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Problem
The printer printed
a different number
of copies than
selected.
• Unsatisfactory
print quality
• Horizontal lines
appear across the
printed image.
• Paper jams occur
frequently.
• Paper does not
feed.
Part of the printed
image is cut off.
There is an
unexpected margin
on the printed
images.
2 Condensation
Water droplets will form after a bottle has been removed from a refrigerator during the
summer season or in a warm environment. This formation of water droplets is called
condensation. Condensation that forms on printed paper and the printer roller and that has
not yet dried may cause smudging on the printed image.
Cause and Remedy
• Even if the number of copies has been set to each
image when selecting images, only one copy will be
printed if "All Images" or " Index" is selected.
• When printing using DPOF settings, only the number of
copies set by DPOF will be printed.
• Are you using different paper than that which is
indicated?
⇒ Insert the paper exclusive for this printer.
• Does the ink sheet have slack?
⇒ Flatten out the ink sheet.
• Have you inserted the paper with the wrong side facing
up?
⇒ Make sure that you insert the paper with the print side
(glossy surface) facing up.
• Print quality may be poor if there is condensation
to a difference in temperatures.
⇒ Wait for approximately 2 hours from the time the
printer's power was turned on before attempting to
resume printing.
• Are the thermal heads dirty?
⇒ Clean the thermal heads
• Have you loaded more than 18 sheets of paper (or
more than 20 sheets of wide size paper) in the paper
cassette?
⇒ Reduce the number of sheets.
• Have you inserted curled paper?
⇒ Do not use curled paper.
• Is the feeding stop adjusted according to the paper size
you want to use?
⇒ Adjust the feeding stop.
• Have you used application software to enlarge the
image beyond the printing range of this printer?
⇒ Reduce the image size so that it fits within the
printer's printing range.
• Is [Borders] of the digital camera or printer driver
to [OFF]?
⇒ Select [ON] under [Borders].
• Is [Borders] of the digital camera or printer driver
to [ON]?
⇒ Select [OFF] under [Borders].
3
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Continued on next page
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