Product Support; Returning Equipment For Repair Or Maintenance - Microcom 900M Operating Manual

PRODUCT SUPPORT

Pliant Technologies offers technical support via phone and email from 07:00 to 19:00 Central Time
(UTC−06:00), Monday through Friday.
1.844.475.4268 or +1.334.321.1160
technical.support@plianttechnologies.com
Visit www.plianttechnologies.com for product support, documentation, and live chat for help. (Live chat
available 08:00 to 17:00 Central Time (UTC−06:00), Monday through Friday.)

Returning Equipment for Repair or Maintenance

All questions and/or requests for a Return Authorization Number should be directed to the Customer
Service department (customer.service@plianttechnologies.com). Do not return any equipment directly
to the factory without first obtaining a Return Material Authorization (RMA) Number. Obtaining a
Return Material Authorization Number will ensure that your equipment is handled promptly.
All shipments of Pliant products should be made via UPS, or the best available shipper, prepaid and
insured. The equipment should be shipped in the original packing carton; if that is not available, use
any suitable container that is rigid and of adequate size to surround the equipment with at least four
inches of shock-absorbing material. All shipments should be sent to the following address and must
include a Return Material Authorization Number:
Pliant Technologies Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
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