Page 2: Table Of Contents
2. Using the Elite 21 with a Macintosh Software Installation Creating a Desktop Printer Via USB ...........2-7 Via EtherTalk .
Page 3 ......... . .3-2 Windows 98 USB Installation Using Plug and Play Using the Add Printer Wizard Printing from Windows 95/98 Setting Page Setup Options...
Page 4 7. Networking the Elite 21 Printer Assigning an IP Address Via the Front Panel ......... .7-2 Via DHCP .
Page 5 Appendices: Appendix A: Specifications ........A-1 Appendix B: Paper Specifications .
Page 6: Introduction
Thank you for your purchase of a GCC Technologies Elite 21 Laser Printer. You now have a high-quality, versatile solution to all of your printing needs. The purpose of this manual is to show you how to set up and use your new printer. Configurations...
Page 7: Using This Manual
Using this Manual This manual is presented as an Adobe Acrobat portable document format (.pdf) file. If you are reading this page, you have successfully installed Acrobat or Acrobat Reader on your computer and opened this document. The Acrobat Screen The Acrobat screen is divided into two parts, with bookmarks on the left and pages on the right.
Page 8 You can also use the tool bar buttons to move from page to page. The GCC manual also contains hyperlinks, marked by the use of Blue text within the manual. Click on any of these links to go to that location. Finding Text To find specific information in the manual, use the Find command within Acrobat.
Page 9: Hardware Setup
1. Hardware Setup This chapter of the user’s manual covers setting up the Elite 21 printer. This information is also available in the printed Elite 21 Installation Guide which shipped with your printer. Installation Checklist For proper installation, please complete each section in order:...
Page 10: Check Package Contents
Elite 21 Users Manual Note: No printer cables are included with the printer. For information on ordering cables, contact GCC Direct Sales at 800 422-7777 (North America only, outside of North America refer to the back cover) or visit our web site at: http://www.gccprinters.com...
Page 11: Prepare Printer Location
Step 2. Prepare Printer Location Place the printer on a flat, level surface in a well-ventilated area away from direct sunlight or areas where the air temperature and humidity can vary widely. Do not obstruct the fan vent on the right side of the printer.
Page 12: Locate Printer Parts
Step 3. Locate Printer Parts Front View Paper Output Tray Paper Exit Slot Control Panel Front Cover Multipurpose Feeder (Tray 1) Tray Extension Power Switch 550-sheet Universal Cassette (Tray 2) Rear View Rear Cover Top Cover Connectivity Ports (see next page for...
Page 13: Connectivity Ports
Connectivity ports Ethernet 10/100BaseT Bi-directional Parallel Universal Serial Bus (USB) RS-232 Serial With the printer’s all ports active feature, all the interfaces are simultaneously active. This means you can connect more than one interface at a time. You don’t have to select a port;...
Page 14: Remove Tape
Step 4. Remove Tape 1. Remove packaging tape from the front and rear covers of the printer.
Page 15: Install The Toner Cartridge
Hot water can fuse the toner and cause staining. 1. Press down on the release button at the top of the printer to open the front cover. 2. Remove the two orange plastic spacers inserted in the printer by pulling them out of the printer as shown.
Page 16 5. Position the toner cartridge as shown. Match up the tabs on the left and right of the cartridge with the channels within the printer. Gently slide the cartridge into the printer as far as it will go.
Page 17 6. Close the front cover. Press on the center part of the front cover until the cover locks securely.
Page 18: Load The Paper Tray
Step 6. Load the Paper Tray The standard paper tray holds up to 550 sheets of 20 lb. copier-type paper. It can handle the following sizes of paper: •Letter •Executive Smaller sizes can be fed through the Multipurpose feeder (Tray 1). The standard paper tray will also handle up to 100 transparency or label sheets in Letter or A4 size.
Page 19 3. For sizes larger than Letter/A4, press down on the grey square at the bottom of the tray. This will release the rear section of the tray and the section can be adjusted outward to extend the tray’s length. The rear section of the tray adjusts to three different positions.
Page 20 1-12 6. Squeeze the right side paper guide as shown. Lift the guide slightly and slide it towards the paper stack until it touches the paper. Do not set the guide too tightly against the paper stack, as this could cause paper feed jams.
Page 21 9. Gently slide the paper tray all the way into the printer. 10. The paper level indicator on the front of the tray will rise to show the remaining level of paper in the tray. Replenish paper as necessary. 1-13...
Page 22: Connect Printer Cables
You cannot connect the cable incorrectly. Bi-directional Parallel Connection The bi-directional parallel connection between the printer and a PC requires a standard 36-pin bi-directional cable (to IEEE 1284 standards). The length of this cable can be up to 6.5 feet (2 meters).
Page 23: Serial Connection
6.5 feet and do not have access to an Ethernet network. Ethernet Network Connection The Ethernet interface on your printer lets you connect to an Ethernet network via standard 10 BaseT or 100 BaseT cabling. 1-15...
Page 24: Step 8. Attach Power Cord
2. Check the power switch at the front of the printer to confirm that it is in the Off (O) position. 3. Plug the power cord into a grounded wall outlet or power strip.
Page 25: Software Installation
Step 9. Install Printing Software Driver software for the printer must be installed on every computer that will print to the unit. This section includes installation instructions for Macintosh, Windows 95/98, Windows 2000 and Windows NT 4.0. Please refer to the chapter of this manual relating to the operating system...
Page 26: Install Accessories
Step 10. Install Accessories This section covers installation of any additional accessories that you may have purchased with the printer. Accessories include: • Additional Lower Paper Feeder(s) • Duplex Unit (Elite 21 N only) • Upper Output Bin • Envelope Feeder •...
Page 27 Part One - Instructions for installing one additional paper feeder and tray 1. Place the paper feeder on a sturdy, level surface. 2. Switch off the power to the printer and disconnect the power cord from the AC outlet and the printer.
Page 28 1-20 4. Remove the paper tray from the printer. 5. Lift the printer up vertically and lower it onto the optional paper feeder. Align the five posts on the feeder with the corresponding holes on the bottom of the printer.
Page 29 7. Load paper into the tray, then insert both trays into the printer. Reconnect the AC power cord to the printer and outlet, then restart the printer. 1-21...
Page 30 Part Two - Instructions for installing two additional paper feeders and trays 1-22 1. Place the second paper feeder on a sturdy, level surface. 2. Align the five posts on the second paper feeder with the holes on the bottom of the first feeder and stack the two feeders up together.
Page 31 4. Switch off the power to the printer and disconnect the power cord from the AC outlet and the printer. 5. Close the Multi-Purpose Feeder and remove any printouts left in the paper output tray. 6. Remove the cassette from the printer.
Page 32 1-24 7. Lift the printer up vertically and lower it onto the optional paper feeders. Align the five posts on the first feeder with the corresponding holes on the bottom of the printer. Be sure to lower the printer gently, as lowering it too quickly may damage the printer or feeders.
Page 33 Once one or more additional feeders are installed, you will need to change settings within the driver software on all the computers that use the printer. This will allow Tray 3 and/or Tray 4 to show up as options when selecting a paper source for your print jobs. The drivers can be...
Page 34 Note: These instructions apply to users of the Elite 21 N model who are adding the Duplex Unit as an option. The Elite 21 DN and Elite 21 SE models ship with the Duplex Unit pre-installed. 1-26 1. Remove the paper cassette from the printer (if installed). 2. Squeeze the latch at the upper left of the rear cover and pull towards you to open the rear cover.
Page 35 4. Slide the green tabs on the left and right of the Duplex Unit outward to secure the unit to the printer. 5. Close the rear cover, making sure it latches completely. 1-27...
Page 36 Once the Duplex Unit is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the Duplex Unit to show up as an option when sending your print jobs. The drivers can be configured as follows: Macintosh: •...
Page 37 Step 10c. Upper Output Bin Installation 1. Remove the paper cassette from the printer (if installed). 2. Squeeze the latch at the upper left of the rear cover and pull towards you to open the rear cover. 3. Locate the two plastic tabs which hold the top cover in place, as shown.
Page 38 5. Lower the rear of the tray into position, making sure that the two plastic tabs at the rear of the tray match up with the slots in the printer. The tabs should click securely into place. 6. Close the rear cover, making sure it latches...
Page 39 7. Lift up the paper stopper arm and open the tray, as shown. 8. Extend the paper tray all the way out and lift up the paper stopper. 9. Adjust the tray to match the paper size being output. 1-31...
Page 40 Once the upper output bin is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the Upper Output Bin to show up as an option when selecting an output location for your print jobs. The drivers can be...
Page 41 Step 10d. Envelope Feeder Installation 1. Open the Multi-Purpose Feeder at the front of the printer. 2. Remove the gear cover at the left rear of the feeder opening by pushing it inward while lifting up on its front edge with your finger, as shown.
Page 42 Once the envelope feeder is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the Envelope Feeder to show up as an option when selecting a paper source for your print jobs. The drivers can be configured as...
Page 43: Specifications
Why would I need to add memory to the printer? GCC printers ship with enough standard RAM to handle most print jobs at the largest page size and resolution supported by the printer. Some print jobs, however, may be more complex than the standard RAM is able to handle and therefore require additional RAM.
Page 44 RAM Installation Steps 1-36 1. Set the printer’s power switch to the Off (O) position and unplug the power cord from the wall. Removing the side cover of the printer while the unit is turned on may result in damage to the printer.
Page 45 SIMM Slots 4. This will expose the main controller board of the printer. The two RAM SIMM slots are to the right of the board. There are three slots in this area of the board, the two slots to the left are the RAM SIMM slots.
Page 46 6. Replace the side cover by matching up the top of the cover with the slot at the top of the printer (1) and the small tab at the bottom of the cover with the slot in the printer (2).
Page 47 Once the additional memory is installed, you will need to change settings within the driver software on all of the computers that use the printer. This will allow the drivers to properly account for the amount of installed RAM in the printer when sending print jobs. The drivers can...
Page 48: Verify Printer Setup
In order to verify that the printer has been set up properly, we recommend sending a simple print job from the computer to the printer. To do this, make sure that the Elite 21 printer is selected as the default printer on your computer, as follows: Macintosh: Single-click the printer’s icon on the Desktop.
Page 49: Additional Installation Notes
Memory Configuration (Elite 21 DN and Elite 21 SE only) The GCC Elite 21 Series uses a single PostScript Printer Description (PPD) file for all three Elite 21 models. As a result, the default memory setting for the printer is set to 16MB (the minimum amount of shipping RAM for the series) within the PPD file.
Page 50 The Elite 21 SE ships with a standard 4GB hard drive pre-installed. The PPD file for the Elite 21 Series, however, defaults to “Not Installed” for the hard drive option. Users of the Elite 21 SE model will therefore need to change the driver...
Page 51: Using The Elite 21 With A Macintosh
2. Using the Elite 21 with a Macintosh This Chapter will cover the installation, configuration and use of the Elite 21 Series printer with a Macintosh. This includes: • Software Installation • Setting up a Desktop Printer • Printing from a Macintosh...
Page 52: Software Installation
Software Installation You will need to set up your Macintosh computer to use the Elite 21 Series by installing the Elite 21 software for Macintosh. This software is on the Elite 21 Series CD-ROM. The CD-ROM includes Apple Laserwriter software version 8.6, customized PostScript Printer Description (PPD) files for the Elite 21...
Page 53 Step 1- Installing the GCC Printing Software and Fonts 1. Insert the Elite 21 Series CD-ROM into the computer and double-click the CD icon to open the disk. Double-click the “Elite 21 Installer” icon within the disk window 2. An introduction screen marked “Elite 21 Series Installer”...
Page 54 4. A window will appear listing the components that will be installed and asking for an Install Location. Choose the disk that you wish to install the software onto (the startup disk of the Mac in most cases) and click Continue. 5.
Page 55 Desktop Printer. Click Yes to setup the printer. 9. A dialog box asking how the printer is con- nected will appear. Make sure the printer is turned on and connected properly. Select...
Page 56 Clicking the “Setup Printer” button will open either Apple’s Desktop Printer Utility (USB or LPR connections) or the Chooser (AppleTalk connections) in order to setup the printer. Refer to the instructions for Creating a Desktop Printer, covered in Step 2 of the Macintosh installation instructions in this guide as follows:...
Page 57: Via Usb
Step 2a - Creating a Desktop Printer (via USB) (Note: USB connection requires Mac OS 8.6 or higher) 1. Make sure that all steps in the Hardware Setup section of this manual have been fol- lowed. Follow the Macintosh installation steps in Part 1 of this section.
Page 58 4. The “USB Printer” dialog box will appear. Click on your printer model from the list, then click OK. 5. The “Untitled 1” dialog box will return. Click on the Auto Setup button at the top right of the box.
Page 59 Click Create to create the new desktop printer. 8. A Save dialog box opens, asking you to save the desktop printer. Type in a name for the desktop printer, or leave the default name. Click Save. A new Desktop Printer icon will appear on the desktop with the name that you assigned.
Page 60: Via Ethertalk
GCC does not recommend using the Apple Desktop Printer Utility to set up the Elite 21 series printer over EtherTalk. As a result, the Elite 21 Series software uses the Chooser to set up the printer over EtherTalk rather than the Desktop Printer Utility. Follow these steps to setup your printer over an EtherTalk connection.
Page 61 Click on the LaserWriter 8 icon in the left- hand Chooser window. A list of AppleTalk compatible printers will appear on the right. Click on the name of your printer from the list. The default printer name will be the same as the model name of the printer (i.e., “Elite 21 N”.) Click “Create.”...
Page 62 7. A window will appear asking for any options on the printer to be configured. The first page of options sets the Memory Configuration, Additional Trays, Envelope Feeder and Upper Bin status. Set these items using the pull-down menus and then click on the “Options Installed 1”...
Page 63 10. When complete, a Desktop Printer icon for the Elite 21 will appear on the Mac’s desktop. The setup is now complete. If this is the only printer installed on the Mac, it will appear with a bold outline around it, indicating that this is the default printer for the computer.
Page 64: Via Lpr
Part 2c - Creating a Desktop Printer (via LPR) (Note: LPR connection requires a PowerPC-based Mac and LaserWriter 8.5.1 or higher) 2-14 1. Make sure that all steps in the Hardware Setup section of this manual have been fol- lowed. Follow the Macintosh installation steps in Part 1 of this section.
Page 65 Selection” box. 4. A dialog box called “Internet Printer” appears. Enter the printer’s IP address in the “Printer Address” field. If the printer has not been assigned an IP address, assign one following the directions in Chapter 7 of the Elite 21 User’s Manual (Networking the Elite 21 Printer) on the printer’s CD-ROM.
Page 66 6. The “Untitled 1” dialog box will return. Click on the Change button at the top right of the box. 7. The “Select a PostScript Printer Description File” box will open. Choose your printer model from the list of printers and click Select.
Page 67 9. A Save dialog box opens, asking you to save the desktop printer. Type in a name for the desktop printer, or leave the default name. Click Save. A new Desktop Printer icon will appear on the desktop with the name that you assigned.
Page 68: Printing From A Macintosh
This section of the manual will cover the basics of printing from a Macintosh to the GCC Elite 21 series printer. Most printing options within a Macintosh application are found within the Page Setup or Print dialog boxes, under the application’s File menu.
Page 69 The Page Attributes section contains the following options for selection: Format for: Selects the printer being printed to. If more than one printer has been set up using the Desktop Printer Utility or the Chooser, each printer will be listed on this pull-down menu.
Page 70 Flips the document horizontally. Flips the document vertically. Reverses the black and white areas in the document. Substitutes high-quality resident printer fonts for certain screen fonts. Smooths the edges of text derived from screen fonts. Smooths the edges of bitmapped graphics.
Page 71 This section allows the definition of custom page sizes for the document. Note that all non- standard paper sizes must be fed through the Multi-Purpose Feeder (Tray 1) of the printer. To define a new paper size, click the New button. The following window will appear:...
Page 72 Type in the dimensions and default margins for the paper size to be created, then type a name for the paper size and click OK. The new paper size will show up on the list of sizes in the Custom Paper Sizes window, and will also appear as an option on the Paper pull-down menu in the Page Attributes section of Page Setup.
Page 73: The Print Dialog Box
The Print dialog box The Print command is used to send the print jobs to the printer and to set certain options for the print job. Going to the File menu and selecting Print will bring up the following dialog box:...
Page 74 From” categories. Otherwise, select “All From” to print all pages from the same tray. 2-24 Auto Select - Sends job to the tray on the printer holding the paper size specified in the document. Tray 1 - Sends the job to the Multi-Purpose...
Page 75 This is useful in identifying jobs sent to a network printer used by many different users. This section also allows you to specify whether the cover page is printed before or after the job, and which paper source the cover page should be printed from.
Page 76 This section also allows you to enable or disable Job Copy (a copy of the printer file for each job is saved on the computer) and/or Job Log (a log of all print jobs is generated and saved on the computer).
Page 77 The “Cancel” button will leave the Print dialog and return you to the application without sending a print job. The “Print” button will send the job to the printer. If “File” is selected as the “Destination” at the top of the window, the “Print” button will change to “Save” and will prompt you to enter a file name and location to save the PostScript output file to.
Page 78: Additional Macintosh Information
Additional Macintosh Information The NIManage Utility The Elite 21 Series Macintosh software includes a utility program called NIManage, which can be used to control certain network settings for the printer. This utility will only work with printers connected to the Macintosh network via EtherTalk, however.
Page 79: Online Driver Updates
Page on or off. Online Driver Software Updates The Elite 21 Series Macintosh software includes also installs a file called Elite 21 Updater into the Elite 21 Folder on your hard drive. This Updater is a utility which automatically checks GCC’s web site for newer driver software and installs the new software onto your system as needed.
Page 80: Printing Binary Data (Usb Or Lpr)
Printing Binary Data (USB or LPR connection) Users may experience problems printing files with binary data to the Elite 21 printer using a USB or LPR-based connection due to the way that binary information is processed via these protocols. GCC has developed a printing plug-in called a TBCP (Tagged Binary Communications Protocol) Filter which resolves this problem, however users must be using MacOS 9.0 or higher with...
Page 81 Options for users of Mac OS 9.x (using LaserWriter 8.7 or higher) Enable the TBCP Filter software, as follows: • Make sure the Elite 21 printer is set as the default printer for the Mac. • From the Desktop, go to File and Print Desktop.
Page 82: Setting Defaults Using Driver Properties
3. Using the Elite 21 with Windows 95/98 This Chapter will cover the installation, configuration and use of the Elite 21 Series printer with a Windows 95/98 computer. This includes: • Software Installation • Printing from Windows 95/98 • Setting Defaults Using Driver Properties...
Page 83: Software Installation
USB (Win98 only) port. If the printer is not connected to the computer through the parallel or USB port, go to the “Using Add Printer” section immediately following Plug and Play instructions.
Page 84 USB Monitor Installation (Windows 98 only) 1. Insert the GCC Elite 21 Series CD-ROM into the Windows 98 PC. Click on My Computer, then double-click the CD-ROM icon to open the CD window. Double-click the “Win98 USB” folder, then double-click the “Install.exe”...
Page 85 Make sure that there is paper in the printer’s tray. 3. Turn on the printer and wait for the LCD display to read “Ready.” Turn on the computer. A dialog box showing “Building Printer Database”...
Page 86 Make sure that the Elite 21 Series CD-ROM is in the drive. Check off “Specify a Location.” Use the Browse button to select your Elite 21 Series CD- ROM. Open the folder on the CD that corresponds to the language being used (English, French, German, Italian or Spanish.) Open the WIN9x folder within...
Page 87: Using The Add Printer Wizard
Windows 95/98 Software Installation - Using the Add Printer Wizard 1. Go to the Start menu of Windows 95/98, then up to Settings and select Printers. In the Printers window, double-click the Add Printer icon to start the Add Printer Wizard.
Page 88 3. A list of manufacturers and printer models will appear. Insert the Elite 21 Series CD- ROM in the CD drive of your computer and click Have Disk. 4. This will bring up the Install From Disk window. Use the Browse button to select your Elite 21 Series CD-ROM.
Page 89 Next. 7. The next window will ask for a name for the printer. You can type in a new name, or keep the default name. Click Next. If more than one printer is installed on this...
Page 90 9. A dialog box may appear asking you to insert the Windows 95 or 98 CD. Insert the CD and click OK. 10. A dialog box may appear telling you that necessary files on the CD cannot be found. Make sure the Windows CD is inserted, then use the Browse button to access the Windows CD.
Page 91 If installing a local printer, you are now ready to print to the Elite 21 printer. If installing as a stand-alone Ethernet network device, proceed to the 95/98 section of Chapter 7 Networking the Elite 21 Series Printer. Windows of this manual,...
Page 92: Printing From Windows 95/98
This section of the manual will cover the basics of printing from Windows 95/98 to the GCC Elite 21 series printer. Most printing options within a Windows application are found within the Page Setup or Print dialog boxes, under the application’s File menu.
Page 93 After making all necessary selections in this window, click Finish to accept the settings and apply them to the document. 3-12 Auto Select - Sends job to the tray on the printer holding the paper size specified in the document. Envelope Feeder - Sends the job to the envelope feeder.
Page 94: The Print Dialog Box
The Print dialog box The Print command is used to send the print jobs to the printer and to set certain options for the print job. Going to the File menu and selecting Print will bring up the following dialog box:...
Page 95 Clicking on the Properties button in the Print window will bring up additional printer options. Changes made within this section will apply only to the current document. The Paper window within the Print Properties section allows the following options to be set: Paper Size: Selects the Paper Size being printed to.
Page 96 Tray 1 - Sends the job to the Multi-Purpose Feeder (Tray 1) of the printer Tray 2-4 - Sends the job to the standard lower paper tray of the printer (Tray 2) or an additional lower paper tray (Tray 3-4), if present.
Page 97 Output Bin determines where the paper will be output from the printer. The selections for Output Bin are: Use Current Printer Setting - Uses the default output bin specified in the printer’s Paper handling submenu. Standard Bin - Uses the standard output bin at the top of the printer.
Page 98 The following items can be selected in this window: Resolution sets the print resolution for the document, 600 or 1200dpi. Halftoning allows you to use custom halftone values, or use the printer’s defaults. Print as Negative Image reverses the black and white areas in the document.
Page 99 The following items can be selected in this window: Paper Reserve: Sets Paper Reserve to Enabled or Disabled. Paper Reserve allows the printer to automatically switch from one paper tray to the next if the first tray runs out of paper.
Page 100: Setting Defaults Using Driver Properties
To access these settings, go to the Start menu in Windows 95/98, go up to Settings and select Printers. Locate the icon for the Elite 21 printer, then right-click the icon and go to Properties. The following window will appear: The tabs at the top of the Properties window allow different categories of settings to be accessed.
Page 101 Clicking on the Details tab will bring up the following window: This window allows the printer port to be changed, or a new port to be added for the printer. It also allows for a new driver to be selected, and for Job Timeout settings to be made.
Page 102 Clicking on the Fonts tab allows defaults for font handling to be made. The driver can be configured to always send TrueType fonts with print jobs, or to always use resident printer fonts. Font Substitution can also be enabled and configured from this window.
Page 103 Printer Features controls the following settings: Paper Reserve: Sets whether Paper Reserve is enabled or disabled. Paper Reserve allows the printer to automatically switch from one paper tray to the next if the first tray runs out of paper. 3-22...
Page 104 Collation in Printer: Sets whether job collation is handled by the printer or by the computer.This setting should match the Collation Mode setting on the printer’s Configuration menu. Installable Options controls the following settings: Additional Trays: Sets whether additional trays are present or not.
Page 105: Additional Windows 95/98 Information
(Tagged Binary Communications Protocol) will avoid problems of this sort. Windows 95/98’s standard PostScript drivers contain settings that can be selected to allow jobs to be sent correctly to the printer using TBCP. If you experience problems sending jobs to the printer containing binary data, check the data format setting for files being sent to the printer as follows: •...
Page 106: Using The Elite 21 With Windows 2000
4. Using the Elite 21 with Windows 2000 This Chapter will cover the installation, configuration and use of the Elite 21 Series printer with a Windows 2000 computer. This includes: • Software Installation • Printing from Windows 2000 • Setting Defaults Using Driver Properties...
Page 107 This will work if you are installing the software on a computer which is connected to the printer through the parallel or USB port. If the printer is not connected to the computer through the parallel or USB port, go to the “Using Add Printer” section immediately following Plug and Play instructions.
Page 108 USB cable to the computer and printer. Make sure that there is paper in the printer’s tray. 3. Turn on the printer and wait for the LCD display to read “Ready.” Turn on the computer.
Page 109 Make sure that the Elite 21 Series CD-ROM is in the drive. Check off “Specify a Location.” Use the Browse button to select your Elite 21 Series CD- ROM. Open the folder on the CD that corresponds to the language being used (English, French, German, Italian or Spanish.) Open the WIN9x folder within...
Page 110 Hardware Wizard” window will appear when the installation is complete. Click Finish to exit the Wizard. 11. After installation, a new icon for the printer will appear in the Printers window. You are now ready to print to the Elite 21 printer.
Page 111 (LPT1:) port of the PC. After the installation, refer to the Windows 2000 section of Chapter 7 of this manual (Networking the Elite 21 Series Printer) for instructions on configuring the printer as a network device.
Page 112 Next. 4. A list of manufacturers and printer models will appear. Insert the Elite 21 Series CD- ROM in the CD drive of your computer and click Have Disk.
Page 113 6. The next window will display options to install either the PostScript (PS) or PCL driver for the Elite 21 Series. Most users will want to use the PostScript driver exclusively under Windows. Choose “GCC Elite 21 Series PS” unless you have a specific reason to use the PCL driver.
Page 114 9. The next window allows you to specify the location of the printer. This will allow users to more easily identify the printer on a large network. You can also enter comments to specify the printer’s capabilities, etc. to users (i.e. “Duplex” to identify a printer that can handle double-sided printing).
Page 115 If installing a local printer, you are now ready to print to the Elite 21 printer. If installing as a stand-alone Ethernet network device, proceed to the Windows 2000 section in Chapter 7 of this manual, Networking the Elite 21 Series Printer. 4-10...
Page 116: Printing From Windows 2000
This section of the manual will cover the basics of printing from Windows 2000 to the GCC Elite 21 series printer. Most printing options within a Windows application are found within the Page Setup or Print dialog boxes, under the application’s File menu.
Page 117 After making all necessary selections in this window, click Finish to accept the settings and apply them to the document. 4-12 Auto Select - Sends job to the tray on the printer holding the paper size specified in the document. Envelope Feeder - Sends the job to the envelope feeder.
Page 118: The Print Dialog Box
The Print dialog box The Print command is used to send the print jobs to the printer and to set certain options for the print job. Going to the File menu and selecting Print will bring up the following dialog box: The General tab of the Print dialog allows the following to be selected: Select Printer: Selects the printer that the job is to be sent to.
Page 119 Copies: Selects the number of copies of the document to be printed. Clicking on the Layout tab in the Print window will bring up additional printer options, as follows: Orientation selects the page orientation, Portrait or Landscape, by clicking on the appropriate radio button.
Page 120 Paper Size: Selects the Paper Size being printed to. This pull-down menu brings up a list of paper sizes supported by the Elite 21 printer. Print Quality: Allows you to set the print resolution for the document, 600 or 1200dpi.
Page 121 Paper Reserve: Sets Paper Reserve to Enabled or Disabled. Paper Reserve allows the printer to automatically switch from one paper tray to the next if the first tray runs out of paper. Clicking on the Paper/Quality tab in the Print window will bring up additional printer options, as follows: 4-16...
Page 122 Tray 1 - Sends the job to the Multi-Purpose Feeder (Tray 1) of the printer Tray 2-4 - Sends the job to the standard lower paper tray of the printer (Tray 2) or an addi- tional lower paper tray (Tray 3-4), if present.
Page 123: Setting Defaults Using Driver Properties
The General tab identifies the printer name and allows Comment and Location information about the printer to be entered. This information is helpful in locating the printer over a network. This window also allows a new printer driver to be selected, or a test page to be sent to the printer.
Page 124 Windows 2000 server. Clicking on the Ports tab will bring up the following window: This window allows the printer port to be selected or changed. You can also add a new port or configure an existing port.
Page 125 Clicking on Device Settings brings up the following window: 4-20...
Page 126 “Installing Additional RAM” section of Chapter 1 of this manual for details. Job and Wait Timeout Values set the timeout values when the job is sent to the printer. These values determine how long the computer will wait for response from the printer before giving up on a print job.
Page 127: Additional Windows 2000 Information
(Tagged Binary Communications Protocol) will avoid problems of this sort. Windows 2000’s standard PostScript drivers contain settings that can be selected to allow jobs to be sent correctly to the printer using TBCP. If you experience problems sending jobs to the printer containing binary data, check the data format setting for files being sent to the printer as follows: •...
Page 128: Using The Elite 21 With Windows Nt 4.0
5. Using the Elite 21 with Windows NT 4.0 This Chapter will cover the installation, configuration and use of the Elite 21 Series printer with a Windows NT 4.0 computer. This includes: • Software Installation • Printing from Windows NT 4.0...
Page 129: Software Installation
The software required to set up your Windows NT 4.0 computer is located on the Elite 21 Series CD-ROM. Windows NT 4.0 uses a Wizard to help you install printer software. A Wizard is a series of dialog boxes. In each dialog box you make configuration choices then click the Next button to move to the next dialog box.
Page 130 (LPT1:) port of the PC. After the installation, refer to the NT 4.0 section in Chapter 7 of this manual (Networking the Elite 21 Series Printer) for instructions on configuring the printer as a network device. Click Next.
Page 131 Next. 4. A list of manufacturers and printer models will appear. Insert the Elite 21 Series CD- ROM in the CD drive of your computer and click Have Disk.
Page 132 6. The next window will display options to install either the PostScript (PS) or PCL driver for the Elite 21 Series. Most users will want to use the PostScript driver exclusively under Windows. Choose “GCC Elite 21 Series PS” unless you have a specific reason to use the PCL driver.
Page 133 9. A window will appear asking if you wish to print a test page. Click Yes if you are installing a local printer. Click No if you are installing the driver and will be setting up the printer as a network device later. Click Finish.
Page 134 If installing a local printer, you are now ready to print to the Elite 21 printer. If installing as a stand-alone Ethernet network device, proceed to the Windows NT 4.0 section in Chapter 7 of this manual, Networking the Elite 21 Series Printer.
Page 135: Printing From Windows Nt 4.0
This section of the manual will cover the basics of printing from Windows NT 4.0 to the GCC Elite 21 series printer. Most printing options within a Windows application are found within the Page Setup or Print dialog boxes, under the application’s File menu.
Page 136 After making all necessary selections in this window, click Finish to accept the settings and apply them to the document. Auto Select - Sends job to the tray on the printer holding the paper size specified in the document. Envelope Feeder - Sends the job to the envelope feeder.
Page 137: The Print Dialog Box
The Print dialog box The Print command is used to send the print jobs to the printer and to set certain options for the print job. Going to the File menu and selecting Print will bring up the following dialog box:...
Page 138 Clicking on the Properties button in the Print window will bring up additional printer options. The Page Setup window within the printer’s Properties section allows the following options to be set: Paper Size: Selects the Paper Size being printed to. This pull-down menu brings up a list of paper sizes supported by the Elite 21 printer.
Page 139 Tray 1 - Sends the job to the Multi-Purpose Feeder (Tray 1) of the printer Tray 2-4 - Sends the job to the standard lower paper tray of the printer (Tray 2) or an addi- tional lower paper tray (Tray 3-4), if present.
Page 140 5-13...
Page 141 Determines where the paper will be output from the printer. The selections for Output Bin are: Use Current Printer Setting - Uses the default output bin specified in the printer’s Paper handling submenu. Standard Bin - Uses the standard output bin at the top of the printer.
Page 142: Setting Defaults Using Driver Properties
The General tab identifies the printer name and allows Comment and Location information about the printer to be entered. This information is helpful in locating the printer over a network. This window also allows a new printer driver to be selected, or a test page to be sent to the printer.
Page 143 Clicking on the Ports tab will bring up the following window: This window allows the printer port to be selected or changed. You can also add a new port or configure an existing port. The Scheduling tab allows a network administrator to control scheduling of the printer. This includes when the printer is available, and the priority that is given to individual print jobs.
Page 144 5-17...
Page 145 Font Substitution determines whether high-quality printer fonts are substituted for screen fonts on the PC or not. The Font Substitution Table allows the user to define which printer fonts should be substituted for which screen fonts.
Page 146: The Elite 21 Control Panel
6. The Elite 21 Control Panel This Chapter will cover the various functions of the Elite 21 Series control panel. This includes the following: • LCD Display Window • Status Lights • Function Keys • The Elite 21 Menu System...
Page 147: Status Lights
Introduction to the Elite 21 control panel The Elite 21 Control Panel is used to get information about the printer and to adjust specific printer functions. It includes an LCD display window, three LEDs that show the status of the printer at all times, and eight pushbuttons.
Page 148 Menu keys The Menu keys are used to scroll through the printer’s various internal menus. When the printer is displaying “Ready” on the LCD display, the Menu keys can be used to scroll through the following menus: • Held Job (appears only if “Hold Last Job” is enabled under “Configuration.”) •...
Page 149: The Elite 21 Menu System
We recommend printing out a Menu Map from the printer to view the menu structure and the current settings for your printer. This can be done as follows: • Turn on the printer and wait for “Ready” to appear in the LCD window. • Press either Menu key until “Information” appears.
Page 150: Main Menu Items
Press the Value up or down key to set the desired number of copies, then press Select to accept. • Print Held Job: Tells the printer to print the held job. The number of copies is determined by the setting under “Held Copies.” Press Select to print the job.
Page 151: Paper Handling
3. Paper Handling This menu controls all the options related to the paper trays of the printer. The items in this menu are as follows, with the default settings in bold: • Default Bin: Sets the default output bin for the paper. This item only appears if the optional Offset Catch Tray (Upper Bin) is installed.
Page 152: Print Quality
• Tray 4 Size/Tray 4 Type: Same as options for Trays 2 and 3. These items only appear if two optional lower paper feeder (Trays 3 and 4) are installed. • Manual Feed: Specifies whether manual feed jobs can be sent to the printer or not. Default is Disabled.
Page 153: Printing
This mode is faster, but takes up more memory. • RAM Disk (MB)*: Allows a portion of the printer’s RAM to be set aside as a RAM Disk. This area can store often-used fonts, held jobs, etc. to speed up processing time.
Page 154: Input/Output
7. Input/Output • I/O Timeout: Sets the amount of time that the printer will wait for more information when communicating with the computer or network before flushing the job and timing out. This value can be set from 1 to 300 seconds in one second intervals.
Page 155: Resets
• Initialize Disk: Initializes the printer’s internal hard disk. This will remove any downloaded fonts and/or held jobs from the disk. This change requires an immediate restart to take effect. This menu item only appears if the printer is equipped with an internal hard drive.
Page 156: Networking The Elite 21 Printer
7. Networking the Elite 21 Series Printer Each Elite 21 printer ships with a standard 10/100BaseT Ethernet connection and supports networking with Macintosh, Windows 95/98, Windows 2000, Windows NT 4.0, Novell NetWare and Unix networks. This chapter will cover the steps necessary to access the printer on a network, including: •...
Page 157 Assigning an IP address In order to access the printer over most networks and also to access printer management controls such as WebAdmin, the printer should be assigned an IP address. The printer can be assigned an IP address in a number of ways.
Page 158 DHCP server is present the request will be processed, and an IP address will be returned to the printer. Upon receipt of the IP address, the printer resets and prints a network status page. The network status page will list the new IP address and other IP settings (Subnet Mask, Default Gateway).
Page 159: Macintosh Configuration
To access the printer using LPR from a Macintosh, TCP/IP must be activated on the printer and the printer must be assigned an IP address. Follow the steps in the previous section (Assigning an IP Address) to enable TCP/IP and set all the necessary parameters.
Page 160: Windows 95/98 Configuration
Once the PC is set up to use TCP/IP, confirm that all the TCP/IP settings are properly set on the printer. If an IP address has not been assigned to the printer, assign one following the instructions at the beginning of this chapter.
Page 161 Once the IP-P2P software is installed, you can run the program to create the TCP/IP port for the printer, as follows: • Make sure the printer is turned on and is showing “Ready” in its display window. • Go to the Windows Start menu, then to Applications and down to “IP-P2P.”...
Page 162 • Based on Serial Numbers will list the printer port as the same as the serial number of the printer. • Based on IP Address will list the printer port as the same as the serial number of the printer.
Page 163 • Click on the name of the printer you wish to access via TCP/IP from the list and click on “Select.” This will cause an IP port for the printer to be added to the list of available printer ports in Windows.
Page 164 • Click on the Details tab at the top of the Properties window. The following window should appear: • The new port that was created for the printer should appear at the top of the list of available ports. Click on this port to select it from the list, then click OK to accept the new setting.
Page 165 Once the PC is set up to use IPX, confirm that NetWare support is active on the printer. Enabling NetWare will allow IPX support to be enabled on the printer, so Netware must be set to Enabled even if not using a Novell NetWare network. Follow these steps to enable Netware: •...
Page 166 • The new port that was created for the printer should appear at the top of the list of available ports. Click on this port to select it from the list, then click OK to accept the new setting.
Page 167: Windows 2000 Configuration
Instructions for installing the printer are found in Chapter 4 of this manual, Using the Elite 21 with Windows 2000. Install the printer as if it were a local printer connected to the parallel (LPT1) port. The following instructions will cover setting up the Windows 2000 server to direct output to the printer as an LPR device.
Page 168 This will allow the Windows 2000 server to print to the Elite 21 using LPR. Selecting a Shared Printer This section briefly describes the steps for setting up client access to a shared printer. This will allow other PCs on the network to print to the printer over the Windows 2000 server. Windows 95/98: In the Printer Properties on the Details tab.
Page 169: Windows Nt 4.0 Configuration
There are several options for setting up printing in a Windows NT environment. We recommend using the built-in LPR protocol within Windows NT 4.0 to access the printer. LPR print services may be used via TCP/IP by following the instructions in this section.
Page 170 Instructions for installing the printer are found in Chapter 5 of this manual, Using the Elite 21 with Windows NT 4.0. Install the printer as if it were a local printer connected to the parallel (LPT1) port. The following instructions will cover setting up the NT server to direct output to the printer as an LPR device.
Page 171 Selecting a Shared Printer This section briefly describes the steps for setting up client access to a shared printer. This will allow other PCs on the network to print to the printer over the Windows NT 4.0 server. Windows 95/98: In the Printer Properties on the Details tab.
Page 172: Novell Netware 2.X & 3.X Configuration
1. Login as Supervisor and start PCONSOLE. 2. Define the Print Queue. • If a Print Queue already exists for the printer, skip to step 3. • Select Print Queue Information from the Available Options menu. • Press INSERT, type a name for the new queue to be serviced by the NIC and press ENTER.
Page 173 PCONSOLE. 6. Confirm Successful Configuration. • Turn the printer off and on and wait for a power-up network status page to print. If the network is large, the power-up status page may take several minutes to print. (Note: This time may be reduced by setting a Preferred File Server for the NIC with the Management Access Program.
Page 174: Novell Netware 4.X Configuration
Before configuring the NetWare server to access the printer, however, NetWare support must be enabled on the printer, as follows: • Start the printer and wait for the LCD display to read Ready. • Press either Menu key until Input/Output appears.
Page 175 Emulation mode, check that the server has a Bindery Context (name for the server under Bindery Services mode). If the server does not have Bindery Context, it may be preferable to install in NDS mode. If the printer must be used in Bindery Emulation mode, the server must have Bindery Context.
Page 176 GCC, an underscore and a six-digit number (i.e. - GCC_123456). • Press the ESC key to move to the New Printer field. Enter a name and press the Return key. • Press the ESC key to move to the New Print Queue field. Enter a name and press the Return key.
Page 177 Directory is a partitioned and distributed database. Even though the NetWare 4.x server is not operating from a Bindery, the applications making Bindery requests will not know the difference. You may use NWADMIN to configure the printer in NDS. Prior to printing, NDS 7-22...
Page 178 Print Server Card must be set up with NDS Context and Tree. The steps below describe the use of NWADMIN configuration to create printer, print server, and print queue objects. Then you will assign, or associate, those objects with each other. If you wish to keep Bindery resources on any server, you can under NetWare 4.x if you declare a SET statement in...
Page 179 4. Assign Printer Object • Go to the Directory Tree. Double click on the printer object just created and bring up the Printer window. See below. Find the Assignments button on the right-side of the window and click on the Add button.
Page 180 Print Server name, set a password, modify scan and frame search parameters, and set bindery-mode specific values. Use the MAP utility or type the printer’s IP address into your web browser (refer to Chapter 8) to access the WebAdmin pages of the printer. Once you have accessed WebAdmin, click on “Network”...
Page 181 Ethernet Frame Type. 9. You can Disable Bindery mode on the Print Server if the printer is to be used in NDS mode only. To do so, click on the Disable Bindery Mode box. If you disable Bindery, the Print Server Card will not support Print Servers on a Bindery file server.
Page 182: Unix Configuration
In general, printer-based lpd is easiest to use on BSD UNIX systems, requiring an entry in the printcap file once the printer has its IP information. Some UNIX System V systems have restrictions on support of remote lpr/lpd printers, requiring that the host-based lpr/lpd approach be used.
Page 183 Printer lpd recognizes the format of a certain printer emulations and filters the data, if possible, so it can be printed on the printer type you specify. You can indicate to the Printer lpd what type of printer is attached to by either: •...
Page 184 Setting Up a BSD Remote Printer to Use lpd/lpr To set up a remote printer on the host that sends jobs to the Elite 21 using printer resident lpd, add an entry to the /etc/printcap file on your host for each printer you use.
Page 185 Name of device to add After you have supplied all values, press Enter. You can now print. Setting Up an AIX 4.0 System Use the following procedures to install a printer in an AIX 4.0 system: • Run SMIT Printer. • Select Print Spooling.
Page 186 -d<queue_name> <file_name> Setting Up an HP/UX Remote Printer to Use lpd Set up a remote printer on the host that sends jobs to a Print Server Card using the Print Server Card lpd. To do this: • At the prompt, type: sam •...
Page 187 • Manufacturer type and model must be the print driver that goes with your printer. Setting Up a DEC ULTRIX 4.3 RISC or OSF1/ALPHA Remote Printer Set up a remote printer on the host that sends jobs to a printer. • At the prompt, type: lprsetup • Select add.
Page 188 You are now prepared to print. Setting Up a SCO UNIX Remote Printer to Use lpd/lpr Set up a remote printer on the host that sends jobs to a printer using lpd. Use the following procedures to do this: • At the prompt, type: mkdev rlp Note: You cannot run mkdev rlp twice.
Page 189: Setting Ip Parameters Using Telnet
Bourne Shell program. • Type: lpsystem -t bsd <IP_address_of_Printer> Enter Printer host name in /etc/hosts file. Your system may want its IP address instead of the remote host name. • Type lpadmin -p <local printername> -s <remote host name or IP address>!PORT1...
Page 190 When password: appears, again type guest or sysadm and press Enter. The main menu is displayed. This utility lets you change the IP Parameters, lpd/lpr printers, protocols, restore to factory defaults, and change password. Press the number for the parameter you wish to check or change and press Enter.
Page 191: Using Webadmin
Web browser. WebAdmin can be used to access and change many of the same settings from the printer’s control panel, and can also be used to configure network settings for the printer.
Page 192: Accessing Webadmin
Address field: http://1.2.3.4 If the IP address of the printer is not known, or if there are multiple GCC printers on the network, you can also use the MAP (Management Access Program) software included with the printer. This software is a Windows-based utility which locates GCC printers on the network.
Page 193 PC, a setting of 4 would search the directly connected network and all networks accessible through four routers. Try to use only as high a number as necessary to access your printer, as higher numbers can produce increased network traffic.A list of printers supporting TCP/IP will appear.
Page 194 You can access WebAdmin by clicking on the IP address of the printer as displayed on this list. If using IPX, you can also click on the printer name on the “IPX/SPX” list. This will bring you to a limited version of WebAdmin, showing only the Network settings as outlined on page 8-6.
Page 195 Using WebAdmin Each WebAdmin page contains a Printer Status display at the top of the page. This tells the current status of the printer and whether paper is present in the printer’s trays. This information is automatically updated every 60 seconds.
Page 196 Printer Information (shown on previous page) will bring up configuration and revision information about the printer. This page also allows you to print out information pages from the printer by clicking the Information Pages link at the bottom of the page.
Page 197 •Networking Factory Defaults - Restores network settings to factory defaults. •Networking Status - Displays current network status. •Network Address - Displays printer’s ID and Ethernet address. •Change Password - Allows the WebAdmin password to be changed. The new password must be at least four characters. The default system...
Page 198 The Protocols category contains the following items: •Setup NetWare - Brings up the following window: This section allows NetWare settings to be selected for the printer. Enter any applicable settings for your NetWare network and click Accept Settings. The printer may require a restart for some settings to take effect.
Page 199 See Chapter 6, “The Elite 21 Control Panel” for details on these settings. Type in the password and click the desired Reset button to reset the printer or network to factory defaults. The printer may require a restart for the settings to take effect.
Page 200: Using The Printing Features Of The Elite 21
9. Using the Printing Features of the Elite 21 This chapter outlines the procedures for performing some specific printing tasks with the Elite 21 printer. These tasks include: • Double-sided (Duplex) Printing • Specifying Paper Source and Fusing Temperature by Paper Type •...
Page 201 Double-Sided (Duplex) Printing The Elite 21 printer has the ability to print on both sides of the page, provided that the Duplex Unit is installed. The Duplex Unit ships standard with the Elite 21 DN and Elite 21 SE models and can be added as an option to the Elite 21 N model.
Page 202 Note: During the duplex printing process, the edge of the page may briefly appear from out of the output slot at the top of the printer, then be pulled back into the printer. This is normal operation. Do not attempt to remove sheets from...
Page 203 Sending Jobs and Adjusting Fuser Temperature by Paper Type The Elite 21 printer allows a paper type to be defined for each of the paper sources, using either the printer’s front control panel or WebAdmin to access the Paper Handling options on the unit. This feature serves two purposes. First, it allows users to send jobs to the printer by selecting the paper type they wish to print on, rather than knowing specifically which tray that type is in.
Page 204 The options at the end of the list (Normal 1, 2 and 3 and Thick 1 and 2) are included as user-definable options. For example, if there are three different pre-printed forms that get sent to the printer by...
Page 205 Normal 1, 2 and 3. Users can then send jobs accordingly without having to know specifically which tray the form has been loaded in.
Page 206 Using the Multi-Purpose Feeder (Tray 1) Loading Paper into the Feeder 1. Open the Multi-Purpose Feeder by pulling at the latch at the top center of the feeder cover. 2. Pull outward on the clear plastic tray extension within the cover to extend the tray to hold larger paper sizes.
Page 207 Setting the Paper Size There are no paper size sensors on the Multi-Purpose Feeder (Tray 1), so the printer depends on the user to manually enter the paper size for the tray using the printer’s front menu. This can be done as follows: •...
Page 208 An example of this follows: The printer is loaded with Letter sized paper in Tray 1, and the Tray 1 Size setting is set to “Letter.” John sends a print job to the printer which specifies Legal sized paper. The printer pauses and the LCD display displays “Load Tray 1 Legal.”...
Page 209: Printing Envelopes
(Tray 1) of the printer, or with the optional Envelope Feeder. Supported envelope sizes are as follows: •Commercial #10 To print an envelope from Tray 1 of the printer, follow these steps: 1. Load the envelope into the tray: • Open the Multi-Purpose Feeder at the front of the printer.
Page 210 Note: If Envelope Feeder does not appear as a paper source option, make sure that all the steps at the end of Step 10d of Chapter 1 of this manual (Configuring Printer Drivers for Use of the Envelope Feeder) have been followed.
Page 211: Sending Jobs To The Rear (Face Up) Output
To open the rear output tray, pull on the top part of the tray (the curved part near the top center of the rear of the printer) and gently tilt open the tray cover until it stops. Extend the tray by flipping the clear plastic tray extension outward.
Page 212 Holding and Printing Jobs The Elite 21 printer has the ability to hold a copy of the last print job sent to the printer and print additional copies of the job directly from the front panel of the printer. This feature is useful for job proofing, as a single copy of the job can be sent to the printer and, assuming the printed copy is correct, more copies can be generated directly from the menu of the printer.
Page 213 • Press either Item key until “Delete Held Job” appears. • Press Select to delete the job. As long as “Hold Last Job” is enabled in the Configuration menu of the printer, the printer will automatically hold a copy of the last job printed until another print job is sent to the printer.
Page 214 • Press Select to accept the change. • Restart the printer to enable the new settings. The settings on the computer(s) that are to use the printer will also need to be modified to reflect this change, as follows: Macintosh: •...
Page 215 Windows 95/98: • Go to the Start menu, then to Settings and Printers. • Right-click the printer icon for your Elite 21 printer and select Properties. • Click on the Device Options tab. • Under Printer Features, click on “Collation in Printer.”...
Page 216 • In the Print dialog box, click on the “Layout” tab. • Click on the “Advanced” button in the Layout window. • Under “Printer Features,” click on the link next to Output Bin. The link will become a pull-down menu •...
Page 217 • In the Print dialog box, click on the “Properties” button. • Click on the “Advanced” tab in the Properties window. • Under “Printer Features,” click on “Output Bin.” • Change the selection below to “Upper Bin - Offset”. • Click OK to accept, then send the print job as usual.
Page 218: Maintenance And Troubleshooting
10. Maintenance and Troubleshooting This chapter of the manual covers periodic maintenance steps and troubleshooting information for the Elite 21 printer. The following topics are covered in this chapter: • Cleaning the printer • Transporting the printer • Replacing the Toner Cartridge •...
Page 219: Cleaning The Printer
• Place the top styrofoam cutouts on top of the printer. • Lower the top portion of the box over the printer so that the slots in the side of the top match up with the slots in the sides of the bottom of the box.
Page 220: Replacing The Toner Cartridge
Replacing the Toner Cartridge The toner cartridge contains the image drum and toner supply of the printer. It should be replaced after approximately 15,000 sheets have been printed (rated at Letter/A4 size, single- sided, 5% black coverage). Depending on operating conditions and the type of print jobs being output, however, the cartridge may need to be replaced before or after that interval is reached.
Page 221 10-4 1. Make sure the printer is in its “Ready” state. Open the front cover all the way until it stops. Note: Remove any printouts from the top output tray before opening the cover. Do not touch any internal components of the printer.
Page 222 Gently slide the cartridge into the printer as far as it will go. 8. Close the front cover, making sure it latches securely. The display should return to “Ready” and the printer will be ready to resume printing. 10-5...
Page 223: Replacing The Btr Roller
1. Check the printer’s display to make sure the unit is in the Ready mode. Switch off the printer’s power switch at the front of the unit and unplug the printer’s AC power supply from its outlet. 2. Open the front cover of the printer.
Page 224 BTR roller as shown to raise the roller. 5. Hold both ends of the BTR roller and pull it up and out of the printer to remove it. 10-7...
Page 225 6. Position the new BTR roller with the gear on the right side. Insert the left side of the shaft into the printer first, then the right. Make sure the shaft is seated securely into the notches inside the printer.
Page 226 9. Close the front cover, making sure it latches securely. Plug the printer back into the AC power supply and turn on the printer. The display should come to “Ready” and the printer will be ready to resume printing. 10-9...
Page 227: Replacing The Fuser
1. Check the printer’s display to make sure the unit is in the Ready mode. Switch off the printer’s power switch at the front of the unit and unplug the printer’s AC power supply from its outlet. Caution: The fusing unit of the printer will be very hot directly after printing.
Page 228 3. Remove the duplexing unit of the printer (if equipped) by pushing inward on the green tabs to the left and right of the unit (as shown). Grasp and pull the duplexing unit out of the printer. 4. Remove the two screws that secure the fusing unit, as shown.
Page 229 10-12 6. Slide the new fuser into the printer, making sure that the unit slides all the way into the unit and is seated securely. 7. Secure the new fuser in place with the two screws, as shown. 8. Close the rear cover, making sure it latches securely.
Page 230: Error/Status Messages
Error/Status Messages In the event that a printer error occurs, the Elite 21 printer will display an error message on its LCD display. The display may also show other status or warning messages alerting you as to the status of the printer. This section covers the list of potential LCD error or status messages and describes their meaning in more detail.
Page 231 Description Paper has jammed while exiting the printer. See “Paper Jams,” next section. Paper has jammed in the duplex unit of the printer. See “Paper Jams,” next section. Paper has jammed in the upper bin of the printer. See “Paper Jams,”...
Page 232 Tray 3 blocked Tray 4 blocked Toner is low Toner is empty The following are Status messages which report the current status of the printer. These messages are informational only and require no user action. Status Message Ready Warming up...
Page 233: Clearing Paper Jams
Clearing Paper Jams Paper jams within the Elite 21 printer will be reported using a number of different messages on the LCD display of the unit, depending on where the paper is jammed. This section covers procedures for clearing the following jam messages: •...
Page 234 4. Check each cassette and remove any wrinkled or creased paper. 5. Push each paper cassette back into the printer, making sure that the cassette(s) are firmly pushed all the way in. 10-17...
Page 235: Paper Path Jams
10-18 6. Close the Multi-Purpose Feeder (if open) and open and close the front cover of the printer to reset the printer and remove the “Paper Feed Jam” message. The display should return to “Ready” and the printer will be ready to resume printing.
Page 236 4. Locate the tab on the inside left of the printer’s internal compartment (as shown). Lift up on the lever to release the paper holder bar. Remove any jammed paper by pulling it out towards the front of the printer. 10-19...
Page 237 10-20 5. Reinsert the toner cartridge into the printer, making sure the tabs on the left and right of the cartridge match up with the channels within the printer (as shown). Make sure the cartridge is inserted all the way into the printer and is seated properly.
Page 238: Paper Exit Jams
2. Look for and remove paper jammed in the space directly behind the rear cover. Caution: The fusing unit of the printer will be very hot directly after printing. Be careful not to touch the fusing unit while clearing any exit jams.
Page 239 10-22 3. Remove the duplexing unit of the printer (if equipped) by pushing inward on the green tabs to the left and right of the unit (as shown). Grasp and pull the duplexing unit out of the printer. 4. If paper is jammed around the fusing unit,...
Page 240: Duplex Unit Jams
Duplex Unit Jam A “Duplex Unit Jam” message indicates that paper has jammed in the optional duplex unit of the printer. Duplex Unit Jams can be cleared as follows: 6. Close the rear cover, making sure that it latches securely.
Page 241 Be careful not to touch the fusing unit while clearing any duplex unit jams. 3. Remove the duplexing unit of the printer by pushing inward on the green tabs to the left and right of the unit (as shown). Grasp and pull the duplexing unit out of the printer.
Page 242 5. Remove any jammed paper from inside the duplexing unit. 6. Reinsert the duplexing unit into the printer, as shown. Be sure to latch the duplexing unit back into place by sliding the two green tabs outward. 7. Close the rear cover, making sure that it latches securely.
Page 243: Upper Bin Jams
Upper Bin Jam An “Upper Bin Jam” message indicates that paper has jammed in the optional upper output bin of the printer. Upper Bin Jams can be cleared as follows: 10-26 1. Pull on the recessed area at the rear of the upper output bin to open its cover, as shown.
Page 244 4. Close the Multi-Purpose Feeder (if open) and open and close the front cover of the printer to reset the printer and remove the “Upper Bin Jam” message. The display should return to “Ready” and the printer will be ready to resume printing.
Page 245: Print Quality Problems
Print Quality Problems This section of the manual describes possible print quality problems. Consult the list below to identify the example that most resembles your print quality problem and follow the recommendation(s) in the Solution column. If the print quality problem persists, contact GCC Technical Support, your dealer or an authorized GCC service center.
Page 246 Description Repeating marks The paper path is dirty. The toner cartridge is old or damaged. White spots The paper is out of specification. The toner cartridge is old or damaged. Toner smears when The paper is moist. rubbed The paper is out of specification.
Page 247 Creased paper 10-30 Possible Cause The sealing tape of the toner cartridge is not pulled out. The printer feeds two or more sheets at a time The toner cartridge is old or damaged. The toner in the toner cartridge is low.
Page 248 Description Plotted print The paper is out of specification. The paper is moist. The toner cartridge is old or damaged. Vertical blanks The toner cartridge is not installed correctly. The toner cartridge is old or damaged. Blurred print The toner cartridge is old or damaged.
Page 249: Appendix A: Specifications
Appendix A: Printer Specifications Marking Engine: Print Engine: Print Method: Engine Resolution: Maximum Printable Area: Maximum Print Speed: Toner Cartridge: Paper Input Capacity: Output Bin Capacity: Typical Life: Typical Duty Cycle: Periodic Maintenance: Fuji Xerox P752 (Hakuba) Dry type laser printing 600/1200dpi (software selectable) 8.33”x13.83”...
Page 250 Controller: Processor: Memory: Interfaces: Languages: Font Renderers: Built-in Fonts: Physical: Weight: Size: Power requirements: North America: Europe/Australia: Environmental specifications: Temperature (operational): 40 º F - 95 º F (5 º C - 35 º C) Humidity (operational): Altitude (operational): Noise level (operational): Noise level in standby: Certifications: UL/CSA/FCC/VDE, Energy Star...
Page 251: Appendix B: Paper Specifications
Appendix B: Paper Specifications Supported Paper Sizes: Universal tray/550 sheet capacity (Tray 2/3/4): •Letter •Legal 13” •Executive •Legal 14” •Transparencies (Letter/A4, 100 sheets maximum) •Label stock (Letter/A4, 100 sheets maximum) Multipurpose feeder (Tray 1): Sizes as above with 100 sheets of paper, 30 transparencies, postcards or label stock maximum capacity.
Page 252 Envelopes Commercial #10: 4.125 x 9.5 (104.8 x 241.3 mm) Monarch: 3.875 x 7.5 (98.4 x 190.5 mm) DL: 4.33 x 8.66 in. (110 x 220 mm) C5: 162 x 229 mm (6.38 x 9.02 in.) Print alignment Skew: The amount by which a supposedly horizontal printed line may vary from being parallel with the edge of the paper.
Page 253: Appendix C: Pinouts
Appendix C: Interface connector pinouts Use the following pinouts and descriptions of the various printer interface connectors for purchase or assembly of a new cable. Bi-directional Parallel (nybble mode) SIGNAL DESCRIPTION /STROBE Data Strobe Data Bit 1 Data Bit 2...
Page 254 RS-232 Serial: SIGNAL DESCRIPTION Frame Ground Transmitted Data Received Data Request to Send Clear to Send Data Set Ready Signal Ground Data Carrier Detect Data Terminal Ready Ethernet (UTP): SIGNAL DESCRIPTION Transmit+ Transmit- Receive+ Not Used Not Used Receive- Not Used Not Used DIRECTION DIRECTION...
Page 255: Appendix D: Radio And Tv Interference
• Turn the television or radio antenna until the interference stops. • Move the printer to one side or the other of the television or radio. • Move the printer farther away from the television or radio.
Page 256: Appendix E: Pcl
PCL emulation is necessary for your specific application(s) or system configuration. To install the Elite 21 Series PCL 5e driver, select “Elite 21 Series PCL” when asked to select a printer model during the Windows driver installation. Please note: PCL 5e is not the most recent version. PCL 6 (the most recent HP release) is supported by the Elite 21, however PCL 6 drivers are only available through Hewlett-Packard at this time.
Page 257 The table below shows some frequently-used PCL printer commands (escape sequences) that can be useful when sending a PCL print job from DOS to your GCC printer. PCL commands tell the printer which actions to perform or which fonts to use.
Page 258: Appendix F: Fonts
Bitstream, Inc. These fonts are automatically installed on your computer during a standard Macintosh installation. Users of Windows systems will need to install them using the separate Font Installer on the Elite 21 Series CD-ROM, as follows: • Insert the GCC Elite 21 Series CD-ROM into the Windows PC.
Page 259 Page F-3 and F-4 are cross references of the font families, the first sorted by Equivalent font, and the second sorted by Bitstream font. These can be used to determine which screen font corresponds with the desired printer font. More detailed font equivalency information (covering each of the individual font typefaces) appears starting on page F-5 for Macintosh, or page F-8 for Windows.
Page 260 Equivalent font family Albertus MT Antique Olive Roman Apple Chancery Arial AvantGarde Bodoni Bodoni Poster Bodoni PosterCompressed Bookman Carta Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Geneva GillSans Goudy Helvetica Hoefler Text Joanna MT Letter Gothic LubalinGraph Marigold Mona Lisa Recut Monaco New York NewCenturySchlbk...
Page 261 Bitstream font family Aldine 430 Garamond Cataneo Century 702 Schoolbook Clarendon 701 Classical Copperplate Gothic Daly Sans 350 Draftsman Casual Dutch 801 SWA Dutch 801 SWM Elemento Flareserif 821 Freeform 741 Geometric 711 Gothic Humanist 521 Incised 901 ITC Bookman ITC Lubalin Graph ITC Zapf Chancery ITC Zapf Dingbats...
Page 262 AvantGarde Demi AvantGarde DemiOblique GillSans GillSans Italic GillSans Bold GillSans BoldItalic GillSans Condensed GillSans BoldCondensed GillSans Light GillSans LightItalic GillSans ExtraBold Antique Olive Roman Antique Olive Italic Printer font StempelGaramond-Roman StempelGaramond-Italic StempelGaramond-Bold StempelGaramond-BoldItalic Apple-Chancery NewCenturySchlbk-Roman NewCenturySchlbk-Italic NewCenturySchlbk-Bold NewCenturySchlbk-BoldItalic Clarendon Clarendon-Bold Clarendon-Light...
Page 263 Helvetica (italic) Helvetica (bold) Helvetica (bold, italic) Helvetica Condensed Helvetica CondensedOblique Helvetica CondensedBold Helvetica CondensedBoldObl Helvetica Narrow Helvetica Narrow Oblique Helvetica Narrow Bold Helvetica Narrow BoldObl Arial Printer font AntiqueOlive-Bold AntiqueOlive-Compact Bookman-Light Bookman-LightItalic Bookman-Demi Bookman-DemiItalic LubalinGraph-Book LubalinGraph-BookOblique LubalinGraph-Demi LubalinGraph-DemiOblique ZapfChancery-MediumItalic...
Page 264 Goudy Italic Goudy Bold Goudy BoldItalic Goudy ExtraBold Marigold New York Palatino Palatino (italic) Palatino (bold) Palatino (bold, italic) Optima Optima Italic Optima Bold Optima BoldItalic Printer font Arial-ItalicMT Arial-BoldMT Arial-BoldItalicMT Univers Univers-Oblique Univers-Condensed Univers-CondensedOblique Univers-Extended Univers-ExtendedObl Univers-BoldExt Univers-BoldExtObl Univers-Light Univers-LightOblique...
Page 265 Antique Olive Compact REVIISL_.TTF Bookman Italic REVIISLI.TTF Bookman Bold REVIISD_.TTF Bookman Bold Italic REVIISDI.TTF Bookman ITCLGSW_.TTF LubalinGraph Italic ITCLGSWO.TTF LubalinGraph ITCLGSD_.TTF LubalinGraph Printer font Apple-Chancery NewCenturySchlbk-Roman NewCenturySchlbk-Italic NewCenturySchlbk-Bold NewCenturySchlbk-BoldItalic Clarendon Clarendon-Bold Clarendon-Light HoeflerText-Regular HoeflerText-Italic HoeflerText-Black HoeflerText-BlackItalic HoeflerText-Ornaments Copperplate-ThirtyTwoBC Copperplate-ThirtyThreeBC Chicago Tekton...
Page 266 Univers 45 Light Bold SWISUSB_.TTF Univers 45 Light Bold Italic SWISUSBO.TTF Univers 45 Light SWISUSBC.TTF Univers 47 CondensedLight Univers-CondensedBold Italic SWISUCBO.TTF Univers 47 CondensedLight Univers-CondensedBoldOblique SYMBSS__.TTF Symbol Printer font LubalinGraph-DemiOblique ZapfChancery-MediumItalic ZapfDingbats MonaLisa-Recut Monaco Bodoni Bodoni-Italic Bodoni-Bold Bodoni-BoldItalic Bodoni-Poster Wingdings-Regular Courier...
Page 267 Palatino Italic ZAPFCSI_.TTF Palatino Bold ZAPFCSB_.TTF Palatino Bold Italic ZAPFCSBI.TTF Palatino ZAPFHS__.TTF Optima Italic ZAPFHSI_.TTF Optima Bold ZAPFHSB_.TTF Optima Bold Italic ZAPFHSBI.TTF Optima Printer font Goudy Goudy-Italic Goudy-Bold Goudy-BoldItalic Goudy-ExtraBold Marigold NewYork Palatino-Roman Palatino-Italic Palatino-Bold Palatino-BoldItalic Optima Optima-Italic Optima-Bold Optima-BoldItalic...
Page 268: Appendix G: Service And Support
GCC’s World Wide Web site GCC’s Web site offers a wealth of information. The most recently updated documentation for the Elite 21 Series of printers is here, along with technical bulletins that deal with any problems that arise over the life of your printer.
Page 269: Appendix H: Ordering Accessories And Consumables
Appendix H: Consumables and Accessories The following consumables and optional accessories are available for the GCC Elite 21 printer. To order, contact GCC Direct Sales at 800 422-7777 or visit our web site at (North America only). Outside North America, contact your local GCC office, dealer or distributor.
Page 270: Appendix I: Contacting Gcc Worldwide
Appendix I: Contacting GCC Worldwide GCC Technologies can be reached through a number of methods. Customers in North America should contact GCC’s corporate offices, as follows: GCC TECHNOLOGIES, INC. 209 Burlington Rd. Bedford, MA 01730 Tel: (781) 275-5800 Fax: (781) 275-1115 Web: http://www.gccprinters.com Direct Sales Lines:...
Page 271 Customers outside of North America should contact their local GCC office, GCC dealer or GCC distributor for Sales or Technical Support assistance. GCC’s local offices can be reached as follows: AUSTRALIA GCC Technologies Australia Unit 5/585 Blackburn Rd. Notting Hill, VIC, 3168 Tel: +61 3 9562 1800 Fax: +61 3 9562 1900 Web:...
Page 272: Appendix J: Warranties And Licenses
Appendix J: Warranties and Licenses Software License Agreement OPENING THE BAG CONTAINING THE SOFTWARE (the “Software”) WHICH ACCOMPANIES THIS MANUAL INDICATES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS CONTAINED IN THIS LICENSE AGREEMENT. THE TERMS OF THIS LICENSE AGREEMENT APPLY TO YOU AS THE ORIGINAL LICENSEE OF THE SOFTWARE AND THE RELATED USER DOCUMENTATION (the “Documentation”) AND TO ANY SUBSEQUENT LICENSEE THEREOF.
Page 273: Limited Software Warranty
TRADEMARKS GCC Technologies and the GCC Technologies logo are registered trademarks of GCC Technologies Inc. GCC printers, the GCC printers logo and Elite are trademarks of GCC Technologies, Inc. Apple, AppleTalk, LaserWriter, EtherTalk, Macintosh, and the Apple logo are registered trademarks of Apple Computer, Inc. Finder and TrueType are trademarks of Apple Computer, Inc.
Page 274: Limited Hardware Warranty
Limited Hardware Warranty GCC Technologies, Inc. (“GCC”) warrants, for the limited period of one year from the date of original purchase, the Elite 21ppm sold by GCC and any accompanying media on which GCC software is recorded (the “Product”) to be free from defects in materials and workmanship.
Page 275 Authorized GCC Technologies dealer. CLASS 1 LASER PRODUCT LASER SAFETY: This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

This manual is also suitable for:

Elite 21dn Elite 21n Elite 21se Elite 21 series

GCC Technologies 21 Series User Manual

1 Hardware Setup

2 Using the Elite 21 with a Macintosh

3 Using the Elite 21 with Windows 95/98

4 Using the Elite 21 with Windows 2000

5 Using the Elite 21 with Windows NT 4.0

6 The Elite 21 Control Panel

7 Networking the Elite 21 Printer

8 Using Webadmin

9 Using the Printing Features of the Elite 21

10 Maintenance and Troubleshooting

Appendix A: Specifications

Appendix B: Paper Specifications

Appendix C: Pinouts

Appendix D: Radio and TV Interference

Appendix E: PCL

Appendix F: Fonts

Appendix G: Service and Support

Appendix H: Ordering Accessories and Consumables

Appendix I: Contacting GCC Worldwide

Appendix J: Warranties and Licenses

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