit board. 4) Place the new component on the circuit board.

  • Page 29: Usb-C 1 Connector Cn504

    USB-C 1 connector CN504 Repair the TYPE-C 1 connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the TYPE-C 1 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.

  • Page 30: Dp2 Connector Cn503

    DP2 connector CN503 Repair the DP2 connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the DP2 connector from the circuit board. 4) Place the new component on the circuit board.

  • Page 31: Usb Up Connector Cn702

    USB UP connector CN702 Repair the USB UP connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB UP connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.

  • Page 32: Usb 3.0 Connector Cn705

    USB 3.0 connector CN705 Repair the USB 3.0 connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB 1 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.

  • Page 33: Usb 3 Connector Cn7003

    USB 3 connector CN7003 Repair the USB3 connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB3 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.

  • Page 34: Usb 2 Connector Cn7002

    USB 2 connector CN7002 Repair the USB 2connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB 2 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.

  • Page 35: Function Test

    Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound plays Computer or DVD player correctly on the monitor. DP test Confirm whether image displays and sound plays Computer or DVD player...

  • Page 36: Support And Troubleshooting

    Support and troubleshooting The following table lists possible issues, the possible cause of each issue, and the recommended solutions. NOTE: Always ensure that the BIOS, device firmware, and monitor firmware are updated to the latest version. Issues Possible cause Solution Screen is blank or video Power cord is disconnected.
  • Page 37 Issues Possible cause Solution Monitor has trouble DisplayPort inputs: Set the DisplayPort hot-plug waking from Sleep mode detection to Always Active. Power mode monitors: Set the hot-plug detection to Always Active to switch the monitor to Performance mode. Slow performance from The monitor has a two-lane default for USB-C.

  • Page 38: Index

    Index components preparation for disassembly, 16 RC removal, 17 front, 7 rear components, 8 rear, 8 removal connector repair, 22 power board, 21 features, 5 RC, 17 firmware updates, 3 removal and replacement procedures, 16 returning to customer, 3 front components, 7 RoHS (2002/95/EC) requirements, 3 function test, 33 safety information, 2...

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