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Acer Aspire Go 15 User Manual
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Acer Aspire Go 15 User Manual

Acer Aspire Go 15 User Manual

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USER'S MANUAL

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Summary of Contents for Acer Aspire Go 15

  • Page 1 USER’S MANUAL...
  • Page 2 Operating System version. Images provided herein are for reference only and may contain information or features that do not apply to your computer. Acer Group shall not be liable for technical or editorial errors or omissions contained in this manual.

  • Page 3: Table Of Contents

    Using passwords ........49 Guidelines for safe battery usage ....8 Internal battery........10 Entering passwords ........50 Fingerprint Reader Your Acer notebook tour How to use the fingerprint reader ..51 Screen view ........... 11 Keyboard view ........12 BIOS utility Left view ..........
  • Page 4 • Where to find the power button, ports and connectors • Windows 11 interface overview • Tips and tricks for using the touchpad and keyboard • How to create recovery backups • Guidelines for connecting to a network and using Bluetooth • Information on using Acer’s bundled software...

  • Page 5: First Things First

    First things first - 5 I R S T T H I N G S F I R S T We would like to thank you for making this Acer notebook your choice for meeting your mobile computing needs. Your guides...

  • Page 6: Taking Care Of Your Computer

    Taking care of your computer Your computer will serve you well if you take care of it. • Only use the adapter provided with your device, or an Acer- approved adapter to power your device. • Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.

  • Page 7: Taking Care Of Your Ac Adapter

    1. Turn off the computer. 2. Disconnect the AC adapter. 3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners. If your computer is dropped or visibly damaged, or does not work normally, please contact your nearest authorized Acer service center.

  • Page 8: Guidelines For Safe Battery Usage

    • The charging port must be clean and free from debris and should only be used with Acer charging equipment. Use of a non-Acer battery or charging equipment can cause damage to the product and will void the warranty.
  • Page 9 • Device with removable battery: The battery should only be replaced with parts approved by Acer. Do not replace the battery with any parts other than approved ones. This notebook uses a Lithium-based battery. Do not use it in a humid, wet or corrosive environment.

  • Page 10: Internal Battery

    Please refer to www.acer.com for battery shipping documents. Internal battery • Do not attempt to replace a built-in rechargeable battery, battery replacement must be done by an Acer- authorized repair facility. • Recharge the battery by following the instruction included in the product documentation.

  • Page 11: Your Acer Notebook Tour

    O U R C E R N O T E B O O K T O U R After setting up your computer as illustrated in the Setup Guide, let us show you around your new Acer computer. Screen view Icon...

  • Page 12: Keyboard View

    12 - Your Acer notebook tour Keyboard view Note Copilot key : Feature availability varies by market, see aka.ms/WindowsAlFeatures Icon Item Description For entering data into your computer. Keyboard See "Using the keyboard" on page Fingerprint reader for Windows Hello Fingerprint and security.

  • Page 13: Left View

    • Delivers up to 3 A at 5 V DC for USB charging. • DC-in: requires power adapter or power source providing 45 W at 19 V. For optimal performance, please use a certified Acer power adapter or USB Power Delivery device.

  • Page 14: Right View

    14 - Your Acer notebook tour Right view 1 2 3 Icon Item Description Indicates the computer’s power Power indicator status. Indicates the computer’s battery status. Charging: The light shows amber Battery indicator when the battery is charging. Fully charged: The light shows blue when in AC mode.

  • Page 15: Base View

    Your Acer notebook tour - 15 Base view Icon Item Description Allows the computer to stay cool. Ventilation and Do not cover or obstruct the cooling fan openings. Simulates removing and reinstalling Battery reset the battery. pinhole Insert a paperclip into the hole and press for four seconds.

  • Page 16: 16 - Using The Keyboard

    16 - Using the keyboard S I N G T H E K E Y B O A R D The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows, special keys and hotkeys. Lock keys The keyboard has lock keys which you can use to turn keyboard functions on and off.

  • Page 17: Hotkeys

    Using the keyboard - 17 Icon Function Description Locks your computer to secure your Lock your information. You can enter password to computer continue your work. Turns on / off the computer's network Flight mode devices. Touchpad toggle Turns the built-in touchpad on and off. Adjusts keyboard backlight brightness.

  • Page 18: 18 - The Windows Os Desktop

    18 - The Windows OS Desktop O S D I N D O W S E S K T O P Note Screen simulated, subject to change. Feature availability and rollout timing varies by market and device. Item Description Settings Changes the apps settings for your computer.

  • Page 19: Tips And Hints For Using Windows

    The Windows OS Desktop - 19 Item Description Displays the situation of network connection, battery level and sound setting. You can toggle Quick settings quick actions to instantly adjust or open settings. Notification Displays the notifications and calendar. Tips and hints for using Windows We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started.

  • Page 20: How Do I Check For Windows Updates

    Press the Windows key or select the Windows Start button > Settings > Windows Update. Select Advanced options to configure the settings. Where can I get more information? For more information please visit the following pages: • Windows 11 information: support.microsoft.com/Windows • Support FAQs: support.acer.com...

  • Page 21: Using The Precision Touchpad

    Using the Precision Touchpad - 21 S I N G T H E R E C I S I O N O U C H P A D The touchpad controls the arrow (or 'cursor') on the screen. As you slide your finger across the touchpad, the cursor will follow this movement.
  • Page 22 22 - Using the Precision Touchpad Three-finger press Lightly tap the touchpad with three fingers to open the Search Windows. Three-finger swipe Swipe across the touchpad with three fingers. • Swipe up to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.

  • Page 23: Changing Touchpad Settings

    Using the Precision Touchpad - 23 Changing touchpad settings To change the touchpad settings to suit your personal requirements, please do the following. 1. In the icon tray in the lower right-hand corner of the screen, select the Network, Sound and Battery icon to open the Quick settings pane.

  • Page 24: Recovery

    24 - Recovery E C O V E R Y If you are having trouble with your computer, and the frequently asked questions (see Got a question? on page 68) do not help, you can recover your computer. This section describes the recovery tools available on your computer. Using recovery tools can help you reset or refresh your PC, back up files/data, or create a factory default backup.
  • Page 25 Recovery - 25 2. Click Manage sync settings for OneDrive folder syncing to continue. 3. Make sure the folders that you want to back up are selected and click Save changes to continue.

  • Page 26: Restoring Your Computer

    26 - Recovery 4. You can select View progress to watch files sync until it completes. 5. To open the OneDrive folder, double-click OneDrive icon in the notification area. Restoring your computer Recovery allows you to quickly and easily restore your computer back to its default status.
  • Page 27 Recovery - 27 3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. 4. Choose from the two options - Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.) 5.
  • Page 28 28 - Recovery 6. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue. Important If you have apps installed on your PC, they will be removed. 7. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files.

  • Page 29: Reset This Pc And Remove Everything

    Recovery - 29 Reset this PC and remove everything 1. Click on Settings in the Start menu, select System, and then select Recovery. 2. Click Reset PC to Choose an option. 3. Select Remove everything to reset your PC back to its factory default.
  • Page 30 30 - Recovery 4. Choose from the two options - Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.) 5. Click Change settings to open the Choose settings options. 6. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue.
  • Page 31 Recovery - 31 7. Click Reset to continue. 8. You will be shown the reset progress on the screen. The screen will turn off during the reset process. 9. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.

  • Page 32: 32 - Using A Bluetooth Connection

    32 - Using a Bluetooth connection S I N G A L U E T O O T H C O N N E C T I O N Bluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices.
  • Page 33 Using a Bluetooth connection - 33 4. Select the device you wish to pair from the list of discovered devices. 5. After pairing, if there is a code displaying on the screen, enter that code on the device to proceed the connection. Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN.

  • Page 34: Connecting To The Internet

    Acer computers feature a Flight mode hotkey that turns the network connection on or off. You can use the network management options to turn your wireless network on/off or control what is shared over the network.
  • Page 35 Connecting to the Internet - 35 To connect to a wireless network, please follow the steps below. 1. Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network’s name and password (if necessary).
  • Page 36 36 - Connecting to the Internet 4. You will see a list of available wireless networks. Select the one you wish to use. 5. Once you select a wireless network, select Connect.
  • Page 37 Connecting to the Internet - 37 6. If required, enter the network’s password.

  • Page 38: Acersense

    38 - AcerSense C E R E N S E AcerSense is a device configuration center that provides you with the comprehensive capabilities to monitor system performance, check the health and charging status of your battery, adjust fan speed and power plan settings, as well as receive live update notifications.

  • Page 39: Widget Card

    AcerSense - 39 Widget card Widget card is always visible on all AcerSense screens by default. • Under the Live Update tab, you have the option to manually check for available updates any time by clicking on the Check Now button. For a more detailed view of available updates, simply select Details to access the Update List.

  • Page 40: Account And Support

    Select the Support icon to either sign in or sign up for an Acer ID and register your Acer product. As a valued Acer user or Acer member, you can access a comprehensive range of benefits and services. Within this section, Find an Answer provides you full...

  • Page 41: Checkup

    AcerSense - 41 Checkup Select the Checkup tab to swiftly evaluate the health of your system components including battery, storages and RAM with just one single click - Checkup All. - System Info: Click on to view the comprehensive overview of the laptop’s system information.
  • Page 42 42 - AcerSense For improved laptop performance, utilize either Quick Cleanup or Advanced Cleanup to efficiently remove temporary and unnecessary files, helping you clean up storage space and speed up your laptop. To assess the health status of your RAM, click the Check button and view the current RAM usage.

  • Page 43: Personal Settings

    AcerSense - 43 Personal Settings In the Personal Settings tab, you can select the systems usage mode, battery charging mode, screen and touchpad related settings according to your preferences. System Usage Mode There are three available modes to choose from: Silent, Normal and Performance.
  • Page 44 44 - AcerSense • Power-off USB Charger Make use of the designated USB port to charge mobile devices, even when the laptop is powered off or in Hibernation mode. In addition, you can set a battery level; when the battery power drops below this set level, the charging will be automatically halted.
  • Page 45 AcerSense - 45 • Acer OLED Care Settings OLED screen is known for its ability to display near-perfect blacks and brilliant colors, offering an exceptional visual experience without the need for a backlight, compared to the LED panel. However, it’s crucial to be mindful of OLED burn-in potential.

  • Page 46: App Center

    46 - AcerSense App Center Select the App Center tab to swiftly launch the installed app on your computer. In case you cannot locate the app within the comprehensive list of All Apps, utilize the search function. In addition, you can refine the display by showing only preloaded apps or games, and organize them based on Popularity, Alphabet, or Installation Date.

  • Page 47: Experience Zone

    In particular, Experience Zone offers a quick and easy way to fine- tune your AI-assisted Acer PurifiedView camera, Acer PurifiedVoice microphone settings and Activity Indicator (depending on your model), all in one place. Designed to be intuitive, it automatically appears when your device detects that your webcam or microphone has been turned on, and smartly hides itself after a brief period of inactivity.
  • Page 48 Keeping your computer and data safe... In this section you will find: • How to secure your computer • Setting passwords • What you need to prepare when you’re traveling • How to get the most out of your battery...

  • Page 49: Securing Your Computer

    Securing your computer - 49 E C U R I N G Y O U R C O MP U TE R Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer. Security features include hardware and software locks —...

  • Page 50: Entering Passwords

    50 - Securing your computer Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press Enter to access the BIOS utility.

  • Page 51: Fingerprint Reader

    In addition to using an account password or PIN to sign in to Windows apps and services, you can also use the fingerprint reader to sign-in and unlock your Acer notebook. In order to use the fingerprint reader, you must first configure the fingerprint reader to recognize your fingerprint to confirm your identity.
  • Page 52 52 - Fingerprint Reader 2. In the Windows Hello setup window, select Get started to begin the fingerprint configuration. 3. Enter your PIN to confirm your identity.
  • Page 53 Fingerprint Reader - 53 4. When the Windows Hello setup window appears, follow the onscreen directions. Press and hold your finger on the fingerprint sensor and then lift. Repeat this step until the fingerprint configuration is complete.
  • Page 54 54 - Fingerprint Reader 5. Once the fingerprint configuration is complete, you will be able to sign in or unlock your computer by placing your fingerprint on the fingerprint reader. You may select Add another finger to add another fingerprint to unlock the computer. Note If the notebook has multiple accounts, you can set up access separately and automatically switch between accounts.

  • Page 55: Bios Utility

    BIOS utility - 55 B I O S U T I L I T Y The BIOS utility is a hardware configuration program built into your computer's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it.

  • Page 56: Power Management

    56 - Power management O W E R M A N A G E M E N T This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory.
  • Page 57 Power management - 57 3. Select Change settings that are currently unavailable. 4. Scroll down and disable Turn on fast start-up. 5. Select Save changes.

  • Page 58: Battery Pack

    58 - Battery pack A T T E R Y P A C K The computer uses an embedded Lithium battery that gives you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter.

  • Page 59: Optimizing Battery Life

    Battery pack - 59 Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. Warning Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack.

  • Page 60: Checking The Battery Level

    60 - Battery pack Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter. Important Connect the AC adapter as soon as possible after the battery-low warning appears.

  • Page 61: Traveling With Your Computer

    Traveling with your computer - 61 R A V E L I N G W I T H Y O U R C O M P U T E R This section gives you tips and hints to consider when moving around or traveling with your computer.

  • Page 62: What To Bring

    62 - Traveling with your computer What to bring When you are just moving within short distances, you probably do not need to bring anything with you other than your computer. If your battery is not fully charged, you may want to bring the AC adapter with you to plug in your computer.
  • Page 63 Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer...

  • Page 64: Universal Serial Bus (Usb)

    Two USB standards are currently available on Acer computers: USB 2.0 (High-speed USB) and USB 3.2 Gen 1/Gen 2 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB 3.2 Gen 1/Gen 2 ports have a blue tongue. For best performance, USB 3.2 Gen 1/Gen 2 devices should always be plugged into USB 3.2 Gen 1/Gen 2...

  • Page 65: Usb Type-C Port

    The Type-C port is reversable; connectors may be inserted with either side up. Note On Acer computers USB Type-C ports support up to USB 3.2 (SuperSpeed USB, 10 Gbps). Other USB devices with a USB Type-C connector are supported, but transfer speed may be reduced and certain functions will be disabled (such as Thunderbolt video support).

  • Page 66: 66 - Video And Audio Connectors

    66 - Video and audio connectors I D E O A N D A U D I O C O N N E C T O R S Add an external monitor to your computer via a video port. The type of port available depends on your computer’s configuration.

  • Page 67: Hdmi

    HDMI - 67 H D M I HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video monitor, such as a digital television (DTV) with a single cable.

  • Page 68: Got A Question

    Got a question? In this section you will find: • Frequently asked questions • Troubleshooting information • How to protect yourself while online • Where to find Acer service center contact information...

  • Page 69: Frequently Asked Questions

    Frequently asked questions - 69 R E Q U E N TL Y A S K E D Q U E S T I O N S The following is a list of possible situations that may arise during the use of your computer.
  • Page 70 70 - Frequently asked questions icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume. • The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar.

  • Page 71: Requesting Service

    Frequently asked questions - 71 Note To access the BIOS utility, press F2 when you see the Acer logo during boot For more information, see Restoring your computer on page Requesting service International Travelers Warranty (ITW) Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling.

  • Page 72: Troubleshooting

    Fr eq u en tl y as ked qu es t io ns 72 - Frequently asked questions Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer.
  • Page 73 Frequently asked questions - 73 Error messages Corrective action Contact your dealer or an authorized service I/O parity error center. Keyboard error or no Contact your dealer or an authorized service keyboard connected center. Keyboard interface Contact your dealer or an authorized service error center.

  • Page 74: Internet And Online Security

    74 - Internet and online security N T E R N E T A N D O N L I N E S E C U R I T Y First steps on the net Protecting your computer It is vital to protect your computer from viruses and attacks over the internet (see Internet security software on page 77).
  • Page 75 Internet and online security - 75 internet as the connection speed is low and connection time is typically charged per hour. DSL (e.g. ADSL) DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the internet (this requires a ‘micro-filter’...

  • Page 76: Network Connections

    76 - Internet and online security Network connections A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an internet connection.

  • Page 77: Surf The Net

    Acer is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads!
  • Page 78 78 - Internet and online security Select Acer computers include protection by McAfee McAfee is pre-installed on select Acer computers, protecting your identity and financial data from viruses, spyware, malware and other online threats. Learn more about how to stay safe online and how to stay protected after your introductory subscription ends.
  • Page 79 Internet and online security - 79 company like McAfee or Microsoft and that you have a virus. The main motive behind these scams is to extort money from the victim. Cybercriminals can also install malware such as keylogging software or backdoor Trojans in order to gain access to personal information. How to stay safe: Don't fall for phone calls that tell you your software or computer isn't working.
  • Page 80 80 - Internet and online security tablet, or IoT device is entirely under the control of the person who created the botnet. Most people who are infected with botnets aren't even aware that their computer's security has become compromised! What to do if you're infected: If you're infected you probably don't realize it as bots are notoriously quiet.
  • Page 81 Internet and online security - 81 For more tips on how to stay safe Good security habits can reduce your exposure to online crime. By adopting a few basic behaviors, you can make big strides in reducing cybercrime risk: • Protect your accounts with strong, unique passwords that use a combination of at least 10 uppercase and lowercase letters, symbols and numbers.

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