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The S-pedelec bought by you may look different. These instructions describe S-pedelecs.
These operating instructions are part of the S-pedelec delivery scope and only apply for these models.
The Stromer you have received has been assembled and adjusted according to your body type. If this isn't the case, please contact a Stromer shop to have this necessary work performed on your bike.
It is assumed that the bike's user has acquired the basic and needed knowledge to operate this pedelec. All persons involved in
this pedelec must have fully read and understood the content and meaning of these operating instructions. Make sure to ask a Stromer dealer if you have any questions or when some issues are not clear to you, to ensure your own safety.
All information in these operating instructions relate to structure, technology, care and maintenance. Please adhere to this information, as it is often safety-related and disregard it may lead to severe accidents and economic damage. We have only described the most important issues, as modern S-pedelecs have very powerful technology.
The instructions of the respective manufacturers of the components used must be consulted for special, technical details. They can be found on the Internet at www.stromerbike.com/support
Check which driving license you need to ride a Stromer before starting your first ride!
Please thoroughly read all of the warnings and instructions in this operating manual before you begin riding the S-pedelec. Please always store these operating instructions near your S-pedelec, so that they are accessible at any time. Before the first ride, please be sure to read the chapters "Before the first ride" and "Before every ride"!
Should you hand your S-pedelec to third parties, make sure to hand over these operating instructions with it. These instructions include symbols that require your special attention. Whenever these symbols are shown, there is a risk that the problem described actually occurs! The area to which the explicit warning applies is identified by red lettering.
Note: This symbol provides you with information about handling the product or the part covered in the instruction manual and should be read with attention.
Attention: This symbol warns of misuse which could result in damaging the product or the environment.
This symbol indicates a possible risk of injury when the appropriate, required actions are not implemented or the respective precautionary measures are not taken.
Important screw joint: Here, you must tighten with the exact torque. To find out the correct tightening torque, you can either look at the bike part itself or in the table listing the tension values. A torque wrench must be used to apply the exact tightening torque value. If you don't have a torque wrench, bring your bike to a Stromer shop for repair! Parts that have been installed incorrectly may fall off or break! This may result in severe falls!
Modern pedelec technology is high-tech! Working on it requires technical knowledge, experience and special tools! Do not work on your pedelec by yourself! Take your pedelec to a specialist workshop when it is in need of repair, maintenance or restoration!
Regularly check that all screw connections are tight and all components are undamaged.
These are brief operating instructions intended for experienced S-pedelec riders. You must read the entire original operating instructions to ensure safe riding, even when you already have experience with S-pedelecs!
Detailed supplementary information regarding the functions and settings are provided by the Stromer app or on the Internet at www.stromerbike.com/support
Only charge the Stromer battery with a Stromer charger.
The motor of the Stromer only starts up once a minimum speed has been reached to ensure your safety. Always keep one brake engaged before placing the first foot onto the pedal. The strong acceleration feels very unfamiliar. Uncontrolled starting up in road traffic or on loose ground can lead to a fall or severe injuries. Practice operating and riding your Stromer in a quiet and safe place before you take to public roads!
Never ride when the battery is not inserted. The battery compartment can in this case not be locked. This poses an additional risk of falls and injuries.
The Stromer can obviously also be used like a normal bicycle without a motor.
The motor support depends on the force that acts on the pedals. The more firmly you step onto the pedals, the stronger the support from the motor. The motor support stops when you stop pushing the pedals during the ride. Motor support is only reactivated when you start working the pedals.
The boost mode is activated when the plus button on the operating element is pressed and held for two seconds! The Stromer will then accelerate without pedal support to a speed of 20 km/h! This boost mode only kicks in at a driving speed above 0.5 km/h.
Important functions of the Stromer can be controlled while riding and without taking your hands off the handlebar, by using the operating element on the handlebar.
When the Stromer is not switched off, it will switch to sleep mode after approx. 5 minutes of inactivity. The sensor system remains active during sleep mode. The system wakes up by itself as soon as you move the Stromer.
Before riding your pedelec on public roads, you should inform yourself about the applicable national regulations in your specific country. In many countries you will require a driving license for driving an S-pedelec. Check the legal situation in the respective country before use. The operating instructions assume that you can ride a bicycle. These instructions are not intended to teach you how to ride an S-pedelec. They are also not intended to provide information regarding the assembly or repair of an S-pedelec or how to assemble and repair your Stromer. Remain aware that riding an S-pedelec is generally and always associated with risks. You, the rider, are particularly at risk. Always remain aware that you are not as protected as you would be, for example, in a car. You have no airbag and no protective car body. You are nevertheless faster and drive on other parts of the road than pedestrians or many cyclists, who do not have a sufficiently strong auxiliary drive. Pay particular attention to others on the road.
The following information regarding the rider must also be considered:
Take note that you are exposed to special risks when participating in traffic on an S-pedelec. Protect yourself and others by riding responsibly and safely!
Take note that you will be riding much faster on an S-pedelec than on a bicycle without an electrical drive. Other traffic participants might misjudge that. Only use your S-pedelec in an appropriate manner. Important, relevant information is provided in the "Appropriate use" section. Ask your Stromer dealer if you are not sure about the purpose of use and the limits of the appropriate use of an S-pedelec.
You can find information about the bike's operation, maintenance, upkeep and technical data in this Instruction Manual, under www.stromerbike.com/support and on each of the component manufacturer's websites.
The electrical installation of your S-pedelec is very powerful. Correct and safe operation requires you to have your Stromer regularly maintained by a Stromer dealer. Have your S-pedelec regularly maintained by a Stromer dealer. They will check the current software status and ensure that important updates that affect the safety and riding comfort are installed.
Immediately switch off the electrical system and remove the battery when you notice damage to the electrical system or, for example, when live parts are exposed after a fall or accident. Always contact your Stromer dealer when you require repairs, want to ask a question, experience problems or discover a defect. A lack of technical knowledge can lead to severe accidents or damage!
Always turn off the electrical system and remove the battery before doing any kind of work on your S-pedelec. Ensure that the charger is not connected.
If your Stromer S-pedelec does not start, although no error message is shown, check whether both brake levers are in their initial position! No motor power is transmitted when one of the brake levers is activated!
When the daytime running light is activated, it is on whenever the Stromer is switched on. (See daytime running light www.stromerbike.com/com/ support). The daytime running light is dimmed when the headlight is switched on, so that drivers in oncoming vehicles are not blinded.
The daytime running light is not legal in certain countries and can accordingly not be activated there. Please stay informed regarding the legal situation!
We recommend activating the daytime running light at all times, as far as this is permitted in the respective country. You can then more easily be seen by other traffic participants and thus increase road traffic safety.
A working lighting system is essential for your safety! Have the installation, inspection and repair performed by a Stromer dealer.
S-pedelecs used on public roads have to be equipped with a generator, a battery providing a nominal voltage of 6 V (permanent battery lighting) or a rechargeable energy storage device as an energy source for powering the head light and the tail light. The lighting system of the Stromer is powered by the battery or, when this has been drained, by a motor with dynamo function. Stromer S-pedelecs are provided with lights based on the latest LED technology.
It is not possible to replace the bulbs in modern LED lights. Clean your reflectors and lights on a regular basis. Warm water with cleaning fluid or washing up liquid is suitable here.
It is recommended to adjust the headlight pointing downwards so that the center of the light cone emitted drops to half its height between the headlight and a point at a distance of 5 m. The law in Germany prescribes this setting.
Changes to the lighting system are not permitted and may lead to a loss of warranty, guarantee and insurance cover!
Additional information regarding this issue is provided at www.stromerbike.com/support
Stromer S-pedelecs may not be operated with child seats!
Do not let children who are unattended ride the S-pedelec without first thoroughly instructing them in how to use it! Explain to children the dangers of using electrical devices.
If a child wants to ride the S-pedelec, check whether the child has reached the prescribed age and has the appropriate driving permit as required!
Always check the applicable national regulations before using child trailers and load trailers. These may also concern the permitted maximum speed and the permitted total weight! The use of child trailers in combination with S-pedelecs is prohibited in many countries.
For operation with trailers, please research the applicable regulations in your country.
Only use your Stromer with trailers that have explicitly been released for use with S-pedelecs. Take note that many countries prohibit the transport of children in a trailer attached to an S-pedelec.
Please take note that the driving characteristics of the Stromer change when attaching a trailer. Some trailers tend to tilt in tight bends. Drive carefully and adapt your speed and riding style to the situation.
Some trailers are only approved by their manufacturers for use with bicycles or pedelecs (peddling support up to 25 km/h). It is essential to adhere to the instructions of the respective manufacturer.
Legal situation in Switzerland
Transporting a trailer is permitted under certain circumstances as long as certain restrictions are adhered to (Swiss federal road traffic regulations (VRV) Art. 68 para. 1 in connection with Art. 68 para. 7). At most two children in protected seats may be transported in one trailer (VRV Art. 63 para. 3 Letter d).
On fast S-Pedelecs with assisted pedaling of more than 25 km/h, the carrying of children in a trailer is permitted. A child seat and a child trailer must not be operated at the same time. (VRV [German federal road traffic regulations] Art. 63 para. 3 lett. d. VrV)
It is permitted to transport a child on a trailing unit (according to VTS [Swiss technical requirements for road vehicles] Art. 210 para. 5) such as the one made by FollowMe, when the child can use the pedals while sitting (VRV Art. 63 para. 3 Letter b).
Children being transported are not obliged to wear a helmet in Switzerland. However, we recommend that children in the trailer always wear a helmet and to buckle them in with the trailer's internal safety belt system.
Please check the legal requirements of your country.
Have the trailer and its attachment mounted by a Stromer dealer.
The installation of the following trailer connection systems was tested by Stromer.
As a legal guardian, you are responsible for watching over the child and his or her safety. This includes taking care of the S-pedelec's technical state and supervising the rider.
You must be sure that the child has learned safe handling of the S-pedelec and fulfills all legal and country-specific requirements, e.g. has reached a possibly prescribed minimum age and has the appropriate driving license as required.
Ensure that your child has learned and understood safe and responsible handling of their S-pedelec in the appropriate environment.
Do not let children who are unattended ride the S-pedelec without first thoroughly instructing them in how to use it! Explain to children the dangers of using electrical devices.
Please thoroughly read all of the warnings and instructions in this operating manual before you begin riding the S-pedelec.
Please also consider the operating instructions of the individual component manufacturer, which are available on the Internet.
Your specialist Stromer dealer will be happy to answer any further questions you have after reading this manual. Ensure that the S pedelec is ready for use and adjusted to fit your body. This includes:
Familiarize yourself with the new bicycle in a protected area.
Modern braking systems can have significantly stronger and different braking effects to the brakes you are familiar with. Please get to know the brakes on a safe piece of land before setting off on your first ride with the bicycle!
Also remember that the effectiveness of brakes can be dangerously different in wet conditions or on slippery surfaces. Please take the possibility of longer braking distances and slippery surfaces into account when riding!
If rubber or plastic pedal covers have been put on your pedelec, familiarize yourself with their grip. When wet, rubber and plastic pedals are very slippery!
Ensure that the wheels are securely fastened in the frame and fork. Check the firm attachment of the quick-release axles and all important fastening screws and nuts (see section "Screw connections").
If you hear rattling or other unusual noises during operation, have your Stromer dealer determine the cause and remove it before you continue riding. Push the S-pedelec forwards while pulling the brake lever. The back brake should completely prevent the back wheel from moving, while the front brake should lift the back wheel off the ground with its braking effect. The bicycle's steering should not rattle while braking or exhibit any play. Please take an initial test ride in a safe place where you can familiarize yourself with the new brakes! Modern brakes have a very strong braking effect.
Check the air pressure in the tires. You will find instructions as to the correct tire pressures on the sides of the tires. Please adhere to the required minimum and maximum pressure! If you cannot find any recommended pressures, 2.5 bar is a suitable pressure for most tires. Hint: As a general rule of thumb when you are out on a ride, you can check the tire pressure by doing the following: If you place your thumb on a pumped up tire, you should not be able to significantly change its shape by applying pressure. Check the tires and rims. Scan them for any damage, cracks or deformations, as well as embedded particles, e.g. shards of glass or sharp stones. If you should find any cuts, rips or holes, please refrain from riding! First have your S-pedelec checked by a specialist.
It is also necessary for you to check the following components of your S-pedelec:
Always squeeze the brakes of your pedelec before you place a foot on the pedal! The motor starts propelling as you step on the pedal. This boost is unusual and can lead to falls or cause dangerous traffic accidents.
Consider that not every stem is suitable for every steer tube when retrofitting your pedelec! Only use Stromer stems. Only allow Stromer dealers to work on your handlebars and stem!
Possible positions for adjusting bolted connections.
Positions of screw connections for adjusting the sitting position
If your pedelec was supplied without the pedals pre-installed, these have to be attached with the correct wrench. Please note that the pedals have to be screwed on in different directions and secured with a high mounting torque. Apply assembly grease to both threads.
Ensure that you have read the manufacturer's instructions before using step-in or clipless pedals.
Practice clipping your shoes in and out of the pedals' locking system before your first ride in a quiet, safe place. Clipless pedals which do not properly release are a safety hazard.
In the case of step-in pedals, you are able to adjust how much force is required to release the shoe from the pedal. Please test this on your first ride with a setting that releases easily! Regularly clean your step-in pedals and keep them in good condition with a suitable spray lubricant.
Before you use your Stromer S-pedelec for the first time, the seating position has to be set up to suit your body size. This is vital for riding safely and securely.
To do this, the seat's height, alignment and angle have to be set up, as do the height and alignment of the handlebars with the stem.
When adjusting the height of the seat, never pull the seat post further out than the maximum extension length marked! If your tube does not have a maximum marking, then you must leave a minimum insertion length of 7.5 cm.
Once you have set the height of the seat, you have to check that the angle of the seat is suitable. In general, the upper surface of the seat should be horizontal. You can adjust this by loosening the clamping bolts in the seat post.
Before every ride, please check:
Do not ride off when you are not completely sure that your S-pedelec is in flawless condition. Have it inspected by a Stromer dealer.
It is particularly important if you use your S-pedelec a lot, either for sport or daily use, that you regularly have all the important parts checked by a Stromer dealer.
Frame and forks, suspension components and other parts relevant to your safety such as brakes and wheels are subject to heavy wear, which can impact on the operating safety of these parts. Components might spontaneously fail when the predetermined usage period or service life is exceeded. This can lead to falls and serious injury!
Please make these checks before continuing after a fall or if your S-pedelec falls over! Aluminum parts cannot be safely bent back into shape, while carbon components can sustain damage which is not recognizable to the eye!
Check the whole of th S-pedelec for changes. These may be dents and cracks in the frame and the fork, but also bent components. You must also check the function and safe attachment of parts that have been shifted or twisted, e.g. the handlebars or the seat.
If you notice any changes to your S-pedelec, DO NOT continue cycling. Do not re-tighten any loose parts without first checking them and always use a torque wrench.
Bring your S-pedelec to a Stromer dealer, describe the fall and get your S-pedelec inspected!
Attached accessories must always be installed according to the regulations and instructions. You must ensure the correct fastening torques for all screw connections (see "Screw connections")
Only retrofit luggage racks to S-pedelecs that have been approved by Stromer for this purpose. Use only the intended fixing devices. Ask your Stromer dealer whether and how luggage may be transported when using add-on parts made of carbon. Don't fix racks to the seat post! It
is not constructed for this use. Overloading of the seat post with a luggage rack may break the seat post and lead to serious accidents.
The permitted total weight of the vehicle may not be exceeded, even when a luggage rack with a higher carrying capacity would enable that!
Front-wheel luggage carriers may not be installed or operated.
Luggage loads change the behavior of your S-pedelec. They extend the braking distance, among other things. This may lead to severe accidents or falls. Adapt your riding style to different driving characteristics, i.e. brake earlier and consider the more sluggish steering properties. Only transport luggage on the luggage rack intended for this purpose! Child seats may not be installed or operated.
Please ensure that nothing can get caught in the spokes and turning wheels.
If you are riding with luggage, ensure that you do not exceed the maximum permissible weight of the S-pedelec. Information on the weight capacity of the rack is also stated here. Additional information regarding this issue is provided at www.stromerbike.com/support
The regulations and requirements for e-bikes are continuously being revised and may change at any time. Obtain information regarding the valid legal requirements so that you are always up to date.
For S-pedelecs, special provisions apply for their limit of use. This means that e-bikes are sometimes operated like a bicycle and at other times not. Before riding on public roads with your Stromer, inform yourself about the current legal requirements enforced in your country. This information can be found at your Stromer dealer, the respective national bike or e-bike associations and online. There you can obtain information on how your Stromer must be equipped in order to drive in traffic on public roads. These sources describe, for example, which lighting systems have to be installed and which brakes the S-pedelec must have.
The currently valid, national regulations also deal with age restrictions and specify from which age people are allowed to drive on which part of the road and whether certain driving permits are required. The regulations for children riding on public roads are also found here. It will be made clear if a helmet is required to be worn by law.
Check whether your private third-party-liability insurance covers possible damage caused by using a Stromer S-pedelec.
S-pedelecs are means of transport designed to be ridden by one person. It is not permitted to transport children in trailers of S-pedelecs within the scope of validity of EU law!
Transporting an additional person by using an S-pedelec, e.g. in a child trailer, can only be permitted within the framework of the respective, national law. We urgently advise against transporting additional persons, even in specific cases where this might be permitted. If you would like to transport luggage, this requires that your S-pedelec is fitted with suitable equipment. Children may not be transported by S-pedelecs within the scope of EU law and they may only be transported in trailers dedicated for this purpose in Switzerland. We recommend not taking any chances when it comes to quality in this area! Please take note of the permitted total weight and the stipulated maximum speed for the trailer.
The total weight of the Stromer S-Pedelec is 140 kg. Permitted total weight: Weight of driver + weight of S-pedelec, including weight of battery + weight of luggage + weight of trailer (if trailer is permitted).
Use as intended also includes adherence to the operating, servicing and maintenance conditions that are described in this manual.
Stromer S-pedelecs may be used on public roads and fortified paths when they are equipped as prescribed by national law. Manufacturers and dealers are not liable for damages resulting from use outside of intended use. This applies particularly to damages resulting from non-adherence to the safety instructions, e.g., in terms of:
Specific components are defined in the approvals process which are allowed to be used on this vehicle. In other words, the S-pedelec is only permitted if your vehicle uses these parts or replacement parts which have been approved for use with your model.
Use original parts or replacement parts for which an expert opinion regarding the approval for your S-pedelec exists, or obtain an individual permit from the relevant licensing authority.
Parts which must only be replaced like-for-like or with approved parts are as follows:
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The power button is located at the bottom of the top tube, below the touch screen.
The power button has the following functions:
Press the power button to switch on.
When your Stromer has been locked with a PIN, you must unlock your Stromer after switching it on before you can use it. (See "Theft protection" chapter)
When the Stromer is not switched off, it will switch to sleep mode after approx. 5 minutes of inactivity. The sensor system remains active during sleep mode. The system wakes up by itself as soon as you move the Stromer. Alternatively, you can also wake up your Stromer by using the power button.
Always switch off your Stromer by using the touch screen when you want to prevent it from switching itself on.
Important functions of the Stromer can be controlled while riding and without taking your hands off the handlebar, by using the operating element on the handlebar.
The + and – buttons of the operating element on the handlebar make it possible to change between the following support modes:
Bicycle mode: The motor is switched off.
Support mode 1: Low motor support, optimized for large driving range.
Support mode 2: Medium motor support – this support mode can be fine-tuned by using the Stromer app.
Support mode 3: High motor support for maximum speed.
The motor support depends on the force that acts on the pedals. The more firmly you step onto the pedals, the stronger the support from the motor. The motor support stops when you stop pushing the pedals during the ride. Motor support is only reactivated when you start working the pedals.
A daytime running light is integrated into your Stromer to increase safety in daily traffic.
Press the light button on the operating element on the handlebar to switch the headlight on or off. In some countries, the daytime running light can not be turned off.
When you are traveling and your battery is drained, the motor of the Stromer assumes the function of a dynamo. This ensures that enough electricity is produced to power the lighting. Thus you can always ride safely with your Stromer.
Stromer S-pedelecs can also generate energy with their motor and thus charge the battery, for example, when driving downhill. In this case the motor acts like a dynamo, i.e. it performs a braking function and thus generates the power that charges the battery. This may significantly extend the driving range for a tour. Recuperation can further be used as a convenient "engine brake" on steep or long declines.
As soon as you brake, the motor switches to recuperation/brake mode and supports your braking effort.
The braking energy is stored in your battery and therefore increases the driving range of your Stromer.
The Stromer offers a braking aid for prolonged downhill drives. To use this, keep the minusbutton pressed for 2 seconds. The braking force of your Stromer can now be adjusted by again pressing the plus or minus button. To terminate recuperation, again keep the + or – button pressed for another 2 seconds. A weak recuperation level brakes less and is therefore suitable for flat declines, while strong recuperation levels brake significantly more. The range is therefore easily and conveniently optimized.
The recuperation is automatically terminated when the speed falls below a certain minimum and you step onto the pedals. This speed varies according to the version of the firmware loaded. It is usually below 10 km/h.
The Stromer provides you with full support at the press of a button. The boost mode accelerates you up to 20 km/h or 12 km/h even without pedaling. Activate boost mode by keeping the plus button on the handlebar pressed. The boost mode is activated after 2 seconds. The touch screen shows BOOST.
As soon as you release the plus-key, the boost mode will be deactivated.
The boost mode only switches on when you exceed a minimum speed. As soon as you release the plus button or activate the brake, the boost mode is switched off.
The display of the Stromer is equipped with a resistive touch screen.
That means that the touch screen does not respond to touch, like capacitive touch screens, but responds to gentle finger pressure and can therefore easily be operated with gloves. Gentle pressure on the touch screen is sufficient to navigate through various menus or change to the riding display.
The touchscreen changes to the driving display as soon as you start riding your Stromer.
The riding display shows your speed and information regarding the ride. You can change between riding displays by pressing the touch screen until the desired information is being displayed.
Activate lock
The Stromer offers optimal theft protection. You can lock the Stromer with a PIN when you switch it off. The Stromer can then only be switched on by re-entering your PIN.
The theft mode is activated when the locked Stromer is moved.
The Stromer can in this case only be returned from theft mode by using the Stromer OMNI App. This makes the Stromer very unattractive for thieves. Your Stromer automatically switches off when it has not been switched off or locked, but has not been used for a prolonged period. However, the lock is not activated in this case.
Deactivating the lock
Proceed as follows to deactivate the lock:
Get the maximum out of your Stromer. Install the Stromer app on your smartphone and discover the world of Stromer.
The Stromer app is the easiest way to configure your Stromer for your needs. Fine-tune the support mode to your personal needs. The app also shows you the position and the battery charging state – even when you are not near the Stromer.
Only the ST2 and ST2s models have this feature.
Is the battery of your smartphone empty? – No problem. The Stromer has been equipped with a USB charging socket. Connect your smartphone to recharge the battery.
The charging socket is located in front on the daytime running light and is sealed by a rubber lip.
Only connect your smartphone when the pedelec is standing. Do not change your smartphone while riding.
The achievable range per charge is dependent on various factors:
Pressing the power button takes you to the shortcut display. Here you have direct access to all functions and settings:
Pressing the power button again brings you back to the driving mode display.
You can individually set the time and the display format.
The Stromer supports the following languages:
German, English, French, Italian and Dutch.
The Stromer supports metric (km; km/h; Wh/km) and imperial (Mi; mph; Wh/Mi) measuring units.
Detailed information regarding the individual settings is provided in the respective sub-chapters or online at www.stromerbike.com.
The function of the settings described may change after a software update. A description of the current functions is provided online at www.stromerbike.com.
The menu us only available when the Stromer stands still. As soon as you start moving, the touch screen changes to the riding display. You cannot call up the menu during the ride for your own safety.
You can adjust the strength of the motor braking of the Stromer to your driving style with the braking strength.
If your Stromer was locked with a PIN, you must unlock your Stromer after switching it on before you can use it (see "Theft protection" above).
You can adapt the response characteristics of your Stromer to your riding style. The ratio between rider power and motor support is controlled by the sensor sensitivity.
Higher sensitivity implies that your Stromer will respond more to low pressure on the pedals.
A change of sensor sensitivity influences the response behavior of the Stromer at all support levels. Higher sensitivity reduces the driving range.
The battery is considered a hazardous good! Remove the battery when you want to perform any kind of work on the S-pedelec, e.g. maintenance or assembly. Unintentionally activating the On/Off switch might lead to injury or an electric shock.
Store the battery in a dry and well-ventilated place. A room temperature of approx. 20°C is optimal to prevent loss of capacity. Only use the battery for rinding the Stromer in cold conditions. Store it in a warm environment, which increases the range. Ensure that the Stromer is switched off when you want to store your battery in your bike. Check its charging level approx. every 4– 8 weeks and recharge it as required. Store the battery with a battery charging state of at least 40% when you do not intend to use it for a prolonged period, e.g. during a winter break. This is the most effective way of preventing deep discharging. Ensure that the battery is never stored in a fully discharged state, as this may lead to deep discharging and irreversible cell damage. Possible guarantee or warranty claims may then become void.
The battery must be recharged within 2-3 days after it has been fully discharged in order to prevent deep discharging.
Storage at a battery charging level of 40-60% is best suited to preserving your battery. Please consider that this shortens the period after which deep discharging is possible when compared to a fully charged battery! The capacity of a battery decreases with age, even when it is well-maintained.
You should change a battery that has not been used or recharged for a prolonged period before you install it in your S-pedelec.
Permissible storage temperature range: -20 – 60°C
Permissible discharging temperature range: -20 - 60°C
Permissible charging temperature range: 0 – 50°C
Open the battery box with the appropriate key.
Push the key into the lock applying gentle pressure and turn it in a clockwise direction until the battery box opens.
Pull out the battery.
The battery is very heavy, so take care not to drop it. You could get injured and/or the battery might get damaged.
Place the battery into the battery box. Take care that the connector points downwards and that the lettering THIS SIDE UP is visible on top. Push the battery downwards until it latches.
Close the battery box. Press with your flat hand onto the flap until it latches with a soft click and then pull the key out of the lock.
Never leave the key in the lock. You might get injured by the protruding key or clothes might get caught on it, which might lead to a fall. Always pull the key out of the lock and keep it at a safe place to ensure that it does not break or get lost.
Read the operating instructions for the charger before beginning to charge the battery.
You can change the battery of your Stromer while it is installed in your S-pedelec. However, you can also remove the battery from the S-pedelec and charge it in another place. It is particularly advantageous to charge it in a warmer environment (room temperature) when it is cold outside, in order to shorten the charging period. Avoid charging processes below 0°C or above 40°C and in tightly sealed spaces. The charging process is automatically stopped at temperatures below 0°C or above 40°C.
Please note that a sudden change of temperature from cold to warm can cause condensation to build up in the charger. Avoid this by storing the battery in the same place where it is charged. Only use the charger supplied or a charger released by Stromer to avoid the risk of fire.
Use the charger in a dry room and don't cover it up while it is in use. It could otherwise short circuit or cause a fire.
Check the mains voltage before connecting the charger! The voltage of the power source must correspond to the information on the type plate of the charger.
For safety reasons, always place the charger on a dry, non-flammable surface.
A defective battery should neither be charged nor used any further. A battery can become warm while charging. It must not get hot. When the battery heats up strongly, immediately terminate the charging process.
Never ride when the battery is not inserted. The battery compartment can in this case not be locked. This poses an additional risk of falls and injuries.
Always read the charger information first.
First connect the charger to the mains pug (LEDs light up red and green) and then to the battery. Hold the charging cable loosely in your hands and bring it gradually closer to the socket of the battery.
The magnets will help you to position the plug correctly.
The LEDs in the charger light up in orange and green during the charging process.
The LEDs in the charger light up in green when the battery has been fully charged. Separate the battery/Stromer from the Stromer charger and then the charger from the mains connector.
The connection for the charging cable is located on the left side of the down tube, slightly below the connection to the head tube. Open the cover of the charging socket.
The LEDs light up in orange and green.
The charging time may vary according to the version and the model of the battery and the charger. Accurate charging times are provided in the information at www.stromerbike.com/support.
The driving display provides the option of tracking the battery charge status of your Stromer. The battery charge status is shown in the form of a bar and a percent value. The Stromer automatically switches off the motor and changes to bicycle mode (no support) when the battery is empty. The bar above the battery charge status indicates the current energy flow. The display helps to ride in an energy-saving way with a large driving range. The longer the bar, the higher the energy flow.
The bar points from right to left as soon as the motor provides support.
The battery is charged during brake mode, so the dark bar points from left to right.
A small part of the battery energy is saved in order to sustain the basic functions of your Stromer and keep you safe. The lighting and display still work for approximately another hour when the battery is empty and the motor support has stopped.
Regularly have your S-pedelec inspected by a Stromer dealer. These experts can identify damaged and worn parts and are able to advise you in selecting replacements. They will also check the current software status and ensure that important updates that improve safety and riding comfort have been installed.
Refrain from repairing key parts yourself (frame, forks, handlebars, stem, headset, brakes, lights).
Your S-pedelec can only function safely and effectively if you replace parts with suitable, authorized replacements. Please consult your manufacturer, importer or Stromer dealer for advice on suitable replacement parts.
Only replace broken or worn parts with original replacement parts from the manufacturer or parts approved by your manufacturer. This is prescribed for some components and an appropriate list is provided in the "Exchange of components of the fast pedelec" section.
In this case, using non-original or non-approved parts also invalidates the registration of the S-pedelec. The use of other non-approved parts generally invalidates the warranty and guarantees with the manufacturer for other parts.
If you install non-original or the incorrect replacement parts, this can lead to a severe loss of function! Tires with bad grip or tires that were not designed for use in S-pedelecs, brake pads with inappropriate friction coefficient and wrongly used or badly designed light-weight components can cause accidents with the most severe of consequences. The same applies for improper assembly!
When working on the S-pedelec, please ensure that all screws are tightened to the correct torque. The required torque is printed on many parts with a screwed connection. This amount is stated in Newton meters (Nm) and this work should be carried out using a torque wrench. Best suited are torque wrenches that slip and provide an acoustic signal when the predefined fastening torque is reached. Otherwise, screws may snap or break. If you don't own a torque wrench then you should always leave this work to a Stromer dealer! A table with the most important fastening torques for screw connections is provided in the "Screw connections" section.
Torque spanners
Switch off the electrical system, remove the battery and close the battery box before performing any kind of work on your S-pedelec.
The drive chain must be regularly cleaned and lubricated to ensure appropriate functioning (see the "Deadlines and inspection work" section). Dirt can be removed with the normal pedelec wash. Otherwise you can clean the chain by rubbing it with an oily cloth. When the chain is clean, it should be greased at the joints with suitable lubricant. After being left to soak, the excess lubricant should then be removed.
To ensure that the chain and gears can work safely, the chain must have a certain level of tension. Otherwise it can come off and lead to a fall. Chain gear systems tense the chain automatically.
Dirt and permanent strain wear the chain. The chain should be replaced as soon as it can be significantly lifted (approx. 5 mm) from the front chain ring with your fingers. Replacement of the chain is to be expected after approx. 1500 km, depending on the load.
Many modern chains for derailleur gear systems no longer have chain connectors. Special tools are required to open/exchange/close them. They should be exchanged by a Stromer dealer. Other chains are supplied/mounted with chain joints. In some cases, these can be opened without the need for tools. These chain connectors can also be used to repair a damaged chain on a ride, if they have the correct width for the drive train.
Rims are subject to a great deal of strain and are vital to your safety on the bike. They wear during riding. Do not ride with a rim once you can see damage. Have them checked by a Stromer dealer and replaced, as required. Wear can weaken rims and lead to falls and serious accidents.
You should also regularly check your pedelec's tires. The minimum and maximum permitted tire pressure is printed on the side of the tires. Please adhere to these levels, otherwise the tires could slip off the rims or explode!
Tires are wear parts. You should therefore regularly check the pressure, tread and condition of your tires. Not every tire is designed for every type of use.
The tires of an S-pedelec may only be exchanged for authorized products that were approved by the manufacturer. Please take note of the correct size and the ECE quality test marker. It is essential to get advice from a Stromer dealer when selecting tires.
All tires used with a Stromer must have an Epermit for fast e-bikes according to ECE R75. For example: E4 75R 0007911
The following tire dimensions are permitted for the Stromer: Customs designation ETRTO size
26x1.75 47-559
26x2.00 50-559
26x2.10 53-559
26x2.10 54-559
26x2.15 55-559
You need the following equipment to repair a tire puncture:
The quick-release axle must first be removed with an Allen key before the wheel can be removed. Please obtain information from the operating instructions of the component manufacturers, which are available online.
The removal and mounting of the rear wheels of the ST2 and ST1X differ slightly. Please read each of the relevant sections.
Tire exchange works similarly to a normal bicycle in the event of a flat tire. Please contact a Stromer dealer when you are not sure how to change a tire. Please remove the battery from the battery box before performing any maintenance work. Never separate or connect an electrical connection while the battery is in the battery box. This prevents the risk of an electrical shock and the risk of injury.
Release the quick-release axle with a 6 mm hexagonal spanner and pull out the quick-release axle.
You can now remove the wheel from the fork or rear structure and repair the tire damage.
Unscrew the valve cap, the fastening nut and possibly the cap nut from the valve. In the case of Dunlop or Express Valves, remove the valve stem.
Switch the inner tube for an intact one
Please take note of the running direction of the tire when installing it.
Prevent foreign bodies from entering the tire. Ensure that the inner tube does not have any folds and is not squashed. Ensure that the rim tape covers all spoke nipples and does not have any damage.
Place one edge of the rim into the tire.
Proceed in reverse order of the removal to reinstall the wheel. Reattach the motor connector to the hub before reinstalling the rear wheel.
Safely attach the running wheel in the frame or fork, using the quick-release axle. The fastening torque for the quick-release axles is 20 Nm.
Removal
Mounting
Make extra sure that the brake disks are correctly located between the brake pads after reinstallation!
Tighten all screws with the prescribed fastening torque (see "Torques" section). Failing to do so could cause the screws to tear and components to come apart.
Read the instructions of the gear unit manufacturer to ensure correct and safe installation and setting of derailleur systems.
Your Stromer is equipped with a hydraulic disk brake.
Brakes are vital to your safety on the bike. You should therefore maintain them on a regular basis. This requires specialist knowledge and special tools. Leave all work on your S-pedelec to your Stromer dealer! Work that is improperly carried out endangers your safety on the S-pedelec!
Brake discs and brake pads are particularly subject to wear. Please allow a specialist retailer to check these key parts on a regular basis and replace any worn parts if necessary.
Source: Shimano® techdocs
Do not touch the brake disk while it is rotating or directly after braking. This could result in injury or burns.
Avoid permanently braking for longer periods, as can be the case during long, steep descents. Otherwise this can allow vapor bubbles to form and cause a complete failure in the braking system. This could result in serious falls and injury.
The brake lever must not be applied if the S-pedelec is on its side or upside down. Otherwise air bubbles can enter the hydraulic system which could cause the brakes to fail. After transporting the bicycle, check if the pressure point of the brakes seems softer than it was before. Slowly apply the brakes several times. This allows the braking system to discharge any bubbles.
If the pressure point remains soft, please refrain from riding. The Stromer dealer must bleed the brake.
You can avoid this problem by applying the brake lever before transport and then fixing it in this position using a strap. This prevents any air from entering the hydraulic system.
When you come to clean the braking system, please first read the instructions provided by the component manufacturer.
You can get more information about your S-pedelec's brakes as well as cleaning and maintenance in the operating manual provided by your manufacturer or on the manufacturer's website: www.stromerbike.com/support
Gears are vital to your safety on the bike! Please read the operating instructions supplied to you by your manufacturer and familiarize yourself with how to operate the S-pedelec and switch gears before your first ride. Allow your Stromer dealer to undertake any work on your bicycle's gears! Work that is improperly carried out endangers your safety on the S-pedelec!
Information regarding the gears of your S-pedelec can be found in the manufacturer's instructions at www.stromerbike.com/support and on their websites on the Internet
Modern S-pedelec technology provides high performance, but must be regularly maintained by qualified persons. This requires specialist knowledge and specialist tools. Leave the work on your S-pedelec to your Stromer dealer!
Work that you can safely perform yourself is highlighted in bold. To ensure that your bicycle remains in a safe condition and fulfills the conditions of the warranty, the following terms apply:
You can get more information about your bicycle's parts as well as cleaning and maintenance in the operating manual provided by your manufacturer or on the manufacturer's website: www.stromerbike.com/support
Ask your Stromer dealer for suitable lubricants! Not all lubricants are designed for all purposes. Using the wrong lubricants can lead to damage and impact the part's performance!
Work to be undertaken
Check the following:
Torques:
Make any adjustments to the following components:
Work to be undertaken
Maintenance / Inspection:
Check the following:
Work to be undertaken
Check the following:
Clean:
Grease:
Check the following:
Work to be undertaken
To be checked, cleaned, and possibly replaced by the Stromer dealer:
Work to be undertaken
The first inspection is particularly important for ensuring that your S-pedelec remains safe and problem-free! Cables and spokes stretch, while bolted connections can loosen. Therefore always allow a Stromer dealer to carry out the first inspection.
Working on the S-pedelec requires special knowledge, experience and special tools! Only allow Stromer dealers to work or check key parts of the bicycle!
Lubrication schedule
What must be lubricated? | At what intervals? | With which lubricants? |
Chain | after removing dirt, after riding in the rain, every 250 km | chain oil |
Gear cables | when not functioning well, once a year | silicon-free grease |
Wheel bearings, pedal bearings, inside bearing | once a year | bearing grease |
Thread during mounting | during mounting | mounting grease |
Contact surfaces of carbon parts | during mounting | carbon mounting paste |
Sliding surfaces of screw joints | once a year | grease, spray oil |
Metal seat post in metal frame | during mounting | grease |
Gear joints | when not functioning well, once a year | spray oil |
It is vital that all bolted connections on the S-pedelec have the correct torque in order to ensure that they are secure. Too much torque can damage the screw, nut or component. Always use a torque spanner to tighten screw joints. You are not able to correctly tighten these bolted connections without this specialist tool!
If a component specifies a torque for its bolted connections, then this should be strictly adhered to. Please read the instructions provided by the manufacturer, which often list the correct mounting torques.
When a screw connection was treated with threadlocking adhesive (screw adhesive, e.g. Loctite), threadlocking adhesive must be used whenever this connection is opened, loosened or retightened.
General torque for bolted connections
You were given the warranty and limitation of liability separately at the time of purchase of your S-pedelec. You can also consult them anytime at www.stromerbike.com/support.
Take note that the components of the S-pedelec are subject to higher wear than the components of a bicycle without an additional drive. This is due to the greater weight of the vehicle and the higher average speed that is achieved through the propulsion.
This higher wear is not a defect and is not subject to warranty. Typical components affected are:
The battery is subject to aging and therefore a wearing part. Please take note that age and duration of use affect the battery, e.g. result in a clearly reduced driving range. This must be considered when planning trips. Exchange our battery in due time for a new one. Replacement batteries are available from your Stromer dealer.
Permitted total weight of Stromer S-Pedelec: 140 kg
Vehicle including battery + driver + luggage + trailer
ST2 | ST2 S | ST1X | |
MOTOR | SYNO Drive* | SYNO Drive* | CYRO Drive* |
MOTOR SUPPORT | up to 45 km/h | up to 45 km/h | up to 45 km/h |
PERFORMANCE | 500 W | 500 W | 500 W |
TORQUE | 40 Nm | 40 Nm | 35 Nm |
RANGE | up to 150/180 km | up to 180 km | up to 150 km |
* Depending on the location of use, a driving permit and insurance/number plate may be required. | |||
CHARGERS | CR245 (ST2) | CR245 (ST2S) | CR190 (ST1X) |
INPUT | 100-240VAC ~ 50-60 Hz 3A 54.6VDC / 4.5A | 100-240VAC ~ 50-60 Hz 3A 54.6VDC / 4.5A | 100-240VAC ~ 50-60 Hz 3A 54.6VDC / 3.5A |
OUTPUT | 54.6VDC / 4.5A 11.2VDC / 1A | 54.6VDC / 4.5A 11.2VDC / 1A | 54.6VDC / 3.5A 11.2VDC / 1A |
OPERATING TEMPERATURE RANGE [°C] | 0...40°C | 0...40°C | 0...40°C |
If the charging time indicated is clearly exceeded, discontinue the charging process. Have the battery and the charger checked by the Stromer distributor.
LI-ION BATTERIES | BQ618 | BQ814 | BQ983 Model ST1306AC | BQ983 Model ST983 |
VOLTAGE [V] | 47,45 | 48 | 48 | 47,06 |
CAPACITY [AH | 12,3 | 15,9 | 19,8 | 20,4 |
ENERGY [WH] | 618 | 814 | 983 | 983 |
CHARGING TIME WITH CHARGER CR190 [H:MIN] | 4:50 | 5:30 | 6:30 | 6:30 |
CHARGING TIME WITH CHARGER CR254 [H:MIN] | 4:00 | 4:45 | 5:30 | 5:30 |
PERMITTED STORAGE TEMPERATURE RANGE [°C] | -20...60°C | -20...60°C | -20...60°C | -20...60°C |
PERMITTED DISCHARGING TEMPERATURE RANGE [°C] | -20...60°C | -20...60°C | -20...60°C | -20...60°C |
PERMITTED CHARGING TEMPERATURE RANGE [°C] | 0...50°C | 0...50°C | 0...50°C | 0...50°C |
APPROXIMATE WEIGHT [KG] | 5 | 5 | 5 | 5 |
Take care to dispose of all packaging material according to the regulations and sorted by waste type.
General care and cleaning products Please take the environment into account when caring for and cleaning your S-pedelec. You should use care and cleaning products which are biodegradable wherever possible. Please ensure that no cleaning fluid enters the drainage system. When cleaning the chain, use a suitable chain cleaning tool and dispose of chain lubricant properly at a suitable waste disposal site.
Take the same approach to using brake cleaner and lubricants as you do to general care and cleaning products.
Tires and inner tubes are not residual waste or domestic rubbish and have to be disposed of at your local recycling center.
Batteries belonging to S-pedelecs should be treated as hazardous and are therefore subject to compulsory special labeling. They have to be disposed of by Stromer dealers or manufacturers.
myStromer AG
Freiburgstrasse 798
CH-3173 Oberwangen
Europe:
info@stromerbike.com
Telephone: +41 31 848 23 00
USA:
service@stromerbike.com
Telephone: (800)819-4262
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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