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Maintenance and Service Guide
524sf Monitor
N75879
524sw Monitor
N75888
524sh Monitor
N75903
524sa Monitor
N75897

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Table of Contents
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Summary of Contents for HP 524sf

  • Page 1 Maintenance and Service Guide 524sf Monitor N75879 524sw Monitor N75888 524sh Monitor N75903 524sa Monitor N75897...
  • Page 2 527sf Monitor N75882 527sw Monitor N75891 527sh Monitor N75900 527sa Monitor N75894 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 3 Before Devices, Inc. Bluetooth is a trademark performing any maintenance or service, be owned by its proprietor and used by HP sure to read “Important Safety Information”. Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
  • Page 5: Table Of Contents

    Table of Contents 1 Getting started ..................................... 1 Important safety information ............................1 Important service information and precautions ......................1 RoHS (2002/95/EC) requirements ............................ 2 General descriptions ................................2 Firmware updates ................................. 3 Before returning the repaired product to the customer ................... 3 2 Monitor features ..................................
  • Page 7: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 8: Rohs (2002/95/Ec) Requirements

    ● Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering. ● If you must change a capacitor, be sure to match the polarity as printed on the PCB. ●...
  • Page 9: Firmware Updates

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 10: Monitor Features

    Cable management feature for placement of cables and cords NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.
  • Page 11: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. 524sf/524sw/524sa/527sf/527sw/527sa 524sh/527sh Table 1-1 Front components and their descriptions Component Function Turns the monitor on or off. Power button Press to open the OSD menu. When the OSD menu Menu button is open, the Menu light turns on.
  • Page 12: Rear Components

    Rear components To identify the components on the rear of the monitor, use this illustration and table. 524sf/524sw/524sh/527sf/527sw/527sh 524sa/527sa Table 1-2 Rear components and their descriptions Component Description Security cable slot Connects an optional security cable Power connector Power connector...
  • Page 13: Locating The Serial Number And Product Number

    Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except China Sku):...
  • Page 14 For China: Bar code label Safety label...
  • Page 15: Illustrated Parts Catalog

    WH FFC 30P(1.0mm)180mm(1FOLD+PRO)60V G/F W/CONN(A15+BC)+AL HFPOWER LENS (PC/TRANSPARENT)(OCEAN 20) WH FFC 8P(0.5mm)270mm(3FOLD)60V G/F (A8+A6) HF21.5 LCM for HP Ocean’2021.5 HP Ocean LM215WF9-HSAN1 Audio BD ASS'Y HP Encore 3.5 TTS Board (MT9052) 2LMID FRAME FOR LHD (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) REAR SUPPORT-L(PCR-85% ABS+5% PET/JACK BLACK (6009-0337))WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN...
  • Page 16 MAIN BD ASS'Y HP Encore 3.5_V2 524sa (LM238WF8-SJA1) 4L MAIN BD ASS'Y HP Encore 3.5 524sa TTS (LM238WF8-SJA1) 4LMYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) SHIELDING (SECC 0.5T)(1A2H-AUDIO)(ENCORE3)-C SHIELDING (SECC 0.5T)(1A2H-AUDIO)(ENCORE3)MYLAR BLACK FOR SHIELDING TOP (57.3*50*0.2t) (OCEAN 20) SHIELDING (SECC 0.5T)(1A2H-AUDIO)(ENCORE3.5 FOR TTS)MAIN SHIELDING(OCEAN 20 P22 G5 & P22H G5) ASS'Y MYLAR BLACK(16.5*15*0.325t) (ENCORE 3-SHIELDING MIDDLE SCREW)
  • Page 17 Encore 3.5 524sf 524sh WH A1007H00-6P-2L/A1257H00-6P-L #28 75mm(Delete pin4) W/B HF WH FFC 30P(1.0mm)180mm(1FOLD+PRO)60V G/F W/CONN(A15+BC)+AL HF WH FFC 8P(0.5mm)270mm(3FOLD)60V G/F (A8+A6) HF21.5 LCM for HP Ocean’2021.5 HP Ocean LM215WF9-HSAN1 REAR SUPPORT-L(PCR-85% ABS+5% PET/JACK BLACK (6009-0337)) REAR SUPPORT-R(PCR-85% ABS+5% PET/JACK BLACK (6009-0337)) MAC.
  • Page 18 WH A1007H00-6P-2L/A1257H00-6P-L #28 75mm(Delete pin4) W/B HF WH FFC 30P(1.0mm)180mm(1FOLD+PRO)60V G/F W/CONN(A15+BC)+AL HF WH FFC 8P(0.5mm)270mm(3FOLD)60V G/F (A8+A6) HF MYLAR BLACK(185*40*0.325t) (ENCORE 3-M27F) MYLAR BLACK(185*40*0.325t) (ENCORE 3-527sa TTS) MAIN BD outer preelaboration for HP 527sf Lehui (LM270WFD-SJA1) MAIN BD outer preelaboration for HP 527sw Lehui (LM270WFD-SJA1)
  • Page 19 DISPLAY BD ASS'Y HP Encore III REAR COVER(ABS 85% PCR +5% OBP/JACK BLACK (6009-0337))(ENCORE 3-M27F)ASS'Y REAR COVER(ABS 85% PCR +5% OBP/CERAMIC WHITE)(ENCORE 3-M27FW)ASS'Y REAR COVER(ABS 85% PCR +5% OBP/CERAMIC WHITE)(ENCORE 3-M27FWA)ASS'Y SPK BOX 2W 4ohm 50*72*18.34mm (R420mm/L130mm) IEC for HP Encore3.5 HF  527sh...
  • Page 20 WH A1007H00-6P-2L/A1257H00-6P-L #28 75mm(Delete pin4) W/B HF WH FFC 30P(1.0mm)180mm(1FOLD+PRO)60V G/F W/CONN(A15+BC)+AL HF WH FFC 8P(0.5mm)270mm(3FOLD)60V G/F (A8+A6) HF MYLAR BLACK(185*40*0.325t) (ENCORE 3-M27F) MAIN BD ASS'Y HP Encore 3.5_V2 527sh (LM270WFD-SJA1) 2L BOT SHIELDING (SECC 0.5T)(1A2H-AUDIO)(ENCORE3)-C HINGE-HOLDER BKT(SGCC 2T) (Hp M24h&M27h) NECK(Hp M27h)(Sliver)_CX...
  • Page 21: How To Order Parts

    You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
  • Page 22: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 23 Prepare the monitor for disassembly. See Preparation for disassembly on page 16. Remove the Rear Cover: For 524sf, 524sw, 527sf, 527sw Lay the display on soft desk and press the button of stand to unlock the stand, then pull out the stand from the monitor head.
  • Page 24 3. Strip two screws from the rear cover, then move rear cover follow the below way. 4. Strip four screws from the hinge.
  • Page 25 5. Remove the acetate tapes from the LVDS/ LED cable. 6. Pull out the LVDS/ LED cable to panel and MB. 7. Strip ten screws from the rear cover supporter and M/B...
  • Page 27 For 524sh, 527sh 1. Lay the display on soft desk and twist out the screw to unlock the stand, then pull out the stand from the monitor head. 2. Twist out the screws and separate base and stand. Twist out two screws...
  • Page 28 3. Strip four screws from the rear cover, then move rear cover follow the below way. 4. Strip four screws from the hinge.
  • Page 29 5. Remove the acetate tapes from the LVDS/ LED cable.
  • Page 30 6. Pull out the LVDS/ LED cable to panel and MB.
  • Page 31 For 524sa, 527sa 1. Lay the display on soft desk and press the button of stand to unlock the stand, then pull out the stand from the monitor head. 2. Twist out the screw and separate base and stand.
  • Page 32 3. Strip two screws from the rear cover, then move rear cover follow the below way. 4. Strip four screws from the hinge.
  • Page 33 5. Remove the acetate tapes from the LVDS/ LED cable. 6. Pull out the LVDS/ LED cable to panel and MB.
  • Page 34 7. Strip ten screws from the rear cover supporter and M/B.
  • Page 35: Connector Repair

    Connector repair 524sf, 524sw, 524sh This procedure includes HDMI and VGA connectors. The connectors are on the main board The connectors identifiers are as follows: Connector Location P100 HDMI P200 527sf, 527sw, 527sh This procedure includes HDMI and VGA connectors.
  • Page 36 524sa This procedure includes HDMI and VGA connectors. The connectors are on the main board The connectors identifiers are as follows: Connector Location P100 HDMI 1/2 P200 527sa This procedure includes HDMI and VGA connectors. The connectors are on the main board The connectors identifiers are as follows: Connector Location...
  • Page 37: Vga Connector P100

    Prepare the monitor for disassembly. See Preparation for disassembly on page 16. connector P100 524sf, 524sw, 524sh, 524sa, 527sf, 527sw, 527sh, 527sa Repair the VGA connector: Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the P100 out of the through holes.
  • Page 38: Hdmi Connector P200

    HDMI connector P200 524sf, 524sw, 524sh, 524sa, 527sf, 527sw, 527sh, 527sa Repair the HDMI connector: Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins.
  • Page 39: Function Test

    Function test After repair, be sure to confirm that all functions are working. 524sf, 524sw, 524sh, 527sf, 527sw, 527sh Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Confirm whether image displays correctly on the...
  • Page 40 Screen is blank Power cord is disconnected. Connect the power cord. or video is flashing. Monitor is off. Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature.
  • Page 41 No low-power The monitor’s power button is locked. Press and hold the power button for 10 sleep mode seconds to disable the power button lock function.
  • Page 42: Index

    Index preparation for disassembly, 16 components rear, 5, 6 RC removal, 16 connector repair, 29 rear components, 5, 6 DisplayPort connector location, 6 removal features, 4 RC, 16 firmware updates, 2 removal and replacement procedures, 16 function test, 33 returning to customer, 3 HDMI connector location, 6 RoHS (2002/95/EC) requirements, 2 safety information, 1...

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