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icon in the taskbar. If it is crossed-out, click the icon and drag the
slider to the right to increase the volume.
• The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use the
volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected to
the headphone jack on the computer, the internal speakers
automatically turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the
internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and that it
is turned on.
• Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
I want to restore my computer to its original settings.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for future
recovery operations.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings.
1. If there is a D2D Recovery setting in Main, make sure it is Enabled.
2. Exit the BIOS utility and save changes. The system will reboot.
Frequently asked questions - 67
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Need help?
Do you have a question about the Swift Go 16 and is the answer not in the manual?
Questions and answers
I can not access the @ symbol when I press the shift key and no. 2 key
The inability to access the @ symbol when pressing Shift + 2 on your Acer Swift Go 16 could be due to the keyboard layout setting. If your keyboard is set to a different layout (e.g., UK instead of US), the @ symbol may be assigned to a different key. To fix this, check and change your keyboard layout in Windows settings:
1. Press Windows key + Space to cycle through installed keyboard layouts.
2. Go to Settings > Time & language > Language & region.
3. Under Preferred languages, select your primary language, then click Keyboard options.
4. Ensure the correct layout (e.g., US QWERTY) is selected.
If the issue persists, try using Alt + 64 on the numeric keypad or check for any software-related conflicts.
This answer is automatically generated