GCC Technologies Elite 21DN Install Manual
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GCC Technologies Elite 21DN Install Manual

Gcc elite 21dn: install guide
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  • Page 2 ELITE 21 SERIES INSTALLATION GUIDE...
  • Page 3 1374. IMPORTANT: Changes or modifications to this product not authorized by GCC Technologies Inc. could void the FCC Certification and negate your authority to operate the product. This product was tested for FCC Compliance under conditions that included the use of shielded cables and connectors between system components.
  • Page 4 Introduction Thank you for your purchase of a GCC Technologies Elite 21 laser printer. You now have a high-quality, versatile solution to all of your printing needs. The purpose of this guide is to show you how to set up your printer and install the software on the computer(s) that will be using it.

  • Page 5: Information Resources

    CD-ROM User’s Manual” section on page 86 of this manual for instructions on accessing and using the full documentation. For additional copies of this guide or of the Elite 21 CD-ROM, contact GCC Direct Sales at 800 422-7777 (North America only, outside of North America refer to the back cover) or contact your GCC authorized dealer.

  • Page 6: Installation Checklist

    Installation Checklist For proper installation, please complete each section in order: Step Check Package Contents Step Prepare Printer Location Step Locate Printer Parts Step Remove Internal Packaging Step Install Toner Cartridge Step Load Paper Tray Step Connect Printer Cables Step Attach Power Cord Step Install Printing Software...

  • Page 7: Step 1. Check Package Contents

    Note: No printer cables are included with the printer. For information on ordering cables, contact GCC Direct Sales at 800 422-7777 (North America only, outside of North America refer to the back cover) or visit our web site at: http://www.gccprinters.com...

  • Page 8: Step 2. Prepare Printer Location

    Step 2. Prepare Printer Location Place the printer on a flat, level surface in a well-ventilated area away from direct sunlight or areas where the air temperature and humidity can vary widely. Do not obstruct the fan vent on the right side of the printer. Minimum Recommended Clearances: Top View 7.87”...

  • Page 9: Step 3. Locate Printer Parts

    Step 3. Locate Printer Parts Front View Paper Output Tray Paper Exit Slot Control Panel Front Cover Multi-Purpose Feeder (Tray 1) Tray Extension Power Switch 550-sheet Universal Cassette (Tray 2) Rear View Rear Cover Top Cover Connectivity Ports (see next page for details) Ventilation Slots Power Cord Receptacle...

  • Page 10: Connectivity Ports

    Connectivity Ports With the printer’s all ports active feature, all the interfaces are simultaneously active. This means you can connect more than one interface at a Ethernet 10/100BaseT time. You don’t have to select a port; this Bi-directional Parallel feature works automatically.

  • Page 11: Step 4. Remove Tape

    Step 4. Remove Tape 1. Remove packaging tape from the front and rear covers of the printer.

  • Page 12: Step 5. Install Toner Cartridge

    Step 5. Install Toner Cartridge 1. Press down on the release button at the top of the printer to open the front cover. 2. Remove the two orange plastic spacers inserted in the printer by pulling them out of the printer as shown. Note: The toner cartridge contains a microfine plastic powder that is fused to the paper during the printing process.
  • Page 13 3. Unwrap the toner cartridge and remove the protective sheet of paper from under the front flap of the cartridge. Shake the cartridge from side to side several times as shown to distribute the toner. 4. Place the toner cartridge on a flat surface and hold the cartridge securely with one hand.
  • Page 14 6. Close the front cover. Press on the center part of the front cover until the cover locks securely.
  • Page 15 Step 6. Load Paper Tray The standard paper tray holds up to 550 sheets of 20 lb. copier-type paper. It can handle the following sizes of paper: • Letter • Legal 13” • A4 • A5 • Executive • Legal 14” •...
  • Page 16 3. For sizes larger than Letter/A4, press down on the grey square at the bottom of the tray. This will release the rear section of the tray and the section can be adjusted outward to extend the tray’s length. The rear section of the tray adjusts to three different positions.
  • Page 17 6. Squeeze the right side paper guide as shown. Lift the guide slightly and slide it towards the paper stack until it touches the paper. Do not set the guide too tightly against the paper stack, as this could cause paper feed jams. 7.
  • Page 18 9. Gently slide the paper tray all the way into the printer. 10.The paper level indicator on the front of the tray will rise to show the remaining level of paper in the tray. Replenish paper as necessary.

  • Page 19: Step 7. Connect Printer Cables

    Step 7. Connect Printer Cables Connecting Cables Correctly Most cables come with some kind of locking device to insure that the connection is made. Be sure to use these locking devices, otherwise you may experience intermittent errors or the printer will fail to operate altogether.

  • Page 20: Rs-232 Serial Connection

    RS-232 Serial Connection The RS-232 Serial connection between the printer and a PC requires a standard 9-pin RS-232 cable. The length of this cable can be up to 50 feet (15.4 meters). Serial connections are slower than parallel or Ethernet connections, therefore the RS-232 connection is only recommended for users who require a cable connection greater than 6.5 feet and do not have access to an Ethernet network.

  • Page 21: Step 8. Attach Power Cord

    Step 8. Attach Power Cord 1. Insert the power cord into the AC power connector on the back of the printer as shown. 2. Check the power switch at the front of the printer to confirm that it is in the Off (O) position.
  • Page 22 Step 9. Install Printing Software Driver software for the printer must be installed on every computer that will print to the unit. This section includes installation instructions for Macintosh, Windows 95/98, Windows 2000 and Windows NT 4.0.
  • Page 23 Step 9a. Install Macintosh Software Overview You will need to set up your Macintosh computer to use the Elite 21 Series by installing the Elite 21 software for Macintosh. This software is on the Elite 21 Series CD-ROM. The CD-ROM includes Apple Laserwriter software version 8.6, customized PostScript Printer Description (PPD) files for the Elite 21 Series and screen fonts for each of the resident PostScript printer fonts.
  • Page 24 Part 1- Installing the GCC Printing Software and Fonts 1. Insert the Elite 21 Series CD-ROM into the computer and double-click the CD icon to open the disk. Double-click the “Elite 21 Installer” icon within the disk window 2. An introduction screen marked “Elite 21 Series Installer”...
  • Page 25 4. A window will appear listing the components that will be installed and asking for an Install Location. Choose the disk that you wish to install the software onto (the startup disk of the Mac in most cases) and click Continue. 5.
  • Page 26 7. Installation of the files will begin. A status window will appear showing the progress of the installation. 8. When the installation is complete, a dialog box will appear asking if you want to setup a Desktop Printer. Click Yes to setup the printer.
  • Page 27 Clicking the “Setup Printer” button will open either Apple’s Desktop Printer Utility (USB or LPR connections) or the Chooser (AppleTalk connections) in order to setup the printer. Refer to the instructions for Creating a Desktop Printer, covered in Step 2 of the Macintosh installation instructions in this guide as follows: Connecting via USB: Step 2a, Page 25 Connecting via EtherTalk:...
  • Page 28 Part 2a - Creating a Desktop Printer (via USB) (Note: USB connection requires Mac OS 8.6 or higher) 1. Make sure that all steps in the Hardware Setup section of this manual have been followed. Follow the Macintosh installation steps in Part 1 of this section.
  • Page 29 4. The “USB Printer” dialog box will appear. Click on your printer model from the list, then click OK. 5. The “Untitled 1” dialog box will return. Click on the Auto Setup button at the top right of the box. 6.
  • Page 30 9. Go to File and Quit to exit the Desktop Printer Utility. The printer is selected and ready to print. The GCC Product Registration utility will run after the printer is setup. Please follow the registration instructions to register your printer.
  • Page 31 Due to potential incompatibilities between Apple’s Desktop Printer Utility and certain AppleTalk networks, GCC does not recommend using the Apple Desktop Printer Utility to set up the Elite 21 series printer over EtherTalk. As a result, the Elite 21 Series software uses the Chooser to set up the printer over EtherTalk rather than the Desktop Printer Utility.
  • Page 32 3. This will open up the Chooser window. Click on the LaserWriter 8 icon in the lefthand Chooser window. A list of AppleTalk compatible printers will appear on the right. Click on the name of your printer from the list. The default printer name will be the same as the model name of the printer (i.e., “Elite ”.) Click “Create.”...
  • Page 33 6. The Setup process will continue. A status bar will show the progress of the setup. 7. A window will appear asking for any options on the printer to be configured. The first page of options sets the Memory Configuration, Additional Trays, Envelope Feeder and Upper Bin status.
  • Page 34 Printing menu at the top of the screen and selecting “Set Default Printer.” The GCC Product Registration utility will run after the printer is setup. Please follow the registration instructions to...
  • Page 35 Part 2c - Creating a Desktop Printer (via LPR) (Note: LPR connection requires a PowerPC-based Mac and LaserWriter 8.5.1 or higher) 1. Make sure that all steps in the Hardware Setup section of this manual have been followed. Follow the Macintosh installation steps in Part 1 of this section.
  • Page 36 3. A dialog box called “Untitled 1” opens, containing two printer icons. Double- click the bottom icon, in the “LPR Printer Selection” box. 4. A dialog box called “Internet Printer” appears. Enter the printer’s IP address in the “Printer Address” field. If the printer has not been assigned an IP address, assign one following the directions in Chapter 7 of the Elite 21...
  • Page 37 6. The “Untitled 1” dialog box will return. Click on the Change button at the top right of the box. 7. The “Select a PostScript Printer Description File” box will open. Choose your printer model from the list of printers and click Select. 8.
  • Page 38 10.Go to File and Quit to exit the Desktop Printer Utility. The printer is selected and ready to print. The GCC Product Registration utility will run after the printer is setup. Please follow the registration instructions to register your printer.
  • Page 39 Step 9b. Install Windows Software Overview You will need to set up your Windows computer to use the Elite 21 Series by installing the Elite 21 software for PC-compatible computers. This software is on the Elite 21 Series CD-ROM. The CD-ROM includes customized Windows PostScript printer software for Windows 95/98, Windows 2000, and Windows NT 4.0.

  • Page 40: Software Installation

    Installing the Elite 21 with Windows 95/98 Software Installation The software required to set up your Windows 95/98 computer is located on the Elite 21 Series CD-ROM. You can install the Elite 21 software on your computer using Plug and Play.
  • Page 41 USB Monitor Installation (Windows 98 only) 1. Insert the GCC Elite 21 Series CD-ROM into the Windows 98 PC. Click on My Computer, then double-click the CD-ROM icon to open the CD window. Double-click the “Win98 USB” folder, then double- click the “Install.exe”...
  • Page 42 Windows 95/98 Software Installation - Plug and Play 1. If the computer is running, shut it down. 2. With the computer and printer both powered off, attach the printer cable to the computer and printer. Make sure that there is paper in the printer’s tray. 3.
  • Page 43 6. The system will then ask where to look for new drivers. Make sure that the Elite 21 Series CD-ROM is in the drive. Check off “Specify a Location.” Use the Browse button to select your Elite 21 Series CD-ROM. Open the folder on the CD that corresponds to the language being used (English, French, German, Italian or Spanish.) Open the WIN9x...
  • Page 44 Windows 95/98 Software Installation - Using the Add Printer Wizard 1. Go to the Start menu of Windows 95/98, then up to Settings and select Printers. In the Printers window, double-click the Add Printer icon to start the Add Printer Wizard. Click Next to start the Wizard 2.
  • Page 45 PostScript (PS) or PCL driver for the Elite 21 Series. Most users will want to use the PostScript driver exclusively under Windows. Choose “GCC Elite 21 Series PS” unless you have a specific reason to use the PCL driver.
  • Page 46 6. A list of ports will appear. Select the appropriate local parallel or serial port for the printer and click Next. 7. The next window will ask for a name for the printer. You can type in a new name, or keep the default name. Click Next.
  • Page 47 9. A dialog box may appear asking you to insert the Windows 95 or 98 CD. Insert the CD and click OK. 10.A dialog box may appear telling you that necessary files on the CD cannot be found. Make sure the Windows CD is inserted, then use the Browse button to access the Windows CD.
  • Page 48 12.When finished, the test page will be generated (if you chose to print a test page in Step 8). If the page prints, click Yes in this window. If not, click No and follow the Windows troubleshooting steps that appear. 13.When the installation is complete, you will be returned to the Printers window and a new icon for the printer will...
  • Page 49 Installing the Elite 21 with Windows 2000 Software Installation The software required to set up your Windows 2000 computer is located on the Elite 21 Series CD-ROM. You can install the Elite 21 software on your computer using Plug and Play.
  • Page 50 Windows 2000 Software Installation - Plug and Play 1. If the computer is running, shut it down. 2. With the computer and printer both powered off, attach the parallel or USB cable to the computer and printer. Make sure that there is paper in the printer’s tray.
  • Page 51 6. The next window will ask what you want the Wizard to do. Check “Search for a suitable driver for my device” and click Next to continue. 7. The system will then ask where to look for new drivers. Make sure that the Elite 21 Series CD-ROM is in the drive.
  • Page 52 9. The Wizard will automatically copy the driver files to their correct locations. A status window will show the progress of the installation. If a “Files Needed” dialog box appears, use the Browse button to select your Elite 21 Series CD-ROM. Open the folder on the CD that corresponds to the language being used (English, French, German, Italian or Spanish.) Open the...
  • Page 53 Windows 2000 Software Installation - Using the Add Printer Wizard 1. Go to the Start menu of Windows 2000, then up to Settings and select Printers. In the Printers window, double-click the Add Printer icon to start the Add Printer Wizard. Click “Next”...
  • Page 54 3. A list of ports will appear. Select the appropriate local parallel or serial port for the printer and click Next. 4. A list of manufacturers and printer models will appear. Insert the Elite 21 Series CD-ROM in the CD drive of your computer and click Have Disk.
  • Page 55 Elite 21 Series. Most users will want to use the PostScript driver exclusively under Windows. Choose “GCC Elite 21 Series PS” unless you have a specific reason to use the PCL driver. Click Next. 7. The next window will ask for a printer name.
  • Page 56 9. The next window allows you to specify the location of the printer. This will allow users to more easily identify the printer on a large network. You can also enter comments to specify the printer’s capabilities, etc. to users (i.e. “Duplex”...
  • Page 57 12.When the installation is complete, you will be returned to the Printers window and a new icon for the printer will appear. If installing a local printer, you are now ready to print to the Elite 21 printer. If installing as a stand-alone Ethernet network device, proceed to the Windows 2000 section in Chapter 7 of the Elite 21 User’s Manual on the...
  • Page 58 Installing the Elite 21 with Windows NT 4.0 Software Installation The software required to set up your Windows NT 4.0 computer is located on the Elite 21 Series CD-ROM. Windows NT 4.0 uses a Wizard to help you install printer software. A Wizard is a series of dialog boxes.
  • Page 59 Windows NT 4.0 Software Installation 1. Go to the Start menu of Windows NT 4.0, then up to Settings and select Printers. In the Printers window, double-click the Add Printer icon to start the Add Printer Wizard. 2. The first window of the Add Printer Wizard will ask if the printer is connected to the local computer (“My Computer”) or to a Network Printer...
  • Page 60 3. A list of ports will appear. Select the appropriate local parallel or serial port for the printer and click Next. 4. A list of manufacturers and printer models will appear. Insert the Elite 21 Series CD-ROM in the CD drive of your computer and click Have Disk.
  • Page 61 Elite 21 Series. Most users will want to use the PostScript driver exclusively under Windows. Choose “GCC Elite 21 Series PS” unless you have a specific reason to use the PCL driver. Click Next. 7. The next window will ask for a name for the printer.
  • Page 62 10.A dialog box may appear informing you that some of the files needed for the installation are located on the Windows NT 4.0 CD-ROM. Eject the GCC Elite 21 CD and install the Windows NT 4.0 CD. If the blue Windows NT CD window appears, close this window.
  • Page 63 12.When the installation is complete, you will be returned to the Printers window and a new icon for the printer will appear. If installing a local printer, you are now ready to print to the Elite 21 printer. If installing as a stand-alone Ethernet network device, proceed to the Windows NT 4.0 section in Chapter 7 of the Elite 21 User’s Manual on the...

  • Page 64: Step 10. Install Accessories

    • Additional Memory (RAM) Accessories can be ordered through GCC Technologies via our web site at: http://www.gccprinters.com You can also contact GCC Sales at 800 422-7777 (North America Only, outside North America, refer to the back cover) or your local GCC authorized dealer.
  • Page 65 Step 10a. Paper Feeder Installation Part One - Instructions for installing one additional paper feeder and tray 1. Place the paper feeder on a sturdy, level surface. 2. Switch off the power to the printer and disconnect the power cord from the AC outlet and the printer.
  • Page 66 4. Remove the paper tray from the printer. 5. Lift the printer up vertically and lower it onto the optional paper feeder. Align the five posts on the feeder with the corresponding holes on the bottom of the printer. Be sure to lower the printer gently, as lowering it too quickly may damage the printer or feeder.
  • Page 67 7. Load paper into the tray, then insert both trays into the printer. Reconnect the AC power cord to the printer and outlet, then restart the printer.
  • Page 68 Part Two - Instructions for installing two additional paper feeders and trays 1. Place the second paper feeder on a sturdy, level surface. 2. Align the five posts on the second paper feeder with the holes on the bottom of the first feeder and stack the two feeders up together.
  • Page 69 4. Switch off the power to the printer and disconnect the power cord from the AC outlet and the printer. 5. Close the Multi-Purpose Feeder and remove any printouts left in the paper output tray. 6. Remove the cassette from the printer.
  • Page 70 7. Lift the printer up vertically and lower it onto the optional paper feeders. Align the five posts on the first feeder with the corresponding holes on the bottom of the printer. Be sure to lower the printer gently, as lowering it too quickly may damage the printer or feeders.
  • Page 71 Configuring Printer Drivers for use of the Additional Paper Feeder(s) Once one or more additional feeders are installed, you will need to change settings within the driver software on all the computers that use the printer. This will allow Tray 3 and/or Tray 4 to show up as options when selecting a paper source for your print jobs.
  • Page 72 Step 10b. Duplex Unit Installation Note: These instructions apply to users of the Elite 21 model who are adding the Duplex Unit as an option. The Elite 21 and Elite 21 models ship with the Duplex Unit pre-installed. 1. Switch off the power to the printer. Remove the paper cassette from the printer (if installed).
  • Page 73 4. Slide the green tabs on the left and right of the Duplex Unit outward to secure the unit to the printer. 5. Close the rear cover, making sure it latches completely.
  • Page 74 Configuring Printer Drivers for use of the Duplex Unit Once the Duplex Unit is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the Duplex Unit to show up as an option when sending your print jobs.
  • Page 75 Step 10c. Upper Output Bin Installation 1. Switch off the power to the printer. Remove the paper cassette from the printer (if installed). 2. Squeeze the latch at the upper left of the rear cover and pull towards you to open the rear cover.
  • Page 76 4. Gently lower the front edge of the Upper Output Bin into position, inserting the tab at the front of the tray into the slot on the printer as shown. 5. Lower the rear of the tray into position, making sure that the two plastic tabs at the rear of the tray match up with the slots in the printer.
  • Page 77 7. Lift up the paper stopper arm and open the tray, as shown. 8. Extend the paper tray all the way out and lift up the paper stopper. 9. Adjust the tray to match the paper size being output.
  • Page 78 Configuring Printer Drivers for use of the Upper Output Bin Once the upper output bin is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the Upper Output Bin to show up as an option when selecting an output location for your print jobs.
  • Page 79 Step 10d. Envelope Feeder Installation 1. Switch off the power to the printer. Open the Multi-Purpose Feeder at the front of the printer. 2. Remove the gear cover at the left rear of the feeder opening by pushing it inward while lifting up on its front edge with your finger, as shown.
  • Page 80 Configuring Printer Drivers for use of the Envelope Feeder Once the envelope feeder is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the Envelope Feeder to show up as an option when selecting a paper source for your print jobs.

  • Page 81: Specifications

    This kind of memory is readily available from many sources, or you can order upgrade kits direct from GCC. Use only EDO (extended data out) or FPM (fast page mode). You cannot use DIMMs, SDRAM, or other special RAM technologies. Do not use gold plated connectors.
  • Page 82 RAM Installation Steps 1. Set the printer’s power switch to the Off (O) position and unplug the power cord from the wall. Removing the side cover of the printer while the unit is turned on may result in damage to the printer.
  • Page 83 4. This will expose the main controller board of the printer. The two RAM SIMM slots are to the right of the board. There are three slots in this area of the board, the two slots to the left are the RAM SIMM slots. At least one of the SIMM slots should have a RAM SIMM pre-installed.
  • Page 84 6. Replace the side cover by matching up the top of the cover with the slot at the top of the printer (1) and the small tab at the bottom of the cover with the slot in the printer (2). 7.
  • Page 85 Configuring Printer Drivers for use of Additional Memory Once the additional memory is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the drivers to properly account for the amount of installed RAM in the printer when sending print jobs. The drivers can be configured as follows: Macintosh: •...

  • Page 86: Step 11. Verify Printer Setup

    If the printer still will not print, repeat steps 1 -10. If you still have difficulty getting a document to print, contact GCC Technical Support by phone at (781) 276-8620 (North America only; outside North America, refer to the back cover) or http://www.gccprinters.com/support or contact your...

  • Page 87: Additional Installation Notes

    Elite 21 only) The GCC Elite 21 Series uses a single PostScript Printer Description (PPD) file for all three Elite 21 models. As a result, the default memory setting for the printer is set to 16MB (the minimum amount of shipping RAM for the series) within the PPD file. Users of the Elite 21 DN and Elite 21 SE models should follow the instructions found on Page 78 to assure that the printer driver is set to use the appropriate amount of memory.

  • Page 88: Hard Drive Configuration

    Hard Drive Configuration (Elite 21 SE only) The Elite 21 ships with a standard 4GB hard drive pre-installed. The PPD file for the Elite 21 Series, however, defaults to “Not Installed” for the hard drive option. Users of the Elite 21 model will therefore need to change the driver configuration to reflect the presence of the hard drive, as follows: Macintosh:...

  • Page 89: Understanding The Acrobat Screen

    Using the CD-ROM User’s Manual This installation guide is intended for you to set up your printer. The full User’s Manual on the Elite 21 Series CD-ROM contains more detailed information about the configuration and use of the printer. The full Elite 21 User’s Manual is found in Adobe Acrobat PDF format in the English folder of the Elite 21 Series CD-ROM.

  • Page 90: Moving Through Pages

    You can also use the tool bar buttons to move from page to page. The GCC manual also has a table of contents with entries in blue; click on these to go to that section of the manual.

  • Page 91: Service And Support

    Internet email: support@gccprinters.com GCC’s World Wide Web site GCC’s Web site offers a wealth of information. The full manual for the Elite 21 Series of printers is here, along with technical bulletins that deal with any problems that arise over the life of your printer.

  • Page 92: Software License Agreement

    Software media and the Documentation to GCC. The License and your right to use the Software will automatically terminate upon your failure to comply with any provision of this License Agreement or upon GCC’s election to terminate the License as set forth below.
  • Page 93 TRADEMARKS GCC Technologies is a registered trademarks of GCC Technologies Inc. GCC printers, the GCC printers logo and Elite are trademarks of GCC Technologies, Inc. Apple, AppleTalk, LaserWriter, EtherTalk, Macintosh, and the Apple logo are registered trademarks of Apple Computer, Inc. Finder and TrueType are trademarks of Apple Computer, Inc.
  • Page 94 LIMITED HARDWARE WARRANTY GCC warrants, for the limited period of one year from the date of original purchase, the Elite 21 Series sold by GCC and any accom- panying media on which GCC software is recorded (the “Product”) to be free from defects in materials and workmanship. During the...
  • Page 95 O ORDER SUPPLIES OR ACCESSORIES VISIT OUR www.gccprinters.com WEBSITE GCC S 1.800.422.7777 OR CALL ALES AT OUTSIDE ORTH MERICA CONTACT YOUR LOCAL OFFICE INTERNET sales & supplies: www.gccprinters.com support: www.gccprinters.com/support UNITED STATES UNITED KINGDOM 209 Burlington Road 729 London Road...

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