Panasonic Toughbook CF-31AAA7J1M Reference Manual page 135

Troubleshooting (Advanced)
Fingerprint Reader (only for model with Fingerprint Reader)
Replacing sensor.
Protector Suite reinstallation.
Lost [File Safe] backup password.
Accessing [File Safe] after Protector
Suite uninstallation.
Accessing [File Safe] after computer
crash.
If you need to replace a non-functioning fingerprint reader, follow this
procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, "Protector Suite" has not stored any data on
the device and therefore has no problem to continue after you replaced the
sensor. However, in case you use the Power-on security (Preboot
Authentication), you may need to use the [Manage Fingerprints] wizard to
update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will be
required. Follow the procedure in the section "Starting Over" (
Uninstall Protector Suite (
reinstall Protector Suite (
During Protector Suite uninstallation, you can select whether to delete the
Protector Suite Data - including passports.
To use password data or "Password Bank" data after reinstalling Protector
Suite, select [Leave Protector Suite *.* data for later use]. After the new
installation, you will be able to use your data again.
If you select [Remove all Protector Suite *.* data], you need to enroll fingerprint
data again after reinstalling Protector Suite.
In case of changing the Enrollment mode, reinstalling Protector Suite is
necessary.
It is necessary to change the backup password for [File Safe], refer to the Pro-
tector Suite Help menu.
*7
• Click (Start) - [All Programs] - [Protector Suite] - [Control Center] - [Help]
- [Help].
[File Safe] data can be accessed only using Protector Suite. If you accidentally
uninstalled Protector Suite, you have to reinstall it. If passport data was not
removed during uninstallation, everything will work automatically including [File
Safe]. If the passport data was removed during uninstallation the [File Safe] will
recognize that the installation was changed and will offer to use the backup
password, instead.
If you have an exported passport, import it now so you can access [File Safe]
directly using fingerprints. Otherwise you can access [File Safe] using the [File
Safe] backup password: [File Safe] will recognize that the installation was
changed and will offer to use the backup password, instead.
page 67) before reinstalling it. After uninstallation,
page 61).
135
page 68).